Ratings based on 1,276 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Cleveland, OH

Very Clean and Great Price

Posted 28-Oct-2014
Pros: It was very clean and the updates were great for a motel. It was definitely the nicest motel I've been in.
Cons: The staff was very nice when they were around. It took a while for them to see/answer me at the front desk and when we called from the room.
Location: The mall was very close and they offered a free shuttle which was good because the mall had a lot of places to eat at. Also, very close to freeway.
We needed somewhere to go for dinner and were happy to learn that they offered a free shuttle to the mall, which had a lot of food options. The hotel was quiet and one of the cleanest I have stayed in. Definitely would consider them again if I ever go back.
1 out of 5
by A verified traveller from J

Never stay at Maplewood

Posted 27-Oct-2014
Michelle, front desk clerk, seemed to focus on her cigarette break than customer service. Did not welcome us, tell us about the continental breakfast (time and location), did not ask if we needed a cot (waited for over 2 hours), what time checkout was, what our room number was/located. Poor service.
4 out of 5
Recommended
for Everyone
by A verified traveller

NICE HOTEL

Posted 27-Oct-2014
WILL COME BACK- I LOVED THE STAY NO COMPLAINTS staff is very nice
5 out of 5
Recommended
for Everyone
by A verified traveller from Hagersville ON

Nice hotel that was very close to our destination.

Posted 27-Oct-2014
Pros: We enjoyed the friendliness of the staff. the cleanliness of the rooms. The hotel was centrally located in the area that we needed to be in.
Cons: Perhaps more breakfast choices. Something hot other than porridge. A computer is often nice to have especially for information about the area.
Location: The location was good and we felt safe and secure. It was not far from areas that we had to visit that day.
We found the hotel to be very clean inside and out. We didn't experience any noise disturbance. The staff was very helpful and pleasant. The hotel location was in a good area which was close to stores that we needed and restaurant. Since we were in Syracuse for an unfortunate reason we were relieved that we didn't have to deal with unexpected problems. We arrived late and tired and the staff got us into our rooms at a very fast pace.
4 out of 5
Recommended
for Everyone
by A verified traveller from N

Good as Always!

Posted 26-Oct-2014
Great staff! Pleasant hotel and very good value as always!
5 out of 5
Recommended
for Everyone
by A verified traveller from canada

Maplewood Inn -Awesome

Posted 25-Oct-2014
Pros: Everything
Location: Shopping minutes away a very easy to find.
Excellent hotel for price, reception employees extremly helpful and friendly,very clean large rooms and a great pool. Cheese and crackers in lobby was a nice touch. Highly recommend and we will be back.
3 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 20-Oct-2014
Hotel was clean room satisfactory but soundproofing not good could hear people above using their washroom
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Oct-2014
Very nice hotel, reasonable rates, clean rooms, friendly staff and a great continental breakfast. Who could ask for more!
5 out of 5
Recommended
for Everyone
by A verified traveller from Revere, MA

Nice hotel close to Mall and SU

Posted 14-Oct-2014
Very clean hotel and extremely nice staff. Will definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Excellent location, right off I-81 super easy.

Posted 13-Oct-2014
Pros: location was excellent
Cons: amenities could be improved
Location: awesome location
Hotel staff were great. Room was bigger than expected. Pool is small but kids loved it regardless. Not the newest but everything was clean and comfortable.