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Reviews of Twin Pines Motel

3.5 out of 5
Twin Pines Motel
36 Brisbane Road, Mooloolaba, Mooloolaba, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 141 out of 524 reviews" "
Rating 8 - Good. 236 out of 524 reviews" "
Rating 6 - Okay. 80 out of 524 reviews" "
Rating 4 - Poor. 38 out of 524 reviews" "
Rating 2 - Terrible. 29 out of 524 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

AP, Rockhampton

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically got catfished by photos on the wotif site. Doesn't matter as I believe the building is being demolished this week or next.
Stayed 4 nights in Sep 2020

2/10 Terrible

Unhappy, Brisbane

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There was absolutly nothing we liked, this is a filthy dog box that has not been maintained for ages it looked like the bed linen had not even been changed. You should be ashamed for promoting this place. Never again.
Stayed 2 nights in Sep 2020

2/10 Terrible

Teagen, Tambo

Disliked: Amenities, property conditions & facilities
Just horrible place! Fair enough it is being demolished soon but if they place is going to just be run into the ground, then at least lower the cost of a room. I wouldn’t want to pay anymore than $50 for a nights stay there.
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute dump which should be demolished asap!
The accommodation was the most appalling accommodation we have ever had the misfortune to stay in. The doors on the cabinets and cupboards were hanging off the hinges, there were no glasses and only one small cup in the room, no tissues and broken tiles falling off the walls. Underneath the kitchen sink blankets and pillows (without pillow cases )were shoved where dishwashing detergent and a sponge or Chun would normally be found. Even the skirting boards had fallen off the walls. There was one bedside table which was metal and the top lifted off along with uneven legs which made it useless. There were no bedside lamps and only one of the 2 wall lights had a globe that worked. Apart from the light in the bathroom the only light in the unit was the one wall light. The outside and entrance were shabby and unkempt. Weeds were everywhere and the so called garden neglected making the overall impression disgraceful. The swimming pool was empty. The TV screen was very small. There was no compendium so we had no idea of any instructions or availability of services. We have owned and run accredited 5 star accommodation. This property has a zero minus rating from us and we hope others heed our advice to steer well and truly clear of Twin Pines Motel Mooloolaba
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Was somewhere fine to just have a place to sleep and change while we spent the days at the beach and activities.
Stayed 1 night in Sep 2020

6/10 Okay

Mark, Gold Coast

Liked: Cleanliness
Disliked: Property conditions & facilities
A great location, clean but simple room. The advertised pool looks like it has been out of action for many moons (empty and chained off). Weirdly the rear windows look straight into someone’s garage/outdoor living area? Also, on site advertising stated Foxtel but sadly wasn’t connected. Functions well for a one night stay.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2020

8/10 Good

Kelly, Gold Coast

Travelled with partner
Liked: Cleanliness, staff & service
Happy with stay. Property was exactly as advertised. Furniture was dated but price was cheap so exactly what I needed. Very clean , staff were friendly ,great location.
Stayed 2 nights in Aug 2020

4/10 Poor

Sean, Canberra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I found the room has been water damaged and smelt like mould, TV remote didn’t work and the hotel was very dated and found it a lot worse than when we stay in early 2000’s with the kids
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Staff were helpful but wouldn’t recommend the motel. Cockroach ‘hotels’ liberally over the floor, family room smelt like cigarette smoke, over-priced for what you get.
Stayed 1 night in Jul 2020

8/10 Good

Cheryl, Maryborough

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I liked that it was central to Mooloolaba, it was easy to find & the staff were friendly
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

2/10 Terrible

JustinKarcher, Gold Coast

Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Phone disconnected and no reply to emails. Is motel closed? Wotif tells me they have to honor twin pines cancellation policy which means they can charge us for room even though we never stayed there because we couldnt contact motel. Wotif, pick up your game. Horrible lack of common sense. Why is property even listed on wotif? They should do some due diligence
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Victoria, Brisbane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at Twin Pines motel because it’s so close to all the restaurants and cafes and the Esplanade. The staff are friendly and helpful and the rooms are reasonably clean. Great value for money.
Stayed 1 night in Jul 2020

2/10 Terrible

Baxter, Middle Ridge Qld

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked online, so no sight till we got there. For $130 plus we expected something clean tidy professional and comfortable. Unit looked OK from front. Booking 'office' was filthy and untidy - first hint!!! Room looked adequate on entry. Single bed was broken and not straight - kept sliding off while sitting on it. In an attempt to turn the mattress to over or around to try to adjust it, I stripped the bed. The sheets were certainly not professionally washed/ironed - but were soft and very wrinkled. The under'blanket' was very thin and just lying on the mattress - the non-showing side of the underblanket was STAINED. The mattress was old and ALSO stained. I did not sleep in it. My husband's bed was pretty-much the same, but we had already paid for the room, so decided to sleep in the one double bed. There was no milk provided. The 'hostess' was untidy and unkempt and chewing food on the occasions we saw her. On asking we were given a plastic bottle with some milk in it - no top or covering to the container! No spare toilet roll provided and just enough for our overnight stay. The basin tap sprayed water everywhere - needs something fixed or fitted. NEVER AGAIN will I accept a nice photograph as a true representative of the room. VERDICT?? Disappointed and disgusted.
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jul 2020

6/10 Okay

Rebecca

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Cheap accomodation
Room was super old and not well maintained. We were told at check in they dont book rooms but "people " and just make up on the day where you stay. The bath mat was wet and dirty and the replacement one not much better. The road out the front was used as the local drag strip so was loud with cars doing burn outs half the night. The photos displayed were obviously taken years ago. Good location but poor accommodation.
Stayed 1 night in Jun 2020

8/10 Good

Lina, Mooloolaba, Queensland

Travelled with family and small children
Liked: Cleanliness
Easy access, the property was with the carpet dirty
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We arrived to check in to be told we didn’t have a room cause they lost the keys lucky the motel next door had a room
Stayed 1 night in Jun 2020

6/10 Okay

Jillian, Qld

Disliked: Staff & service
Young people around who appear to know but no STAFF assistance when asked...no reception manned...phone calls un answered...rooms near office cop noise all night from behind of 'staff' only' area. No checkin...made a reservation and was told pick a room by someone walking by
Stayed 3 nights in Jun 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here.
This motel was the dirtiest motel we've ever stayed in. There was a glass in the fridge with lipstick on it, there is no daily cleansing or service. The fridge and floors were dirty. When we used bathmat the it ended up brown from the dirt on the bathroom floor. The 1st time I've never taken shampoo and conditioner. None in the room. No tissues either. There seems to be a group of long term guests thst do the laundry and maintenance around the place. Half way house style. Yes I spoke with these people. The phone in the office is filthy, if you need to contact someone, you have to pick it up and it had sticky tape etc over it. The back if tv remote control was broken and sticky taped. All very unhygenic, especially in a time if a Pandemic. We would never stay here again. Although the price is cheap, there is absolutely no excuse for such a dirty place. I was also speaking to another guest who was staying the weekend. Her daughter said she couldn't wait to leave to get away from the dirty room. They had booked a 2 bedroom place only to be told it had been given away. 0/10 for us. Thank God I went out and bought antiseptic wipes.
Stayed 2 nights in Jun 2020

8/10 Good

Charmaine, Gympie

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't see anyone except a cleaner who was lovely and very helpful
Stayed 1 night in Jun 2020

8/10 Good

KAYLENE

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,modern,great bed,great price,no highway noise
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities
Room was clean. Staff were friendly. The was very basic but could only turn hot water on in shower difficult to shower. The location was great
Stayed 1 night in Feb 2020

8/10 Good

Ian, Brisbane

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Twin Pines Motel is in an excellent location to the Mooloolaba beach, cafes and other attractions.
Stayed 2 nights in Mar 2020

2/10 Terrible

melanie

Travelled with group
Disliked: Property conditions & facilities, room comfort
Give this place a miss
Never again at this place. The door to the bathroom looked like it had been punched in. No toilet paper, i had to get my own from next door. Same with the towel. No glasses to drink water from. The ONLY good thing was the aircon. Fortunately check in was easy & the lady at reception was friendly. My suggestion? Find somewhere else. This motel is so run down, I am surprised it passes any inspections, if there are any.
Stayed 1 night in Mar 2020

6/10 Okay

Aidan

Liked: Staff & service
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It was so dirty and old dated or broken no water in fridge or milk for coffee No spare blankets
Stayed 1 night in Mar 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenience. It was near to my transport. On a busy road but not too noisy.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Reception closed at 5pm and I wasn’t able to get there in time so arranged to have the key left in the room. Staff were ok with this. Room was clean and functional but the curtains were either lacking or see through. Good location within walking distance of the beach and shops.
Stayed 2 nights in Feb 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one on site to see client for pre booked room despite being adr the office before 5pm. No one answers the phone despite several call attempted. Ended up having to go to another motel. Still got charged full room free despite no cancellation policy on website. Motel still doesn't answer phone calls. Must only take online bookings.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants in kitchen Dust, side table was peeling its laminate Friendly staff
Stayed 1 night in Feb 2020

4/10 Poor

Sandy, Helidon

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived about 3:45pm, office closed. Written note on office door directing us to our room, aircon not working, tv not working. No staff available to help. Office still locked after 6pm. Tried contacting by phone got answering machine.
Stayed 1 night in Feb 2020

6/10 Okay

Louise, Gold Coast

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Location was great. Place is old, not the cleanest. No soap in dispenser in shower recess. No milk provided for coffee or tea.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness
Good location. Linen snowy white . Bed comfortable .
Stayed 1 night in Feb 2020

4/10 Poor

Liza

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No one was there for check in. Called the phone number several times, but no answer. Finally had to go knock on the residence of a very messy house connected to motel and a woman came out to give us a key. Not very professional.
Stayed 1 night in Feb 2020

10/10 Excellent

Mark, canberra

Liked: Cleanliness, staff & service
Old but clean. Staff very friendly short walk to central Mooloolaba
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
We were extremely disappointed. The worst experience we've had in a motel. We have two young children and booked a family room. There was only air-conditioning in the main bedroom. When the fan light wasn't working my husband touched it and the whole power to the room shorted out. The woman at the desk said she would get an electrician to look at it while we had dinner. We came back to a floor lamp and tiny led battery powered strip light. So the power hadn't been fixed. Of course reception was closed and the lady was nowhere to be found. It was pouring rain and at 7:30pm we had to book another room elsewhere. Very dangerous. Not happy and would not recommend
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the motel in the past and although it was dated then it was clean and in much better condition. It’s very rarely staffed and they don’t answer the phone. We had great difficulty arranging a late check in as we couldn’t get hold of anyone to arrange one. We even contacted our booking agent for assistance. The motel did eventually contact us but it was a very frustrating process. The whole property needs updating, repair and a deep clean. The pool was murky and certainly not inviting so I didn’t allow my children swim in it which was disappointing. Our family room was ok but very old and tired. Lots of cockroaches running around the floor but the sheets and towels were clean and fresh. The only benefit to staying at the property is the location. I guess you could say you get what you pay for but I have to question whether is was worth it. We won’t be staying here again and I wouldn’t recommend this property to anyone else.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
was quite alright for the money, walking distance to the beach. a little outdated older style property. air-con was good, room was smoke free, just could of done with a little better kitchen appliances and cooking equipment.
Stayed 1 night in Jan 2020
Response from tpm on Jan 29, 2020
thank you so much for your review!

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were lovely and location is great
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Untidy. Obviously not cleaned properly or maintained well.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is in a good location, close to restaurants
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very much a traditional Aussie Motel. Nice accomodation and a good price for accom so close to the beach, cafes, shops and bars.
Stayed 1 night in Jan 2020