The receptionist who helped us during our check in was rude and unprofessional, his name was Maui . We booked an ocean view room and when we got to it, we found it was on the ground floor with no view of the ocean at all. I returned to the front desk and asked to go to a room with a view, to which he replied “there are no other rooms” I also enquired about an upgrade but he told me I would have to pay for this, despite me having platinum status with Expedia. I asked to talk to a supervisor but he told me “they’re not here right now”. He became more annoyed and then walked away to the end of the reception desk. At this time, another gentleman came out , his name was Rutger and was much more professional. Rutger asked if I needed some help so I explained what was going on, within 30 seconds he’d called housekeeping and found me another room which had an ocean view. Rutger really saved the day, as I was close to leaving the resort and going back to the ship that I work on. Myself and my friend had literally 26 hours off from our work and wanted a nice and relaxing time away from work…Maui almost ruined this for us.
The pool bar service is really slow…only 1 bar server for the pool and restaurant isn’t really ideal.
Overall, it’s a lovely resort. We just felt that most of the staff aren’t that friendly, although there were a few exceptions here and there