Ratings based on 1,227 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Large hotel, close to interstate and Destiny Mall.

Posted 22-Aug-2014
We asked to be placed in a quiet part of the hotel, and our request was taken care of. The room was clean, cool and a decent size. Just what you want after hours on the road. The staff were friendly, helpful and efficient. We especially liked the lady in the breakfast room! We will stay here next time we are in Syracuse, NY.
3 out of 5
Recommended
for Everyone
by A verified traveller from New Jersey

Nice short stay hotel for road trips.

Posted 19-Aug-2014
I found the hotel to be nice and comfortable. I appreciated that shuttle service to Desiny USA was offered. Great place to stay if you're planning a shopping trip.
4 out of 5
Recommended
for Everyone
by A verified traveller from Rochester, NY

Great for business!

Posted 18-Aug-2014
The food at the lounge tasted great. Relaxed atmosphere.
3 out of 5
Recommended
for Everyone
by A verified traveller from England

fine for the night

Posted 18-Aug-2014
Pros: The bar and staff were good.
Cons: Breakfast and breakfast room atmosphere dreadful. Change the room to one with a window.
Location: Easy to find off the highway, did not stop in the town and travelling through.
Hotel receptionists were very helpful. Nice bar, but breakfast buffet could be better.
5 out of 5
Recommended
for Families
by A verified traveller from Canada

Extremely nice!!

Posted 16-Aug-2014
Pros: Everything!
Cons: When reservation are made for 3 persons, it would be nice to have 3 facecloths and towels but didn't have any proplem getting more.
Location: Waterloo outlet store & Destiny USA. Next year we'll probably try to go at the zoo or other activities.
Staff was extremely nice & the room was clean. Also enjoyed the pool. The bonus was that the restaurant is extremely good also. Went there for back to school shopping in Waterloo so after a day of shopping, we were extremely tired. Didn't have to get back in the car to go eat. The kids even insisted the second night to return for more wings. They loved it! The breakfast was also a bonus (kids loved the waffles). The kids were really impressed and told me that if we go back there for shopping next year, they want to stay at the same hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, ON

Pleasant stay and clean hotel. Great for the price

Posted 13-Aug-2014
Hotel was great. Clean and well organized. Only thing was we were asked if we wanted a room facing the outside/road or the pool. We chose the pool. It was barely a view of the pool. We could just see the top of the slide and mostly saw the wood roof. Not a biggie though as we were there only for one night. Restaurant was good.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel near Destiny USA

Posted 11-Aug-2014
Great location if looking to spend time at Destiny USA. The pool is too small however.
4 out of 5
Recommended
for Families
by A verified traveller from Ottawa, Ontario

Granddaughter's shopping trip

Posted 10-Aug-2014
Pros: Friendly staff and clean rooms.
Cons: The overflow rooms, when they are being used, help them realize travelers are sleeping, especially near the elevators.
Location: The shopping center was the most I saw. Granddaughter's can shop till my feet drop off.....lol.
I choose this hotel because the reviews' were good and it was close to the shopping center. Once we got there and checked in I notice there were a few celebrations going on. One of the parties had a overflow room on our floor. Their party was to finish about 9:00 or 10:00 o'clock...it didn't. I asked this because our room was near the elevator. This would be my only complaint. The next morning I also noticed that they were not respectful to your property either. I am sure your cleaning staff had a lot more work to do. I did not have a chance to check out your restaurant bar area or the patio as all were quit packed with people from the parties. Good business for you but, that meant we need to go back out. Your desk staff pointed us to near by restaurants which we appreciated very much. When we checked out the next day your staff also printed out a map to find out way back to the Canada border. A big thank you to them.
3 out of 5
by A verified traveller

Posted 9-Aug-2014
This hotel is in need of a major sprucing up. It used to be a favourite of mine but is quickly losing its edge in the hospitality industry.
5 out of 5
Recommended
for Everyone
by A verified traveller from OTTAWA, CANADA

Very convenient hotel

Posted 5-Aug-2014
Close to everything, restaurants, coffee shops, mall, highway....clean, very reasonable price...