Ratings based on 306 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Couples
by A verified travellerfrom v2a7b3

Posted 21-Mar-2015
Pros: the room, the fireplace, the bedding, the view, the balcony, the unreal bathroom, the wicked fireplace, the modern kitchen and its classy.
Cons: smoking on patios
beautiful lake view, room was a 1 bedroom suite, classy beyond my hope, resort is definitely 4-5 star and highly recommend it for loving romantic couples, jeff, Penticton, b.c. and couldn't have afforded the resorts rates and expedia's rates were at least 50% less and it made it that much better and we used the saving for a nice fancy dinner at zia's stonehouse in the town, which was awesome :)
5 out of 5
Recommended
for Everyone
by A verified traveller

Roomy, comfortable, clean, and relaxing.

Posted 16-Mar-2015
Amazing hotel in a great location. Penticton and Kelowna are both very close so it is very convenient. We had the two bedroom suite with full kitchen, living area, and bbq's. Very clean, and spacious with a view of the water. Thank you for a relaxing experience!!
5 out of 5
Recommended
for Families
by janfrom Vancouver

Nice

Posted 25-Dec-2014 on Hotels.com
Lovely appointed room. Good view.
3 out of 5
Recommended
for Families
by Kenfrom Cochrane, Alberta

Hotel is impressive but staff was not.

Posted 3-Dec-2014 on Hotels.com
This is a lovely resort right on Okanagan Lake. The suites are well equipped with all kitchen dishes etc. My only complaint is the front desk staff was not very informative. She checked us in our room and did not give any information about wifi, parking, housekeeping. It was very cold the night we checked in and she neglected to tell us that there was underground parking which we discovered by accident on our own. And apparently if you want housekeeping to make your bed, bring fresh towels etc. you need to press a button on the outside of your room. Who knew?!! It would have been nice to be informed of this instead of coming back to our room late to find no fresh towels and no bed made. We called down to the front desk and they did bring us fresh towels. Most hotels have their front desk staff inform guests of all the amenities and where everything is located. This hotel needs to do a better job of training.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful views form lakeview suite.

Posted 2-Dec-2014
Location: I highly recommend Zia's Stonehouse Restaurant for dinner. Delicious.
We stayed here for a weekend at the end of November. Get a lakeview suite! Gorgeous views! I loved looking at the lake while having my coffee in the morning.
4 out of 5
Recommended
for Couples
by Sandra

This traveller left a rating score only Posted 25-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Families
by A verified traveller

great hotel!

Posted 14-Nov-2014 on Hotels.com
Great resort! A little dated, but once you get in the room, everything is renovated and modern. Service and staff was friendly! The only negatives was the lack of parking. Would definitely recommend this hotel for a couple or a family!
5 out of 5
by Nick Taigfrom Canada

Posted 4-Nov-2014
Pros: Lake view and pool/ hot tub
Cons: Limited resources in area
Location: Away from it all
Facilities: Home away from home; Value: Affordable; Service: Go the extra mile; Cleanliness: Spick and span; Would have liked confirmation from resort after finalized booking.
3 out of 5
by A verified traveller

Too Pricey & Didn't Get The Free Upgrade Promised

Posted 3-Nov-2014
The rooms (more like suites) are nice, but I feel the place is a bit expensive. I was promised a free room upgrade when I booked, but I did not receive it, and the staff didn't seem to know what I was talking about. Disappointing experience.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver

Nice hotel, staff leave something to be desired

Posted 28-Oct-2014
The hotel is pretty, bed comfortable, room clean. View of lake is lovely. Staff did not greet me right away, kept me waiting longer than needed at check in (only one couple in front of me), they didn't engage at all, I had to ask where my room was and was just told 2nd floor - they didn't explain the labyrinth of going upstairs, around corners, outside and keep going. When I checked out, no one was at the desk. Staff should be a lot more friendly, helpful and engaging at a fancy place like this. I train customer service for a living - they need to bring me in to train their staff