Exterior

Reviews of Haven Glebe

4.5 out of 5
Haven Glebe
196 Glebe Point Road, Glebe, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 373 out of 782 reviews" "
Rating 8 - Good. 311 out of 782 reviews" "
Rating 6 - Okay. 65 out of 782 reviews" "
Rating 4 - Poor. 25 out of 782 reviews" "
Rating 2 - Terrible. 8 out of 782 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Within walking distance to Sydney's CBD and Darling Harbour
Stayed 2 nights in Mar 2024

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Assistant Hotel Manager on Mar 27, 2024
Dear Marguerite,Thank you for choosing Haven Glebe for your recent stay, and for sharing your positive feedback with us. We're delighted to hear that you had a wonderful experience during your time with us.Our team works hard to create a welcoming and comfortable environment for all our guests, and it's rewarding to know that we met your expectations. Your kind words about our hotel are greatly appreciated and will serve as motivation for us to continue delivering exceptional service.Should your travels bring you back to our area, we would be honored to host you again and provide another memorable stay. Please don't hesitate to reach out to us directly if there's anything we can do to enhance your future visits.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveient, comfortable and very pleasant
Stayed 1 night in Mar 2024
Response from Assistant Hotel Manager on Mar 27, 2024
Dear Linda,Thank you for choosing Haven Glebe for your recent stay and for sharing your positive experience with us. We're delighted to hear that you found our hotel convenient, comfortable, and pleasant during your time here.Creating a welcoming and enjoyable environment for our guests is our top priority, and it's rewarding to know that we succeeded in making your stay memorable. Your kind words are greatly appreciated and serve as encouragement for our team to continue delivering exceptional service.If your travels bring you back to our area, we would be honored to host you again and provide another fantastic stay. Please feel free to reach out to us directly if there's anything we can do to enhance your future visits.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional staff and clean comfortable room. Handy location within walking distance of nice restaurants
Stayed 2 nights in Mar 2024
Response from Assistant Hotel Manager on Mar 20, 2024
Dear David,Thank you for choosing Haven Glebe for your recent stay and for sharing your wonderful feedback with us. We are thrilled to hear that you found our staff friendly and professional, and that you enjoyed the cleanliness and comfort of your room. Our team takes pride in providing exceptional service to ensure our guests have a pleasant and comfortable stay.We are also delighted that you appreciated our hotel's convenient location, allowing easy access to nearby restaurants and attractions. Your positive comments motivate us to continue delivering high-quality experiences to all our guests.We look forward to welcoming you back to Haven Glebe on your next visit to the area. If there is anything else we can assist you with, please do not hesitate to contact us.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Kavisara, Raymond terrace

Stayed 1 night in Feb 2024
Response from Assistant Hotel Manager on Mar 20, 2024
Dear Kavisara,Thank you so much for choosing Haven Glebe for your recent stay. We are truly heartened to hear that your experience with us was enjoyable. Our team works diligently to ensure that every guest feels welcomed and valued, and it's incredibly rewarding to know we've succeeded in making your stay memorable.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations. We hope you had a wonderful time exploring the vibrant neighborhood of Glebe and that Haven Glebe served as a comfortable and convenient base for your adventures.We look forward to the pleasure of hosting you again. Should you have any requests or need assistance planning your next stay, please don't hesitate to reach out.Warm regards,Junsuk LeeHaven Glebe

8/10 Good

William, Glebe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very well located for our purposes. On site parking was a valuable asset, but quite tight. Only concern was a smell through the AC system, which was disappointing.
Stayed 2 nights in Feb 2024
Response from Assistant Hotel Manager on Feb 25, 2024
Dear William,Thank you for choosing to stay at Haven Glebe and sharing your feedback. We're delighted to hear that our location and on-site parking added value to your experience.We sincerely apologize for the inconvenience caused by the smell through the AC system. Your observation is crucial, and we will promptly investigate and address the issue to ensure it doesn't reoccur.Additionally, we appreciate your understanding as we plan refurbishments, including improvements to the carpet and bathroom areas. Your insights guide our efforts to enhance the overall guest experience.We value your feedback and hope to have the pleasure of welcoming you back. If you have any further comments or suggestions, please don't hesitate to share.Best regards,Junsuk LeeHaven Glebe

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So Haven qas great an older style property that had a courtyard in the middle..Rooms all updated ans a balcony. Unfortunately they had issues with the WiFi but they rang to let us know in case.we wanted to cancel. They gave us free parking fornthis. Thebbreakfast inclued was a nice treat. Would stay again. Nice quiet part of Glebe with restaurants close by ans convenience shops ans pub.
Stayed 1 night in Feb 2024
Response from Assistant Hotel Manager on Feb 25, 2024
Dear Deborah,Thank you for taking the time to share your feedback about your recent stay at Haven Glebe. We are thrilled to hear that you had an enjoyable experience.We appreciate your understanding regarding the temporary WiFi issue, and we're pleased that our proactive communication and the complimentary parking provided made a positive impact on your stay. It's our commitment to keep our guests informed and ensure any challenges are addressed promptly.We're delighted you enjoyed the updated rooms, balcony, and the pleasant courtyard of our older-style property. It's heartening to know that our complimentary breakfast was a nice treat for you.Your kind words about the quiet neighborhood, nearby restaurants, convenience shops, and the pub are truly appreciated. We are grateful for your recommendation, and we look forward to the opportunity of welcoming you back on your next visit to Glebe.Thank you for choosing Haven Glebe.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Karen

Liked: Staff & service, amenities, property conditions & facilities
Glebe Road's so convenient for getting into Sydney. Sticklers might be bugged by worn out plumbing and dings, and a fluttering floor lamp...I was not, but I mention it here only to prompt the owners' mindfulness. Great for my one-night stay.
Stayed 1 night in Feb 2024
Response from Assistant Hotel Manager on Feb 25, 2024
Dear Karen,Thank you for taking the time to share your experience with us. We appreciate your positive remarks about the convenience of Glebe Road for accessing Sydney.We apologize for any inconvenience caused by the issues you encountered. Your feedback is invaluable in maintaining and improving our standards. We want to assure you that your concerns have been relayed to our maintenance team. If the problems had been reported during your stay, we would have addressed them promptly, ensuring a more pleasant experience for you.We are grateful for your understanding and hope to have the opportunity to host you again, providing you with a flawless stay.Best regards,Junsuk LeeHaven Glebe

10/10 Excellent

Jhurry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Jan 2024
Response from Assistant Hotel Manager on Jan 24, 2024
Dear Jhurry,Thank you for your wonderful feedback! We greatly appreciate your kind words about our staff's friendliness. It's our commitment to provide a warm and welcoming environment for our guests, and we're delighted to hear that we succeeded during your stay.Your satisfaction is our priority, and we're thrilled that our team's efforts have left a positive impression. If you have any specific highlights from your stay or suggestions for improvement, we'd love to hear more.We're grateful for your support and the opportunity to host you at Haven Glebe. Should your travels bring you back to the area, we look forward to welcoming you again for another enjoyable experience.Best regards,Junsuk LeeHaven Glebe

10/10 Excellent

Phil

Stayed 2 nights in Jan 2024
Response from Assistant Hotel Manager on Jan 10, 2024
Dear Phil,Thank you for choosing Haven Glebe and for sharing your positive experience. We are thrilled to hear that you enjoyed your stay with us.It's fantastic to know that our location and amenities met your expectations. Our team strives to provide a comfortable and memorable experience for all our guests.We appreciate your feedback, and it will serve as encouragement to our dedicated staff. We look forward to the pleasure of hosting you again on your next visit to Glebe.Warm regards,Junsuk LeeHaven Glebe

8/10 Good

Eric, Berkeley Vale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Assistant Hotel Manager on Jan 7, 2024
Dear Eric,Thank you for choosing Haven Glebe for your recent stay and for taking the time to share your feedback. We're pleased to hear that you enjoyed your experience with us.It's great to know that you found our rooms and beds excellent, and that our location provided convenience with easy access to local transport, bars, and restaurants. We're also glad that you appreciated our well-stocked mini bar and enjoyed what you termed the "best breakfast ever."Your comments are valuable to us as we continually strive to enhance our guests' experiences. We look forward to the opportunity to welcome you back and provide you with another delightful stay.Best regards,Junsuk LeeHaven Glebe

10/10 Excellent

Stephen, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location highly recommended. Beautiful room. Comfortable bed and pillows. Good toiletries for guest use.
Response from Assistant Hotel Manager on Dec 29, 2023
Dear Stephen,Thank you for taking the time to share your positive experience following your stay at Haven Glebe. We're delighted to hear that you enjoyed our great location, beautiful room, comfortable bed, and quality toiletries.Your kind words are truly appreciated as we strive to provide exceptional accommodations for our guests. We are thrilled that you found our location convenient and that our amenities contributed to a comfortable and enjoyable stay.At Haven Glebe, guest satisfaction is our top priority, and we're pleased to have met your expectations. Your recommendation is a great compliment to our team's efforts.We look forward to welcoming you back on your next visit, and please feel free to reach out if there is anything specific you would like to experience during your future stays.Best regards,Junsuk LeeHaven Glebe

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Assistant Hotel Manager on Dec 26, 2023
Dear Scott,Thank you for choosing Haven Glebe for your stay, and for sharing your positive experience with us. We are thrilled to hear that you enjoyed your time at our hotel.Our team is committed to providing exceptional service, and we are delighted that our efforts contributed to making your stay memorable. Your appreciation for our location, amenities, and staff friendliness is truly gratifying.It was a pleasure hosting you, and we hope to have the opportunity to welcome you back on your next visit to Glebe. If there are any specific aspects of your stay that stood out or any suggestions you'd like to share, we would love to hear more.Safe travels, and we look forward to serving you again.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel, will stay again.
Stayed 1 night in Dec 2023
Response from Assistant Hotel Manager on Dec 20, 2023
Dear Cameron,Thank you for choosing Haven Glebe and sharing your positive experience! We're thrilled to hear that you had a great stay and appreciate your kind words. Our team works hard to provide excellent service, and we look forward to welcoming you back for another enjoyable stay. If there's anything specific you loved or any suggestions you have for improvement, feel free to share. We value your feedback and strive to make each visit even better.Warm regards,Junsuk LeeHaven Glebe

8/10 Good

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 1 night in Dec 2023
Response from Assistant Hotel Manager on Dec 19, 2023
Dear Greg,Thank you for choosing Haven Glebe and taking the time to share your experience. We're delighted to hear that you enjoyed our convenient location and friendly staff. Your feedback regarding the breakfast service is invaluable, and we appreciate your understanding during the unexpected challenges with a large tour group.We apologize for any inconvenience caused by the breakfast delays and assure you that we are actively addressing this matter to enhance our service. Your comments about the bathroom and the placement of the glass shelf are duly noted, and we'll explore ways to make improvements.We value your patronage and look forward to the opportunity of welcoming you back for an even more enjoyable stay.Best regards,Junsuk LeeHaven Glebe

4/10 Poor

Olivia

Stayed 5 nights in Dec 2023
Response from Assistant Hotel Manager on Dec 19, 2023
Dear Olivia,Thank you for sharing your feedback following your recent stay at Haven Glebe. We appreciate your insights and regret any aspects that did not meet your expectations. Please be assured that your concerns are taken seriously, and we are committed to addressing them to enhance our guest experience. We value your input and hope to have the opportunity to welcome you back, delivering an improved stay that exceeds your expectations. If there are specific details you'd like to share for our improvement, feel free to contact us directly.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Dao

Stayed 1 night in Dec 2023
Response from Assistant Hotel Manager on Dec 13, 2023
Dear Dao,Thank you for choosing Haven Glebe and taking the time to share your positive experience. We are delighted to hear that your stay met your expectations, and we appreciate your kind words. Providing exceptional service and a comfortable environment is our priority. If there's anything more you'd like to share or if you have any suggestions for improvement, please feel free to reach out. We hope to welcome you back for another fantastic stay in the future.Warm regards,Junsuk LeeHaven Glebe

8/10 Good

PAUL

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great boutique hotel in great neighbourhood
Great boutique hotel in a safe and friendly neighbourhood. Rooms are lovely, excellent bedding, great shower. Absolutely useless fridge. Excellent microwave. Great TV. It's a bit more than 400M to the light rail station, down a really steep hill.
Stayed 4 nights in Dec 2023
Response from Assistant Hotel Manager on Dec 9, 2023
Dear Paul,Thank you for taking the time to share your feedback about your recent stay at Haven Glebe. We're thrilled to hear that you enjoyed our boutique hotel, from the comfortable rooms to the excellent bedding and shower. We appreciate your observation regarding the fridge, and we'll certainly look into how we can enhance its functionality. It's great to know that our microwave and TV met your expectations. We value your insights, and your safety and satisfaction are our priorities. We hope to welcome you back for another positive experience.Best regards,Junsuk LeeHaven Glebe

10/10 Excellent

Dilshan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Assistant Hotel Manager on Feb 25, 2024
Dear Dilshan,Thank you for choosing Haven Glebe for your stay, and for taking the time to share your positive experience. We are thrilled to hear that your time with us met your expectations.Our team works hard to create a comfortable and welcoming environment for our guests, and it's rewarding to know that we succeeded in making your stay enjoyable. If there's anything specific that stood out to you or any additional feedback you'd like to provide, please feel free to share.We look forward to the pleasure of hosting you again in the future. If your travels bring you back to Glebe, we'll be delighted to welcome you back for another exceptional stay.Best regards,Junsuk LeeHaven Glebe

10/10 Excellent

John

Stayed 2 nights in Dec 2023
Response from Assistant Hotel Manager on Dec 9, 2023
Dear John,Thank you for sharing your experience at Haven Glebe! We are delighted to learn that your stay met your expectations. Providing exceptional service is our top priority, and it's gratifying to hear that our efforts have resonated with you. If there is anything more we can do to enhance your future visits, please let us know. We look forward to welcoming you back for another outstanding stay.Best regards,Junsuk LeeHaven Glebe

4/10 Poor

Ronit

Business traveller
Disliked: Cleanliness, amenities
Why I did not receive the cup upgrade, also the room smelled terrible and sheet had a creepy stain.
Stayed 1 night in Dec 2023
Response from Assistant Hotel Manager on Dec 9, 2023
Dear Ronit,Thank you for taking the time to share your feedback regarding your recent stay at Haven Glebe. We sincerely apologize for any inconvenience you experienced.We are genuinely sorry to hear about the issues you encountered, including the room odor and the condition of the sheets. This does not reflect our usual standards, and we will investigate the matter promptly to address and rectify it. Additionally, we regret any confusion regarding the upgrade, We couldn't upgrade your room because the room type you've booked was already one of our best room type.Your comfort is our top priority, and we appreciate your bringing these matters to our attention. If there's anything else you'd like to share or discuss, please feel free to contact us directly.We value your patronage and hope to have the opportunity to restore your confidence in us during a future stay.Kind regards,Junsuk LeeHaven Glebe

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Friendly staff.
Stayed 1 night in Dec 2023
Response from Assistant Hotel Manager on Dec 9, 2023
Dear Garry,Thank you for taking the time to share your positive experience at Haven Glebe. We're delighted to hear that you found our beds comfortable and our staff friendly. Providing a cozy and welcoming environment is at the heart of our commitment to guest satisfaction.Your feedback motivates us to maintain the high standards that we strive for in terms of comfort and service. If there are any specific aspects you particularly enjoyed or if there are areas where we can further enhance your experience, please do let us know.It was our pleasure to host you, and we look forward to welcoming you back for another enjoyable stay.Best regards,Junsuk LeeHaven Glebe

10/10 Excellent

Scott

Stayed 1 night in Dec 2023
Response from Assistant Hotel Manager on Dec 7, 2023
Dear Scott,Thank you for your perfect score and wonderful feedback! We're delighted to hear that you had an exceptional experience at Haven Glebe. Our team strives to create memorable stays, and we're thrilled to know we hit the mark for you. If there's anything specific you loved about your stay or if you have any suggestions for improvement, we'd love to hear them. We look forward to welcoming you back for another outstanding stay.Best regards,Junsuk LeeHaven Glebe

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location many great places to eat and beautiful walks around harbour and through the streets It would be good if there were more hooks in the bathroom and more space to put toiletries. Would stay there again.
Stayed 1 night in Nov 2023
Response from Assistant Hotel Manager on Dec 7, 2023
Dear Suzanne,Thank you for choosing Haven Glebe and sharing your positive experience. We're thrilled you enjoyed the fantastic location and the nearby attractions.We appreciate your suggestion regarding bathroom amenities and storage space. It's valuable feedback that will be considered as we continue to enhance our facilities.Excitingly, we're planning renovations, including improvements to the bathrooms and rooms, starting next year. Your insights contribute to our commitment to providing an even better experience for our guests.We hope to have the pleasure of welcoming you back to Haven Glebe soon. If you have any more recommendations or requests, please feel free to share them.Best regards,Junsuk LeeHaven Glebe

10/10 Excellent

Ross

Stayed 1 night in Nov 2023
Response from Assistant Hotel Manager on Dec 26, 2023
Dear Ross,Thank you for choosing to stay at Haven Glebe, and for taking the time to share your positive feedback. We are delighted to hear that you had a five-star experience during your visit.Our team strives to provide exceptional service, and it's rewarding to know that our efforts resonated with you. We appreciate your kind words regarding your stay and our amenities.It was a pleasure having you as our guest, and we look forward to the opportunity of welcoming you back in the future. If there is anything specific you loved about your stay or any suggestions for improvement, feel free to share. Your insights are invaluable as we continuously work to enhance our guests' experiences.Warm regards,Junsuk LeeHaven Glebe

6/10 Okay

Karen

Dirty bathroom and mouldy on ceiling in bathroom
Stayed 2 nights in Nov 2023
Response from Assistant Hotel Manager on Nov 29, 2023
Dear Karen,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience you encountered during your recent stay at Haven Glebe. We understand that your concerns were not limited to one instance, as we also noted your in-house feedback on Expedia.Please accept our sincere apologies for any shortcomings in the cleanliness of your bathroom. Your comments are crucial to our ongoing improvements, and we have promptly addressed these issues with our housekeeping team to prevent any recurrence.We value your input and would like to assure you that your comfort and satisfaction are our top priorities. If your travels bring you back to Glebe, we would welcome the opportunity to provide you with a much-improved experience.Thank you for your understanding.Kind regards,Junsuk LeeHaven Glebe

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Great area.
Stayed 1 night in Nov 2023
Response from Assistant Hotel Manager on Nov 29, 2023
Dear Martin,Thank you for taking the time to share your positive experience at Haven Glebe. We're delighted to hear that our staff's friendliness and the great area added to the enjoyment of your stay.Providing a welcoming atmosphere is our top priority, and we're thrilled to know that it made a positive impression on you. We're fortunate to be located in a vibrant area, and we're glad you found it appealing.Your feedback encourages us to continue delivering excellent service and ensuring our guests have a memorable stay. If you have any specific suggestions or preferences for your next visit, please feel free to share them with us.It would be a pleasure to host you again at Haven Glebe. Thank you for choosing us for your stay in Sydney.Warm regards,Junsuk LeeHaven Glebe

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Assistant Hotel Manager on Nov 20, 2023
Dear Lain,Thank you for choosing Haven Glebe for your stay. We appreciate your feedback and are delighted to hear you had a positive experience. Our team works hard to provide a comfortable and enjoyable stay for our guests. If you have any specific suggestions or if there's anything we can improve upon, please let us know. We hope to welcome you back in the future for another memorable stay.Warm regards,Junsuk LeeHaven Glebe

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Everything correct
Response from Assistant Hotel Manager on Nov 15, 2023
Dear Denise,Thank you for choosing to stay at Haven Glebe and for sharing your experience. We appreciate your feedback and are delighted to hear that you had an overall positive stay. Your insights are valuable to us as we continually strive to enhance our guests' experiences. If there are specific aspects you feel we could improve, please feel free to share them with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo cation, room, comfort, reception service, friendliness, good breakfast
Stayed 1 night in Nov 2023
Response from Assistant Hotel Manager on Nov 8, 2023
Dear Gillian,Thank you for choosing Haven Glebe and for taking the time to share your wonderful feedback with us. We are delighted to hear that you had a fantastic experience during your stay and that our location, rooms, comfort, reception service, and breakfast all contributed to your satisfaction.At Haven Glebe, we are committed to providing a welcoming and comfortable environment for our guests, and it's truly rewarding to know that we met your expectations. Your positive comments are greatly appreciated, and we look forward to the opportunity of welcoming you back in the future.If you ever have further comments or requests, please don't hesitate to reach out. Your feedback is invaluable to us.Warm regards,Junsuk LeeHaven Glebe

6/10 Okay

Helene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Cute hotel but Poor soundproofing!!! We listened to a party outside and our neighbors having sex. Not a great nights sleep. Good location as it’s walkable to restaurants and shops. Nice staff.
Stayed 1 night in Nov 2023
Response from Assistant Hotel Manager on Nov 3, 2023
Thank you for your recent stay at Haven Glebe, and for taking the time to share your thoughts with us. We appreciate your kind words about our hotel and friendly staff, as well as our convenient location, which allows easy access to local restaurants and shops.However, we sincerely apologize for the disturbance you experienced due to the soundproofing. Your feedback is important to us, and we are actively working on solutions to improve this aspect. We want to ensure all our guests have a peaceful and restful stay.We truly value your comments, and they will be instrumental in helping us enhance the guest experience. If you decide to stay with us again, we will do our utmost to make sure your next visit is much more comfortable.Thank you for choosing Haven Glebe, and we look forward to the opportunity to provide you with a better stay in the future.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Assistant Hotel Manager on Nov 1, 2023
Dear Jill,Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you had a positive experience at Haven Glebe.Our team is committed to providing exceptional service, and it's wonderful to know that you felt comfortable during your stay. If you have any specific feedback or suggestions for improvement, please don't hesitate to share them with us.We're already looking forward to your next visit, and we'll ensure it's another enjoyable and memorable stay.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Srinath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and convenient
Stayed 2 nights in Oct 2023
Response from Assistant Hotel Manager on Oct 29, 2023
Dear Srinath,Thank you for taking the time to share your thoughts about your recent stay with us. We're delighted to hear that you found our location convenient. Our team works diligently to provide a great experience for our guests, and we're glad to see that reflected in your review.If you have any suggestions or specific feedback to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Haven Glebe on your next visit to the area.Best regards,Junsuk leeHaven Glebe

10/10 Excellent

ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to place for Sydney stays
Stayed 1 night in Oct 2023
Response from Assistant Hotel Manager on Oct 29, 2023
Dear Ian,Thank you for making Haven Glebe your preferred choice for your Sydney stays. We truly appreciate your loyalty and support. It's a pleasure to know that we have consistently met your expectations, and we're committed to maintaining the high standards you've come to expect from us.Your feedback motivates us to keep providing excellent service, and we eagerly anticipate your next visit. If there are any special preferences or requests you'd like to make for your future stays, please feel free to reach out to us anytime.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 2 nights in Oct 2023
Response from Assistant Hotel Manager on Oct 28, 2023
Dear John and Sandra,We appreciate your recent stay at Haven Glebe and your kind feedback. It's wonderful to hear that you had an enjoyable experience with us. We take pride in offering a comfortable and convenient stay, and it's always rewarding to know that our efforts have made your visit special.Should your future travels bring you back to Glebe, we would be delighted to welcome you once again. Thank you for choosing our hotel, and we look forward to serving you in the future.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

egon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Assistant Hotel Manager on Oct 28, 2023
Dear Egon,Thank you for choosing Haven Glebe for your recent stay. We're thrilled to hear that you had a wonderful experience with us. Providing a comfortable and enjoyable environment for our guests is our top priority, and it's always a pleasure to receive such positive feedback.Your support means the world to us, and we look forward to the opportunity of hosting you again in the future. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Junsuk LeeHaven Glebe

6/10 Okay

Mark

Business traveller
Liked: Cleanliness
Average at best
Decent value and there are not too many options in this area but the rooms are very small and pokey. Nice toiletries in the bathroom was a plus. Bottled water should be included free of charge with a hotel room, odd that this is reserved for VIP status. Room was clean. A little noisy.
Stayed 1 night in Oct 2023
Response from Assistant Hotel Manager on Oct 26, 2023
Dear Mark,Thank you for taking the time to share your feedback following your stay at Haven Glebe. We appreciate your constructive comments as they help us in our ongoing efforts to improve the guest experience.We're pleased to hear you found our rooms clean and enjoyed the bathroom amenities. We do our best to offer a comfortable environment for our guests.We understand your concern about room size and the noise level. Being a heritage building, our room sizes can vary, but we are looking into ways to optimize the available space. In regards to the noise, we're constantly exploring solutions to ensure a quieter atmosphere.Regarding the bottled water, we appreciate your suggestion, and we'll consider how we can make this more accessible to all guests.Thank you for your valuable insights, and we hope to have another opportunity to provide you with an even more enjoyable stay in the future.Warm regards,LeeHaven Glebe

8/10 Good

Colin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are very friendly, nice comfortable beds, very close to public transports and shops. However, bathroom needs more attention, especially storage space, shower door and cleaning. There’s no space to put anything around bathroom basins and no towel rack. Also water is leaking from shower door and floor which makes bathroom floor wet. Also needs more detailed cleaning in the bath room. Little mold on tiles on the wall and floor.
Stayed 4 nights in Oct 2023
Response from Assistant Hotel Manager on Oct 26, 2023
Dear Colin and Hiromi,We sincerely appreciate your detailed feedback following your stay at Haven Glebe. It's heartwarming to hear that you found our staff friendly and our beds comfortable. Your input is invaluable to us as it helps us improve the overall guest experience.We acknowledge your concerns about the bathroom, particularly the storage space, shower door, and cleanliness. Please accept our apologies for any inconveniences you encountered. We are currently undergoing a bathroom renovation project to address these issues, and we appreciate your understanding during this transitional phase.We genuinely thank you for bringing these matters to our attention, and we are committed to enhancing the quality of your future stays with us. We hope to welcome you back and provide you with an even more pleasant experience.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Cris

Stayed 3 nights in Oct 2023
Response from Assistant Hotel Manager on Nov 11, 2023
Dear Cris,Thank you for taking the time to share your positive feedback about your stay at Haven Glebe. We're thrilled to know that you had an enjoyable experience with us. Our team is dedicated to providing exceptional service, and it's rewarding to hear that we met your expectations. If your travels bring you back to Sydney, we would be honored to host you again and make your stay even more memorable.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, lots of cute places around it and very easy access to downtown with the transit system
Stayed 4 nights in Oct 2023
Response from Assistant Hotel Manager on Oct 23, 2023
Dear Sabrina,Thank you for your kind words about Haven Glebe. We're delighted to hear that you found our hotel beautiful and enjoyed the charm of the surrounding area.Convenience to downtown and the transit system is something we take pride in, and we're pleased that it enhanced your stay. Glebe's unique character and the nearby attractions indeed make it a special place to explore.Your feedback is greatly appreciated, and we look forward to welcoming you back for another delightful experience. If you have any specific preferences or requests for your next visit, please feel free to share them with us.Warm regards,Junsuk LeeHaven Glebe

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Assistant Hotel Manager on Oct 23, 2023
Dear Guest,We appreciate you sharing your feedback following your recent stay at Haven Glebe. We're sorry to hear that your experience didn't fully meet your expectations. Your input is important to us, and we're constantly striving to enhance our services and facilities.If you have any specific suggestions or preferences you'd like to share, we'd be more than happy to hear them. It is our aim to ensure that every guest has a comfortable and enjoyable stay with us, and we hope to have the opportunity to welcome you back in the future.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

pieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Assistant Hotel Manager on Oct 18, 2023
Dear Pieta,Thank you for choosing Haven Glebe for your stay, and for taking the time to share your feedback. We're delighted to hear that you had a positive experience with us.It's our aim to ensure that every guest feels comfortable and well taken care of, and we're pleased to know that you enjoyed your time at our hotel.Your insights and feedback are valuable, and we look forward to the opportunity to welcome you back for another great stay. If you have any specific preferences or requests for your next visit, please feel free to share them with us.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Assistant Hotel Manager on Oct 18, 2023
Dear James,Thank you for taking the time to share your feedback following your stay at Haven Glebe. We greatly appreciate your positive comments and are delighted to hear that you had an enjoyable experience with us.It's our ongoing commitment to provide our guests with a memorable stay, and we're thrilled that you found our services and accommodations to your liking.Your feedback is invaluable, and we look forward to the pleasure of welcoming you back for another exceptional stay. If you have any specific preferences or requests for your next visit, please feel free to share them with us.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Camille, na

Travelled with partner
Liked: Cleanliness
Staff always pleasant, helpful and professional
Stayed 1 night in Oct 2023
Response from Assistant Hotel Manager on Oct 11, 2023
Dear Camille,Thank you for taking the time to share your experience at Haven Glebe. We're delighted to hear that our staff's professionalism and welcoming demeanor left a positive impression on you.Our team takes great pride in providing pleasant and helpful service, and it's wonderful to know that our efforts have contributed to your stay. Your comfort and satisfaction are our top priorities, and we look forward to welcoming you back for another exceptional experience.If you have any specific preferences or requests for your next visit, please feel free to share them with us. Your feedback is greatly appreciated and encourages us to continue delivering outstanding service.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is quiet. I rate this as very important. All other features are without fault. Helpful, polite staff. Great bed. Very close to bus stop. Car parking - paid and secure, or easily available on the street. I love this place!
Stayed 3 nights in Oct 2023
Response from Assistant Hotel Manager on Oct 11, 2023
Dear Frances,Thank you for sharing your experience at Haven Glebe, and for your kind words. We're delighted to hear that our quiet location resonated with you and that you found all other aspects without fault.Our team takes great pride in providing helpful and polite service, and we're pleased you enjoyed the comfort of our beds. Being close to the bus stop and offering secure parking options are among the many conveniences we aim to provide to our guests.It's wonderful to know that you love our place. We look forward to welcoming you back for another exceptional stay. If you have any special preferences for your next visit, please feel free to share them with us.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2023
Response from Assistant Hotel Manager on Oct 9, 2023
Dear Brett,Thank you for choosing Haven Glebe for your recent stay, and for taking the time to share your fantastic 5 out of 5 review rating. We are delighted to learn that you had such a wonderful experience with us.Providing our guests with exceptional service and comfort is our top priority, and it's incredibly rewarding to see that we succeeded in making your stay memorable. Your feedback serves as a great source of motivation for our team.We can't wait to welcome you back for another outstanding stay, and we look forward to exceeding your expectations once again.Warm regards,Junsuk LeeHaven Glebe

4/10 Poor

Liah

Travelled with family and small children
Disliked: Cleanliness
The lift, upper halls and room including bathroom were dingy and uninviting. We entered the family room to find small insects flying around, when we raised with reception, we were told that it was due to 'Sydney weather'. The weather was perfectly normal at the time. We were given bug spray to use in the room (the receptionist did not offer to inspect it) and went to sleep hoping we wouldn't wake up covered in bites! We paid $288 to stay 1 night in this cramped family room and if it weren't for the fact that we arrived late in the evening we would not have stayed there. Definitely do not recommend and would never return. Note the outdoor garden/seating area looked pretty and inviting. We did not have a room or bathroom that looked like the pictures showing on this page.
Response from Assistant Hotel Manager on Oct 6, 2023
Dear Liah,We deeply regret the unsettling experience you had during your recent stay at Haven Glebe, and we extend our heartfelt apologies for the inconveniences you encountered.Your concerns regarding the condition of the lift, upper halls, your room, and the bathroom are of utmost concern. We are actively working on refurbishment projects to revitalize our facilities and ensure a more inviting atmosphere for our guests. Your feedback underscores the urgency of these enhancements.Regarding the insects in your family room, we are truly sorry for the distress this caused. We conduct monthly pest control measures, and it is disheartening that you faced such an issue. Rest assured, we are investigating this thoroughly and taking immediate corrective actions.We understand your concerns about the photos of our rooms, and we want to assure you that the images displayed on our website accurately represent our accommodations. We take pride in providing our guests with genuine and transparent information about our property. As a gesture of our commitment to your satisfaction, we would like to offer you a sincere apology along with a 50.00 stay voucher for your future visit. Your experience does not align with our service standards, and we deeply apologize for any discomfort you endured.We genuinely value your feedback and are dedicated to improving your experience with us. We sincerely hope you may consider giving us another opportunity to provide you with a more enjoyable stay in the future.Warm regards,Jay LeeHaven Glebe

8/10 Good

ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little spot in Glebe
Stayed 1 night in Oct 2023
Response from Assistant Hotel Manager on Oct 4, 2023
Dear Ian,Thank you for choosing Haven Glebe and for sharing your positive feedback. We're thrilled to hear that you had a great stay at our little spot in Glebe.Our team takes pride in providing a welcoming and comfortable experience for our guests. The vibrant neighborhood of Glebe offers a unique charm, and we're delighted you appreciated it.Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay. If you have any specific preferences or requests for your next visit, please feel free to share them with us.Once again, thank you for your kind words, and we can't wait to host you again in the future.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice little hotel, the family room we had was clean and large enough for the four of us. Overall we found the the property in general also clean, neat and tidy. The staff in general were also great, although we had a small hiccup during our holiday they were more than willing to accommodate our request for a later check out and even assisted with holding our luggage much longer until we could continue on our travels. We found the local area in general very pleasant to walk around and close to bus and light rail routes. The added breakfast credit was also a nice surprise!
Stayed 3 nights in Sep 2023
Response from Assistant Hotel Manager on Sep 29, 2023
Dear George,Thank you for choosing Haven Glebe and for sharing such a positive and detailed review of your stay. We are thrilled to hear that you found our family room spacious, clean, and accommodating for your family of four. Maintaining cleanliness and providing excellent service are our top priorities, and we're delighted that you recognized our efforts.It's wonderful to hear that our staff could assist with your requests, making your stay more comfortable. We take pride in going the extra mile for our guests.The fact that you enjoyed the local area, its accessibility to transport, and the added breakfast credit brings us great satisfaction.We look forward to welcoming you back in the future for another exceptional stay.Warm regards,Junsuk LeeHaven Glebe

10/10 Excellent

Jinglan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room, good size. Buses available to Circular Quay. Place seem newish. Will stay again.
Response from Assistant Hotel Manager on Sep 27, 2023
Dear Jinglan,Thank you for choosing to stay at Haven Glebe and for taking the time to share your positive feedback. We're delighted to hear that you enjoyed your clean and spacious room, as well as our convenient location with access to buses to Circular Quay.Your kind words are greatly appreciated, and we look forward to welcoming you back for another stay. Our team is dedicated to ensuring that your next experience is just as pleasant as the one you described.Once again, thank you for your support, and we can't wait to have you back as our guest.Warm regards,Junsuk LeeHaven Glebe