Exterior

Reviews of Comfort Inn & Suites Sturbridge - Brimfield

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 538 out of 817 reviews" "
Rating 8 - Good. 196 out of 817 reviews" "
Rating 6 - Okay. 50 out of 817 reviews" "
Rating 4 - Poor. 21 out of 817 reviews" "
Rating 2 - Terrible. 12 out of 817 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

tyler

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Martha on Apr 10, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly staff.
Stayed 1 night in Feb 2024
Response from PETER on Mar 30, 2024
On behalf of my team here at the Comfort Inn & Suites - Sturbridge, I would like to say that it was our absolute pleasure having you as our guest. We hope you enjoyed your clean and spacious suite during your visit and are happy to hear that you felt valued by our staff. You were a true delight to speak with, and we look forward to having the chance to do so again the next time you are in the area.

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Wish the hot tub was working.
Stayed 2 nights in Mar 2024
Response from PAUL on Mar 30, 2024
On behalf of my team here at the Comfort Inn & Suites - Sturbridge, I would like to say that it was our absolute pleasure having you as our guest. We hope you enjoyed your clean and spacious suite during your visit and are happy to hear that you felt valued by our staff. You were a true delight to speak with, and we look forward to having the chance to do so again the next time you are in the area.

2/10 Terrible

Gary

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Some rude staff and dirty room
Stayed 1 night in Mar 2024
Response from GARY on Mar 30, 2024
Thank you for taking the time to complete a review regarding your recent stay at our hotel. We apologize for not being clear with the amenities available for use during your stay and have spoken with our team accordingly. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Eligah

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from GARY on Mar 30, 2024
On behalf of my team here at the Comfort Inn & Suites - Sturbridge, I would like to say that it was our absolute pleasure having you as our guest. We hope you enjoyed your clean and spacious suite during your visit and are happy to hear that you felt valued by our staff. You were a true delight to speak with, and we look forward to having the chance to do so again the next time you are in the area.

10/10 Excellent

Malachy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from ELISHIA on Mar 30, 2024
On behalf of my team here at the Comfort Inn & Suites - Sturbridge, I would like to say that it was our absolute pleasure having you as our guest. We hope you enjoyed your clean and spacious suite during your visit and are happy to hear that you felt valued by our staff. You were a true delight to speak with, and we look forward to having the chance to do so again the next time you are in the area.

10/10 Excellent

shirley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from PATTI on Mar 30, 2024
On behalf of my team here at the Comfort Inn & Suites - Sturbridge, I would like to say that it was our absolute pleasure having you as our guest. We hope you enjoyed your clean and spacious suite during your visit and are happy to hear that you felt valued by our staff. You were a true delight to speak with, and we look forward to having the chance to do so again the next time you are in the area.

2/10 Terrible

Robert

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I want a refund. On a night where I was going to already get less than 6 hours of sleep, it took 30 minutes to check in. On top of this, there was no breakfast served; mot even coffee.
Stayed 1 night in Feb 2024
Response from Erin Lafleche - Front Office Manager on Mar 5, 2024
Hello, I would be happy to address this. I reviewed the cameras from the night when you and your friend checked it. You arrived at 11:09 pm and were finished with your check in at 11:11pm, that is a little longer than we usually take, but certainly not 30 minutes. I then reviewed our breakfast area, as we have a full hot continental breakfast every day, opening at 6am on weekdays and 7 pm on weekend. Going by my review of our cameras, you and your friend went into breakfast, got coffee and reviewed the food options beginning at 7:09 am, with your check out, direct with our General Manager at 7:18 am. I am always please to make corrections when there are errors on our part, perhaps you were thinking of a different hotel.

10/10 Excellent

Michael

Business traveller
Liked: Amenities
Great property. Stay here often. Only downside is the spa not in order. Seems they have issues with it often
Stayed 1 night in Feb 2024
Response from Mario on Mar 1, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Fernando on Mar 1, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

MaryEllen

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff, always making sure that everything is perfect
Stayed 8 nights in Feb 2024
Response from Guseppi on Mar 1, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay again
Stayed 1 night in Feb 2024
Response from Joe on Mar 1, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are nice an clean pool is clean didn’t have anything to complain about will come back
Stayed 1 night in Feb 2024
Response from Marvin on Mar 1, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Juan

Stayed 2 nights in Feb 2024
Response from JUAN on Mar 30, 2024
On behalf of my team here at the Comfort Inn & Suites - Sturbridge, I would like to say that it was our absolute pleasure having you as our guest. We hope you enjoyed your clean and spacious suite during your visit and are happy to hear that you felt valued by our staff. You were a true delight to speak with, and we look forward to having the chance to do so again the next time you are in the area.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, it was clean, warm. Not an issue at all. Check in was easy. Walls were either thick enough to not hear anything else or they booked people a room apart. Idk which but it improved my stay. Forgot my bathing suit and shorts so I didn't do the pool or fitness center. But everything was good
Stayed 1 night in Feb 2024
Response from Luna on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

MaryEllen

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most convenient places to stay, it's close to everything and the rooms are immaculate, and very comfortable. All staff, whether it be the amazing people at the front desk, the extremely hard working and very cordial housekeeping staff, or even the maintenance staff are all super helpful and extremely friendly, and go above and beyond to make sure you're well taken care of and thoroughly enjoying your stay! Highly recommend this hotel.
Stayed 5 nights in Jan 2024
Response from mark on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Mary E.

Travelled with partner
Personnel were absolutely lovely, property is worn but well maintained. We had a terrific stay.
Stayed 2 nights in Jan 2024
Response from eli on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

MaryEllen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is extremely friendly and helpful, quick to address even the littlest of concerns. Housekeeping is very impressive, lots of attention to even the finest of details.
Stayed 4 nights in Jan 2024
Response from Marvolo on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Anderson Nutrition

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff who do an excellent job from the housekeeping staff to the reception staff Grateful to have a clean and comfortable place to stay
Stayed 2 nights in Jan 2024
Response from Rockwood on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Roberta

Liked: Cleanliness
All good
Stayed 1 night in Jan 2024
Response from Sean on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Clarissa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, friendly staff at check in, spacious pet friendly room.
Stayed 1 night in Jan 2024
Response from John on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

MaryEllen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Paul on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ringo on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great. The only complaint was my wife turning up the heat too high :).
Stayed 1 night in Jan 2024
Response from Grace on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When checking in, the front desk person, Payton was helpful and delightful!! Room was quiet and comfortable. I will be back!
Stayed 1 night in Jan 2024
Response from Sue on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

MaryEllen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2023
Response from Ellen on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

4/10 Poor

Melissa

Stayed 2 nights in Jan 2024
Response from Nymphadora Lupin on Feb 8, 2024
Thank you for your recent stay and for taking the time to share your experience. We value guest feedback as this gives us an opportunity to celebrate our successes and to correct any deficiencies. As a Comfort Inn & Suites hotel, our goal is to provide friendly and genuine guest service, clean and comfortable accommodations and a safe and relaxing environment. It appears that we missed the mark and for that, I apologize.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Mel on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Luna on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Corey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family was super impressed the location was key with food and gas within walking distance.
Stayed 1 night in Jan 2024
Response from Sebiv on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

8/10 Good

Rebecca

Stayed 1 night in Jan 2024
Response from Franz on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

6/10 Okay

Melixsa

Travelled with group
Stayed 1 night in Jan 2024
Response from TBRI on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

8/10 Good

Michael

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly rooms are in a separate building. Breakfast was well stocked. Easy access to Mass Pike And Worcester
Stayed 2 nights in Jan 2024
Response from Erin on Jan 10, 2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. I am delighted to hear that you enjoyed our convenient, pet-friendly rooms that are located in our exterior building. We are looking forward to providing you the same pleasant accommodations and service the next time you, and your furry loved one, are in town.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Dec 2023
Response from Erin on Jan 10, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Erin on Jan 10, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

gabriel

Stayed 1 night in Dec 2023
Response from Erin on Jan 10, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

8/10 Good

Nicole

Stayed 1 night in Dec 2023
Response from George on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little after holiday getaway
Had a wonderful stay for a few days. It was very nice to see the bar opened and had the best bartender, Conor serving us. He made great drinks, was very sociable. Gave us some tips on where to go to eat and things to do. We will be back soon for a visit.
Amazing cocktail at the comfort inn lounge.
Stayed 2 nights in Dec 2023
Response from Mary on Jan 10, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Lori

Stayed 1 night in Dec 2023
Response from Lori on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

8/10 Good

Marisol, Ludlow

Travelled with family and small children
Liked: Cleanliness, staff & service
Its nice comfy staff is nice property decor nice took lots of pics
Stayed 1 night in Dec 2023
Response from Erin on Jan 10, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Tiffany

Stayed 1 night in Dec 2023
Response from Tiffany on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Susan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front staff was excellent and very helpful. The room was really nice and exactly what we needed for a little getaway.
Stayed 1 night in Dec 2023
Response from Erin on Jan 10, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

DanandRenee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was great! Hot tub not so great!!! It was a murky grey color. The room was good. We got upgraded to a suite which was a nice surprise.
Stayed 1 night in Dec 2023
Response from Winnie on Jan 10, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Cristina

Travelled with family
Home away from home
Unfailingly comfortable, helpful, clean, friendly, quiet.
Stayed 1 night in Dec 2023
Response from Ashley on Jan 10, 2024
Thank you for taking the time to complete a review regarding your recent stay at our hotel. We apologize for not being clear with the amenities available for use during your stay and have spoken with our team accordingly. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

Jenny, Kennebunkport

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very clean room with a huge bathroom. Staff was the friendliest I have ever dealt with.
Stayed 1 night in Dec 2023
Response from Marie on Jan 10, 2024
Thank you for taking the time to complete a review regarding your recent stay at our hotel. We apologize for not being clear with the amenities available for use during your stay and have spoken with our team accordingly. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like Comfort Suites and generally find their properties consistently good and at a good price. Comfortable stay for our travels.
Stayed 1 night in Dec 2023
Response from Dottie on Jan 10, 2024
Thank you for taking the time to complete a review regarding your recent stay at our hotel. We apologize for not being clear with the amenities available for use during your stay and have spoken with our team accordingly. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Erin on Jan 10, 2024
I am sorry that you were unhappy with your inability to stay with us, unfortunately it is stated on this website as well as our own that you must be 21 to check in to our property.

10/10 Excellent

Harry

Stayed 3 nights in Dec 2023
Response from Marvin on Feb 7, 2024
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.

10/10 Excellent

Ann

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Hank on Jan 10, 2024
Thank you for taking the time to complete a review regarding your recent stay at our hotel. We apologize for not being clear with the amenities available for use during your stay and have spoken with our team accordingly. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Janice on Jan 10, 2024
Thank you for taking the time to complete a review regarding your recent stay at our hotel. We apologize for not being clear with the amenities available for use during your stay and have spoken with our team accordingly. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience