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Holiday Inn Express & Suites Tacoma, an IHG Hotel – Avis

2.5 out of 5
Holiday Inn Express & Suites Tacoma, an IHG Hotel
8601 S Hosmer St, Tacoma, WA

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 385 avis sur 889." "
Note de 8 – Bien, d’après 277 avis sur 889." "
Note de 6 – Acceptable, d’après 129 avis sur 889." "
Note de 4 – Médiocre, d’après 52 avis sur 889." "
Note de 2 – Terrible, d’après 46 avis sur 889." "

8,6/10

Propreté

8,6/10

Service et personnel

8,0/10

Commodités

8,2/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 – Acceptable

Yvonne

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Felt unsafe outside the hotel. Lots of rundown buildings surrounding and obvios drig users
Séjour de 3 nuits en avril 2024
victoria a répondu le 7 mai 2024
Hello: we are very sorry that you did feel safe during your stay, as you know the hotel is located in a rough Neiborhood, but we are working hard to make sure our guests are safe once they check in.

4/10 – Médiocre

jessica

Voyage en groupe
Points faibles : Service et personnel, état et installations de l’hébergement
There were bed bugs in my room and all they did was move me rooms. No money back or anything
Séjour de 2 nuits en avril 2024
victoria a répondu le 30 avr. 2024
Thank you for letting us know about this issue. I sincerely apologize for the inconvenience or discomfort you experienced. I want to assure you that we take reports of bed bugs very seriously. Upon receiving your complaint, we promptly took action by relocating you to a different room and arranging for an inspection by a professional pest control expert.the inspector came and did an inspection and there was no evidence of bed bugs nothing was found in the inspected room.we deeply value your feedback, and we apologize for any inconvenience caused

8/10 – Bien

Nayeli, Forest Grove

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
area is a little sketchy but overall it was a decent stay
Séjour de 1 nuit en avril 2024
victoria a répondu le 30 avr. 2024
Thank you for your feedback and for giving us the opportunity to serve you, we hope to see you again

6/10 – Acceptable

Janet

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
I know this is not totally the Holiday Inns fault but at 4:00 am we were woke up from loud music on a floor above us. Also when we were woke up at 4:00 am from the loud music there were a bunch of people in our hallway that were very loud. Not the most pleasant stay.
Séjour de 1 nuit en avril 2024
victoria a répondu le 29 avr. 2024
I am very sorry to hear that, it is very important for us that our guest get a relax night on quiet hours. I hope you report this issue to the front desk. I hope you had a nice day.

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bathroom door could use a little work, nothing serious, just the knob seems a little beat up frlm time
Séjour de 3 nuits en avril 2024
victoria a répondu le 23 avr. 2024
Thank you so much for letting us know about this issues we will work on this as soon as possible. we hope to see you again soon

8/10 – Bien

Golda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The services and the room comfy
Séjour de 3 nuits en avril 2024
victoria a répondu le 23 avr. 2024
Thank you for your preference we hope you stay with us again.

10/10 – Excellent

Robert

Voyage en famille
Nice room, good breakfast
Séjour de 2 nuits en avril 2024
victoria a répondu le 23 avr. 2024
Thank you for feedback, we hope to see you again

10/10 – Excellent

Salonge

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The complimentary breakfast was tasty, the indoor pool was a hit with my kids and all of the staff was very friendly and accommodating. Would definitely stay again!
Séjour de 3 nuits en mars 2024
victoria a répondu le 23 avr. 2024
Thank you for you review and kind comments we hope to see you again soon

10/10 – Excellent

Selena

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Very happy with how clean are room was (: staff was friendly, free breakfast in the morning biscuits and gravy was a hit for sure . Good decent pool size . I do wish the hot tub was working though . But the hotel was very nice and I will stay again in the future.
Séjour de 2 nuits en mars 2024
victoria a répondu le 23 avr. 2024
Thank you for your feedback we appreciate it

10/10 – Excellent

Sandra and Rene

Séjour de 2 nuits en mars 2024
victoria a répondu le 23 avr. 2024
Thank you for taking the time to review our hotel we hope to see you again soon

2/10 – Terrible

Crystal

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Service et personnel
The location of the hotel gives the impression of high crime. You cannot get into the hotel, unless the Desk Clerk is ACTUALLY paying attention to customers intended to enter. If this isn’t enough to start the stay on a bad note, how about the “hotel policy” of changing your debit card a $100 “incidentals fee” and then being told your card will be refunded in 5-days. When asking if this is necessary because we’re on a budget for our trip, was very rudely advised “this is hotel policy”. Seriously, what happened to hotel policies where they’d charge your card for damage at checkout for “incidentals”. Pre charging for services that are not intended to be used or for pre charging for “damages” is so distasteful! Especially when the Desk Clerk states “the incidental charge is because you paid through Expedia and if you paid at the hotel you wouldn’t have this problem”. Friendly or even customer service minded, are definitely NOT words I would use to describe this experience.
Séjour de 1 nuit en mars 2024
victoria a répondu le 23 avr. 2024
Thank you for your feedback, as you mentioned the hotel is in a rough area and it is our priority to make sure our guest are safe and comfortable and that's why we lock the door , the 100 incidental deposit or fee, that we required at checkin is for all our guest and it is an authorization (a temporary hold) on your card , we do not charge anything, at check out we release the amount to your bank and most of the times it takes to the bank to release it 3 to 5 business days. I am very sorry that our staff did not explain this procedure correctly.

4/10 – Médiocre

Alma

Voyage en famille
Points forts : Commodités
Points faibles : Service et personnel
I was going to reserve a hotel in downtown Tacoma but we had to paid for deposit and parking lot. So instead I went with Holiday Inn express and suites in Tacoma cause it was closer to our event. What I didn’t like was that the hotel doesn’t specify on Expedia their terms about a $100 deposit that they do take off your bank account. Also it was very noise you could hear everything from the next room and the footsteps. The front desk ladies were not very welcoming and kind.
Séjour de 1 nuit en février 2024
Angie- GM a répondu le 21 mars 2024
Thank you for choosing to stay with us, We understand your concern regarding the deposit fee, and we apologize for any lack of clarity on this matter. While third-party booking platforms like Expedia strive to provide accurate information, they may not always be able to specify individual hotel policies due to the vast number of properties they work with. We will address these issues with our team to ensure a more comfortable and hospitable stay for our guests.

10/10 – Excellent

michelle

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nicely updated; very clean
Séjour de 1 nuit en janvier 2024
Angie- GM a répondu le 21 mars 2024
Thank you so much for your recent stay with us and for taking the time to leave such a positive review. We're thrilled to hear that you found our updates to your liking and that you appreciated the cleanliness of our facilities.

10/10 – Excellent

Yen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Rooms, main area and main floor bathrooms were clean. The bed was SUPER comfortable and the staff members were polite and attentive, Totally recommend this hotel.
Séjour de 1 nuit en janvier 2024
Angie- GM a répondu le 21 mars 2024
We appreciate your recommendation. If you ever find yourself in the area again, we'd be delighted to welcome you back. Thank you for choosing our hotel!

8/10 – Bien

Jeanine

Séjour de 1 nuit en janvier 2024
victoria a répondu le 23 avr. 2024
Thank you for you review we appreciated your business

10/10 – Excellent

Brenda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Angie- GM a répondu le 21 mars 2024
Thank you for choosing to stay with us during your visit. We noticed that you left us a 5 out of 5 score, and we sincerely appreciate your positive rating.

8/10 – Bien

Kelsey

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Kimberly

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All good considering surroundings
The stay itself was fine. Tee surroundings were not great and made me weary of staying. We were there for a volleyball tournament and the girls were encouraged to swim to help stretch their muscles, but the pool was too cold and the hot tub was dirty. If the pool could be warmer and the hot tub cleaner my review would likely be 5 stars becuase you can't control your surroundings. The breakfast was surprisingly good with great options
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Tarsha

Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
The bathroom needed upgrades. The area around has homelessness tent camps
Séjour de 2 nuits en janvier 2024

4/10 – Médiocre

Amanda

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
The property is not the standard of quality I am used to when staying at Holiday Inn Express hotels. The hotel is very obviously an old, run down hotel that was given a face lift. Despite paint and carpet and new furnishings, the elevator and room still smell like smoke / smells like stale air. Lots of patchwork in walls and ceilings, and directly out our window is a gas station car was and what looks like a homeless camp. Multiple suspicious looking people with backpacks walking around the parking lot. You have to drive thru a strip mall parking lot to get to the hotel, but the strip mall is condemned and boarded up and fenced off. Will not be staying here again. Very disappointed.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Adrian

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place to stay!
We definitely enjoyed our time. Room was very clean!
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Christopher

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Katie

Séjour de 2 nuits en décembre 2023

8/10 – Bien

John

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall, this is a nice facility. Drawbacks include the rising crime in the surrounding area and limited parking available in the facility parking lot.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Timothy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean. Good beds
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Susan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Angel, chantilly

Voyage en groupe
Todo excelente
Séjour de 7 nuits en novembre 2023

10/10 – Excellent

Joaquin

Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Wendy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Helen

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
good breakfast selection
Séjour de 1 nuit en novembre 2023

8/10 – Bien

Sandra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Quiet and security
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Sy Hong Phuc

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023

8/10 – Bien

Luis

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All good with the room
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Jungann

Fair
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

Teresa

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
Hotel was excellent. I couldn’t ask more better service and staff. Just in wrong location. If you are willing to not venture out of parking lot and definitely dont venture out at night thisbis great. I did enjoy watching the people at night.. made Halloween feel more real! Hot tub was very relaxing and again the staff was amazing!
Séjour de 3 nuits en octobre 2023

6/10 – Acceptable

Sohreet

Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Kevin, West Kelowna

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were friendly, hotel was clean and breakfast was great!
Séjour de 2 nuits en octobre 2023

10/10 – Excellent

Barry

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Visitvwith daughter
Séjour de 3 nuits en octobre 2023

6/10 – Acceptable

David

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
The area behind the property looked like a homeless encampment had just been moved out. Also they closed own they elevator right at check out time which was really a problem when you are trying to bring down suitcases and are on the fourth floor and have to use the stairs.
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Franco

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice relationship cost-benefit hotel
Very nice hotel, good breakfast, everything you would expect from a Holiday Inn standard.
Séjour de 2 nuits en septembre 2023

10/10 – Excellent

Gayle

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Loved it!
Nice and clean. Beds were really comfortable. Friendly staff. Excellent continental breakfast.
Séjour de 1 nuit en octobre 2023

10/10 – Excellent

Michael

Voyage d’affaires
Overall, amazing experience. Staff super friendly and knowledgeable. Decorates really cute for Halloween. Very clean and room was really spacious and comfortable. Neighborhood a little questionable but felt safe once in the hotel. Thanks for a very smooth and satisfactory experience.
Séjour de 3 nuits en octobre 2023

4/10 – Médiocre

Bradley

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Room 407. Had an issue with someone entering my room. Room was not serviced. Toilet backed up and flooded whole bathroom. Ended up having to clean it myself.
Séjour de 3 nuits en octobre 2023

10/10 – Excellent

SHIHHSING

Séjour de 4 nuits en septembre 2023

4/10 – Médiocre

Carissa

Voyage en famille
Points faibles : Propreté
Not worth the money
Seemed like a sketchy part of town. The pool area was dirty and there was a giant ball of hair floating in the pool. We were woken up around 3am by yelling in the hallways and ended up calling the police because it seemed to be getting out of hand. The breakfast was good, and one out of two front desk staff were good and helpful, the other seemed like she didn't want to be there. I probably wouldn't stay here again.
Séjour de 2 nuits en septembre 2023

4/10 – Médiocre

Austin

Voyage de couple, Voyage en groupe
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
The property was clean and the staff were generally pretty nice and helpful with answering questions. The rooms were also comfortable and had the basic amenities one would need. Unfortunately, the property is incredibly noisy. You can hear everyone in each and every direction. Several times throughout the night me and my guests woke up due to the noise from the rooms above and beside us. We were also located near the ice machine and dining room which only compounded the issue. I understand that some noise is going to happen, I am used to apartment living, but the constant amount of noise I experienced ruined the experience.
Séjour de 2 nuits en septembre 2023

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Waleed Waleed

Séjour de 2 nuits en septembre 2023
victoria a répondu le 21 sept. 2023
Thank you for your feedback, we hope to see you again

8/10 – Bien

Shannon

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Who works here?
The toilet cloged up and they handed me a pluger!!! What I do not work for the hotel!!!😵😵😵Also soap dispenser was broken. Otherwise this was a nice Hotel to stay in. The breakfest was amazing and the lady who serves and cleans the area for breakfest was amazing!!!
Séjour de 1 nuit en septembre 2023

10/10 – Excellent

Maria

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very quiet,cozy and comfortable excellent costumer service. I would definitely stay there again.
Séjour de 1 nuit en septembre 2023
victoria a répondu le 21 sept. 2023
Thank you so much for your feedback, we Hope to see you again