Ratings based on 1,242 Verified Reviews
They paid and stayed. We double-checked.
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby A verified traveller from new york ny
Nice hotel close to the fair groundsPosted 1-Sep-2014
My husband and I stayed here after going to the state fair. The room was clean and the bed was comfy the only issues I had were the gym is basically a room with a 20 year old treadmill and the continental breakfast was a disappointment. Overall the hotel was clean, comfortable and has friendly staff. We did not eat at the attached restaurant but it was very busy when we arrived.
for Everyoneby A verified traveller from rochester ny
Large and clean rooms...close to nys fairgrounds...quiet
by A verified traveller from Ottawa
Girls weekend shopping.Posted 31-Aug-2014
Pros: The only thing I like about the hotel was the front desk staff was very pleasant.
My two daughters and I went to Syracuse for the weekend for a shopping trip to the Outlet Malls and a trip to Destiny USA. We were going to spend one night, but decided on two and booked directly through the hotel for the 2nd night. Their rate was outrageous; more expensive than yours. I feel your rate, let alone their rate, is far too overpriced for the hotel. The carpet was sticky and the walls were filthy. The beds were comfy and the bathroom clean, but I will not stay there again for the price I paid. It is not worth the money.
for Everyoneby A verified traveller from Montreal
Very close to Destiny USAPosted 23-Aug-2014
Good stay at this hotel. Kids enjoyed the pool and the free breakfast in the morning.
by A verified traveller
It s not bad to stay one night in this hotel.Posted 23-Aug-2014
Hotel room is little bit smelly and needs to be improve
for Everyoneby A verified traveller
Large hotel, close to interstate and Destiny Mall.Posted 22-Aug-2014
We asked to be placed in a quiet part of the hotel, and our request was taken care of. The room was clean, cool and a decent size. Just what you want after hours on the road. The staff were friendly, helpful and efficient. We especially liked the lady in the breakfast room! We will stay here next time we are in Syracuse, NY.
by A verified traveller from Toronto, ON
Sink clogged; staff smoking in lobbyPosted 21-Aug-2014
We tried this hotel because it had such high customer ratings. Our experience, however, was less than satisfactory. The sink in our bathroom wouldn't drain properly, and it was never resolved in spite of two requests. When I went to take a shower, I was surprised to realize that the shower curtain was missing from our bathroom! Staff was apologetic about this; after about a 15-minute wait, a new shower curtain was put up. But the kicker was that on the first night, a hotel staff member was smoking in the main lobby, and the smoke drifted up to the second floor lobby where my wife and daughter were sitting at the time. They had to come back to our room to get away from the smoke smell. The only thing that kept this from being a completely disappointing experience is that front desk staff reduced my bill in response to my expression of dissatisfaction.
for Everyoneby A verified traveller from New Jersey
Nice short stay hotel for road trips.Posted 19-Aug-2014
I found the hotel to be nice and comfortable. I appreciated that shuttle service to Desiny USA was offered. Great place to stay if you're planning a shopping trip.
for Everyoneby A verified traveller from Rochester, NY
Great for business!Posted 18-Aug-2014
The food at the lounge tasted great. Relaxed atmosphere.
for Everyoneby A verified traveller from England
fine for the nightPosted 18-Aug-2014
Pros: The bar and staff were good.
Cons: Breakfast and breakfast room atmosphere dreadful. Change the room to one with a window.
Location: Easy to find off the highway, did not stop in the town and travelling through.
Hotel receptionists were very helpful. Nice bar, but breakfast buffet could be better.