Breakfast area

Reviews of Flexistay Ambers Gatwick Aparthotel

3 out of 5
Flexistay Ambers Gatwick Aparthotel
7 Vicarage Lane, Horley, England

Reviews

7.6

Good

Rating 10 - Excellent. 126 out of 436 reviews" "
Rating 8 - Good. 175 out of 436 reviews" "
Rating 6 - Okay. 73 out of 436 reviews" "
Rating 4 - Poor. 34 out of 436 reviews" "
Rating 2 - Terrible. 28 out of 436 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms
Dirty rooms
Stayed 1 night in Mar 2020
Response from Kit on Apr 21, 2020
Hi Tony, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Kit

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms
The rooms are dirty and nobody cares when reported, the company refuse to give refunds, stains in carpets and rooms dusty cannot have a comfortable night sleep, I’ve stayed in about 7 different rooms in this hotel and only 1 being in a acceptable condition being clean it’s a disgrace
Stayed 1 night in Apr 2020
Response from Kit on Apr 21, 2020
Hi Tony, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Kit

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty place
Room was filthy and dusty, carpet and curtains had stains in, if you moved the duvet it was like lots of dust comes off it, I couldn’t sleep room felt so dirty, and to top it off I couldn’t flush the toilet and bathroom smelt of waste, I’ve stayed in about 6 different rooms and only 1 being clean and ok, DISGUSTING place getting worse now I’ve noticed, whole place needs gutting and decorated made me feel uneasy. I took photos to show how bad it is.
Stayed 2 nights in Apr 2020
Response from Ammy on Apr 14, 2020
We are sorry to hear about your experience. Being a visitor, we expect everything to be perfect. Do not worry, we have shared the feedback to our relevant team to rectify the issue immediately. We hope to serve you better in the future. Regards, Marie.

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2020
Response from Achmad on Apr 14, 2020
Hi, Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure better experience in the future. Regards, Achmad

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but great port in a storm
For the money, this was a great place to look after yourself. Full kitchen to use and some food included too.
Stayed 3 nights in Mar 2020
Response from Ammy on Apr 3, 2020
Hi, Richard! Thank you very much for being with us. Looking forward to your continued love and support.Regards, Michael

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money. I would definitely recommend.
Stayed 3 nights in Mar 2020
Response from Ammy on Mar 29, 2020
Loved to hear this. It will be great if you could spread the word amongst your circle. Have a pleasant day ahead :) Regards, Ryan

6/10 Okay

Nadine, Milton Keynes

Travelled with partner
Liked: Staff & service, amenities
More of a hostel than hotel. Staff were friendly and showed us the facilities before taking us to the room. Fridges were full and had everything you could want for breakfast. The room was small but clean though the there was only half a piture when we turned on the tv. Disappointed to see that the bathroom was across the hall rather than en suite and had quite a few cobwebs and spiders in it. There was an outside area which had cigarette butts all over the floor. Not sure we would stay again.
Stayed 1 night in Mar 2020
Response from Ammy on Mar 15, 2020
Hi, Nadine! We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, Oliver

10/10 Excellent

Keren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff lovely frien
Stayed 1 night in Mar 2020
Response from Ricky on Mar 6, 2020
Many thanks for your brilliant review!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, clean will definitely be booking again when I fly from Gatwick in future
Stayed 1 night in Mar 2020
Response from Flexistay on Mar 4, 2020
Hi, Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic, but with great touches. Clean, great communication. Exactly what it is as advertised. Very happy and would definitely use again.,
Stayed 1 night in Mar 2020
Response from Ammy on Mar 4, 2020
Hi, We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience further. Regards, Ammy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Ammy on Mar 2, 2020
Hi, Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Ammy

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from Ammy on Feb 26, 2020
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, breakfast included.
Good for Airport, £11 taxi. Easy walk to town. Pubs and restaurants nearby. Room comfortable and reasonably spacious. Some notable noise from other guests especially macerating toilets. All day breakfast a great deal, plentiful and all very fresh. Front door a bit temperamental!
Stayed 1 night in Feb 2020
Response from Ammy on Feb 26, 2020
Hi, Alan! Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued like you always motivate us to improve our services further. Regards, Ammy.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs
Chose this place due to the proximity to Gatwick airport, I’d never stay again though! What a complete dive! From not receiving an email with the codes for self check in to the rude staff member who answered the door buzzer to the appalling condition of the room I’m glad I’ve left! The room itself was the worst thing. The carpet is stained beyond belief, the bathroom stinks of mould, the furniture is in need of repair and if you want any kind of good sleep think again as you can hear a mouse breathe the walls are so thin! Arrived mega early due to my flight time and couldn’t believe how much of an apparent inconvenience this caused. No staff til about 10 when a guy appeared who didn’t speak much English and dumped my suitcase in the ‘office’ (a cupboard). After finding absolutely nothing to do in Horley returning to the hotel I’m met with ‘yeah we’ll check in ain’t til 2’ - I mention I don’t have my codes or anything yet and I’m told they aren’t sent out til 5? What’s the point in check in being at 2 then?? The kitchen area is passable as is the communal lounge area but trying to sleep was impossible due to the arrival of guests who hadn’t (like me!) been sent any instructions on self check in. No answer at Oyo’s office - nothing! Spend the extra £30/£40 and get yourself a proper decent hotel!
Stayed 1 night in Feb 2020
Response from Ammy on Feb 20, 2020
Hey, We understand the disappointment with our services. Certainly not the kind of experience we would want our guests to have. We will cascade the feedback to our concerned team for future improvements. Looking forward to a long and meaningful association with us in the future. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed to get to the airport early in the morning. It was very convenient. Only a 10-minute bus ride, and the bus was frequent. The room and bathroom were clean. Getting into the property was a bit of a hassle but they emailed me how to get in and there was a person on intercom readily available for me to talk to. The breakfast was wonderful! They had a range of food and a kitchen to cook everything for yourself. Everything was labelled, so I had no problem finding the cutlery. You had to wash up yourself, but what do you expect? I had a wonderful stay and a wonderful breakfast. Would stay here again if I travel from Gatwick airport.
Stayed 1 night in Feb 2020
Response from Ricky on Feb 22, 2020
Many thanks for your review!

10/10 Excellent

Liwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ammy on Feb 13, 2020
Hey, Liwen! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ammy.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED! I got bitten....lots!
Beware! I got bitten during the night by BED BUGS! 19 bites and extremely itchy! I wasn’t willing to stay the other 3 nights. In the end, I had to find alternative, which meant extra expenses. I called hotel.com and they managed to get me a refund for 2 nights from the hotel. I think ought to have been refunded for all nights considering the night mare I went through!
Stayed 4 nights in Jan 2020
Response from Cheshta on Feb 12, 2020
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will definitely work on your feedback, in order to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Cheshta

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ammy on Jan 7, 2020
Hi, Emma! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy.

6/10 Okay

florence

Stayed 6 nights in Dec 2019

6/10 Okay

Margo, Canada

Business traveller
Liked: Cleanliness, staff & service
This hotel is a walking distance ( approx. 35 minutes via a nice park and residential area) from Gatwick airport. It has a communal kitchen and a dinning area. It offers all-day breakfast (eggs, milk, juice, serial, bread). Very friendly and helpful staff on-site! However the hotel is very very basic (which was fine for 1 night between my flights).
Stayed 1 night in Dec 2019
Response from Ammy on Dec 27, 2019
We appreciate your feedback, Margo! Hope to welcome you soon :) Regards, Ammy.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 2 nights in Dec 2019
Response from Cheshta on Dec 22, 2019
Thanks for rating us positively, We hope to welcome you again soon. Have a nice day :) Regards, Cheshta

8/10 Good

Deirdre

Liked: Cleanliness
The carpet was very dirty. When flushing the toilet very noisy.
Stayed 1 night in Dec 2019
Response from Cheshta on Dec 22, 2019
Hi, Deirdre! Thank you so much for writing the review and rating us positively. We do apologize for the issue faced and we will strive to ensure better services further. Regards, Cheshta

8/10 Good

Charles, Ottawa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Practical, good value, convenient for outside meals & airport.
Stayed 1 night in Dec 2019
Response from Ammy on Dec 18, 2019
Hi, Charles! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy.

8/10 Good

Nadem

Travelled with family
Liked: Cleanliness, staff & service
Clean Kitchen and food is good But washroom is very small
Stayed 1 night in Dec 2019
Response from Ammy on Dec 16, 2019
Thanks for sharing this, Nadem! We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

8/10 Good

MUHAMMAD S

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Ammy on Dec 1, 2019
We appreciate your feedback, Muhammad! Hope to welcome you soon :) Regards, Ammy.

8/10 Good

Emi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for your money
Easy check-in. Conveniently close to Gatwick Airport. Very clean.
Stayed 1 night in Nov 2019
Response from Edward on Nov 29, 2019
Hi, Emi! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Edward

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently situated for airport. Could have benefited from a bedside lamp but apart from that all good.
Stayed 1 night in Nov 2019
Response from Ammy on Nov 16, 2019
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

6/10 Okay

Jacqueline

Disliked: Room comfort
Bed very uncomfortable. Didn’t see any staff at all. Adequate for an early flight from Gatwick.
Stayed 1 night in Nov 2019
Response from Ammy on Nov 16, 2019
Sorry for the discommode, Jacqueline! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

6/10 Okay

Emmanuel

Liked: Cleanliness, property conditions & facilities, room comfort
My stay
Fair. Self-Service arrangements. Had a hard time figuring how to use the cooker to make my own brakefast and no staff around to ask.
Stayed 1 night in Nov 2019
Response from Ammy on Nov 13, 2019
Sorry for the discommode, Emmanuel! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

8/10 Good

Ken, Tampa, Florida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. 24 Hour Food and 24 hour access to Kitchen area.
Stayed 1 night in Nov 2019
Response from Ammy on Nov 13, 2019
Great to hear this, Ken! Thanks for being part of our family and we will always strive to keep up with your expectations. Regards, Ammy.

2/10 Terrible

Alan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ammy on Nov 12, 2019
Hi, Alan! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Ammy.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
No staff at arrival, though reservation literature proclaimed reception would be open till 10 PM. Room smell - disinfectant to the point of being obnoxious, had to debate between small or being cold with window open.
Stayed 1 night in Nov 2019
Response from Cheshta on Nov 11, 2019
Hi, We are sorry to see that you are dissatisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones ahead 🙂 Regards, Cheshta

10/10 Excellent

TravelBlogger, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and only a 3-4minute train ride to Gatwick Airport. Lots of free food but people always seem to be messier people when stuff is free. If you are going to be a guest here don’t be a dick and clean up after yourself. Respect the awesome gesture of free food / laundry and if you are going to do laundry do 1 or 2 loads not 8 again don’t be a dick. The couple that are working the place are great and seem to always be busy working on something.
Stayed 1 night in Oct 2019
Response from Joey on Oct 31, 2019
Hi, We are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, Joey

6/10 Okay

PJ

Liked: Cleanliness, staff & service, amenities
The property’s location is perfect. The units are good, though I didn’t like having to use the loo out in the hallway. The rooms could use some paint & decorating TLC but are comfortable. I do recommend the batteries in the remotes get checked.
Stayed 3 nights in Oct 2019
Response from Ammy on Oct 29, 2019
Thanks for sharing this. We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Ammy on Oct 26, 2019
Hey Olena, We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Ammy.

8/10 Good

Maurice, Coquitlam BC Canada

Travelled with family
Liked: Cleanliness, property conditions & facilities
Was adequate clean and lots of choice of breakfast foods
Stayed 1 night in Oct 2019
Response from Ammy on Oct 23, 2019
Hi, Maurice! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Barbara on Oct 11, 2019
We appreciate your feedback, Hope to welcome you soon :) Regards, Barbara

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is clean and comfortable bed but a self service breakfast which is sufficient.
Stayed 1 night in Sep 2019
Response from Cheshta on Sep 18, 2019
Hi, Thanks for sharing your valuable feedback with us. Your kind words encourages us to achieve a new standard of overall experience. Regards, Cheshta

10/10 Excellent

Sandra, Canoe BC Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we were greeted by Katie. She was very friendly and upbeat. She was very pleasant. Katie informed us that our room was not quite ready. We asked her what room we were in. She told us one on the 2nd floor. We asked if it would be possible to get one on the ground floor. She told us not a problem. When we came back from breakfast, our room was ready. I found that all the staff were very friendly. The room was small but when all do is sleep in it that was okay. Breakfast was a cook for yourself kind but it was very tasty. I would highly recommend the Flexistay Ambers Gatwick Aparthotel.
Stayed 1 night in Sep 2019
Response from Ammy on Sep 13, 2019
Hi for us, experience is prime. It feels great to see you had a nice one. We’ll feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ammy.

8/10 Good

Ricard, Barcelona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place close to Gatwick Airport. Clean rooms, kitchen has breakfast available all day.
Stayed 1 night in Sep 2019
Response from Ammy on Sep 11, 2019
Thanks for your kind and lovely words.The biggest joy lies in seeing ours satisfied, we will try our best to meet your expectations in future stays as well. Regards, Ammy.

8/10 Good

Connor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a great price
Group of 4 staying before flight to the USA, lovely spacious room, for an affordable price. great stay!
Stayed 1 night in Aug 2019
Response from Cheshta on Sep 6, 2019
Hi, Connor! Delighted to see you liked our services. Keep this love coming :) Regards, Cheshta

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Ammy on Sep 4, 2019
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you soon again with a pleasant experience. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Self check-in is utterly awesome. It makes checking-in fast and easy.
Stayed 3 nights in Aug 2019
Response from Ammy on Aug 26, 2019
Thank you for rating us with such awesome words, We’ll strive to keep up with your expectations always. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The location is great. walkable to everything you need in Horley. The kitchen is well stocked and equipped and is a real bonus to have including a washer/dryer. The beds themselves were clean and comfortable, but the overall condition of the property is poor. Peeling paint, water staining on the walls, dirty carpets, windows and doors that don't function properly, weatherstripping peeling off, mold in the showers, debris and garbage littering the parking area. If some money was invested in repairing/cleaning/maintaining this place, it could be a real gem.
Stayed 2 nights in Aug 2019
Response from Ammy on Aug 18, 2019
Thank you so much for the wonderful rating, Be assured, we’ve marked a note of this concern to ensure comfortable and relaxing stay ahead :) Regards, Ammy.

8/10 Good

J A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for before flying out..Great host..
One night before flight...TOP host..welcoming and helpful..very clean comfortable and a great breakfast provided whenever you wanted to cook..
Stayed 1 night in Aug 2019
Response from Ricky on Aug 16, 2019
Many thanks for your great review, we hope you had a good stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It was a quaint little room close to the airport. Decent sized with a single bed. A bit run down in the bathroom, quite old and needed a bit of a clean, there was rust in quite a few areas. As well the toilet was quite loud after flushing but otherwise was all good.
Stayed 1 night in Jul 2019
Response from Kumar on Jul 26, 2019
Hi, Thank you for your feedback, we will definitely have this reported to the operations team and fix it as soon as possible

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Kumar on Jul 24, 2019
Hello Guest, Thanks for your positive feedback

8/10 Good

REGINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Ammy on Jul 19, 2019
Hey Regina, Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy

8/10 Good

Verified traveller

Travelled with family and small children
We had a very nice stay. This is a very basic stay. The breakfast is simple. We were able to do an automated check in which was helpful. It was a very noisy. The walls are very thin, so you hear everything from your neighbors. I am a light sleeper, so it wasn’t the best for me. The price is right though! Super close to the airport.
Stayed 2 nights in Jul 2019
Response from Ammy on Jul 16, 2019
Appreciate your positive rating!. We do take pride in catering to our guest's needs the best way we can. Keep this love coming :) Regards, Ammy