Lobby sitting area

Reviews of Collegian Hotel & Suites, Trademark Collection by Wyndham

3.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 498 out of 1177 reviews" "
Rating 8 - Good. 285 out of 1177 reviews" "
Rating 6 - Okay. 180 out of 1177 reviews" "
Rating 4 - Poor. 106 out of 1177 reviews" "
Rating 2 - Terrible. 108 out of 1177 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Erica

Travelled with family
Liked: Staff & service
Restaurant great, convenient parking, staff helpful and kind. Rooms loud, no outlet for lamp, no ice bucket or fridge. Bathroom could have been cleaner.
Stayed 1 night in Mar 2024

8/10 Good

Joseph

Liked: Staff & service
Original room was really warm, maintenance could not fix it, so the front desk staff upgraded our room and made our trip better.
Stayed 1 night in Mar 2024

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Lauren

Travelled with family
Disliked: Amenities
It was an adequate hotel for visiting Syracuse University.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded my expectations. Very good value for the price we paid.
Stayed 1 night in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL GOOD, CLOSE TO CAMPUS
Stayed 1 night in Mar 2024

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place to stay. Had to change rooms 3 times because of cleanliness, issues with their HVAC system and had to go to desk because the cleaning staff came and took all my towels. It’s unkempt, not clean and just not a good place to stay. I expect better of Wyndham Resorts, they don’t seem to care.

10/10 Excellent

Stephannie

Liked: Cleanliness, staff & service, property conditions & facilities
The single with a queen bed was small but I opted for a double room with queen beds which was a better size. The place was cleanly and the water pressure and temperature was great. Staff was friendly we enjoyed our stay.
Stayed 2 nights in Mar 2024

2/10 Terrible

Marianne

Disliked: Cleanliness, property conditions & facilities
Noisy and outdated
Stayed 1 night in Mar 2024

4/10 Poor

Marissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Checkin staff was very unhelpful and bothered by us checking in. When asking for direction to the room we were rudely told “there are signs everywhere”. Room was very poor. Toilet seat falling off all toiletries half used. Air didn’t work the room was very hot. Very disappointed
Stayed 1 night in Mar 2024

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got locked out of our room, key needed reset. Not a lot to walk to…
Stayed 1 night in Mar 2024

8/10 Good

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Room was decently comfortable. Hidden fee for parking was not appreciated. On site car charger was way over priced for being a slow charger.
Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Feels like everything needs painting. Lots of towel bars/soap dispensers/door locks etc are broken. I did not enjoy having a cost to park a vehicle sprung on me at the last moment. Overall, the place is just okay. Not bad. Certainly not great
Stayed 1 night in Mar 2024

10/10 Excellent

Juanita

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was very amiable. We had to wait for a room to be ready. Our confirmation said check in at 3pm. We arrived at 3:40pm. A room wasn't ready and we were asked to wait about 15-20minutes for a room. 30 minutes later she called us to the desk and said, i have a room for you, I gave you an upgrade, no charge. I never expected that. We had dinner in the restaurant on-site. I wasn't impressed with our waitress, but I always tip, no matter what. Using UBER for the first time, went easy with the information provided by our daughters, so we could get to and from the hotel to the concert venue.
Stayed 1 night in Mar 2024

10/10 Excellent

Keyla

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Very cool place . Lots to do walk around. Amazing staff.
Stayed 1 night in Mar 2024

6/10 Okay

rachel

Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Mackenzie

Travelled with partner, Travelled with group
Disliked: Amenities
Only stayed 1 night, average hotel, was weird that it said free parking but then they charged me to park, they also charged my credit card 3 times (170$) for the $50 hold fee? I’m sure this will be reimbursed , but definitely weird and inconvenient especially for less than a 18 hour stay..
Stayed 1 night in Mar 2024

4/10 Poor

Michelle

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Upon arriving our toilet did not flush. We called to report to the front desk and they didn’t seem surprised but said a maintenance person would come. They arrived in good time, worked on it and said it was fixed. It was not as it would flush ever so slowly it felt like it might overflow suddenly. Then our sink stopped draining. We ended up going from the 6th floor to the lobby to go to the washroom. When checking out I notified them again and they didn’t seem surprised but offered to take off the $10 charge for one night parking. After checking my charges a few days later I found they did not in fact remove the $10 charge but appears as they may have charged a bit more.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service
Rented an electric car @ SYR & pleased to find 6 ChargePoint car chargers on the property. Staff was excellent & helpful. Lobby fine place to work for an hour.
Stayed 2 nights in Mar 2024

10/10 Excellent

Emoni

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Lawrence

Liked: Cleanliness
Stayed 2 nights in Feb 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Dome
Stayed 2 nights in Feb 2024

10/10 Excellent

Danielle

Stayed 1 night in Feb 2024

6/10 Okay

genene

Loved the convenience of being on SU campus and walking everywhere. Had trouble getting soap and towels from front desk and housekeeping. Room was eh.
Stayed 2 nights in Feb 2024

4/10 Poor

Jill

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is good for SU events. However, hotel is old - peeling paint, rundown feel, needs a facelift, scratchy towels, and dirty. It was noisy late into the night - slamming doors, party - feel management should have dealt with the issue. Wasn't a comfortable stay away from home.
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location walkable to university and dome. Room was clean. Staff super friendly and attentive. Always a nice stay. Small note: Pillows need improvement or pillowcases need to fit the pillows. Construction across the street was ongoing over the weekend. Despite this- still a super stay and convenient meeting place
Stayed 2 nights in Feb 2024

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in was over 1 hour late. When we asked about a room we were told 10 minutes. 30 minutes later still no room. We had dinner reservations but still no room to get ready in. Manager finally got us an upgraded room. Thanks. They offered to buy us a drink while we waited, we asked for a rain check and got a $20’voucher for food and beverage. Unfortunately for us when we got back after dinner and w went for the drink we were told no alcohol drink for the voucher. Workers were nice but the whole situation was kind of lame.
Stayed 1 night in Feb 2024

10/10 Excellent

Adaline

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff a great every time we stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 3 nights in Jan 2024

8/10 Good

Daniel

Stayed 1 night in Feb 2024

2/10 Terrible

Summer

Disliked: Cleanliness, property conditions & facilities
The heat did not work in my room. I was told There wasn’t another room to move us to, there were also not any extra blankets. Engineering was called to come look at the heating system and they never came. I was not offered any compensation. I do not recommend this hotel and I will not be staying here again.
Stayed 2 nights in Feb 2024

2/10 Terrible

Limina

Travelled with family
Disliked: Amenities, property conditions & facilities
If you have options, use them. We arrived at about 5:30. Rooms weren’t ready. We were told we would receive a call. At 8:15 we called back and the front desk readily admitted they forgot about us. When I said that was unacceptable I was yelled at about how their big group the night before couldn’t be helped and I shouldn’t expect more than comped parking. Bathroom fixtures were falling off the wall. And service was incredibly slow. Find somewhere else to stay.
Stayed 1 night in Feb 2024

2/10 Terrible

Cassandra

Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right adjacent to the SU campus
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Good stay overall for me
Stayed 1 night in Dec 2023

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
Great inexpensive option close to the university and hospitals. I was forced to come up here because my daughter who is a student at the university had to go to the hospital for an appendectomy in a pinch. This place was very affordable clean. The restaurant had great food and was also affordable. Very friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Korina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

4/10 Poor

Deborah

Disliked: Cleanliness, amenities, property conditions & facilities
Public areas not clean No daily room makeup Pillows seriously uncomfortable Public lounges unwelcoming
Stayed 3 nights in Jan 2024

10/10 Excellent

amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was friendly, professional, and very helpful. The lobby is large & attractive. The rooms are spacious, comfortable & clean.
Stayed 1 night in Feb 2024

2/10 Terrible

Brendan

Liked: Staff & service
Disliked: Property conditions & facilities
Bed bugs
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very accommodating staff. walkable to campus
Stayed 2 nights in Jan 2024

4/10 Poor

Jeffrey

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient location for Syracuse University & JMA Dome. Rooms are updated, but tiny.
Stayed 1 night in Jan 2024

8/10 Good

Tina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to campus.
Stayed 1 night in Dec 2023

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close to university and dining. Large comfortable rooms
Stayed 1 night in Jan 2024

10/10 Excellent

joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything went smoothly staff was very pleasant and helpfull
Stayed 1 night in Jan 2024

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service ! Convenient location and very cozy and welcoming. I definitely will be back and recommending to others
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024

10/10 Excellent

Carlos

Business traveller
Staff were super nice. Teela is an exceptional employee.
Stayed 1 night in Jan 2024

6/10 Okay

Hilary

Stayed 1 night in Jan 2024