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Shangri-La Sydney
5.0 star property

Hotel with full-service spa, walk to Museum of Contemporary Art

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Shangri-La Sydney

Photo gallery for Shangri-La Sydney

Breakfast, lunch and dinner served
Indoor pool, open 7:00 AM to 8:00 PM, sun loungers
Exterior
Grand Premier Sydney Harbour View 1 King
Meeting facility

Overview of Shangri-La Sydney

Reviews
8.6

Excellent

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
176 Cumberland Street, The Rocks, NSW, 2000
  • Popular LocationCircular Quay10 min walk
  • Popular LocationSydney Harbour Bridge12 min walk
  • Popular LocationSydney Opera House16 min walk
  • AirportSydney, NSW (SYD-Kingsford Smith Intl.)24 min drive
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Room options

View all photos for Deluxe Opera House, Room, 1 King Bed, City View

Deluxe Opera House, Room, 1 King Bed, City View

Deluxe Opera House, Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Opera House, 2 Twin Beds, City View

Deluxe Opera House, 2 Single Beds, City View

Deluxe Opera House, 2 Twin Beds, City View

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Opera House City View 1 King

Executive Opera House City View 1 King

Executive Opera House City View 1 King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Opera House City View 2 Twins

Executive Opera House City View 2 Twins

Executive Opera House City View 2 Twins

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Darling Harbour 2 Twins

Executive Darling Harbour 2 Twins

Executive Darling Harbour 2 Twins

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Horizon Opera House City View 1 King

Horizon Opera House City View 1 King | View from room

Horizon Opera House City View 1 King

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Sydney Harbour View 2 Twins

Executive Sydney Harbour View 2 Twins

Executive Sydney Harbour View 2 Twins

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 538 sq ft
  • Harbor view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Darling Harbour 1 King

Executive Darling Harbour 1 King

Executive Darling Harbour 1 King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

Horizon Suite, 1 King Bed, Lounge Access Tower High Floor

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 936 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

Premium bedding, in-room safe, desk, blackout drapes

Horizon Premier Sydney Harbour 1 King, Lounge Access, High Floor

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Sydney Harbour Suite 1 King

Executive Sydney Harbour Suite 1 King

Executive Sydney Harbour Suite 1 King

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 893 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Ambassador Suite, Lounge Access, High Floor

Premium bedding, in-room safe, desk, blackout drapes

Ambassador Suite, Lounge Access, High Floor

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 1130 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, Business Lounge Access, Harbor View (High Floor)

Royal Suite, Business Lounge Access, Harbour View (High Floor)

Royal Suite, Business Lounge Access, Harbor View (High Floor)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, Business Lounge Access, Harbor View (High Floor)

Presidential Suite, Business Lounge Access, Harbour View (High Floor) | Living area

Presidential Suite, Business Lounge Access, Harbor View (High Floor)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Business Lounge Access, Harbor View (Governor, High Floor)

Suite, Business Lounge Access, Harbour View (Governor, High Floor) | Dining room

Suite, Business Lounge Access, Harbor View (Governor, High Floor)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 1227 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Sydney Harbour View 1 King

Executive Sydney Harbour View 1 King

Executive Sydney Harbour View 1 King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 484 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Harbour Bridge King Room

Premier Harbour Bridge King Room

Premier Harbour Bridge King Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 645 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Harbour Bridge Suite 1 King

Harbour Bridge Suite 1 King | Living area

Harbour Bridge Suite 1 King

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 893 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Darling Harbour 1 King

Horizon Darling Harbour 1 King

Horizon Darling Harbour 1 King

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Sydney Harbour View 1 King

Horizon Sydney Harbour View 1 King

Horizon Sydney Harbour View 1 King

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Horizon, Sydney Harbour Suite, 1 King Bed, Lounge Access, Harbor View High Floor

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 893 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Darling Harbour 1 King

Deluxe Darling Harbour 1 King

Deluxe Darling Harbour 1 King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Darling Harbour 2 Twins

Deluxe Darling Harbour 2 Twins

Deluxe Darling Harbour 2 Twins

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club Spa Suite 1 King, Lounge Access, High Floor

Horizon Club Spa Suite 1 King, Lounge Access, High Floor | View from room

Horizon Club Spa Suite 1 King, Lounge Access, High Floor

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 829 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour Bridge King Room

Deluxe Harbour Bridge King Room

Deluxe Harbour Bridge King Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 484 sq ft
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Harbour Bridge Twin Room

Deluxe Harbour Bridge Twin Room

Deluxe Harbour Bridge Twin Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 538 sq ft
  • Partial sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Grand Premier Sydney Harbour View 1 King

Exterior

Grand Premier Sydney Harbour View 1 King

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • 646 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed

Similar properties

Close to Circular Quay

Four Seasons Full Harbour Suite King | View from room

Four Seasons Hotel Sydney

Sydney Central Business District
Pool
Hot tub
Spa
Pet-friendly
9.6 out of 10, Exceptional, (1131)
The price is CA $306
CA $337 total
includes taxes & fees
May 17 - May 18
Four Seasons Hotel Sydney

About the area

Sydney

Shangri-La Sydney is located in The Rocks, a neighborhood in Sydney, and is near a train station. The Big Dig Archaeology Education Centre and Customs House are cultural highlights, and some of the area's notable landmarks include Sydney Tower Eye and Sydney Opera House. The Rocks Markets and Museum of Contemporary Art are two other places to visit that come recommended. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails in the area.
Visit our Sydney travel guideOpens in a new window

What's nearby

  • Circular Quay - 10 min walk
  • Sydney Harbour Bridge - 12 min walk
  • SEA LIFE Sydney Aquarium - 14 min walk
  • Sydney Tower Eye - 16 min walk
  • Sydney Opera House - 16 min walk

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 24 min drive

Restaurants

  • Mode Kitchen & Bar - 4 min walk
  • Morrison's Oyster Bar & Grill - 4 min walk
  • Fortune of War - 5 min walk
  • Harts Pub - 1 min walk
  • Maybe Sammy - 2 min walk

About this property

Shangri-La Sydney

Hotel near The Rocks Markets
Located close to The Big Dig Archaeology Education Centre and Museum of Contemporary Art, Shangri-La Sydney provides a terrace, a bar, and a gym. Indulge in a body wrap, a hot stone massage, and a body scrub at CHI, THE SPA, the onsite spa. The on-site restaurant, Altitude Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with conference space and a steam room.
You'll also enjoy perks such as:
  • Swimming pool with sun loungers
  • Limo/town car service, full breakfast (surcharge), and valet parking (surcharge)
  • An indoor pool, express check-out, and wedding services
  • Multilingual staff, free newspapers, and a computer station
  • Guest reviews speak well of the dining options, bar, and breakfast
Room features
All 564 rooms boast comforts such as premium bedding and pillow menus, in addition to perks like laptop-compatible safes and air conditioning. Guest reviews speak positively of the clean, comfortable rooms at the property.
Other amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with separate tubs/showers and free toiletries
  • 40-inch TVs with digital channels
  • Recycling, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Secured, covered valet parking on site (AUD 105 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: AUD 57 to 67 for adults and AUD 29 to 34 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Free crib
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 20 meeting rooms
  • 20,451 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open select days
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 36 floors
  • Ballroom
  • Built in 1992
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 40-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1.85 percent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 135 per day for vehicles over 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Renovations and closures

The following facilities or services will be unavailable from April 25 2024 to April 25 2024 (dates subject to change):
  • Spa/Beauty services
The following facilities are closed on New Year's Day:
  • Full-service spa

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 275.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 145 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately AUD 57–67 for adults, and AUD 29–34 for children
  • Covered valet parking fee: AUD 105 per day (in/out privileges)
  • Rollaway bed fee: AUD 275.0 per night
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 7:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney

Frequently asked questions

Does Shangri-La Sydney have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–8:00 PM.

How much does it cost to stay at Shangri-La Sydney?

As of Apr 25, 2024, prices found for a 1-night stay for 2 adults at Shangri-La Sydney on May 5, 2024 start from CA $242.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Sydney pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Shangri-La Sydney?

Valet parking is available for AUD 105 per day.

What time is check-in at Shangri-La Sydney?

Check-in begins at 3 PM.

What time is check-out at Shangri-La Sydney?

Check-out is at 11 AM.

Where is Shangri-La Sydney located?

Located in The Rocks, this spa hotel is within a 10-minute walk of The Big Dig Archaeology Education Centre, Museum of Contemporary Art, and The Rocks Markets. Sydney Observatory and Customs House are also within 10 minutes. Wynyard Station is 6 minutes by foot and Sydney Circular Quay Station is 7 minutes.

Shangri-La Sydney Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1037 out of 1754 reviews" "
Rating 8 - Good. 363 out of 1754 reviews" "
Rating 6 - Okay. 179 out of 1754 reviews" "
Rating 4 - Poor. 93 out of 1754 reviews" "
Rating 2 - Terrible. 82 out of 1754 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Candace

Travelled with family
Liked: Property conditions & facilities
This was a stunning stay- absolutely beautiful. Staff was polite, professional and so welcoming. Now we’re looking for these hotels around the world😊
Stayed 1 night in Apr 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unreal stay staff lovely, very easy to get around very central and what amazing views
Stayed 3 nights in Apr 2024

10/10 Excellent

Tracey, Montclair

Travelled with partner
Liked: Amenities, property conditions & facilities
Lovely rooms and very clean! A nice buffet breakfast is optional. Walking distance to the ferries and The Rocks area.
Stayed 1 night in Apr 2024

10/10 Excellent

Corinne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great property. It's worth every cent.
Stayed 1 night in Apr 2024

4/10 Poor

Andrea

Travelled with family
Disliked: Staff & service, property conditions & facilities
Was very excited to stay at the Shangri-la Sydney. Had just left the Shangri-la Cairns which was fantastic to arrive in Sydney and be checked in by the staff, who weren’t welcoming or friendly. Our bags were mixed up with the other people in our party and we got the wrong suitcases delivered to the room. There was dust in the room and it stayed there for the full 5 nights of our stay. We did have an nespresso machine but only large mugs, had to use the paper cups from the free water machine and requested cups to be sent up and it was just an ordinary cup not an espresso cup (we got these in cairns. Also got free water in Cairns). Went up to the bar, we waited and waited and eventually had to go up and ask for service. There was only three other people in the bar and 5 staff. When we had ordered, the manger ( I’m assuming) pulled our waiter away from making our drinks to move a table. We also went to the downstairs bar at happy hour and just one member of staff on to serve the drinks, and a lot of orders. So a long wait was had. To be honest the only thing going for this hotel was the view. It’s dated, needs totally redone and staff need to be more welcoming. Maybe a trip to the the Shangri la Cairns to see how it’s done
Stayed 5 nights in Mar 2024

4/10 Poor

Jon, Fairfield West

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Unfortunately this was a stay which was missed. Last one was awesome. Got upgraded but bed and room was average. Comfort of bed was awful. Toilet was not flushing main bathroom. Had courtesy of staff knocking on door 11.50pm to turn a provided Bose system off. It was and we checked 45 decibels we simply had background music. Breakfast we had cold meals.. credit to staff offered replacements but it was clear a pre prep meal and stone cold. Def no way the place it was some year’s ago!
Stayed 1 night in Apr 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at lovely location
Stayed 3 nights in Apr 2024

10/10 Excellent

Damien, Caves Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Shangri-La - beautiful and well positioned, great facilities and staff were super helpful. Enjoyed a drink in the beautiful ‘Blu Bar’ overlooking the harbour. Totally recommend for anyone looking for a lovely location.
Stayed 1 night in Apr 2024

8/10 Good

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
They need to upgrade their mattresses / toppers. Not very comfortable. Quite hard. Breakfast was good. Especially good service from Hitomi.
Stayed 2 nights in Apr 2024

8/10 Good

Debra, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only 2 nights before our cruise, but enjoyed our stay. However, we arrived very early morning and the desk said they would text us when our room was ready, in an effort to prioritize us. They did not text, and we only found out it was ready when we went to the desk later afternoon and asked. Our luggage was even already in there. Also, we booked the 'deluxe darling harbour view' room, but our view was the highway to the bridge, not the harbour. Very disappointing. So don't believe the photos they show for the view from that room. We were on the 6th floor.
Stayed 2 nights in Apr 2024

General hotel information

Reasons to Book
Beautiful Rooms & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
11:00 AM
Star Rating
5.0