Two Bedroom Executive Apartment | Private kitchen
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Reviews of YEHS Hotel Sydney Harbour Suites

4 out of 5
YEHS Hotel Sydney Harbour Suites
252 Sussex Street, Sydney, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 625 out of 1314 reviews" "
Rating 8 - Good. 420 out of 1314 reviews" "
Rating 6 - Okay. 151 out of 1314 reviews" "
Rating 4 - Poor. 61 out of 1314 reviews" "
Rating 2 - Terrible. 57 out of 1314 reviews" "

8.2/10

Cleanliness

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Moira

Travelled with group
Central for everything-harbour,shopping and transport
Stayed 1 night in Apr 2024

8/10 Good

Douglas

Liked: Cleanliness
Stayed 4 nights in Apr 2024

6/10 Okay

Marissa

Business traveller
Disliked: Cleanliness
Toilet was broken, mould under sink and in shower. Felt like the room wasnt cleaned properly.
Stayed 1 night in Apr 2024
Response from Bijay on Apr 16, 2024
Dear Guest,Thank you for staying with us.We appreciate your time to write us feedback. Your feedback is valuable to us and help us improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff go above and beyond what is required to help make your stay comfortable.
Stayed 2 nights in Apr 2024
Response from Bijay on Apr 15, 2024
Dear Guest,Thank you for staying with us.We appreciate your time for writting us your feedback. Your feedback is valuable for us which helps us to improve guests experiences.We hope to see you again in future.Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

harold

Liked: Amenities
Yes.I like.very. good..service.
Stayed 5 nights in Apr 2024
Response from Bijay on Apr 13, 2024
Dear Guest,Thank you for staying with us.We appreciate your time to write us a feedback. Your feedback is very valuable to us and help us to improve our guest experiences.Your comments are noted. We hope you have a lovely day ahead.Regards,Bijay ShresthaFront Office Manager

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff cordial and helpful. Walking distance to the wharf and shopping. Close to many restaurants. Eatery situated on corner adjacent to hotel serves excellent breakfast and lunch.
Stayed 4 nights in Apr 2024
Response from Bijay on Apr 9, 2024
Dear guest,Thank you for staying with us. We appreciate your time to write us a feedback. Your feedback is valuable to us and helps us improve our guest experiences.Regards,Bijay ShresthaFront Office Manager

8/10 Good

Jacques

Disliked: Cleanliness
Good location. Very helpful staff. Some common parts (corridors)not clean
Stayed 1 night in Apr 2024
Response from Bijay on Apr 9, 2024
Dear Guest,Greetings from the team at YEHS Hotel Sydney Harbour Suites.Thank you for staying with us. Your feedback has been duly noted. Your feedback is valuable to us and help us to improve our guests experiences. Best Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Yin Nei

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Great location! But the property itself is very dated, not as pictured; walls are thin, there’s also mold/mildew in the bathroom. However, it is quite convenient to have a small kitchenette and washer/dryer available for an extended 1 week stay.
Stayed 7 nights in Apr 2024
Response from Bijay on Apr 13, 2024
Dear Guest,Thank you for staying with us.We appreciate your time to write us a feedback. Your feedback is very valuable to us and help us to improve our guest experiences.Your comments are noted. We hope you have a lovely day ahead.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Ann

Travelled with group
Very dirty carpets. noisy outside had to keep asking for tea towels towels and soap also doona had blood stains
Stayed 4 nights in Apr 2024
Response from Biajy on Apr 9, 2024
Dear Guest,Greetings from the team at YEHS Hotel Sydney Harbour Suites.Thank you for staying with us. Your feedback has been duly noted. Your feedback is valuable to us and help us to improve our guests experiences. Best Regards,Bijay ShresthaFront Office Manager

8/10 Good

gregory

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Bijay on Apr 7, 2024
Dear Guest,Thank you for staying with us. Your feedback is valuable to us and help us improve our guests experiences. Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Denis

I waited from 6.30am to 3pm check in time - i got a room at 3 pm that actually slept 7 people and was a disabled room. The place needs some work as wallpaper hanging off, lights so bright it was like a hospital surgery. Staff friendly and cafe down stairs handy and good location. Could be so much better
Stayed 2 nights in Apr 2024
Response from Bijay on Apr 6, 2024
Dear Guest,Thank you for your feedback. We value your feedback and acknowledge. We are glad to hear your stay was memorable. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, walk distance to Darling Harbour, tram,buses and trains.
Stayed 4 nights in Mar 2024
Response from Bijay on Apr 4, 2024
Dear Guest,Thank you for staying with us.We are glad to know that our team took good care during your stay. We value your feedback and helps us to improve our guests experiences.Regards,Bijay ShresthaFront Office Manager

8/10 Good

Larry

Travelled with family
Liked: Cleanliness
Bed had sand in it
Stayed 3 nights in Mar 2024
Response from Bijay on Apr 4, 2024
Dear Guest,Thank you for staying with us.We are glad to know that our team took good care during your stay. We value your feedback and helps us to improve our guests experiences.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Georgia

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room did not feel sanitary, there was what appeared to be mould in the shower and packets of food under our couch left behind from a previous guest. It is in walking distance from quite a lot which was good for us but disappointed by the quality of the room
Stayed 2 nights in Mar 2024
Response from Bijay on Mar 29, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we have acknowledge your comments.Regards,BijayFront Office Manager

8/10 Good

pin-ling

Travelled with family
Liked: Cleanliness, amenities
Carpet in front of elevator is worn. The hotel is in the process of changing base molding but the wall base area exposed to not pleasant look.
Stayed 2 nights in Mar 2024
Response from Bijay on Mar 29, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we have acknowledge your comments.Regards,BijayFront Office Manager

10/10 Excellent

Ct

Liked: Amenities
Very good location. I’m very impressed and happy with the property.
Stayed 6 nights in Mar 2024
Response from Bijay on Mar 28, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable and help us to improve our customers services and guests experiences. Regards,Bijay ShresthaFront Office Manager

8/10 Good

ANDREW

Liked: Cleanliness
Close proximity to attractions and transportation. Also walkable to most shopping. House keeping were courteous. Property was outdated and need improvement
Stayed 6 nights in Mar 2024
Response from B ijay on Mar 28, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable and help us to improve our customers services and guests experiences. Regards,Bijay ShresthaFront Office Manager

8/10 Good

Shane

Travelled with partner
Liked: Cleanliness, amenities
room booked was unsatisfactory but management were very obliging and upgraded us to an ideal unit. Surprised to find cooking facilities. I would recommend that they upgrade the foyer outside the lifts and clean inside the lifts particularly the carpets
Stayed 5 nights in Mar 2024
Response from Bijay on Mar 26, 2024
Dear Guest,Thank you for staying with us.We really appreciate your time to write a review and your feedback is valuable to us to improve our guest's experiences in future stays.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

Sen

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The place was clean, and the bathroom was new. The kitchen area was dated with broken cabinet hinges. The sleep quality was good and so was the service when required,
Stayed 11 nights in Mar 2024
Response from Bijay on Mar 25, 2024
Dear Guest, Thank you for taking time to write feedback on your stay. Your feedback is valuable and acknowledged. Regards, Bijay S. Front Office Manager

10/10 Excellent

Lourdes, Frederick

Travelled with family
Liked: Cleanliness, property conditions & facilities
We picked this place because you can’t beat the location. It’s walking distance to every thing major. The full kitchen was a very nice addition and the staff here are friendly and accommodating. Our city view was really nice to wake up to every morning.
Stayed 5 nights in Mar 2024
Response from bijay on Mar 25, 2024
Dear Guest, Thank you for taking time to write feedback on your stay. Your feedback is valuable and acknowledged. Regards, Bijay S. Front Office Manager

6/10 Okay

Damien

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bijay on Mar 22, 2024
Dear Damien,Thank you for staying with us. We have received your feedback and its valuable to us. We have noted your comments and assure you that those are acknowledged. Regards,Bijay S.Front Office Manager

2/10 Terrible

Jane

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Great location, terrible hotel.
Stayed 1 night in Mar 2024
Response from Bijay on Mar 21, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we have acknowledged your comments which helps our team members to enhance our guests experiences in future.Regards,Bijay S.Front Office Manager

10/10 Excellent

matthew

Stayed 1 night in Mar 2024
Response from Bijay on Apr 7, 2024
Dear guest,Thank you for staying with us.We appreciate your time for your feedback and valued them. Your feedback is essential for us to improve our guests experiences.Regards,Bijay ShresthaFront Office Manager

6/10 Okay

TSANG YUN JOSEPH

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
The place is a bit run-down though the location is excellent as it is within walking distance to Darling Harbour, Westfield and Town Hall Station. The staff have been courteous and accommodating. However, the biggest let down are the beds. If you want to know what sleeping on concrete feels like feel free to give this place a try. We fed back to the staff but their reply was that all the bed mattresses were the same. You could tell they installed cheap mattresses on their beds. We found it hard to sleep and woke up with sore back almost daily. Despite our tolerance levels; we had to give this hotel a low score because it failed in its primary purpose: to give its guests a good nights sleep.
Stayed 7 nights in Mar 2024
Response from Bijay on Mar 18, 2024
Dear Frances,Thank you for staying with us.Your feedback is valuable for us and help us to improve our guests experiences. We hope to see you again.Regards,Bijay S.Front Office Manager

2/10 Terrible

Yu

Disliked: Cleanliness, amenities, property conditions & facilities
The worst hotel so far,staff has no respect and rude as hell.Room was and out dated
Response from SHS Team on Mar 19, 2024
Dear Yu, Thank you for staying with us. Please we strongly advise you to book the hotel 1 day in advance for you to check-in at 8am. Since our team member were very nice to offer you room at earliest at 11am. The team members were very kind and try to help you with your request as much as possible.Regards,SHS team

10/10 Excellent

MICHAEL, MARIETTA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, we were so happy to stay there.
Stayed 7 nights in Mar 2024
Response from Bijay on Mar 18, 2024
Dear Frances,Thank you for staying with us.Your feedback is valuable for us and help us to improve our guests experiences. We hope to see you again.Regards,Bijay S.Front Office Manager

10/10 Excellent

Veniana

Liked: Cleanliness, amenities, property conditions & facilities
Location is excellent! Walking distance to QVB, George Street and shopping district on one side as well as Darling Harbor on the other. I love Oriental Food which is within walking distance along Sussex towards China Town.
Stayed 2 nights in Mar 2024
Response from Bijay on Mar 18, 2024
Dear Frances,Thank you for staying with us.Your feedback is valuable for us and help us to improve our guests experiences. We hope to see you again.Regards,Bijay S.Front Office Manager

10/10 Excellent

Ruth

Stayed 4 nights in Mar 2024
Response from bijay on Apr 6, 2024
Dear Guest,Thank you for your feedback. We value your feedback and acknowledge. We are glad to hear your stay was memorable. Regards,Bijay ShresthaFront Office Manager

4/10 Poor

LEE

Business traveller
Disliked: Cleanliness, property conditions & facilities
I paid for a deluxe bedroom suite and was provided an old, tired room which was falling apart and needing attention. Location is fantastic and service was friendly. I was also looking forward to using the sauna but unfortunately it was not working optimally. For the same cost I would recommend elsewhere.
Stayed 2 nights in Mar 2024
Response from bIJAY on Mar 16, 2024
Dear Guest,Thank you for your feedback. We apologise for the inconvenience caused during your stay.I assure that your comment is acknowledged and received which is helpful for us to improve for your future guests.Regards,Bijay S.Front Office Manager

2/10 Terrible

Lloyd

Business traveller
Disliked: Cleanliness, property conditions & facilities
Honestly don't stay here. It is out of date and filthy. If you read some of the higher marked reviews they won't deny that, just far too generous. It's a complete rip off. My apartment was meant to be deluxe. I think they get confused with the word deluxe and large.
Stayed 1 night in Mar 2024
Response from Bijay on Mar 15, 2024
Dear Guest,Thank you for your feedback.We apologise for the inconvenience casued.We have acknowledged and your comment are valuable for us to improve our guests experiences.Regards,BijayFront Office Manager

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property was great - I understand they haven’t had it for long and are going to renovate it. The foyer is already modern, the room was dated but great value, clean and everything was there. The location was great walkable to most things in the city or you could jump on the light rail easily and the train is close too. If you plan to park there the car park is very tight to get through and if your car is big you might take a bit to manoeuvre in and out All in all.. I would definitely stay here again
Stayed 1 night in Mar 2024
Response from Bijay on Mar 15, 2024
Dear Guest,Thank you for your feedback.We have acknowledged and your comment are valuable for us to improve our guests experiences.Regards,BijayFront Office Manager

8/10 Good

Yvonne

Liked: Cleanliness, amenities
Close to Darling Harbour and public transport. Offered coffee and tea in foyer. A/C was noisy on low fan in the room. Clean rooms.
Stayed 4 nights in Mar 2024
Response from Bijay on Mar 14, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to and helps us to improve our guests experiences.Regards,Bijay S.Front Office Manager

6/10 Okay

Cuong

Travelled with family
Good location and staffs are friendly but it was out of date. Need rennovation
Stayed 2 nights in Mar 2024
Response from Bijay on Mar 14, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to and helps us to improve our guests experiences.Regards,Bijay S.Front Office Manager

6/10 Okay

chris

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
paid top dollars for penthouse but very disappointed -lifts and passages filthy- a/c on floor above v. noisy - bath unusable - could go on and on - could not recommend !
Stayed 6 nights in Mar 2024
Response from Bijay on Mar 12, 2024
Dear Guest,Thank you for staying with us.We valued our guests feedback and your comments are received. We assure you that all necessary actions will be taken accordingly. Regards,BijayFront Office Manager

8/10 Good

Celine

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Right off the highway though so it could be loud at times. Staff were super friendly, kind and accomodating.
Stayed 3 nights in Feb 2024
Response from BVijay on Mar 12, 2024
Dear Guest,Thank you for staying with us.We valued our guests feedback and your comments are received. We assure you that all necessary actions will be taken accordingly. Regards,BijayFront Office Manager

4/10 Poor

Andre

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst places I stayed at in Sydney over all the years. Lose sink in bathroom, noisy windows… etc.
Stayed 4 nights in Mar 2024
Response from Bijay on Mar 11, 2024
Dear Guest,We do apologise for the inconvenience caused during your stay. We assure that your comment has been noted and acknowledged to improve it. Regards,BijayFront Office Manager

2/10 Terrible

Alan

Disliked: Amenities, property conditions & facilities
The management charged me double. I made the mistake with the arrival date because the international dateline is confusing. If i showed up a day after my booking date they would cancel the whole week. I canceled one minute after i booked and re booked with the correct date to remedy the problem. The hotel manager refused to refund the canceled trip even when i booked and paid for the same week but just one day different. 1600 bucks they kept and were too unreasonable to do the right thing and refund me for a common mistake. Shame on them for shady business practices! They also advertised a balcony. It was an 8 inch ledge. My foot only fit sidewise on it. They put powered instant coffee in the room. 10 minutes waiting time for the elevator. And it smelled lije mildew everywhere. Pick another place.
Stayed 6 nights in Feb 2024
Response from Bijay on Mar 10, 2024
Dear Alan,Thank you for your feedback. We hope you have a lovely day ahead.Regards,Bijay

6/10 Okay

Fiona

The floor we were on is being refurbished so looks very tired.
Stayed 1 night in Mar 2024
Response from Bijay on Mar 9, 2024
Dear Fiona,Thank you for staying with us. We have noted your feedback and its valuable to us to improve.Regards,BijayFOM

8/10 Good

ROSS

Stayed 1 night in Mar 2024
Response from Bijay on Mar 29, 2024
Dear Guest,Thank you for staying with us.Your feedback is valuable to us and we have acknowledge your comments.Regards,BijayFront Office Manager

4/10 Poor

Ketan

Travelled with family
Disliked: Property conditions & facilities
This was a centrally located place in heart of Sydney! However that is pretty much the only perk. I would caution that it is very dated rooms, the temperature in the rooms fluctuate and the water as well. Also, there was constantly laundry or trash in the narrow hallways, making it difficult to move between the room and downstairs. Lastly, we had a flight cancellation and they refused to refund or extend our stay, so we ended up paying for 4 nights, and only staying 2. I would have hoped for some flexibility in such events, or even some compromise. Anyway, I wouldnt stay again.
Stayed 4 nights in Mar 2024
Response from Billie on Mar 7, 2024
Dear guest,Greetings of the day!We thank you for spending the time to give us your feedback. This is valuable to assist us always to improve and we take your feedback seriously and are taking steps to address it with our team. Please accept our sincere apologies. We understand that the flight cancellation may have inconvenienced you. This matter has been brought to the notice of our service provider and we seek a resolution in the very near future. Also, we appreciate your time and effort for providing the feedback.I do hope that this will not turn you away from staying with us again. We look forward to welcoming you back and ensuring a pleasant stay with us.Warm regards,BillieGuest Service Team

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, amenities
I have stayed at other YEHS properties and they are always friendly, good price and convenient locations. This was no exception! You can walk to the city or Darling Harbour easily. Property was clean and modern. A couple of negatives - beware parking is very tight, would be difficult to navigate in a large car (we had a small car and just managed). It was also very noisy at night, with cars revving and racing on a nearby road (this is common in the city though at any hotel). And lastly the mattress was very very firm. It was the hardest mattress I have ever slept on and was aching by morning. Despite this we would definitely stay here again for the price and convenience :)
Stayed 2 nights in Mar 2024
Response from Bijay on Mar 5, 2024
Dear Guest, Thank you for staying with us.We are pleased to know that your stay was up to standard. We have received your comments and this will help us improve our guests experiences in future.We hope to see you again. Regards,BijayFront Office Manager

10/10 Excellent

Janine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Bijay on Mar 5, 2024
Dear Guest, Thank you for staying with us.We are pleased to know that your stay was up to standard. We have received your comments and this will help us improve our guests experiences in future.We hope to see you again. Regards,BijayFront Office Manager

4/10 Poor

Samuel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Failed to disclose renovations occurring at hotel time of reservation, floor I stayed on smelt of paint, gyprock on carpet in rooms, hallway covered in plastic sheeting and there was an open manhole with exposed wiring in the roof. The second elevator that wasn’t working when we arrived. The room we stayed in smelt stale and rotten, seemed to be coming from the AC. Not worth the cost we paid.
Stayed 1 night in Mar 2024
Response from Bijay on Mar 3, 2024
Dear guest,Thank you for staying with us.We do apologise for the inconvenience caused during your stay. We value your feedback and have forwarded to all of our team members. Regards,BijayFOM

10/10 Excellent

Veniana

Liked: Cleanliness, property conditions & facilities
Perfect Location for short business trips. Efficient check-in, very clean and quiet rooms. The best feature is it's location - walking distance to Town Hall, George Street, Westfield Mall, QVB, China Town and Darling Harbor! Relatively reasonable price too. Thank you.
Stayed 2 nights in Mar 2024
Response from Bijay on Mar 3, 2024
Dear guest,Thank you for staying with us.We value your feedback and have forwarded to all of our team members. Regards,BijayFOM

8/10 Good

Terri

Liked: Cleanliness, amenities, property conditions & facilities
Clean comfortable accommodation in a central location of the cbd.
Stayed 1 night in Mar 2024
Response from Bijay on Mar 3, 2024
Dear guest,Thank you for staying with us.We value your feedback and have forwarded to all of our team members. Regards,BijayFOM

8/10 Good

John

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Bijay on Mar 1, 2024
Dear Guest,Thank you for staying with us. Your feedback is valuable to us and we hope to serve you again in future. Regards,Bijay

8/10 Good

Caitlin

Stayed 2 nights in Feb 2024
Response from Bijay on Mar 1, 2024
Dear Guest,Thank you for staying with us. Your feedback is valuable to us and we hope to serve you again in future. Regards,BijayFront Office Manager

6/10 Okay

David

5 Motorcycles for Uber eats a.d were very loud
Stayed 2 nights in Feb 2024
Response from SHS Tam on Feb 28, 2024
Dear Susannah, Thank you for staying with us. We valued your feedback and is happy to hear that you enjoyed your stay with us. We hope to see you again in future. Regards,SHS Team

10/10 Excellent

Cristena

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Bijay on Feb 28, 2024
Dear Susannah, Thank you for staying with us. We valued your feedback and is happy to hear that you enjoyed your stay with us. We hope to see you again in future. Regards,Bijay

8/10 Good

Kylie, Upper Caboolture

Travelled with partner
Liked: Cleanliness
Close to light rail, trains, Darling Harbour
Stayed 5 nights in Feb 2024
Response from Bijay on Feb 26, 2024
Dear Guest, Thank you for staying with us.We valued your feedback and we are glad to know that you enjoyed your stay with us.Regards,BijayFOM