Cnr Margaret St & David Low Way, Coolum Beach, QLD
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 295 out of 489 reviews" "
10 - Excellent
295
Rating 8 - Good. 165 out of 489 reviews" "
8 - Good
165
Rating 6 - Okay. 19 out of 489 reviews" "
6 - Okay
19
Rating 4 - Poor. 8 out of 489 reviews" "
4 - Poor
8
Rating 2 - Terrible. 2 out of 489 reviews" "
2 - Terrible
2
8.8/10
Cleanliness
8.8/10
Staff & service
9.2/10
Amenities
9.0/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
6/10 Okay
Pippa
Mar 15, 2024
Liked: Property conditions & facilities
Pippa
Stayed 2 nights in Mar 2024
Response from Coolum at the Beach on Mar 18, 2024
Thanks Pippa, please let us know how we can improve your stay rating to 5 as nothing less than exceptional is what we strive for here, and are often complimented on. We look forward to hearing from you.
Stayed in Building 1, the room was really nice, clean and the bed was super comfortable. My only complaint would be the room had a slight sewer smell when we walked in. I did mention this to reception when checking out and apparently it is a known problem with building 1.
Adele
Stayed 2 nights in Feb 2024
Response from Coolum at the Beach on Mar 8, 2024
Hi Adele, it’s great to read you enjoyed the room and the bed – we know that a comfy bed is important when away from home! The odour you mention was out of our control due to the amount of wet weather the region has experienced lately. We have engaged a plumber to attend to the issue. Thanks for your understanding and we hope to welcome you back one day.
8/10 Good
Michelle
Jan 2, 2024
Michelle
Stayed 4 nights in Dec 2023
Response from Coolum at the Beach - Guest Relations on Jan 9, 2024
Hi Nicole, thank you for leaving your 5 out of 5 rating and review. We appreciate you mentioning our great value for money and hope to welcome you back soon.
Overall property was really good. Only disappointing issue was the bed. So hard like sleeping on the floor
Leanne
Stayed 2 nights in Oct 2023
Response from Coolum at the Beach - Guest Relations on Nov 5, 2023
Thanks for taking the time to share your valued feedback with us Leanne, We are sorry to see that the bed was not to your liking, but we do hope that you will choose to stay with us again next time you are in Coolum.
Response from Coolum at the Beach - Guest Relations on Oct 4, 2023
We are sorry to see you were only able to give us a 2/5 score John, but we appreciate all feedback and take the opportunity to improve all aspects of our guest experience.
We stayed in one of the Villas and it was excellent, everything you could ask for. Excellent pool facility and close walk to town and beach. Would recommend to others
Daniel
Stayed 6 nights in Sep 2023
Response from Coolum at the Beach - Guest Relations on Sep 27, 2023
Hi Daniel, thanks for sharing your wonderful feedback, and we hope to see you again soon.
Response from Coolum at the Beach - Guest Relations on Sep 20, 2023
Thank you Ivy!
8/10 Good
Brian
Aug 28, 2023
Liked: Cleanliness, room comfort
Ok! Property was acceptable but room was dark needing lighting to be on all the time - Property could use a face lift with the bland cream colours outdated!
Brian
Stayed 3 nights in Aug 2023
Response from Coolum at the Beach - Guest Relations on Aug 30, 2023
Thanks for taking the time to share your valued feedback with us Brian. We will be sure to share this feedback with our management team. We do hope that we get to welcome you back again one day soon.
Easy checkin with everything so close , beach , shopping , coastal walks ,all very easy to access
Staff friendly - no complaints and would recommend as a place to stay
Kaylene
Stayed 2 nights in Aug 2023
Response from Coolum at the Beach - Guest Relations on Aug 30, 2023
Thank you so much Kaylene, we are so pleased you had a 5/5 stay with us recently and we look forward to seeing you again soon.
4/10 Poor
Therese
Aug 22, 2023
Therese
Stayed 2 nights in Aug 2023
Response from Coolum at the Beach - Guest Relations on Aug 30, 2023
Hi Therese, we are sorry to see that you have scored us so low. We always hope that our guests have the best experience they can, and we welcome you to contact us directly if you wish to discuss anything with us, or share further thoughts on how we can improve. We hope to hear from you soon.
Clean, comfortable and modern accommodation. Friendly and helpful staff. Excellent location, so close to shops, restaurants and beach, all within walking distance. This was our second visit and definitely won’t be our last!
Annie
Stayed 4 nights in Jul 2023
Response from Coolum at the Beach - Guest Relations on Jul 19, 2023
Hi Annie, thanks for your wonderful review! We look forward to having you stay again soon.
10/10 Excellent
Clairw
Travelled with family, Travelled with family and small children
A very private set up close to shops and amenities. The unit was well appointed and serviced regularly. The staff were very helpful and amiable and communicated well.
Marilyn
Stayed 8 nights in May 2023
Response from Coolum at the Beach - Guest Relations on May 23, 2023
Thank you for your positive review! We're glad you enjoyed our private and conveniently located and, well-appointed apartment. It was a pleasure having you, and we hope to welcome you back in the future.
Absolutely loved the unit we were in (#321)
The staff were very friendly.
When we opened the front door, there was lovely zen-type music playing softly, the fan was on to circulate the air, beautiful diffusers throughout the unit. Spotlessly clean. A very welcoming atmosphere. Can’t recommend them enough.
Parking was easy to find and plenty of room.
Thankyou so much and we will be returning.
Tracey
Stayed 2 nights in May 2023
Response from Coolum at the Beach - Guest Relations on May 16, 2023
Thanks Tracey for your beautiful feedback, reading this just makes us want to go on holiday too! We look forward to welcoming you again soon.
The unit was clean, spacious and comfortable. Great facilities and the property was well maintained and quiet. Supermarket and eateries close by. Would stay here again.
Jenna
Stayed 4 nights in May 2023
Response from Coolum at the Beach - Guest Relations on May 16, 2023
Thanks Jenna, we are so pleased you had a great time here with us recently. We hope that it is not too long until we are able to welcome you back again.
Great location. Very friendly and helpful.staff. would stay again
Kathryn
Stayed 10 nights in Apr 2023
Response from Coolum at the Beach - Guest Relations on May 3, 2023
Thank you for taking the time to share your experience and 5-star rating Kathryn. We are pleased to hear that you enjoyed your stay and our beautiful location. We hope to see you again soon.
10/10 Excellent
PETER
Travelled with family
Apr 16, 2023
Liked: Cleanliness, room comfort
Beautiful location and lovely place
Beautiful place - well worth the money spent
PETER
Stayed 4 nights in Apr 2023
Response from Coolum at the Beach - Guest Relations on Apr 19, 2023
Thank you Peter, we really appreciate your wonderful feedback and 10/10 review score! We look forward to welcoming you back again one day soon.
10/10 Excellent
Peter
Apr 16, 2023
Peter
Stayed 7 nights in Apr 2023
Response from Coolum at the Beach - Guest Relations on May 9, 2023
Thanks Peter! It is wonderful to see you have rated us with a perfect 5/5. We love that you had a great time here with us recently and we look forward to having you stay with us again one day soon.
We loved the place, few minor issues but reception provided great service
Chris
Stayed 4 nights in Apr 2023
Response from Coolum at the Beach - Guest Relations on Apr 12, 2023
Thanks Chris, we will be sure to let our wonderful reception team know of your kind words. We hope that it is not too long until we are able to welcome you back again.
10/10 Excellent
Lou
Travelled with family, Travelled with family and small children, Travelled with group
What a wonder time we had at Coolum at the Beach! So spoilt with all 3 pools, secure garage parking, close to all amenities and our apartment was immaculate!
Lou
Stayed 2 nights in Mar 2023
Response from Coolum at the Beach - Guest Relations on Apr 12, 2023
Thanks Lou, so good that you had such a wonderful time here with us recently. We look forward to seeing you back again one day soon.
The gardens and facilities running through the middle of the apartments was beautiful and made everything accessible and enjoyed by everyone.
The windows in the kids bedrooms needed dark curtains - the night light outside the window and the morning sun were directly on the kids pillows.
Amanda
Response from Coolum at the Beach - Guest Relations. on Feb 8, 2023
Thanks Amanda, we are so pleased you enjoyed your recent stay with us, we hope that you are planning your next visit for sometime soon. We have taken note of your comment regarding the dark curtains and have shared it with the owner of your apartment and our management team. Thanks again and we look forward to seeing you back again in the near future.
Response from Coolum at the Beach - Guest Relations on Feb 1, 2023
Thank you so much for your wonderful review and 5/5 score. We look forward to welcoming you back again one day soon, and until then safe and happy onward travels.
I’ve stayed here a few times, the location is just perfect and walkable to everywhere. The place is always clean and we’ll presented, I highly recommend this to anyone.
Simon
Stayed 2 nights in Dec 2022
Response from Coolum at the Beach - Guest Relations on Dec 14, 2022
Thank you Simon, we really appreciate your continued custom and we look forward to many more visits!
Response from Coolum at the Beach - Guest Relations on Nov 23, 2022
Thanks Michel, so pleased you had a 5/5 stay with us and we hope to see you again one day soon.
4/10 Poor
Danielle
Nov 14, 2022
Danielle
Stayed 2 nights in Nov 2022
Response from Coolum at the Beach - Guest Relations on Nov 15, 2022
Hi Danielle, we are sorry to see such a low score. We would be very happy to discuss your thoughts and feedback directly with you, so please contact us directly if you would like to share with us how we could have improved your stay.