Ratings based on 1,302 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom NY

Posted 20-Nov-2014
Hotel is convenient, close to 81 and 90. Near Destiny USA. Family friendly. It's very dated. Restaurants near by.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Nov-2014
The staff was friendly and the shuttle service was great.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Ottawa, Ontario

Convenient to Destiny USA.

Posted 16-Nov-2014
Good value. Large room. 5 minute drive to Destiny USA.
3 out of 5
Recommended
for Everyone
by A verified traveller

OK hotel

Posted 13-Nov-2014
Had a nice stay. Pool was small but warm. Staff friendly. Free breakfast left much to be desired.
2 out of 5
Recommended
for Business Travellers
by A verified traveller

Average

Posted 8-Nov-2014
Pros: Clean
Cons: Th cots
Location: Close to US destiny mall and access to get to Waterloo outlets.
The hotel was nice, the room for two people gold. We booked for three asking for a cot, it was the most uncomfortable cot ever. They made up the two beds on day two but not the cot. The breakfast was so so. Eggs and sausage was terrible. Would recommend for two people to a room.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Providence, RI

Affordable and convenient

Posted 3-Nov-2014
Affordable and convenient to and from. Syracuse University. I'll go back next year!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Cleveland, OH

Very Clean and Great Price

Posted 28-Oct-2014
Pros: It was very clean and the updates were great for a motel. It was definitely the nicest motel I've been in.
Cons: The staff was very nice when they were around. It took a while for them to see/answer me at the front desk and when we called from the room.
Location: The mall was very close and they offered a free shuttle which was good because the mall had a lot of places to eat at. Also, very close to freeway.
We needed somewhere to go for dinner and were happy to learn that they offered a free shuttle to the mall, which had a lot of food options. The hotel was quiet and one of the cleanest I have stayed in. Definitely would consider them again if I ever go back.
1 out of 5
by A verified travellerfrom J

Never stay at Maplewood

Posted 27-Oct-2014
Michelle, front desk clerk, seemed to focus on her cigarette break than customer service. Did not welcome us, tell us about the continental breakfast (time and location), did not ask if we needed a cot (waited for over 2 hours), what time checkout was, what our room number was/located. Poor service.
4 out of 5
Recommended
for Everyone
by A verified traveller

NICE HOTEL

Posted 27-Oct-2014
WILL COME BACK- I LOVED THE STAY NO COMPLAINTS staff is very nice
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Hagersville ON

Nice hotel that was very close to our destination.

Posted 27-Oct-2014
Pros: We enjoyed the friendliness of the staff. the cleanliness of the rooms. The hotel was centrally located in the area that we needed to be in.
Cons: Perhaps more breakfast choices. Something hot other than porridge. A computer is often nice to have especially for information about the area.
Location: The location was good and we felt safe and secure. It was not far from areas that we had to visit that day.
We found the hotel to be very clean inside and out. We didn't experience any noise disturbance. The staff was very helpful and pleasant. The hotel location was in a good area which was close to stores that we needed and restaurant. Since we were in Syracuse for an unfortunate reason we were relieved that we didn't have to deal with unexpected problems. We arrived late and tired and the staff got us into our rooms at a very fast pace.