Ratings based on 467 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
78% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Washington

cold hot tub

Posted 17-Oct-2014
Pros: price
Cons: the hot tub temperature.
We didn't expect a 4 star hotel, but the biggest disappointment was looking forward to a "hot tub" and finding out it was a "cold tub".
2 out of 5
by A verified traveller from wa state

Only thing heat was the bed

Posted 13-Oct-2014
Flat screen as promised was not there, instead there was a fuzzy old tv with static and horrible sound. The remodel was done very poorly and pain job is horrendous. The location is ghetto and front desk staff seemed very uninterested in guests and complaints.
3 out of 5
by A verified traveller from Lacey, WA

Not going again.

Posted 13-Oct-2014
Booked a king size bed, was given my keys got up to the room open the door and it is two queens. There was no mention of this at the front desk. I open the closet and there are a bunch of used towels piled up on the floor. Called to reception and they said they would be right up to take care of those. I finish unpacking everything and check out the bathroom, there is wall mounted system to release soap and lotion. In the shower stall it is shampoo, conditioner and shower gel. They are all clear and nothing is coming out. This is the only thing in the bathroom for soap. So I call the front desk (they still have not arrived to pick up the towels) and ask if there is a special way to get the soap out, she said those were recently installed and are not filled. I said ok then there is no soap or shampoo in this room. She said why dont we move you. I said ok let me pack because I unpacked everything. They were at my door within two minutes and I was almost ready. The next room was okay the a/c was not as advanced but still worked. However the remote didn't work so I called for batteries. They were prompt with batteries and then when batteries didn't work realized they had a panasonic remote to work with a zenith tv. Too much trouble.
2 out of 5
by A verified traveller from m

Building was terrible looking! It was crushed.

Posted 6-Oct-2014
There was loud guests that were saying they were cops with a warrant and woke up everyone in my room! Noise was ridiculous!!!
1 out of 5
by A verified traveller from Everett, Wa

Horrible stay and experince

Posted 29-Sep-2014
Pros: Nothing
Cons: Everything
Location: The city of Tacoma and all of it's attractions were within a half hour of the hotel.
Our "room" was the size of a closet with what sounded like the laundry mat above us running all night. There was mold in the bathroom tile and a tv set from the 80's that, if you squinted and turned you head sideways, you almost guess what program you were watching. Horrible.
1 out of 5
by A verified traveller from seattle

This hotels needs a deep clean and update!

Posted 29-Sep-2014
Pros: Nothing
Cons: Update and a deep clean.
Location: A scary area with loud bar across the street.
Our room smelled of urine, stains on the carpet and furniture was shabby. The hotel breakfast was horrible. The entire building smelled of stale smoke despite being smoke free.
4 out of 5
Recommended
for Everyone
by A verified traveller from m

Good

Posted 27-Sep-2014
Pretty basic hotel, we got a room with a jacuzzi which was sweet - for about 180$ for one night. Bed was comfortable, appliances and tv was outdated but that didn't matter to us, we had a concert to attend at the Tacoma dome. Hotel is a quick cab ride to the tacoma dome.
1 out of 5
by A verified traveller

Not good

Posted 24-Sep-2014
This hotel smells bad, the rooms were dirty, stained, and smelly. The breakfast was poor (powdered eggs). I will not return. I do not recommend this hotel.
2 out of 5
by A verified traveller from Everett, WA

Dissapointed in 5 star

Posted 21-Sep-2014
Pros: The bed was comfortable and check in staff was very good and friendly
Cons: The bathroom needs major improvement.
Location: We saw a show at the state fair
Bathroom was so small, mold growing in grout, water everywhere after shower, bathtub backed up water to ankles. The room was basic not five star like website stated.... Night staff was very unhelpful when we went looking for ice, ours on our floor was out and no one could direct us to availability.
2 out of 5
by A verified traveller from snohomish,Washington

Odd

Posted 21-Sep-2014
Ok so first off the hotel itself is a nice smaller hotel with friendly staff. The room I stayed in(king suite with jetted tub) was very big and at first glance was amazing. But I found it odd that for 180$ a night there was no door to the bathroom. The ac controls were in a separate room( hot in the room so it made it hard to sleep) and the TV only hade very basic cable. The amenities made me feel like I was in a motel 6. If you are looking for a bar downstairs with a kitchen so you can get room service do not stay here. Also when it came to check out the lady was a bit rude and after 5 minutes of arguing she charged me twice for one night. I do not know why but I will be calling the manager and hopefully getting this resolved