Ratings based on 1,406 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Apr-2015
Minor annoyance with the hotel clerk being on the phone, but otherwise no problems.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Apr-2015
It was very nice to have free shuttle service to and from anywhere within a 5 mile radius of the hotel! The staff were all very helpful and pleasant. Room was clean and comfortable bed and pillows. Wish the restaurant was not out of business but shuttle service was helpful to get us out to estuary the for dinner.
3 out of 5
by A verified travellerfrom Johnstown, NY

Posted 14-Apr-2015
Didn't like the fact that I had to pay an additional $30 to check-out at 3:00. My daughter had a convention at Syracuse Unversity to attend to that didn't end until 4:00 and we had our Yorkshire terrier with us. They claim to be pet friendly but they weren't.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Jersey

Posted 11-Apr-2015
Pros: was very clean and the staff was great Knew of good places to eat and how to get there Also was surprise to see they had fruit out to enjoy
Cons: A nice chair to sit in as I enjoy reading The pool towels could be bigger for sure but there was a lot of them
Location: Was close to mall and many good places to eat and just a few miles to the center of town
I was surprise to see that they put out a pot of meatballs and rolls also cookies was told thy do this every night except the week end That you really didn't need to go out for dinner The breakfast was great to so much food and if you didn't see what you wanted some one was there to tell you where it was I would go back The pools water was so warm really enjoy that It was a great stay Was told this is the only they have Hope to see more of them around the country The staff at the front desk was just great Knew good place to eat and how to get there
5 out of 5
Recommended
for Everyone
by A verified travellerfrom C

Pleasantly Surprised!

Posted 10-Apr-2015
4 out of 5
Recommended
for Families
by A verified travellerfrom new york

great staff, good value

Posted 6-Apr-2015
Pros: great staff. Clean lobby and room.
Cons: Pool size and breakfast accessories
Location: Skyzone and Destiny USA.
Staff was very helpful and pleasant to deal with. Just a couple of area's for improvement - a larger pool is needed and the breakfast area (only one waffle maker that takes 2.5minutes per single waffle for roughly the 50 people that were eating breakfast at same time as we were) was a little conjested. Overall, a positive stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel for an overnight to go to destiny usa

Posted 4-Apr-2015
Very pleasant staff. Got extra towels with no problem. Pool was very hot (negative) and the towel bin at pool was overflowing, but the breakfast was great. Staff brought us out packaging to check for gluten allergies for my niece and offered us several special udi's gluten free muffins which are frequently unavailable at free breakfast buffets. Nice bonus! Room was comfortable and clean.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom New York

Location, location

Posted 3-Apr-2015
Front desk staff were wonderful. Building just needs an overhaul. Breakfast was ok, but no one around to freshen or wipe tables off. Best thing about this place is the location. Close to shopping and the Zoo.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom plattsburgh ny

Great location, clean and roomy.

Posted 2-Apr-2015
Pros: Clean, new, roomy
Thank you for recommending this hotel. We were very pleased. There was plenty of room for a blow up mattress. The breakfast was also very good. The location couldn't be more convenient, near the interstate and near shopping and other attractions.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to Destiny USA

Posted 2-Apr-2015
Spent the day at the mall and decided to treat the kids to an overnight so we didn't have to drive back to Rochester late. It was very close to the mall and had an indoor pool. The lobby, pool and room were clean and we were able to get adjoining rooms, which was nice for the adults. Everyone we dealt with was very nice. I would definately stay there again.