Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | View from room

Reviews of SureStay Hotel by Best Western Manning

2.5 out of 5
SureStay Hotel by Best Western Manning
2816 Paxville Highway, Manning, SC

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1008 reviews" "
Rating 8 - Good. 350 out of 1008 reviews" "
Rating 6 - Okay. 102 out of 1008 reviews" "
Rating 4 - Poor. 53 out of 1008 reviews" "
Rating 2 - Terrible. 29 out of 1008 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher, Brewster

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the 24-hour front desk, as we needed to check in after 1:00 a.m. The woman who helped us was very nice and helpful and got us settled in quickly. Great inexpensive option right off 95.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Dear Christopher, What an absolute delight to read your glowing review! A perfect 5 out of 5 rating? That's music to our ears!We're thrilled to hear that our 24-hour front desk was just what you needed for your late-night check-in. Our team is always here to ensure a smooth and hassle-free experience, no matter the hour. It's fantastic to know that our wonderful staff member was able to assist you with such kindness and efficiency—it's what we strive for every day!And we're so glad you found us to be a great inexpensive option conveniently located off 95. Providing excellent value for our guests is super important to us, so hearing that we hit the mark for you is fantastic.Thank you for choosing to stay with us and for sharing your positive experience. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean and a good value
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 25, 2024
Dear Rhonda, We're happy to hear about your fantastic experience at our hotel! A sparkling 5 out of 5 rating for cleanliness and value? That's music to our ears! Your satisfaction is our top priority, and knowing that we hit the mark with both cleanliness and affordability fills us with joy. We're dedicated to providing a top-notch experience for all our guests, and it's wonderful to see that reflected in your review. We can't wait to welcome you back for another incredible stay!

10/10 Excellent

Dejan

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 24, 2024
Hi Dejan,Thank you for being our guest at Sure Stay Hotel by Best Western Manning. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lady at the front desk was very good!
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 23, 2024
Dear Holly, What an absolutely delightful review! We're thrilled to hear you had a fantastic experience with our lovely lady at the front desk. She's truly a gem, isn't she? Your glowing feedback is like music to our ears, and it's guests like you who make our day brighter. We can't wait to welcome you back for another exceptional stay!

8/10 Good

Almeretta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was more parking and not so much noise on checkout day
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Feb 26, 2024
Dear Almerreta,We are very sorry to hear about your parking experience and the noise at checkout. Your comfort is of the utmost importance to us and we are disappointed to hear that we did not meet your expectations in these matters. We understand that finding a suitable parking space can be difficult and apologize for any inconvenience. Furthermore, we are committed to ensuring a peaceful stay for all guests, and we apologize for the noise caused at checkout. Your feedback is invaluable to us and we will definitely consider it to improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience..

6/10 Okay

Christina

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was dated. The paint in the bathtub was cracked and peeling. The room lacked tissue and a hand-soap holder. The bath towels were small and coarse. The room had a very nice, big TV which was easy to use. It also had a small refrigerator. The room was clean. Breakfast was adequate but not great.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Dear Christina,I'm truly sorry to hear about your experience at our hotel. Your feedback is invaluable to us, and we sincerely apologize for the issues you encountered during your stay. We understand the importance of a comfortable and well-equipped room, and it's disappointing to hear that we fell short in several areas, including the condition of the bathtub, the lack of amenities like tissue and a hand-soap holder, and the quality of the towels. Rest assured, we will address these concerns promptly to ensure a better experience for our future guests. We're glad to hear that you appreciated the TV and refrigerator in the room, as well as the cleanliness. As for breakfast, we will certainly take your comments into consideration to improve the quality and variety for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Poor

Dave

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 20, 2024
Dear Dave,We're truly sorry to see your experience fell short of expectations. Your feedback is valuable to us, and while we wish we knew more about your stay to address any issues, we understand everyone's experience is unique. Our goal is always to provide exceptional service and comfort, and we're disappointed we missed the mark with you. Please know your concerns are taken seriously, and we're committed to continually improving to ensure all our guests have a memorable stay. If there's anything specific you'd like to share with us to help us better understand your experience, please don't hesitate to reach out.

10/10 Excellent

Beth

Travelled with family
Liked: Amenities
Clean and nice but wary travelers like us. We slept well.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 19, 2024
Hi Beth!We're thrilled to hear that you found our hotel clean and comfortable during your stay! Providing a cozy and welcoming environment for our guests is always our top priority. It's wonderful to know that you were able to rest well and recharge for your adventures. Your satisfaction means the world to us, and we're grateful for your kind words. Should your travels bring you back this way, we'd be delighted to host you again and ensure your experience is just as enjoyable!

6/10 Okay

Jose

Stayed 1 night in Feb 2024
Response from Guest Relations Management on Mar 21, 2024
Dear Jose,We're grateful for your feedback, and we want to ensure every aspect of your stay exceeds expectations. While we're pleased to see you've rated us a 3 out of 5, we noticed there was no specific comment provided. We're here to listen and address any concerns or suggestions you may have. Your insights are invaluable in helping us enhance our services and ensure every guest enjoys a remarkable experience. Please feel free to reach out to us directly with any further details you'd like to share. We hope to welcome you back soon for a truly exceptional stay.

8/10 Good

Brad, Middletown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ckean and quiet
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 17, 2024
Hi Brad,Thank you for choosing Sure Stay Hotel by Best Western Manning. We're delighted to hear that you found our hotel clean and quiet during your stay. Maintaining a tranquil environment and ensuring cleanliness are top priorities for us, and it's rewarding to know that our efforts were appreciated. Our team works diligently to uphold these standards to provide all our guests with a comfortable and enjoyable experience. Your positive feedback motivates us to continue delivering exceptional service.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night. Very clean and comfortable.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Scott, What a fantastic review! We're thrilled to hear that you had such a wonderful experience at our hotel. It's fantastic to know that you found our accommodations to be not only clean but also exceptionally comfortable. Providing a cozy and welcoming environment for our guests is always our top priority, and it's incredibly rewarding to hear that we hit the mark with you. We hope to have the pleasure of welcoming you back for another fantastic stay soon!

10/10 Excellent

Gabriella

Stayed 2 nights in Feb 2024
Response from Guest Relations Management on Mar 20, 2024
Hi Gabriella!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi John,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities
This was an excellent economy accommodation. We were completely satisfied with the service, cleanliness of the room, courtesy of the staff & the quality of the breakfast. Definitely recommended for an overnight stop just off I-95.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 26, 2024
Hi Thomas!We are pleased to hear about your wonderful stay at our hotel! It thrills our hearts to hear that our economy accommodations fulfilled your expectations, and that you were pleased with our service, room cleanliness, staff civility, and the exquisite quality of our breakfast. Your advice for an overnight stay right off I-95 means everything to us! We attempt to make all of our visitors feel welcome and comfortable, and it appears that we were successful with your stay. We look forward to welcoming you back for another lovely visit in the future! Safe travels, and thank you for picking our hotel!Sure Stay Hotel by Best Western Manning

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The property was close to the highway and gas stations
Response from Guest Relations Specialist on Jan 27, 2024
Hi James,We appreciate the time you took to share your experience with us. We're delighted to hear that our hotel's convenient proximity to the highway and gas stations met your expectations. Our strategic location aims to provide ease of access and convenience for our guests, ensuring a seamless travel experience. We constantly strive to enhance our guests' satisfaction, and it's gratifying to learn that our efforts align with your preferences. Your feedback encourages us to maintain our commitment to delivering a positive stay for all our guests. Thank you for choosing Sure Stay Hotel by Best Western Manning and we look forward to welcoming you back in the future.

8/10 Good

Keith, Greensboro

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 23, 2024
Dear Keith,We appreciate your decision to award us a 4 out of 5 rating, and while we're pleased to hear that your overall experience was positive, we also acknowledge that there might be aspects we can improve upon. Your satisfaction is our top priority, and we would love to better understand your experience to address any concerns you may have had. Our team values your feedback, and we encourage you to share more details with us so that we can continue to enhance our services. We genuinely appreciate your patronage and look forward to welcoming you back for an even more enjoyable stay in the future.

4/10 Poor

Kathy

Disliked: Staff & service, amenities
The staff was terrible. Unfriendly. I am very upset to find out this was an outdoor unit. I refuse to stay in these but if it was in the description I sure didn’t see it. Since I prepaid there was no way to get out of it. Also, another person signing in didn’t see it either. The grounds were clean but the noise from cars and unpacking was horrible, I got very little sleep.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 20, 2024
Hi Kathy,We sincerely apologize for any inconvenience you experienced during your stay with us. Our team strives to provide excellent service, and we regret to hear that your interactions with our staff fell short of your expectations. We understand the importance of accurate information, and we will certainly review our descriptions to ensure clarity regarding the outdoor unit. While we appreciate your acknowledgment of the clean grounds, we are genuinely sorry for any disturbances caused by external factors. Your feedback is valuable, and we will use it to improve our communication and guest experience.

8/10 Good

Jerry, Durham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 22, 2024
Hi Jerry,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again at Sure Stay Hotel by Best Western Manning soon.

10/10 Excellent

Jennifer

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 13, 2024
Hi Jennifer,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back at Sure Stay Hotel by Best Western Manning soon.

10/10 Excellent

Yeongsook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room^^
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Yeongsook!We're glad to hear that you found our accommodations to be spotless during your visit! It warms our hearts to know that our commitment to preserving the environment has had a good impact on you. We feel that a clean and pleasant room sets the tone for a positive visit, and we are delighted that this part of your stay exceeded your expectations. Your wonderful remarks inspire us to keep providing outstanding service, and we look forward to welcoming you back for another fantastic stay in the future.Sure Stay Hotel by Best Western Manning

8/10 Good

Dineshkant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, quiet, comfortable room, comfortable bed, easy parking, friendly staff, average breakfast.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Dineshkant!We're absolutely delighted to hear that you had a pleasant stay with us! It warms our hearts to know that you found our hotel to be a peaceful oasis, with a comfortable room that provided the perfect retreat. Our team strives to create a welcoming atmosphere, and we're thrilled that you experienced the warmth of our friendly staff. We understand the importance of a good night's sleep, and we're pleased to hear that our beds contributed to your comfort. While we're sorry to hear that the breakfast was deemed average, we appreciate your honest feedback and will certainly use it to enhance our offerings. We can't wait to welcome you back for another delightful stay – and maybe surprise you with an even more scrumptious breakfast experience!

6/10 Okay

Joseph

Travelled with family
The coffee is good
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Jan 3, 2024
Dear Joseph, Thank you for sharing your thoughts on your recent stay with us. We're delighted to hear that you enjoyed our coffee; however, we notice that your overall rating is 3 out of 5. We genuinely value your feedback, and we would love to learn more about your experience to ensure we meet all your expectations in the future. If there are specific areas where we fell short or improvements you'd like to suggest, please feel free to reach out. Your insights are crucial to our ongoing efforts to enhance our services and provide the best possible experience for our guests. We hope to welcome you back soon for an even more satisfying stay.

10/10 Excellent

Corinne

Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 22, 2024
Hi Corinne,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you at Sure Stay Hotel by Best Western Manning again soon.

10/10 Excellent

ALEX

Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Jan 3, 2024
Dear Alex, Thank you for taking the time to leave a positive review and awarding us a perfect score of 5 out of 5. Your satisfaction is our utmost priority, and we are delighted to hear that your experience met or exceeded your expectations. We appreciate your support, and if there are any specific aspects of your stay that stood out or if you have any suggestions for improvement, we would love to hear more. Our team is committed to providing exceptional service, and we look forward to welcoming you back for another wonderful stay.

8/10 Good

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Gabriel,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back at Sure Stay Hotel by Best Western Manning in the future.

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large, comfortable, clean room. Close to restaurants, gas stations and highway. Breakfast seating area is small and they ran out of some items fairly early. Good value hotel.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Jacqueline,We appreciate your positive feedback regarding the large, comfortable, and clean room, as well as the convenient location near restaurants, gas stations, and the highway. Our commitment to providing a comfortable stay is a top priority, and we're pleased to hear that you found value in your experience with us. Regarding the breakfast seating area and the availability of some items, we apologize for any inconvenience and assure you that we continuously strive to enhance our services. Your insights are valuable, and we hope to welcome you back at Sure Stay Hotel by Best Western Manning for an even more enjoyable stay in the future.

8/10 Good

Walter

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Jan 1, 2024
Hi Walter,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again at Sure Stay Hotel by Best Western Manning soon.

4/10 Poor

Tracie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Jan 31, 2024
Dear Tracie, Thank you for taking the time to share your feedback with us, though we're disheartened to see your 2 out of 5 rating without specific comments. We genuinely value your opinion, and your satisfaction is our utmost priority. If there are any specific concerns or aspects of your stay that left you dissatisfied, we would greatly appreciate additional details so that we can address them promptly and ensure a more enjoyable experience for you and future guests. Your insights are invaluable, and we are committed to making improvements based on your feedback. Please feel free to reach out to our guest relations team directly, as we are here to listen and enhance your overall impression of our hotel.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean and safe. Obviously a lower star hotel,but the cost is worth the stay.
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Dec 28, 2023
Dear Shannon, We're delighted to hear about your positive experience during your recent stay with us! Achieving a 4 out of 5 rating is fantastic, and we're delighted that you found our facility clean and safe. We understand that cost is an important factor, and we're thrilled to know that you found the value of your stay worth every penny. Your feedback is invaluable to us as we strive to provide exceptional experiences for our guests. We look forward to welcoming you back for another memorable stay, filled with warmth, cleanliness, and outstanding service!

8/10 Good

Melissa

Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Dec 28, 2023
Dear Melissa, We are overjoyed to see your outstanding rating of 4 out of 5! Even though we didn't hear from you specifically, your feedback says volumes, and we're happy to hear that you had a great time staying with us. We value your feedback and thank you for taking the time to share your experience. Your happiness is our first concern. Our staff is committed to giving you outstanding service, and we want to have you return soon for an even more enjoyable visit. We're excited to have you back with us and toast to your good energy!

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly hotel! Pet friendly!
Very clean rooms and friendly staff. Sadly, walls are thin and we got loud noise from both sides at all hours into the night and morning. Will stay again but may ask for different location, perhaps to help with noise.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 25, 2023
Hi Bryan,We appreciate your positive feedback regarding our clean rooms and friendly staff. It's rewarding to hear that you would consider staying with us again. Regarding the noise concerns, we sincerely apologize for any inconvenience you experienced. We constantly strive to improve our guests' experiences, and we'll certainly take your feedback into consideration for future enhancements. We hope to have the opportunity to welcome you back at Sure Stay Hotel by Best Western Manning for an even more enjoyable stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value. Convenient place to stop off of 95. Good service in all regards. A good breakfast. The only negatives. Breakfast seating was a bit tight. The thermostat in the room seemed to be off on the room temp.
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 25, 2023
Hi Michael,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be good value and a convenient stop along Interstate 95. It's fantastic to know that you experienced excellent service across the board and enjoyed our breakfast offerings. We appreciate your observations regarding breakfast seating and the room thermostat, and we'll certainly look into these matters to ensure an even more comfortable stay for our guests in the future. Your insights are valuable to us as we strive to enhance the overall guest experience. Thank you for choosing Sure Stay Hotel by Best Western Manning, and we hope to welcome you back in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a little sound proofing
Stay was ok wall are very thin if you're a light sleeper be prepared guest next door sounded like he was sitting in our room very early in morning and quite loud
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 23, 2023
Hello,We appreciate the feedback regarding your recent stay at our hotel. We regret any inconvenience caused by noise disturbances from neighboring rooms. Please be assured that we take guest comfort seriously, and our team is consistently working to address issues like sound insulation to enhance the overall experience. We understand the importance of a peaceful night's sleep and will continue to explore ways to minimize any disturbances for our valued guests. Thank you for bringing this to our attention.

10/10 Excellent

Pat

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Latita is the best! Very friendly and she has a very welcoming smile for travel weary customers. We liked our stay but 2 things would have made it better: 1) blankets for the bed 2) the smell on entering the room was not pleasant - we did get used to it but it took a while. Maybe use a better deodorizer?
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 23, 2023
Hi Pat,We appreciate your positive feedback on Latita's excellent customer service and welcoming demeanor. and it's wonderful to hear that you enjoyed your overall stay with us. Regarding your concerns about the lack of blankets and the room's initial scent, we apologize for any inconvenience. We value your input and will certainly take it into consideration as we continuously strive to enhance the guest experience. Thank you for choosing Sure Stay Hotel by Best Western Manning, and we hope to welcome you back in the future.

4/10 Poor

Barry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 23, 2023
Hello Barry,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience fell short of expectations, as indicated by the 4 out of 10 rating. Your satisfaction is our top priority, and we would greatly appreciate any additional details or comments you might have to help us understand the specific areas that need improvement. Our team is dedicated to providing exceptional service, and we are committed to addressing any concerns you may have had during your stay. Please feel free to reach out to our management directly so that we can better understand your experience and take the necessary steps to ensure a more enjoyable stay for our future guests. We value your input and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Richard

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay overnight on a long trip up or down I-95. The rooms are clean and for the most part quiet after 9 or so. They have a free breakfast in the morning. There a number of fast food or other restaurants in the area as well.We have stayed here a number of times. We think it's a good value.
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Dec 22, 2023
Dear Richard, We're thrilled to hear about your positive experiences during your stays with us! A hearty 4 out of 5 rating warms our hospitality-loving hearts. It's fantastic to know that our clean and tranquil rooms provided the perfect respite during your travels along I-95. We're proud to be your go-to spot for an overnight stay, and we're delighted that you find our location convenient with the array of fast-food and other dining options nearby. And of course, who doesn't love a complimentary breakfast to kickstart the day? Your continued patronage means the world to us, and we look forward to welcoming you back for many more wonderful stays. Safe travels until then!

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it!
Clean, convenient, excellent price, pretty good breakfast. Would definitely stay here again.
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Dec 22, 2023
Hello James, What an absolute delight it was to read your glowing review! We're over the moon to hear that your experience at our hotel earned a perfect 10 out of 10 – it truly warms our hearts. Your kind words fuel our passion for delivering exceptional hospitality, and we couldn't be happier that you found your stay to be worth every moment. We're committed to creating unforgettable experiences, and your enthusiastic endorsement is the greatest reward for our dedicated team. We can't wait to welcome you back for another stellar stay, filled with warmth, comfort, and the outstanding service you deserve.

10/10 Excellent

Jin Seo

Don't ask without paying me.
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Dec 28, 2023
Dear Jin, Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a 5-star experience during your stay at our hotel. Your positive rating means the world to us, and we sincerely appreciate your support. We're delighted to have met your expectations, and we hope to continue providing exceptional service in the future.While we are grateful for your high rating, we also value any specific comments or suggestions you may have that could further enhance your experience or address any concerns. Our goal is to ensure every guest leaves with a memorable and positive impression. If there's anything specific you loved about your stay or if there are areas where we can improve, please feel free to let us know. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Dec 20, 2023
Dear Francisco,Wow, a perfect 10 out of 10! Your succinct rating speaks volumes, and we're absolutely thrilled to hear that your experience at our hotel was flawless. Your glowing feedback brightened our day, and we're delighted that we could meet or even exceed your expectations. It's our mission to ensure every guest leaves with a smile, and your perfect score is the ultimate validation of our efforts. We can't wait to welcome you back for another fantastic stay. Cheers to creating more wonderful memories together in the future!

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Relations Specialist on Dec 16, 2023
Hi Janice,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back at Sure Stay Hotel by Best Western Manning soon.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Dec 14, 2023
Hi Randy,Thrilled to see that perfect 10 out of 10 rating! We're over the moon that you had such an exceptional experience during your stay. Your satisfaction is our greatest reward, and we can't wait to have the pleasure of hosting you again. If there's anything specific that made your stay outstanding, we'd love to hear about it. Here's to many more flawless stays with us!

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management | 569301 on Dec 14, 2023
Dear Don, We're overjoyed to see your perfect 10 out of 10 rating! Your simple evaluation says volumes, and we're overjoyed that your experience with us was exceptional. It is guests like you that make our efforts genuinely worthwhile. We can't wait to see you again for another amazing stay, and we'll be ready to make it a perfect 10!

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 5, 2023
Hi Eleanor!We truly appreciate your feedback and are grateful for your 8 out of 10 rating. While we're delighted to see that overall, your experience at our hotel was positive, we also value your insights. We understand that there were aspects that left room for improvement, as indicated by the absence of specific comments. We sincerely apologize if there were any issues that may have affected your stay, and we would love to learn more about your thoughts to address them promptly. Our commitment is to provide a seamless and enjoyable experience for all our guests, and your feedback is invaluable in helping us achieve that goal. We hope to have the opportunity to welcome you back in the future and make your next stay even more exceptional.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic amenities and decent breakfast. Seemed safe and staff was helpful.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 5, 2023
Dear Paul,We're glad you found our basic amenities to be satisfactory and that you had a good breakfast to start your day. Our primary goal is safety, and it's wonderful to hear that you felt safe during your visit. Our crew takes pleasure in being helpful, and your positive feedback about their service means a lot to us. We hope to see you again soon for another lovely visit!

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Satisfied with this hotel
Stayed 1 night in Nov 2023
Response from Guest Relations Specialist on Dec 3, 2023
Hi Gary, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you at Sure Stay Hotel by Best Western Manning again soon.

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
D
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Philip!It's a pleasure to see your fantastic 5 out of 5 rating! We're thrilled to hear that your experience at our hotel left you completely satisfied. While we would have loved to hear more about your stay, we're over the moon to know that you had such a positive experience. Your satisfaction is our utmost priority, and we can't wait to welcome you back for another amazing stay. Our team is dedicated to providing exceptional service, and we're delighted to have hit the mark with your visit. Thank you for choosing our hotel, and we look forward to hosting you again soon!

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked our stay and will book again
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Kyle,What an absolute delight to hear that you enjoyed your stay with us! We're happy to know that your experience was so positive that you're already considering booking with us again. It warms our hearts to know that we could help to make your stay memorable. Our team works hard to create a welcoming and comfortable environment for our guests, and it's incredibly rewarding to receive feedback like yours. We can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was clean!stayed here for the week of thanksgiving. Traveled with two children 9 and 3! Morning breakfast was included which was a big help and money saver. Breakfast was basic (fruit,eggs,coffee,pancakes, sausage, cereal exc) cleaning service will clean when asked. Room was clean and decent staff was friendly and accomadating! I booked weeks in advanced and received a good price
Stayed 4 nights in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Latoya!We are absolutely glad to hear about your fantastic experience during your Thanksgiving week stay with us! It warms our hearts to know that you found both the property and your room to be spotlessly clean—our dedicated housekeeping team works hard to ensure a welcoming and hygienic environment for all our guests. We're thrilled that our breakfast offerings, with a variety of options from fruit to pancakes, not only fueled your family for the day but also saved you some extra bucks. It's fantastic to hear that our staff's friendliness and accommodation made your stay even more enjoyable. We appreciate your advance booking, and we're thrilled to have provided you with a great deal. We look forward to welcoming you and your family back for another memorable stay in the future!

8/10 Good

Michael

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was easy and well lit. Some things need to be updated.
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 28, 2023
Hi Michael!We're absolutely delighted to hear that you found our parking facilities convenient and well-lit! Your feedback is incredibly important to us, and we appreciate you taking the time to share your thoughts. As for the areas that may need a bit of a refresh, we assure you that we are continuously working on enhancing our guest experience, and your insights will certainly help us in making those necessary updates. We strive to create a home away from home for our guests, and your input is invaluable as we aim to exceed expectations. We can't wait to welcome you back soon for an even more fantastic stay!