Lunch and dinner served, American cuisine

Reviews of The Craftsman Inn & Suites

3.5 out of 5
The Craftsman Inn & Suites
7300 E Genesee Street, Fayetteville, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 738 out of 1002 reviews" "
Rating 8 - Good. 183 out of 1002 reviews" "
Rating 6 - Okay. 52 out of 1002 reviews" "
Rating 4 - Poor. 17 out of 1002 reviews" "
Rating 2 - Terrible. 12 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms with a shopping center across the street where you could get anything you needed. Safe area. Staff was friendly & helpful
Stayed 2 nights in Apr 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk gal was very pleasant and tried very hard to please us plastic glasses in the room, so we requested glass glasses.. none to be had. She asked the restaurant for two. They would not accommodate her…same company. Breakfast was not good either. Only boxed bakery goods and make your own waffles with a clogged dispenser. And prepackaged breakfast sandwiches to be microwaved. Not what I would expect at the Craftsman in an upscale community.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Hello Carol,Thank you for being our guest and sharing your valuable feedback. Our team works hard to ensure our guests have a great stay, so while we are delighted you were impressed with our service, we are sorry that some aspects of your stay did not meet your expectations. Your comments will be shared with the team as we constantly strive to make improvements for our great guests. It was a pleasure to have you here, and we hope to have another opportunity to welcome you back and impress you further.

10/10 Excellent

Ray

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a late check-in due to traffic, but all worked out well. Room was clean and ready and all was well. Bed was comfortable, TV worked well, breakfast in the morning was good.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Hi Ray,Thanks for your outstanding review of Craftsman Inn & Suites! We're so happy you enjoyed your stay and so much of what we have to offer. It was our pleasure to welcome you, and we hope you'll come back soon for another peaceful visit!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you. Always enjoyable.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Hi Andrew,Thank you for the five-star review. We're delighted to hear you always have an exceptional time with us at Craftsman Inn & Suites, and we can't wait for your next visit!

10/10 Excellent

William

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Very amicable and helpful staff.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Hello Christine,Thank you for allowing Craftsman Inn & Suites to host your recent stay. We're happy to hear you had a positive experience and that you appreciated the excellent hospitality our team provided. We're grateful for your kind words, and we hope to have the pleasure of your company again soon.

10/10 Excellent

DOROTHY, DENVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Hi Dorothy,Thank you so much for the five stars! We're so happy you had a nice time with us, and we hope you'll join us again soon for another comfortable stay.

10/10 Excellent

Winston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the property it fits all our criteria and we have stayed numerous times when in the area
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 5, 2024
Always happy to see you!

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time my sister and I have stayed here and we love it. Rooms are clean and the staff is super friendly. We happened to arrive earlier than the 3:00 pm check in time and they were gracious enough to let us into our room. Will definitely stay here again
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Hi Patricia,Thank you for your kind words. It was our pleasure to accommodate your early arrival, and we're glad you appreciated our attention to cleanliness and service. If your travels bring you back to the area, please come see us again at Craftsman Inn & Suites!

10/10 Excellent

Monica, Singapore

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place in convenient location
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Hi Monica,Thank you for your perfect rating! We're thrilled our fantastic location was a highlight of your stay, and we appreciate you mentioning the high standards of cleanliness we adhere to. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always good. Thank you
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Hello Andrew,Thank you for your recent stay at Craftsman Inn & Suites. Hosting you was a pleasure, and we're so happy we met all your expectations. We appreciate your feedback and look forward to hosting you again.

10/10 Excellent

Jovon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Jovon,We are honored to have earned a perfect rating for your time with us. It thrills us to know that you had a great experience. Your review reaffirms the hard work we put in every day for our guests. We look forward to welcoming you back for another great stay.

10/10 Excellent

SANDRA, Nashville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean with comfortable rooms and breakfast included
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Hello Sandra,Thank you so much for choosing to stay with us at Craftsman Inn & Suites. Impressing every guest with our clean, comfortable accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of our delicious breakfast. The pleasure was all ours, and we hope you'll choose us again in the future.

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too bad it wasn't quiet we were there on st pattys day n people were loud till after midnight and then the next day people were talking out the front till 11pm we could hear everything otherwise really great place
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
Hi Matt,We always appreciate hearing from our guests, and we're glad your overall stay was pleasant. However, we apologize for any issues with noise. Our staff is always happy to assist in situations like this. Should you be in the area again, please come back to see us.

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable hotel, handicapped room is nice for wc users. Restaurant next door was good.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for your review! We appreciate it. We're happy you enjoyed your stay (and our restaurant) and we hope to see you again soon!

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Great location.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Andrew,We're thrilled you enjoyed your experience with us. Our team strives to deliver top-notch service in a prime setting. We look forward to welcoming you back to Craftsman Inn & Suites for another fantastic stay!

10/10 Excellent

Varnessa, Johnson City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about our stay was exceptional. Our room/facility was clean, comfortable and stylish with good amenities. The hotel staff was attentive and quite pleasant. Dinner at the Craftsman Wood Grille next door was Great!
Stayed 3 nights in Mar 2024
Response from Front Desk on Mar 14, 2024
Thanks so much for your review, we appreciate it. We're so happy both the hotel and the restaurant impressed! We hope to see you again soon.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, easy access, helpful and friendly staff, great restaurant and relaxing atmosphere, nice arts and crafts theme.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 14, 2024
Thank you so much for the review, your feedback is greatly appreciate it. We're so pleased you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh smell in the room and quiet.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 14, 2024
Thank you for the review! We greatly appreciate it.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in Syracuse multiple times, but this was my first time at this location. What a nice and lovely hotel! Staff were absolutely amazing as well. I would definitely recommend.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 13, 2024
Hello Barbara,It was an honor to welcome you to Craftsman Inn & Suites and we are delighted you were impressed. Thank you for sharing your lovely comments about our wonderful hotel and amazing staff. We hope this was just your first of many stays with us.

10/10 Excellent

derek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was an excellent value in this price range and we would definately stay there again
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 11, 2024
Hi there, thank you for leaving us a review! We greatly appreciate it. We hope to see you again soon.

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and friendly. Staff was lovely. Room was clean,and nicely decorated. Will definitely be staying here in the future.
Stayed 1 night in Mar 2024

10/10 Excellent

Hengkai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 5, 2024
Thank you for taking the time to write a review!

10/10 Excellent

Paul

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 5, 2024
Thank you for your review!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next time, we would like to be on the second floor. The people above us were noisy and woke us up.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 10, 2024
We're sorry to hear that! We hope next time you stop in we can accommodate that for you. Thanks for the review!

10/10 Excellent

Edmund

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around 10 out 10. Friendly staff, clean, up to date, comfortable, not too big or small, and an amazing restaurant right there (try the bacon app). Place has it all!
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 9, 2024
Hello there! Thank you so much for the review, we appreciate it! So happy to hear that you loved both the hotel and restaurant! We love the bacon flight too.

10/10 Excellent

Curt

It has the INN feel and qualities! Bed was very comfortable, room was relaxing and quiet. Breakfast on point, everyone was friendly and helpful! Will stay again when in Syracuse.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 6, 2024
Hi Curt,It was such a pleasure to welcome you to Craftsman Inn & Suites! We're delighted you were comfortable during your stay, and we appreciate you mentioning our delicious offerings and hospitable team. Thank you for your kind review and perfect rating, and we hope you return soon!

10/10 Excellent

Hansel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 6, 2024
Hi Hansel, Thank you so much for choosing to stay with us at Craftsman Inn & Suites. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. It is always a pleasure to receive guest feedback. We hope you join us again on your next trip; hosting you was an honor.

10/10 Excellent

Carmine

Liked: Cleanliness, staff & service, property conditions & facilities
Very pretty hotel
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
Hi Carmine,Thank you for your compliments on our beautiful property! We're glad you enjoyed your stay, and we look forward to seeing you again at Craftsman Inn & Suites.

10/10 Excellent

Francis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s been a great experience
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Hi Francis,Thank you for your review and perfect rating! We're thrilled you thoroughly enjoyed your stay with us, and we hope you come back soon.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool craftsman style
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 28, 2024
So glad you enjoyed you stay!

10/10 Excellent

Stacey

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 25, 2024
Thanks for the review!

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place! Recommended
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Joshua,Thank you so much for choosing to stay with us at Craftsman Inn & Suites. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy setting close to everything. We will definitely return.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Hi Susan,Thank you for your fantastic review! We are glad you enjoyed your time with us at Craftsman Inn & Suites and that our convenient location suited your travel needs. Again, thanks for your comments, and we want to invite you back anytime for another relaxing stay.

8/10 Good

Yutaka, Baltimore

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 25, 2024
Thank you for the review! We appreciate it.

10/10 Excellent

Jami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel. The smell when we walked into the room was clean and fresh. It has a modern look which was beautiful. I loved the stand up shower with the sliding doors except it backed up and almost over flowed. We reported it the first night but it wasn't fixed during our 3 night stay so that is why I gave 4 stars on property. The bedding was soft and the bed was comfy. The breakfast was your typical free breakfast. I enjoyed the pastries they had available. We would definitely stay here again.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Jami,It's terrific you appreciated so many positive aspects of your time with us, including our spotless rooms, comfortable beds, and contemporary decor. We would love an opportunity to earn that fifth and final rating star, so please revisit us at Craftsman Inn & Suites soon!

10/10 Excellent

Maria Emilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The moment that we walked in everyone was so nice and welcoming. The restaurant next to the hotel it was amazing! The hotel makes you feel like home.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 22, 2024
Hi Maria,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. We're glad you enjoyed the onsite dining, and we look forward to your next stay at Craftsman Inn & Suites!

10/10 Excellent

Aaron

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 25, 2024
Thank you for the review!

10/10 Excellent

Ariba

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 25, 2024
Thanks for the review!

4/10 Poor

Anita

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was a suite available but the clerk would/could not upgrade us. We even offered to pay the difference and no luck. This is our second time here and told the same thing, for a 1 night stay it is not possible. Not sure why they have a VIP designation. They could not do it as he needed a manager to do the upgrade and there was not one on staff at the time and the system would not allow it.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Anita,We appreciate you sharing your concerns with us. Please accept our sincere apologies for the inconvenience you experienced while attempting to upgrade your accommodations. We'll discuss your comments with our team to improve. Thank you for reaching out and we hope for a chance to deliver a better stay in the future.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location and the restaurant and bar attached to it.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Hi Lisa,It was so great to have you stay with us recently! We're thrilled our excellent location was a highlight of your visit, and we appreciate you mentioning our restaurant and bar. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and very friendly. The area surrounding the property was nice with plenty of dining options close by. The only down side was that the rooms are pretty noisy. You can hear every step from the floor above and everyones conversations while walking down the hall. Other than that the stay was very pleasant and would definitely stay here again.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Jason,Many thanks for your five-star feedback! Our team was honored to host your travels, and we are glad they served you well. It's also great that our location made it easy to dine out in the area. In the future, please share any noise concerns with our front desk team, as they are dedicated to ensuring you have the most comfortable stay possible!

10/10 Excellent

Ryan Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 25, 2024
Thank you for the review!

10/10 Excellent

Julia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Beds comfortable. Beautiful decor. Great breakfast options.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Julia,We're delighted you had an amazing experience at Craftsman Inn & Suites! Comfortable beds, beautiful decor, and great breakfast options are all key elements we strive to provide for our guests. Thank you for your kind words, and we look forward to welcoming you back for another wonderful stay!

10/10 Excellent

Wilson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Clean and quiet
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Hello Wilson,We're delighted you enjoyed your stay at Craftsman Inn & Suites and appreciated our peaceful atmosphere and dedication to cleanliness. Welcoming you back would be a pleasure, so please return soon for another memorable time.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 25, 2024
Thanks for the review!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 25, 2024
Thanks for the review!

10/10 Excellent

Wilson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Wilson,Thank you for staying at Craftsman Inn & Suites. Ensuring a peaceful and comfortable environment is our priority, and we're glad we could provide that for you. We look forward to welcoming you back for another serene experience.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Mar 25, 2024
Thanks for the review!

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable!
Stayed 1 night in Feb 2024
Response from General Manager on Feb 4, 2024
Hi Stephanie,Thank you for choosing to stay at Craftsman Inn & Suites! We're delighted you enjoyed our spotless, comfortable accommodations. Your excellent review is valued and we hope to see you again.