The staff was very amiable. We had to wait for a room to be ready. Our confirmation said check in at 3pm. We arrived at 3:40pm. A room wasn't ready and we were asked to wait about 15-20minutes for a room. 30 minutes later she called us to the desk and said, i have a room for you, I gave you an upgrade, no charge. I never expected that. We had dinner in the restaurant on-site. I wasn't impressed with our waitress, but I always tip, no matter what. Using UBER for the first time, went easy with the information provided by our daughters, so we could get to and from the hotel to the concert venue.