Ratings based on 1,466 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from Avon Lake OH

Wait to come

Posted 1-Jul-2015
The hotel is in the middle of remodelling. It should be nice when it is done. The staff is friendly and helpful but our room was in the old part and just so so. Their restaurant is supposed to reopen. It is close to Destiny Outlet mall
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Ontario, Canada

A very nice hotel

Posted 28-Jun-2015
A very nice hotel...currently under renovations...should be even better when they are complete. The staff was pleasant. The breakfast was substantial. Parking is convenient. We would recommend this hotel.
Comment from Hotel Management
30-Jun-2015 by Johnathan, Hotel Management
Thank you for the feedback - I am glad you enjoyed your stay!
4 out of 5
Recommended
for Everyone
by A verified traveller from Brockville Ontario.

Hotel close to Destiny USA. Great value

Posted 21-Jun-2015
This hotel is currently under some serious renovations. But everything is still accessible. Looks like they are building a great gym. For the price it was clean quiet and would recommend it for anyone traveling or teams playing events in the area.
Comment from Hotel Management
1-Jul-2015 by Johnathan, Hotel Management
Thank you for your feedback! We are very excited to have a great new fitness center with the most modern fitness equipment available
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jun-2015
Pros: will look much better when it is renovated
Cons: renovations
Location: good location
The hotel is being renovated - this should have been stated on the hotel site
Comment from Hotel Management
1-Jul-2015 by Johnathan, Hotel Management
Thank you for your rating - we are working hard to get the renovations complete for a much better guest experience.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Jun-2015
Pros: Variety of breakfast options and large size rooms
Cons: Refrigerators in all rooms
Excellent experience! The staff was friendly and helpful. It was a very nice hotel and once renovations are complete it will be even better. The room was quite large and was quiet all night. The breakfast was great with several non-dairy and gluten free options. It was great that the entire family could enjoy the breakfast even members with dietary restrictions.
Comment from Hotel Management
1-Jul-2015 by Johnathan, Hotel Management
Thank you for your great feedback. We are happy to offer the added breakfast items - we recognize that not everyone can have the same things and we are happy to be able to offer a selection. Look forward to your return visit!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice place

Posted 17-Jun-2015
We loved the breakfast and the warm pool. The room was big. The hotel was in the process of a renovation so it was a bit messy but what has been done so far looks beautiful. Great price too.
Comment from Hotel Management
21-Jun-2015 by johnathan, Hotel Management
Thank you for your review. We too are excited for the renovation and are looking forward to the many new amenities that our property will offer. We look forward to your return!
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location

Posted 15-Jun-2015
We had a very short stay but a good experience. Would have preferred knowing before booking a room that the entire lobby was undergoing major renovations. I assume the "dust" will clear quickly and from the little work that was complete, I think it will look great when the renovations are finished! The staff was friendly, rooms were a bit dated, but clean and the breakfast was very good! I would definitely consider staying at this hotel in the future.
Comment from Hotel Management
21-Jun-2015 by Johnathan, Hotel Management
Thank you for your feedback! Our construction crew is working hard to complete the renovations and we are happy that it is being done with little to no disruption to our guests experience. All of the guestrooms will be getting a complete makeover as well and will have wetbars, refrigerators, convection ovens new beds and bedding, carpets, lamps and much more. They will be state of the art when all is said and done so next time you visit us you'll be able to experience the new Maplewood Suites! Be well!
3 out of 5
Recommended
for Everyone
by A verified traveller

Not bad for the price.

Posted 14-Jun-2015
Pros: convenient location. Restaurant across the street, "Tullys" was very good for lunch.
Cons: Just let us know ahead of time the hotel lobby was under construction. No Surprises, just let us know.
Location: Good, Tully's Sports Bar across the street.
The hotel was under renovation when we got there and we were never told when we book our room through Expedia. Noise air conditioner in our room, maybe that will change after completion of renovations. Not bad for the price. Clean room, clean bathroom, in and out for one night, less that 12 hour, continental breakfast was ok.
Comment from Hotel Management
21-Jun-2015 by Johnathan, Hotel Management
Thanks for your feedback! We are have plans for upgrades to the air units. We look forward to your return visit!
5 out of 5
Recommended
for Everyone
by A verified traveller from Rome, NY

Fantastic stay....even with renovations!

Posted 13-Jun-2015
Pros: Speed of check in, Breakfast, Bed Comfort.
Cons: Finish renovations to provide a better experience.
Location: Close to Destiny USA and several great restaurants.
The hotel is undergoing major renovations that are taking place in the lobby currently. You will see some bare floors and work being completed. This creates only a minor inconvenience having to walk through the area but check in was fast and smooth. Breakfast was phenomenal for a free included breakfast! It is in the old restaurant at the moment as the lobby is being renovated to provide a new breakfast area. Even with its temporary location it was great! The room was fantastic! It was clean, well stocked, and bed was oh so comfortable. We requested extra pillows which were delivered promptly. Everyone from hotel staff we encountered made us feel welcome and asked if we needed anything. This hotel on the weekends is frequented by shoppers from Canada and out of the area as well as a lot of youth groups. We have never had any problems on our stays with the youth groups as parents are taking care of them and they are usually in town for a sports tournament. Looking forward to seeing the rooms once they complete further renovation. The Maplewood is under new ownership, which is providing the facelift that was not necessarily needed, but welcome. The Management and staff has stayed the same and offers a great experience. Will continue to be our "go to spot" when a Syracuse stay is needed.
Comment from Hotel Management
21-Jun-2015 by Johnathan, Hotel Management
Thanks for the great feedback! We are happy to hear you enjoyed your stay with us! We look forward to having you back as our guest real soon!
5 out of 5
Recommended
for Everyone
by A verified traveller from Binghamton,NY

Nice Hotel even with remodeling in progress.

Posted 12-Jun-2015
Pros: Good location, Great Staff
Cons: Nothing at this point cant wait to see the place when remodling get done.
Location: Hotel is in a good location putting you within minutes of many attractions(Mall,Fairgrounds,Hopkins Park)
Staff was great and getting extra essentials ( towels,blankets, etc..) was fast. Yes there is remodeling going on but it did not interfer with our stay. This hotel is going to be even better when the remodling gets completed. The rooms was very clean, beds were comfortable and very spacious. We had a rollaway and had plenty of room left including the two queen beds. To be honest we could have had two rollaways and the two queen beds and still wold have had ample room. Thanks for a comfortable and enjoyable stay Maplewood staff. My family will surely use your hotel again when we are in the area.
Comment from Hotel Management
21-Jun-2015 by Johnathan, Hotel Management
Thanks for the feedback you provided. Our staff takes great pride in providing top service I am happy to hear that you experienced them in action. We look forward to having you back again soon!