Aerial view

Reviews of Te Moana Tahiti Resort

4 out of 5
Te Moana Tahiti Resort
BP 2851 Punavai, Punaauia, Tahiti

Reviews

8.6

Excellent

Rating 10 - Excellent. 575 out of 1004 reviews" "
Rating 8 - Good. 262 out of 1004 reviews" "
Rating 6 - Okay. 70 out of 1004 reviews" "
Rating 4 - Poor. 43 out of 1004 reviews" "
Rating 2 - Terrible. 54 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Andrea

Travelled with family
Disliked: Amenities
We had an ocean view suite on 1st flr we could not see ocean as trees blocked view except for one sliver of an area not worth the money unless they put on higher floor
Stayed 2 nights in Mar 2024

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yuka was very helpful and accommodating. She went above and beyond to make our trip exceptional
Stayed 1 night in Mar 2024

6/10 Okay

thy

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent outdoor space. Very skimpy on amenities like shampoo, in room cofffee, etc. Nice happy hour. Unfortunately the room had a very bad smell. Front desk staff very very kind and helpful.
Stayed 2 nights in Mar 2024

6/10 Okay

Christina

Travelled with family
Liked: Amenities, property conditions & facilities
The pool area was very nice. I believe in being environmentally friendly, so chose not To have bedding and towels changed daily. They made the bed but left the dirty cups and spoons. Did not clean that daily. They were not helpful when my granddaughter was unaccounted for. They said I did not have an ambassador or counseling available. They did call the police which was useless. Security did walk property with me looking for her. Did not want to wake up manager as it was 3 am. It turned out ok, granddaughter left without telling me. Poor choice on her part.
Stayed 6 nights in Mar 2024

10/10 Excellent

John

Well priced with nice amenities and great location
Stayed 2 nights in Mar 2024

2/10 Terrible

Paige

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not happy with this property at all. I was actually shocked when I saw our room. It looked nothing like the photos we saw online. It smelled terrible, there was dust and stains on all the counter tops, the couch had stains on it, the shower walls were dirty and the corners had mold like looking substance in it. The toilet was in a separate room than the shower, and it looked like a jail bathroom. Our bodies were literally getting itchy from being in there. We wouldn’t even think about sleeping in the bed, so we checked out 30 mins after we checked in and stayed elsewhere. And this room was apparently an “upgrade” from what we originally booked. I am working on getting a refund back for the one night we booked because it was just appalling.
Stayed 1 night in Mar 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and terrific staff. The stay included a 2 hour kayak rental as well as snorkeling equipment daily. Room was very nice. Snorkeling within the property has colorful fish and had a shark visit one evening.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing place to enjoy , great service thank you to all staff
Stayed 2 nights in Mar 2024

10/10 Excellent

Breana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel is nice. The kitchenette is very convenient as well as the bed set up. 2 twins in main room with sofa and TV. Separate queen bedroom. Shower and tub room is separate from toilet room. Only bad part was raw sewage smell coming from shower drain on our departure day. Beautiful views, quit property. Free kids meals too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The infinity pool and the white sand! Swim up bar! The only thing I was really disappointed in were the drinks at the bar. Too expensive and only a drop of alcohol!
Stayed 1 night in Mar 2024

8/10 Good

Grace

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing , pool and view beautiful
Stayed 4 nights in Mar 2024

10/10 Excellent

Gypsy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, and the staff are so friendly and helpful 😊
Stayed 1 night in Mar 2024
Response from Cindy HO - Front Office Assistant Manager on Mar 13, 2024
Ia Ora Na,Thank you for sharing your feedback with us.It will always be a pleasure to welcome you back.Best regards,

10/10 Excellent

Gypsy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing place! Amazing staff! Loved everything about it 😊
Stayed 9 nights in Mar 2024
Response from Cindy HO - Front Office Assistant Manager on Mar 13, 2024
Ia Ora Na,Thank you for sharing your feedback with us.It will always be a pleasure to welcome you back.Best regards,

8/10 Good

Lana, Okotoks

Travelled with partner
Liked: Staff & service
It wasn't too far away from airport. It needs a refresh. The rooms are showing wear and so is the pool.
Stayed 1 night in Mar 2024
Response from Cindy HO - Front Office Assistant Manager on Mar 13, 2024
Ia Ora Na,We thank you for taking time to share your review with us.We take note of your remark and will share it with the concerned department.We hope to welcome you back.Best regards,

8/10 Good

Nataly

Travelled with group
Liked: Cleanliness
Rooms need some upgrades.
Stayed 4 nights in Mar 2024
Response from Cindy HO - Front Office Assistant Manager on Mar 13, 2024
Ia Ora Na,We thank you for taking time to share your review with us.We take note of your remark and will share it with the concerned department.We hope to welcome you back.Best regards,

10/10 Excellent

Lana, Okotoks

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location - this is what makes Te Moana so wonderful!
Stayed 1 night in Feb 2024
Response from Cindy HO - Front Office Supervisor on Mar 6, 2024
Ia Ora Na,We thank you ofr your feedback.It is a real pleasure to read your comment, we will share it with the staff.We hope to welcome you back soon.Best regards,

10/10 Excellent

Greg

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a word "Stunning" Great rooms, wonderful facilities and friendly staff.
Stayed 4 nights in Feb 2024
Response from Cindy HO - Front Office Supervisor on Mar 6, 2024
Ia Ora Na,We thank you for taking time to share your feedback with us.We hope to welcome you back soon.Best regards,

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in/out staff was friendly and efficient. Restaurant staff was okay. Room was a nice space with kitchenette (but the fridge didnt work) and king bed was comfortable. The only complaint is that the pools close @ 7pm- way too early.
Stayed 2 nights in Feb 2024
Response from Cindy HO - Front Office Supervisor on Mar 6, 2024
Ia Ora Na,We thank you for taking time to share your feedback with us.We hope to welcome you back soon.Best regards,

10/10 Excellent

William

Stayed 2 nights in Feb 2024

10/10 Excellent

Greg

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing place to stay. Friendly staff and great facilities.
Stayed 4 nights in Feb 2024
Response from Cindy HO - Front Office Supervisor on Mar 6, 2024
Ia Ora Na,We thank you for taking time to share your feedback with us.We hope to welcome you back soon.Best regards,

10/10 Excellent

Janeen, Lexington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The endless pool and entry to the beach was gorgeous!
Stayed 2 nights in Feb 2024
Response from Cindy HO - Front Office Supervisor on Mar 6, 2024
Ia Ora Na,We thank you for taking time to share your feedback with us.We hope to welcome you back soon.Best regards,

2/10 Terrible

Karen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The receptionist who helped us during our check in was rude and unprofessional, his name was Maui . We booked an ocean view room and when we got to it, we found it was on the ground floor with no view of the ocean at all. I returned to the front desk and asked to go to a room with a view, to which he replied “there are no other rooms” I also enquired about an upgrade but he told me I would have to pay for this, despite me having platinum status with Expedia. I asked to talk to a supervisor but he told me “they’re not here right now”. He became more annoyed and then walked away to the end of the reception desk. At this time, another gentleman came out , his name was Rutger and was much more professional. Rutger asked if I needed some help so I explained what was going on, within 30 seconds he’d called housekeeping and found me another room which had an ocean view. Rutger really saved the day, as I was close to leaving the resort and going back to the ship that I work on. Myself and my friend had literally 26 hours off from our work and wanted a nice and relaxing time away from work…Maui almost ruined this for us. The pool bar service is really slow…only 1 bar server for the pool and restaurant isn’t really ideal. Overall, it’s a lovely resort. We just felt that most of the staff aren’t that friendly, although there were a few exceptions here and there
Stayed 1 night in Feb 2024

8/10 Good

Lana, Okotoks

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The pool and ocean front was beautiful. All staff were friendly however, the pool bar staff were not attentive and more interested in visiting amongst themselves. Our room safe did not work and was not fixed or looked at during our stay. Maintenence activities during the middle of the night woke us up. Our room was nice and cool with a comfortable bed and pillows.
Stayed 2 nights in Feb 2024
Response from Cindy HO - Front Office Supervisor on Mar 6, 2024
Ia Ora Na,We thank you for taking time to share your feedback.We thank you for all your remarks, we deeply apologize for the inconvenience.We hope to welcome you back and change your mind.Best regards,

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Iliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to our flight cancellation, we were only able to enjoy 4 hours at the hotel. The amenities were great, drink, ocean view was excellent. Would recommend this small resort.
Stayed 1 night in Feb 2024
Response from Cindy HO - Front Office Supervisor on Mar 6, 2024
Ia Ora Na,We thank you for sharing your feedback with us.We are really happy to know that your stay met your expectations.We hope to welcome you back soon.Best regards,

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and helpful staff. Amazing infinite pool facing the ocean with great views of Moorea. The 2 bedroom suites were very roomy and had beautiful views of the pool and ocean. Very convenient to town and some nice snorkeling beaches to the south. Only reason I didn’t give this a 5 is that the rooms were pretty hot even with the A/C on the lowest setting, and they felt damp.
Response from Cindy HO - Front Office Supervisor on Feb 29, 2024
Ia Ora Na,We thank you for takingtime to share your review with us.We are pleased to know taht you enjoyed your stay with us. Unfortunately, because of the tropical weather even with the A/C sometimes the room may not be fresh enough for people who are not used to it.But we take note of your remarks and will tranfer it to the department concerned.We hope to welcome you back soon.Sunny regards,

6/10 Okay

Joseph, hartland

Travelled with family
Liked: Amenities
Stay was very short. OK stay
Stayed 1 night in Feb 2024
Response from Cindy HO - Front Office Supervisor on Feb 29, 2024
Ia Ora Na,We thank you for taking time to rate us.We hope to welcome you back soon.Best regards,

10/10 Excellent

Terry & Dina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Te Moana is a nice sized property. We had a wonderful balcony view. The staff is extremely helpful. We were able to store our luggage and use the pool until our room was ready since our plane arrived early morning. The kayaks were free for guests. The snorkeling around the hotel and shoreline was fun. Dolphins swam out front in the morning. The sunset was beautiful. There was live music by the shoreline bar. Nice small property with lots of extras!
Stayed 1 night in Feb 2024
Response from Cindy HO - Front Office Supervisor on Feb 29, 2024
Ia Ora Na,We thak you forthe great review.We try everyday as to make every stay as perfect as we can. We are delighted to know that you enjoyed your stay.We hope to welcome back you soon.Best regards,

2/10 Terrible

Mahmoud

Stayed 2 nights in Feb 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff, very professional and helpful. Very clean rooms. Toilet was so high that me feet could not touch floor when sitting. Very few vegetables on restaurant menu; those veggies on menu were too oily.
Stayed 1 night in Feb 2024
Response from Cindy HO - Front Office Supervisor on Feb 29, 2024
Ia Ora Na,We thank you for taking time to share your feedback with us.We are pleased to know that our staff met your expectations.We hope to welcome you back soon.Best regards,

10/10 Excellent

manuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the property are excellent. We couldn't benefit of snorkelling the lagoon and other activities, due to the weather( cyclone, heavy rain), however we enjoyed the piscine and the room with kitchenette .
Stayed 2 nights in Feb 2024
Response from Cindy HO - Front Office Supervisor on Feb 24, 2024
Ia Ora Na,We thank you for taking time to share your feeback with us.We are pleased to know that you enjoyed your stay with us despite the bad weather.We hope to see you again.Best regards,

8/10 Good

Brian, Calgary

Travelled with partner
Liked: Amenities
Furniture needs to be cleaned or replaced. Mold in shower and around air conditioner. Musty smell in room. Pool and beach area are very nice though.
Stayed 2 nights in Feb 2024
Response from Cindy HO - Front Office Supervisor on Feb 24, 2024
Ia Ora Na,We thank you for taking time to share your review with us.We are deeply sorry to know that your experience with us was not as good as it should have be. We can assure you that we try our best to exceed your expectations and that our rooms are deeply cleaned but unfortunately with the tropical weather it does not help.We take note of your comments and will transfer them to the department concerned.We hope to see you again and show you a better image of us.Best regards,

2/10 Terrible

Randall, Vienna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In much need of repair. In 40 years of travel I have never paid so much for such a run down hotel. Also, our room was next to a major noice road with AM trafic starting at 6 in the morning. Very poor value.
Stayed 1 night in Feb 2024

8/10 Good

Roger, Comox

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean front pool and view spectacular. Smim up bar great. To bad only french channels on tv.
Stayed 2 nights in Feb 2024
Response from Cindy HO - Front Office Supervisor on Feb 24, 2024
Ia Ora Na,We thank you for rating us.We are pleased to know that you enjoyed your stay with us.We hope to welcome you back soon.Best regards,

2/10 Terrible

Joseph, hartland

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here. We had 2 rooms reserved. Got there early and room was not ready yet. That was fine. When we returned to check in our luggage was damaged. One roon did not have a shower. Imagine. A $300.plus hotel room with iut a shower. Resturant completely messed up our order and bill. Tokk 45 minutes to fix. I have been to 155 countries. Save your self the problem. Do not stay here.
Stayed 1 night in Feb 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property out of the bustle of Papeete. Beautiful pool and views of Moore’a. Could use a little TLC but great value as it is. Not much in easy walking distance.
Stayed 2 nights in Feb 2024
Response from Cindy HO - Front Office Supervisor on Feb 24, 2024
Ia Ora Na,We thank you for taking time to share your feedback with us.It is a pleasure to know that you enjoyed our facilities and location.We hope to welcome you back soon.Best regards,

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

ALICE, SMITHVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Feb 2024
Response from Cindy HO - Chef de Brigade on Feb 24, 2024
Ia Ora Na,Nous vous remercions d'avoir pris le temps de noter votre séjour au TE MOANA Tahiti Resort.Nous sommes ravies de voir que votre séjour ait été à la hauteur de vos attentes.Au plaisir de vous accueillir de nouveau.Bien à vous,

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location. Top notch views and water based amenities. Pool bar service left a bit to be desired but otherwise, Te Moana is an outstanding facility!
Stayed 7 nights in Jan 2024
Response from Cindy HO - Front Office Supervisor on Feb 24, 2024
Ia Ora Na,We thank you for taking time to share your experience with us.We are pleased to know that you enjoyed our facilities during your stay.We hope to see you soon.Best regards,

10/10 Excellent

Starr

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is friendly and the grounds were beautiful. Taxis are available upon request.
Stayed 6 nights in Jan 2024
Response from Cindy HO - Front Office Supervisor on Feb 14, 2024
Ia Ora Na,We thank you for the good review.We hope to welcome you back soon.Best Regards,

10/10 Excellent

Shirley

Stayed 2 nights in Feb 2024

8/10 Good

Pleschette

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great and very helpful. It is a older hotel and needs some tender loving care.
Stayed 4 nights in Jan 2024
Response from Cindy HO - Front Office Supervisor on Feb 7, 2024
Ia Ora Na,We very much appreciate your comments regarding your stay at theTE MOANA Tahiti Resort. We are sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely.

10/10 Excellent

Aleda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were excellent, the property was beautiful, the service was very accommodating, The drink and food prices were very high, probably everywhere in Tahiti ???
Stayed 1 night in Jan 2024
Response from Cindy HO - Front Office Supervisor on Feb 7, 2024
Ia Ora Na,We thank you for taking time to share your review with us.Your feedback is greatly appreciated, and we hope to welcome you back soon. Kind regards,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 1 night in Jan 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens and pool.
Stayed 5 nights in Jan 2024
Response from Cindy HO - Front Office Supervisor on Feb 7, 2024
Ia Ora Na,We thank you for taking time to rate us.We hope to welcome you back soon.Sunny regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Large outdoor decks made the one bedroom ocean view rooms an excellent choice.
Stayed 4 nights in Jan 2024
Response from Cindy HO - Front Office Supervisor on Feb 7, 2024
Ia Ora Na,We thank you for taking time to rate us.We are pleased to know that you liked your accomodation and the facilities of the resort.We hope to see you soon.Kind regards,

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely infinity pool and lagoon access right at the beach bar. perfect for a snorkel around the lagoon.
Stayed 3 nights in Jan 2024
Response from Cindy HO - Front Office Supervisor on Feb 7, 2024
Ia Ora Na,We thank you for taking time to share your review with us.We are pleased to know that you enjoyed our location and our facilities.We hope to welcome you back.Sunny regards,

4/10 Poor

PHYLLIS

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The employees I interacted with were very friendly and professional. I'm disappointed in the property because I paid an additional amount for a late checkout so we could shower before heading out for our 11:30PM flight. It took 15-20 minutes for the hot water to come on and the shower head was stuck, so were unable to use the hand held device. The soap holder had a screw missing, so our soap remained on the floor! To top it off, they charged me the resort fee for the additional late check out fee. Disappointing!
Stayed 1 night in Jan 2024