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Reviews of ULTIQA Shearwater Resort

4.5 out of 5
ULTIQA Shearwater Resort
The Esplanade, Kings Beach, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 536 out of 1322 reviews" "
Rating 8 - Good. 527 out of 1322 reviews" "
Rating 6 - Okay. 172 out of 1322 reviews" "
Rating 4 - Poor. 63 out of 1322 reviews" "
Rating 2 - Terrible. 24 out of 1322 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Trish

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Emmalene

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Shearwater Resort on Mar 29, 2024
Hi Emmalene,Thank you for choosing our resort and for the great review. We're glad you had a memorable stay with us.Regards,Reception

8/10 Good

Mitchell

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Shearwater Resort on Mar 2, 2024
Hi Mitchell thank you for choosing our resort and for the great review. We're glad you had a memorable stay with us.

10/10 Excellent

Caroline

Travelled with family
Liked: Amenities
Excellent position - patrolled beach right across the road. Multiple dining options very close. Main street of Caloundra easy stroll.
Stayed 5 nights in Dec 2023
Response from Shearwater Resort on Jan 23, 2024
Thank you for choosing our resort and for the great review. We're glad you had a memorable stay with us.

10/10 Excellent

Karen

Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from Shearwater Resort on Jan 23, 2024
We're thrilled you enjoyed your stay at our resort. We hope to welcome you back soon!

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Shearwater Resort on Jan 23, 2024
Thank you for choosing our resort and for the great review. We're glad you had a memorable stay with us.

6/10 Okay

Kristy

Liked: Cleanliness
Great location, friendly staff, basic property facilities Wouldn’t bother with the breakfast inclusion which is from a café adjoining the building and was very average
Stayed 5 nights in Nov 2023
Response from Shearwater Resort on Nov 12, 2023
Hi Kristy,Your positive feedback made our day! we appreciate your review. Your feedback helps us identify areas for improvement. Thank you for sharing.

10/10 Excellent

Johannes

Liked: Cleanliness, property conditions & facilities
great allround stay with you .
Stayed 7 nights in Oct 2023
Response from Shearwater Resort on Oct 29, 2023
Hi Johannes,Your positive feedback made our day! We're glad you had a wonderful time at our resort

8/10 Good

Dee

Travelled with partner
Liked: Cleanliness, amenities
The positives to the property is good secure parking, its in walking distance to the beach and restaurants. The small resort incudes a gym, spa, pool and sauna. Foxtel tv. Staff friendly and helpful. The negatives some wear and tear on items in room/gym needs maintenance. The room bath spa very small. The bed mattress very uncomfortable feeling the springs. And the games room needing coins to use. No phone in room to contact front desk. The resort hotel on entry always looked clean and has a fresh scent in the air.
Stayed 5 nights in Oct 2023
Response from Shearwater Resort on Oct 26, 2023
Hi Dee,Thank you for your kind words! We're thrilled you enjoyed your stay at our resort. We take your feedback seriously and will work to improve.

8/10 Good

Dusan

Liked: Cleanliness
We liked the ocean view. The doors were closing loudly. The room wasn't cleaned properly, there was too much dust behind the bed tables and TV. The bed base was old and stained.
Stayed 3 nights in Oct 2023
Response from Shearwater Resort on Oct 18, 2023
Thank you for taking the time to share your feedback. We're truly sorry to hear that our service did not meet your expectations. Please know that we are taking your concerns seriously and investigating fully as we are committed to improving. Kind regards Shearwater Resort

4/10 Poor

Leeseng

Travelled with family
close to the beach, great location The rooms and pillow cases smelt like sweat -unsure if they had changed the cases or linen..mattress worn out, uncomfortable and not level where there was 2 singles making up king size bed Could include coffee/juice with the breakfast voucher
Stayed 2 nights in Sep 2023
Response from Shearwater Resort on Sep 29, 2023
Hi Leeseng we apologize for falling short of your expectations. We appreciate your feedback and will strive to do better.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Check in very easy. View was amazing.
Stayed 3 nights in Sep 2023
Response from Shearwater Resort on Sep 29, 2023
Hi Julie your positive feedback made our day! We're glad you had a wonderful time at our resort

8/10 Good

Natalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice and close to restaurants and beach. Loved the included daily breakfast.
Stayed 3 nights in Sep 2023
Response from Shearwater Resort on Sep 22, 2023
Hi Natalie thank you for your kind words! We're thrilled you enjoyed your stay at our resort.

10/10 Excellent

Toni

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was in great shape, room was beautiful and the view was stunning. Staff were extremely welcoming and helpful. Will definitely be back!
Stayed 2 nights in Aug 2023
Response from Shearwater Resort on Aug 31, 2023
Hello Toni, thank you for your amazing compliment. We are so happy to hear that you enjoyed your stay and we cant wait to welcome you back to Ultiqa Shearwater Resort.

10/10 Excellent

Brenda

Liked: Cleanliness, amenities, property conditions & facilities
Easy walking to restaurants and beach. Very relaxing.
Stayed 5 nights in Aug 2023
Response from Shearwater Resort on Aug 25, 2023
Hi Brenda thank you for choosing our resort and for the great review. We're glad you had a memorable stay with us.

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, amenities
Great location to parks and walks. Unit well stocked, good washing machine and dryer. Roomy and quiet. Ventilation in bathroom needs to be improved- there was none. A sign to indicate unit would be serviced mid through stay would have useful as the sign said in highlighted words that it wouldnt be serviced! Found a coffee machine deep down in cupboard on 7th day(last day) maybe better up on kitchen bench? Overal a good place and nice breakfasts!
Stayed 7 nights in Aug 2023
Response from Shearwater Resort on Aug 24, 2023
Thank you for your kind words! We're thrilled you enjoyed your stay at our resort. We appreciate your feedback and will strive to do better

8/10 Good

Danielle

Liked: Cleanliness
Close to beach, great walking baths and not far to town centre.
Stayed 3 nights in Aug 2023
Response from Shearwater Resort on Aug 18, 2023
Your positive feedback made our day! We're glad you had a wonderful time at our resort.

10/10 Excellent

Damon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really good location friendly staff Thank you
Stayed 11 nights in Jul 2023
Response from Shearwater Resort on Aug 4, 2023
We're delighted to hear that you had a fantastic experience at our resort. Thank you for sharing!

4/10 Poor

Keryn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dated and overpriced. Wouldn’t stay here again.
Stayed 5 nights in Jul 2023
Response from Shearwater Resort on Jul 31, 2023
Thank you for your feedback. We're sorry to hear about your experience. We take your feedback seriously and will work to improve

10/10 Excellent

Grant

Liked: Cleanliness, property conditions & facilities
Central location
Stayed 3 nights in Jul 2023
Response from Shearwater Resort on Jul 29, 2023
Your positive feedback made our day! We're glad you had a wonderful time at our resort.

10/10 Excellent

Michael

Stayed 5 nights in Jun 2023
Response from Shearwater Resort on Aug 13, 2023
Thank you for choosing our resort and for the great review. We're glad you had a memorable stay with us.

6/10 Okay

Raelene

Disliked: Cleanliness
close to the beach and restaurants..
Room was not clean enough to my standard. Furniture was sparce and dated. The coffee machine still had a previous guests pod in t, and the drip tray was filthy. Service was weekly, yet on check in the receptionist said every5 days and if you run out of detergent etc just ask the service team. which I did and they declined!! Weekly service took 10 mins, i was in the room at the time. bedsheets were changed, no vacuuming, no dusting, no mopping. there was however a lot of room deodorizer to mask the awful drain smell. Buy a scented candle or diffuser if you stay here, it will make the room a little more pleasant.
Stayed 16 nights in Jun 2023
Response from Shearwater Resort on Jul 25, 2023
We apologise for the inconvenience caused . Your feedback helps us identify areas for improvement. Thank you for sharing.

8/10 Good

Charro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great stay, room was modern enough kids loved the spa and pool. Breakfast included was beyond expectations. Italian restaurant down stars was fresh, authentic and good family price. We will be back.
Stayed 2 nights in Jun 2023
Response from Shearwater Resort on Jul 25, 2023
Thank you for taking the time to provide a review. Your positive feedback made our day! We're glad you had a wonderful time at our resort.

10/10 Excellent

Kristen

Stayed 2 nights in Jun 2023
Response from Shearwater Resort on Jul 29, 2023
. Your positive feedback made our day! We're glad you had a wonderful time at our resort.

10/10 Excellent

Lorraine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Shearwater Resort on Jul 29, 2023
. Your positive feedback made our day! We're glad you had a wonderful time at our resort.

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always a pleasure to stay here. The views are spectacular and everything you need is close by. So many amazing beach walks too.
Stayed 6 nights in May 2023
Response from Shearwater Resort on Jul 25, 2023
We appreciate your review and are thrilled to have exceeded your expectations. We hope to welcome you back soon

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Complementary Breakfast did not include tea or coffee. Not the norm in Australia!!
Stayed 3 nights in May 2023

10/10 Excellent

Joanne

Stayed 2 nights in Apr 2023

8/10 Good

Noel

Liked: Cleanliness
Stayed 2 nights in May 2023

8/10 Good

Kitch

Liked: Cleanliness, room comfort
Great stay except
Everything was great except 2 things. 1) The hair dryer in the bathroom had serious damage and exposed wires which sparked and was located next to the sink. Serious safety issue that could have resulted in an injury. These should be checked prior to allowing guests entry and any safety issues resolved. Would assume some type of cleaning check list with a call to maintenance to resolve any outstanding issues. I advised the front desk who had the issue resolved but could have resulted in an electric shock. 2) TV remote was not present and could not use the TV for a day/night.
Stayed 2 nights in Apr 2023

10/10 Excellent

Louise

Stayed 2 nights in Apr 2023

6/10 Okay

Krysten

Travelled with family
Liked: Cleanliness
Hi the stay was really good, the staff were lovely and we loved the complimentary breaky also, easy access( our lock on the door ran out of battery at one stage so we had to get the battery changed and lucky this did not happen late at night) the dor also was not locking properly either. The kids loved the game room and pool. The location was just in the most perfect spot as everything was walking distance to the shops/beach/parks etc, . Where we stayed we didn’t really like how we had to also share our back area with our neighbour. It felt like we had no privacy and I have never stayed at a place like that before and having kids it’s a bit hard to keep them quiet when all they want to do is be kids and play outside. My partner even walked out and was on the phone at one stage and the person next to us was extremely rude and told him to be quiet and waved him away, so it made us not want to go outside at all. There also wasn’t enough towels provided and the fans and drains did not work in the bathroom or toilet and when you have kids that’s kind of a big must as both get used quite a lot.
Stayed 5 nights in Apr 2023

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, amenities
Amazing place to stay, staff friendly, place clean and so close to the beach along with restaurants and take out options. Parklands across the road and such a nice area and not too busy
Stayed 3 nights in Apr 2023

10/10 Excellent

Cassie

Stayed 4 nights in Apr 2023

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Location is unbeatable - amazing views and walking distance to shops etc. Amenities and proximity to dining options is optimal. Checkin was less than satisfactory, room wasn’t as ordered (not the extra bedding ordered, lady on desk was rude - understand was fully booked and public holiday but paid a lot and shouldn’t be treated so terribly, assume some of rental was paid to staff to work on public holiday). Dishes with visible crud, so had to wash all dishes, Aircon in bedroom didn’t work (only heated - googled model and is a heating unit - unnecessary in QLD), carpet in bedroom was wet on entry and room smelt mouldy. Dishwasher kept sending out alarm at 3 am so as long weekend only option was my option of disconnecting.
Stayed 3 nights in Apr 2023

8/10 Good

LEANNE

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Philip

We loved the service and the apartment. Excellent front room service, with a warm smile.
Stayed 2 nights in Feb 2023

10/10 Excellent

Karen

Liked: Cleanliness, room comfort
Fantastic
Fantastic Been here a few times now snd love the location, view, room and the staff. Breakfast is excellent.
Stayed 2 nights in Feb 2023

10/10 Excellent

mitchum

Travelled with family
Liked: Cleanliness, room comfort
Great location, the staff were friendly and the room was updated and comfortable with an awesome view of Kings Beach.
Stayed 2 nights in Feb 2023

8/10 Good

Caron

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great location, nice views, easy check in! Loved Kings Beach.
Stayed 2 nights in Feb 2023

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location, great walking, great restaurants & cafes to choose from.

8/10 Good

Kris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great spot friendly staff - the lady on reception with the tats was great 😊
Stayed 3 nights in Jan 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, studio had everything needed. Beautiful view. Highly recommend.

8/10 Good

Kim

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Family holiday
Awesome location, opposite kings beach, local convenience store and 2 restaurants below, modern looking building, good carpark easy check in. Interior could do with a facelift but good enough for the value we paid. Very friendly team.
Stayed 2 nights in Nov 2022

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness
Very average unit.
Fantastic location, great staff, good parking. Room 37/1 was very average, very small bathroom with no soapholder or shelf. The doors on the kitchen cupboards were falling off and the tv was very small. The lounge and dining table and chairs looked like they were from the dump.
Stayed 3 nights in Nov 2022

6/10 Okay

Desley

Liked: Cleanliness, amenities
The unit 27.2 needs upgrading, the curtain was dirty with stains, the bed was hard as a rock, no table to eat at inside the unit. When it rained you got wet sitting at the outside little table. Many thanks Desley.
Stayed 3 nights in Nov 2022

6/10 Okay

Rebecca

Travelled with family
Disliked: Cleanliness
Photos are definitely not the same place
Location is great and view amazing but room’s definitely need work. In the second room with two single beds there was dust stuck all over the roof. The overall cleanliness was not great felt like I had to keep shoes on the entire time. Lamp in lounge and on veranda did not work.
Stayed 3 nights in Oct 2022