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Leura Gardens Resort – Avis

2.5 out of 5
Leura Gardens Resort
20-28 Fitzroy St, Leura, NSW

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 82 avis sur 154." "
Note de 8 – Bien, d’après 45 avis sur 154." "
Note de 6 – Acceptable, d’après 18 avis sur 154." "
Note de 4 – Médiocre, d’après 5 avis sur 154." "
Note de 2 – Terrible, d’après 4 avis sur 154." "

8,8/10

Propreté

9,0/10

Service et personnel

8,2/10

Commodités

8,4/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 – Bien

Thomas

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bon hôtel de qualité mais bruyant
Cet établissement est bien situé pour découvrir les Blues Mountains et dispose de services satisfaisants (Laverie gratuite, petit déjeuner inclus) mais s'avère bruyant (Mauvaise insonorisation entre chambres communicantes)
Séjour de 2 nuits en octobre 2023
Cara a répondu le 29 oct. 2023
Dear Thomas,We very much appreciate your comments regarding your stay at Leura Gardens Resort. We are glad that you enjoyed the location and amenities. However we are sorry to hear that your room was unsatisfactory.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Regards, Leura Gardens Resort team

8/10 – Bien

Darryl, Kialla

Points forts : Propreté
Good
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Gennah

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024

8/10 – Bien

Evert

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy after hours (5pm) check-in and early check-out. I assume prices were hiked up due to the UTMB event in Katoomba, but still the room we got for $667/night was definitely not worth that kind of money.
Séjour de 1 nuit en mai 2024
Robert a répondu le 26 mai 2024
Thank you for your time leaving your feedback.We will take your concerns onboard to better appeal the majority of our customers.The Leura Gardens Resort team

8/10 – Bien

Alan

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A bit overpriced for what feels a bit like an upmarket motel rather than a hotel. Rooms, service, breakfast all excellent - would have been excellent all round at about $100/night less than what we paid.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Michael

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Friendly helpful staff. Lovely big rooms. Modernised. Great shower. Easy access for cliff top walks! Good continental breakfast too!
Séjour de 1 nuit en mai 2024
Robert a répondu le 26 mai 2024
Thank you, Michael!I will share this feedback of yours with the team members.The Leura Gardens Resort team

8/10 – Bien

Kathleen

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Stunning gardens and great property, nice common areas. Good breakfasts. Free laundry faciities.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Jie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff are so friendly, room are so clean with the balcony, lovely garden, a lot parking space, and the continental breakfast are amazing !
Séjour de 1 nuit en mai 2024
Robert a répondu le 7 mai 2024
Thank you, Jie!Your time and review are important to us. This will enable us to maintain and even elevate our standards.The Leura Gardens Resort team

8/10 – Bien

Jodie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Melinda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean. Everything you need in the room. Modern. Great hot shower. Lovely grounds. The included in the price continental breakfast was all we needed for a great start to the day.
Séjour de 1 nuit en mai 2024
Robert a répondu le 7 mai 2024
Thank you, Melinda!Your feedback helps us to better understand the needs of all our guests.The Leura Gardens Resort team

6/10 – Acceptable

Martin Quang

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
so so
Séjour de 2 nuits en avril 2024
Robert a répondu le 7 mai 2024
Dear Martin,Thank you for your feedback and would love to hear further details.The Leura Gardens Resort team

8/10 – Bien

Anyhony

Voyage de couple
Points forts : Propreté, service et personnel
Basic breakfast. We were expecting more at breakfast. No staff to be found at breakfast facility.
Séjour de 1 nuit en avril 2024
Robert a répondu le 29 avr. 2024
Thank you for your feedback, Anyhony.We have continental breakfast included in the room rate and a la carte breakfast on the day. We strive to better our service and we value your time letting us know.The Leura Gardens Resort

10/10 – Excellent

Cheryl Ann

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Helpful staff team. Good simole continental Motel- stylr breakfast, with yogurt.
Séjour de 1 nuit en avril 2024
Robert a répondu le 29 avr. 2024
Good day, Cheryl!Thank you for your time and appreciate your feedback.The Leura Gardens Resort

4/10 – Médiocre

Zongbai

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Three bottles in the bathroom, only shampoo is available. Body wash and hair conditioner bottles were all empty.
Séjour de 1 nuit en avril 2024
Robert a répondu le 29 avr. 2024
Dear Zongbai,I am very sorry about your experience and please note that this may be an isolated case and we apologise for the oversight.The Leura Gardens Resort

8/10 – Bien

Jennifer

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was there with my 4 year old granddaughters and their parents and they loved the cubby and the games room. The grounds are spacious and well cared for. They had a double room with their parents which was very convenient. The breakfast was plentiful and served in a lovely room
Séjour de 2 nuits en avril 2024
Robert a répondu le 7 mai 2024
Dear Jennifer,We are happy to hear that you enjoyed your stay with us and we look forward to seeing you again.The Leura Gardens Resort team

8/10 – Bien

Tara

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved that the family room actually had two separate rooms. The rooms are lovely and dark with the blockout curtains and no noticeable road noise. The surrounding gardens and cubby house were a lovely addition to the venue. Ample continental breakfast options however during the school holidays it does get busy so the limited tables fill up around 8am.
Séjour de 2 nuits en avril 2024
Robert a répondu le 7 mai 2024
Dear Tara,We appreciate your feedback, and we agree about the challenges we face when everyone decides to come at once for breakfast which we unfortunately have any control over, but we will think of a better way to address this matter.The Leura Gardens Resort team

6/10 – Acceptable

Alyse

Voyage de couple
Points forts : Service et personnel
THe office is NOT open after hours and since our magnetized key stopped working that was an issue.
Séjour de 1 nuit en avril 2024
Robert a répondu le 7 mai 2024
Dear Alyse,We are very sorry to hear about your key and we always inform all our guests about pour opening hours. I do hope that you keys were rectified immediately during yoiur stay.Thank you for your feedback.The Leura Gardens Resort team

10/10 – Excellent

Amit, Highlands Ranch

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location and facility.
Séjour de 2 nuits en avril 2024
Robert a répondu le 7 mai 2024
Dear Amit,We are delighted to hear you enjoyed your stay with us.The Leura Gardens Resort team

8/10 – Bien

Erez

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Even though you offer "Free Breakfast" They still charge for hot breakfast? Screen door to Balcony get "Stuck" I Paid extra for Balcony, But after I went in, having coffee on Balcony 3pm Gardener come and blow leaves around, Dusty and Smelly
Séjour de 1 nuit en avril 2024
Robert a répondu le 7 mai 2024
Dear Erez,Thank you for your time. All rooms booked include continental breakfast which is advertised on our website, and a la carte for any hot breakfast is an additional option for any of our in-house guests.We pride ourselves with our manicured gardens and we are sorry to hear that you were disturb by our gardener. We will be more cautious when our guests are enjoying themselves in the balcony and will immediately cease any maintenance needed when possible.The Leura Gardens Resort team

6/10 – Acceptable

Kerrin

Voyage de couple, Voyage en groupe
Points forts : Service et personnel
Our room was run down. The continental breakfast and staff in dining room lovely. Very good selection.
Séjour de 2 nuits en avril 2024
Robert a répondu le 7 mai 2024
Dear Kerrin,We are sorry to hear that you find your not to your satisfaction.Please feel free to get in touch with us directly for your future booking so we can further assist you.The Leura Gardens Resort team

10/10 – Excellent

Marcus, South Turramurra

Séjour de 2 nuits en avril 2024

10/10 – Excellent

Steffie

Séjour de 2 nuits en mars 2024

10/10 – Excellent

Adrian

Séjour de 2 nuits en mars 2024

10/10 – Excellent

Claire

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great accommodation for the price.
Séjour de 2 nuits en mars 2024
Robert a répondu le 7 avr. 2024
Thank you for your feedback, Claire!Looking forward to welcoming you back at the Leura Gardens Resort

10/10 – Excellent

chantelle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Rachael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Comfortable rooms and an excellent continental breakfast.
Séjour de 1 nuit en mars 2024
Robert a répondu le 7 mai 2024
Thank you, Rachel!We strive to better our services to all our guests.The Leura Gardens Resort team

10/10 – Excellent

Nikolaus

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved this place. Efficient and helpful staff. Genuinely made you feel welcome which might sound an odd thing to say but all too often its not that way in our experience. The bed was very comfortable (great sleep) and the unit was fresh, clean and neat. Leura Gardens Resort is now our go to place when we visit the area. We have already started to recommend it to friends.
Séjour de 1 nuit en mars 2024
Robert a répondu le 25 mars 2024
Dear Nikolaus,Thank you for your time and leaving a wonderful review. We are delighted to hear that you enjoyed your stay with us.Looking forward to welcoming you back in the not-so-distant future.The Leura Gardens Resort

8/10 – Bien

Priscila

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The biggest problem was the mattress too soft. They could advise somewhere about this. Me and my partner have back problems and it was a long and painfully night. The reception closes at 5pm and we couldn't ask for change room.
Séjour de 1 nuit en mars 2024
Rob a répondu le 22 mars 2024
Thank you, Priscilla!We are sorry to hear that you had to endure the pain during your stay. We appreciate your feedback to help us better our service.The Leura Gardens Resort

10/10 – Excellent

Samantha, Willoughby

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very spacious and clean room. Bed was really comfy. Very quiet - hotel was fully booked and didn't hear any if the other guests.will certainly be back.
Séjour de 1 nuit en mars 2024
Rob a répondu le 22 mars 2024
Thank you, Samantha!We look forward to seeing you.The Leura Gardens Resort

8/10 – Bien

Clive

Points forts : Propreté
Séjour de 1 nuit en mars 2024

10/10 – Excellent

fai pond

Séjour de 1 nuit en mars 2024

8/10 – Bien

Kevan

Séjour de 3 nuits en février 2024

6/10 – Acceptable

Michelle

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en février 2024

10/10 – Excellent

Lauren

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent!
Séjour de 1 nuit en février 2024
Rob a répondu le 22 mars 2024
Thank you for your time, Lauren!We hope to welcome you back again in the not-so-distant future.The Leura Gardens Resort

8/10 – Bien

Jose

Voyage en famille
Séjour de 1 nuit en février 2024
Cara a répondu le 14 févr. 2024
Dear Jose,Thank you for your review. We are pleased to know that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

4/10 – Médiocre

Lee

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en février 2024
Cara a répondu le 14 févr. 2024
Dear Lee,Thank you for your review. Regards,Leura Gardens Resort team

6/10 – Acceptable

Voyageur vérifié

Voyage en groupe
Points forts : Service et personnel
Safe not working, quite dated, toilet not flushing well
Séjour de 1 nuit en février 2024
Cara a répondu le 14 févr. 2024
Hello,Thank you for taking the time to leave us a review. We have reviewed your feedback with our housekeeping and maintenance teams, thank you giving us the opportunity to review our performance and improve. Regards, Leura Gardens Resort team

10/10 – Excellent

Kylie, Baulkham Hills

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely place for a weekend away. Close to the trails. Quiet. Breakfast and restaurant looks out over the gardens. Dinner menu was a little disappointing. Staff were very helpful and accommodating. Pool was lovely in the hot weather.
Séjour de 2 nuits en février 2024
Cara a répondu le 14 févr. 2024
Dear Kylie,We very much appreciate your comments regarding your stay at Leura Gardens Resort.We are glad that you enjoyed our beautiful location but disappointed to hear that the restaurant offerings could have been better. We will review your feedback with our food and beverage team.Once again, we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. Regards, Leura Gardens Resort team

8/10 – Bien

David

Points forts : Propreté, service et personnel
Séjour de 2 nuits en janvier 2024
Cara a répondu le 14 févr. 2024
Dear David,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Excellent

Simone

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great place, beautiful garden and pool area and it’s also pet friendly. Would have been perfect if the tv had access to Netflix or any sort of entertainment, which is available only if you have an android. Other than that, very happy
Séjour de 2 nuits en janvier 2024
Cara a répondu le 29 janv. 2024
Dear Simone, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.The tv should certainly have allowed access to streaming services, we will have our maintenance team look into this and appreciate you bringing our attention to the issue.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team

8/10 – Bien

Dalfin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Cara a répondu le 29 janv. 2024
Dear Delfin,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Excellent

Dianne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Cara a répondu le 29 janv. 2024
Dear Dianne,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Excellent

Marian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en janvier 2024
Cara a répondu le 29 janv. 2024
Dear Marian,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Excellent

Keshav

Séjour de 1 nuit en janvier 2024
Cara a répondu le 29 janv. 2024
Dear Keshav,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

6/10 – Acceptable

Christophe

Points forts : Service et personnel
Séjour de 4 nuits en décembre 2023
Cara a répondu le 29 janv. 2024
Dear Christophe,Thank you for your review. Regards,Leura Gardens Resort team

8/10 – Bien

Genevieve

Points forts : Propreté
Pretty location.
Séjour de 1 nuit en janvier 2024
Cara a répondu le 29 janv. 2024
Dear Genevieve,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

10/10 – Excellent

Renee

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2024
Cara a répondu le 29 janv. 2024
Dear Renee,Thank you for your review. We look forward to seeing you again soon at Leura Gardens Resort.Regards,Leura Gardens Resort team

6/10 – Acceptable

Chee

Points forts : Propreté
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en janvier 2024
Cara a répondu le 29 janv. 2024
Dear Chee,Thank you for your review. Regards,Leura Gardens Resort team

10/10 – Excellent

manojkumar

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice and clean room. Complimentary breakfast was very good. Staff too was helpful.
Séjour de 2 nuits en janvier 2024
Cara a répondu le 29 janv. 2024
Dear Manojkumar, We very much appreciate your comments regarding your stay at Leura Gardens Resort. We are glad that you found your stay with us comfortable. Regards, Leura Gardens Resort team

10/10 – Excellent

Isabelle

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful place to stay and at the reception, Cara was very helpful and friendly. Will definitely book again in the future.
Séjour de 1 nuit en janvier 2024
Cara a répondu le 29 janv. 2024
Dear Isabelle, We very much appreciate your comments regarding your stay at Leura Gardens Resort. It is always a pleasure to receive positive feedback and we will share it with the team.If you come to stay with us again, perhaps consider our Pool View Rooms, these room are very recently renovated.Looking forward to welcoming you back soon.Regards,Leura Gardens Resort team