The neighborhood and location are superb, and the building and room are in good physical condition. Front desk staff was friendly, though unlike many hotels, there is no night staff at the desk (not that we needed it).
Biggest concern was that, despite checking in at 5:55pm, when we got to the room, the door was open and the guy was still making it up. We waited on the rooftop deck (which was lovely) for a few minutes. The bathroom trash had not been emptied. Over the span of the 5 days we were there, there was no visit to the room to replace/refresh the towels, or (sadly) to replenish toilet paper or the mini shampoo bottles. The toilet has an inconsistent leak that would sometimes happen, and you'd hear the tank refill on and off for hours and hours, despite all of the tank jiggling (I opened the lid and fiddled with it a bit to no avail). I stepped on a piece of broken glass on the floor beside the bed and left it on the counter next to the sink. Clearly vacuuming is not very thorough.
It's a fine hotel, with comfortable and lovely rooms; it just needs a bit more attention to detail when it comes to servicing and making up the rooms.