Reception

Reviews of Oaks Sydney Goldsbrough Suites

Oaks Sydney Goldsbrough Suites
243 Pyrmont Street, Darling Harbour, Pyrmont, NSW

Reviews

8.0

Very good

Rating 10 - Excellent. 2469 out of 7011 reviews" "
Rating 8 - Good. 2797 out of 7011 reviews" "
Rating 6 - Okay. 1082 out of 7011 reviews" "
Rating 4 - Poor. 444 out of 7011 reviews" "
Rating 2 - Terrible. 219 out of 7011 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Salvador Cano

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Ruaridh

Liked: Cleanliness
Stayed 4 nights in Mar 2024

8/10 Good

Vince

Liked: Cleanliness, property conditions & facilities
Bed was comfortable Bathroom was clean
Stayed 1 night in Mar 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

WENDY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the best staff we have come across in the last 5 holidays
Stayed 7 nights in Mar 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

2/10 Terrible

David, Carmel Valley

Travelled with family
Disliked: Property conditions & facilities
This place was awful. The rooms looked nothing like the website. Construction 6 days a week starting at 7:30am. Had no idea there was construction. The layout reminds me of a prison. Broken Lyfts so had to work around that as well. Overall a terrible place and I Don t write bad reviews. Go to the Sofitel or another better known property.
Stayed 4 nights in Mar 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

6/10 Okay

Joanne

Travelled with partner
Liked: Amenities
Great location, really good access to Darling Harbour with eateries and easy walk into the city centre. The room itself was average - the fridge ran constantly quite noisy, there was a hose running in the laundry tub sporadically and the towel rail was not affixed to the wall properly. Had a housekeeping issue and it took 3 follow ups before it was addressed. Quite pricey for what was an average experience.
Stayed 3 nights in Mar 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Damien

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

2/10 Terrible

Anthony

Stayed 1 night in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

8/10 Good

Simon, Morayfield

Liked: Amenities
Great location without paying a premium, pool and sauna were a great addition
Stayed 3 nights in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

SHARON

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Been here before. Will be back.
Stayed 2 nights in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

4/10 Poor

Mario

Travelled with family
Disliked: Amenities
Stayed 3 nights in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

4/10 Poor

Lee

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

6/10 Okay

Wayne

Liked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Front desk helpful. No elevator from street level to front desk was a small problem since one of our travelers was handicapped and taking luggage up stairs was cumbersome to say the least. The shortcut to Darling Harbor was a plus.
Stayed 2 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

Sharon

Great room, clean, roomy vey close to Darling Harbour
Stayed 1 night in Feb 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

6/10 Okay

Daniel Rhys Rhys

Liked: Cleanliness
I mean I did book the hotel But was a mistake, really out of the way, right next to motorway, quite stark. Feels like a backpackers Just not for me Staff were nice enough when I asked for a refund and moved hotels for my last 2 nights Good for families and lower budget perhaps if you want to be no where near anything
Stayed 3 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

8/10 Good

Giuseppe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Travelled with my 3 kids on my own, everything was good and staff has been fantastic when my little one injured himself. We will definitely come back
Stayed 5 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Carlos Rodriguez

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location is great and the price is accessible!
Stayed 4 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

6/10 Okay

Elizabeth

Stayed 2 nights in Jan 2024
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to complete our Guest Satisfaction Survey. Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities
The property had everything you would need for an extended stay. Not a lot of eating places nearby. Directions given by staff had us walking way further than we needed to in the rain. Seems to be a problem with the fire alarm as it went off every night for the last 3 nights of our stay and I must say unless you were a light sleeper you wouldn’t hear it so I was glad it was a false alarm!
Stayed 7 nights in Jan 2024

10/10 Excellent

Janine, Bellevue

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was amazing walkable to the wharf. Great food within an easy distance
Stayed 4 nights in Jan 2024

8/10 Good

Nanette

Stayed 3 nights in Jan 2024

10/10 Excellent

lidija

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was a bit noisy this time due to renovations, but the location is excellent and will stay there again.
Stayed 3 nights in Jan 2024

8/10 Good

Evanny, allston

The property entrance is not tidy and the other exit is where they have dumpster bins. The staff were not as friendly as other hotels. There are pictures of rooftop access, which is incorrect. The rooftop view is the garage view next door to the hotel.
Stayed 6 nights in Dec 2023

4/10 Poor

Martina

Stayed 6 nights in Dec 2023

10/10 Excellent

deepti

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the property was just great
Stayed 5 nights in Dec 2023

10/10 Excellent

Nitin

Stayed 5 nights in Dec 2023

10/10 Excellent

minsun

Travelled with family
Liked: Cleanliness, room comfort
Location
Stayed 3 nights in Dec 2023

8/10 Good

Brian

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The hotel staff was exceptionally good. Friendly and helpful. The property is unique, keeping the historic flavor of the place. The pool was extraordinary. The suite was spacious with kitchen and laundry. However, the suite condition was only fair. Worn carpet. Chairs with tears. It had clearly seen better days.
Stayed 2 nights in Dec 2023

8/10 Good

Bianca

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

CHARLES

Liked: Cleanliness, room comfort
Comfortable and interesting
Reception and the room were good. We were able to park on the road opposite the entrance until early the next morning, which worked for us as I had to return the rental then anyway. Getting from the hotel to our conference on the other side of the Harbour was quite complicated initially but simple once we had done it. There are a couple of convenience stores in Murray Street, 5 minutes away and on the way to and from Pyrmont Bridge and the Harbour.
Stayed 3 nights in Nov 2023

6/10 Okay

Prithvi

Liked: Cleanliness
Stayed 5 nights in Dec 2023

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to tram. Walk across the bridge to the city.
Stayed 3 nights in Dec 2023

6/10 Okay

Stephen

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
check in was disasterous with about 60 people in the lobby trying to check in ar 2.00pm. Needs more flexibility and control.
Stayed 4 nights in Dec 2023

6/10 Okay

Karen Mary

Disliked: Property conditions & facilities
Location was great. Room was dated and carpets didn’t smell great.
Stayed 3 nights in Dec 2023

10/10 Excellent

shaurya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property nice and close to the city Waking distance to china town and opera house Would be good if parking was included in option or at a cheaper price.

10/10 Excellent

Duro

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Don

Stayed 2 nights in Dec 2023

10/10 Excellent

peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent accommodation, close to everything clean quiet and unique.
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Response from Oaks Sydney Goldsbrough Suites Reception Team on Mar 22, 2024
Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location and fantastic staff - very accommodating. One bedroom apartment with balcony bigger then expected, kitchen well equipped. Pool and spa a nice bonus. Short walk to convention centre, Darling Harbour, cafes and restaurants, light rail.
Stayed 6 nights in Nov 2023

8/10 Good

C

Stayed 1 night in Dec 2023

10/10 Excellent

nada

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything good
Stayed 1 night in Dec 2023

10/10 Excellent

Amanda

Stayed 3 nights in Nov 2023

4/10 Poor

Kirrily

Travelled with family
Liked: Cleanliness, property conditions & facilities
Should have cheaper parking Booked for 3 adults and find a roll out bed is not good enough when u paying over $300 and then another $50 for parking
Stayed 1 night in Dec 2023

6/10 Okay

Mary

Stayed 4 nights in Nov 2023

10/10 Excellent

REITA

Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good service
Stayed 2 nights in Nov 2023