Indoor pool

Reviews of 7Hotel&Spa

4 out of 5
7Hotel&Spa
Boulevard Sebastien Brant, Parc D'innovation, Illkirch-Graffenstaden, Bas-Rhin

Reviews

8.0

Very good

Rating 10 - Excellent. 247 out of 717 reviews" "
Rating 8 - Good. 286 out of 717 reviews" "
Rating 6 - Okay. 101 out of 717 reviews" "
Rating 4 - Poor. 57 out of 717 reviews" "
Rating 2 - Terrible. 26 out of 717 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Vadim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa excellent. Früstück gut. Das Bett unbequem, sowohl ein Doppelbett als auch insbesondere Ausziehsofa.
Stayed 3 nights in Jan 2024
Response from Anne-Sophie, Kommunikationsbeauftragte on Jan 15, 2024
Guten Tag, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung nach Ihrem Aufenthalt in unserem Haus zu teilen.Wir freuen uns sehr zu hören, dass unser Hotel sowie unsere Dienstleistungen Ihren Erwartungen entsprochen haben.Wir würden uns freuen, Sie bald wieder in unserem Hotel begrüßen zu dürfen!

8/10 Good

Rassul

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property that is nicely located to trams going right into Strasburg. Our only disappointment was not having a refrigerator or wine opener in our Junior Suite. I would let the wine opener slide at most places but Alsace is wine country and its almost a sin. We loved the pool and the fact they welcome pets for 15€ per night.
Stayed 7 nights in Dec 2023
Response from Anne-Sophie, chargée de communication on Jan 10, 2024
Hello, Thank you for taking the time to share your opinion following your stay in our establishment.We are delighted to hear that our hotel and its services lived up to your expectations. We look forward to welcoming you back to our hotel!

10/10 Excellent

Alexander, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gianfranco, Communications Manager on Jan 2, 2024
Dear customerThank you very much for your excellent review! If in the future you would like to return to us for the night, we are ready to help you.With our best wishes,

4/10 Poor

Corey, APO

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had no heat in the room the whole stay. The blower was blowing out cold air all night we had to sleep in clothes. My family and I will not be coming back. Limited parking due to the police taking up a quarter of the parking spots. The restaurant needs a new chef. Food with no seasoning.
Stayed 1 night in Dec 2023
Response from Anne-Sophie on Dec 18, 2023
Hello, Thank you for taking the time to share your opinion following your stay in our establishment. We are sorry to hear that our services did not live up to your expectations and we will do our best to improve.To apologize for the inconvenience, your breakfast was offered on your departure.Sincerely, Anne-Sophie Communication Manager

10/10 Excellent

Alihan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's nice and relaxing place
Stayed 1 night in Sep 2023
Response from Marie-Lou, Communications Officer on Sep 27, 2023
Hello Alihan,Thank you for taking the time to share your opinion following your stay in our hotel.We are delighted to hear that our hotel and its services met your expectations.We look forward to welcoming you back !Yours sincerely,

10/10 Excellent

marcelo

Stayed 1 night in Aug 2023
Response from Marie-Lou, chargée de communication on Sep 11, 2023
Bonjour Marcelo,Merci d’avoir pris le temps de partager votre avis suite à votre séjour dans notre établissement.Nous sommes ravis d’apprendre que notre hôtel ainsi que ses services ont été à la hauteur de vos attentes.Nous serions heureux de vous accueillir à nouveau !Sincères salutations,

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay. A very good restaurant.
Stayed 1 night in Aug 2023
Response from Marie-Lou, Communications Officer on Sep 11, 2023
Hello Jason,Thank you for taking the time to share your review of your stay with us.We are delighted to hear that our hotel and its services lived up to your expectations.We look forward to welcoming you back !Yours sincerely,

6/10 Okay

David Charles Allain

Stayed 2 nights in Jul 2023
Response from Marie-Lou, chargée de communication on Sep 11, 2023
Bonjour David,Merci d’avoir pris le temps de partager votre avis suite à votre séjour dans notre établissement.Nous serions heureux de vous accueillir à nouveau !Sincères salutations,

10/10 Excellent

Arlene, Monkton

Stayed 2 nights in Jul 2023
Response from Marie-Lou, chargée de communication on Sep 11, 2023
Bonjour Arlene,Merci d’avoir pris le temps de partager votre avis suite à votre séjour dans notre établissement.Nous sommes ravis d’apprendre que notre hôtel ainsi que ses services ont été à la hauteur de vos attentes.Nous serions heureux de vous accueillir à nouveau !Sincères salutations,

8/10 Good

Xanthe

Business traveller
Liked: Cleanliness, staff & service, room comfort
The rooms were very comfortable and clean. Dinner and breakfast choice was limited.
Stayed 1 night in Jul 2023
Response from Anne, Director of Sales and Marketing on Jul 28, 2023
Dear Guest, Thank you for your feedback. We are happy to know that you appreciated your stay at our hotel.About the Dinner and Breakfast choice, we are sorry that you was not entirely pleased. We hope to have the pleasure to welcome you a next time. Best,

2/10 Terrible

Alexandre

Stayed 1 night in May 2023
Response from Marie-Lou, chargée de communication on Jun 6, 2023
Bonjour Alexandre,Merci d’avoir pris le temps de partager votre avis suite à votre séjour dans notre établissement.Nous serions heureux de vous accueillir à nouveau dans de meilleures conditions !Sincères salutations,

10/10 Excellent

Cecilia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice blocking of light from the window. Rituals toiletries. Very nice restaurant with excellent wine choices. The elevators are very full so it can take some minutes to get in and out.
Stayed 1 night in Apr 2023
Response from Marie-Lou, Communications Officer on Jun 6, 2023
Hello Cecilia,Thank you for taking the time to share your opinion following your stay in our establishment.We look forward to welcoming you back !Best regards,

10/10 Excellent

Nassim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Good hotel, staff were nice and we loved the spa. Relaxing little place.
Stayed 2 nights in Jul 2022
Response from Alexia, community manager. on Aug 1, 2022
Dear Nassim, Thank you for your feedback. We are pleased to know that you appreciated your stay at our hotel, particulary our spa. We would be delighted to welcome you again ! Best regards, Alexia, community manager.

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfy
Very friendly receptionist and comfortable rooms. Two restaurants are attached to it and they serve very nice food. Dinner on Sunday evening was not possible but they are very comfortable with orders from the outside. Did not have time to test the Spa areas. Location is a bit away from evrything but a tram can be reached by foot in a few minutes.
Stayed 2 nights in May 2022
Response from Alexia, community manager. on Jun 29, 2022
Dear Marcus, Thank you for your feedback. We are pleased to know that you appreciated your stay at our hotel. We only have one restaurant that is ours, the "7ème Art".The second one called "Le Show" is not part of our hotel. We look forward to welcoming you back and letting you enjoy the spa Best regards, Alexia, community manager.

10/10 Excellent

Ana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but nice
We had a very nice weekend, booked a family room with two double beds and it was all we were expecting. The pool/spa area is very nice. Breakfast is simple but nothing to complain about. Overall a good experience.
Stayed 1 night in May 2022
Response from Alexia, community manager. on Jun 8, 2022
Dear Ana, Thank you for your feedback. We are pleased to know that you appreciated your stay at our hotel. We would be delighted to welcome you again! Best regards, Alexia, community manager.

10/10 Excellent

Natalie

Stayed 4 nights in Mar 2022

10/10 Excellent

Blair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Simple and easy Family Stay
Stayed here as a family of four with 2 young children and was nice and simple room was large enought for kids to play and the room has the facilities including a fridge in the room which help with the kids.
Stayed 2 nights in Mar 2022
Response from Alexia, community manager. on Mar 21, 2022
Dear Blair, Thank you for your feedback. We are pleased to know that you appreciated your stay at our hotel with your family and that your children were able to enjoy the space in the room.. We would be delighted to welcome you again ! Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Alexia, chargée de communication. on Mar 8, 2022
Bonjour, Nous vous remercions pour votre agréable commentaire. Nous sommes heureux de voir que vous avez passé un bon séjour au sein de notre hôtel. Nous serions ravis de vous accueillir à nouveau ! A très bientôt,

10/10 Excellent

Michal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa is excellent
Stayed 1 night in Nov 2021
Response from Alexia, community manager. on Nov 29, 2021
Dear Michal, Thank you for your feedback. We are pleased to know that you appreciated your stay at our hotel and especially our spa. We would be delighted to welcome you again ! Best regards,

10/10 Excellent

Jacek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very good hotel to stay
Stayed 3 nights in Jun 2021
Response from Eléonore, Assistante Revenue Manager on Jul 9, 2021
Dear Jacek, Many thanks for your feedback. We are pleased to know that you appreciated your stay at the 7Hotel&Spa. We would love to welcome you again soon, Best regards, Eléonore, Assistante Revenue Manager, +33 (0)3 88 40 84 84

10/10 Excellent

CAMILLE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Camille Laroche, Chargée de communication on Jan 8, 2021
Bonjour Camille, nous vous remercions pour votre retour. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour au 7Hotel&Spa. Nous serions ravis de vous accueillir à nouveau très bientôt, Cordialement, Camille Laroche, Chargée de communication, +33 (0)3 88 40 84 84

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , Hotel staff is very friendly , Buffet breakfast were satisfied, parking place was good ,5 Star I can give every time I stay that Hotel , all happy..
Stayed 1 night in Feb 2020
Response from Camille Laroche, Communication Officer on Mar 4, 2020
Dear guest, thank you for your nice feedback ! We are pleased to know that you have enjoyed the 7Hotel&Spa experience thanks to our team and breakfast ! We would love to welcome you again soon, Best regards, Camille Laroche, Communication Officer

10/10 Excellent

Liz, Pennsylvania

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Large rooms. Clean rooms. Overall great experience.
Stayed 1 night in Dec 2019
Response from Camille Laroche, Communication Officer on Dec 31, 2019
Dear Liz, Thank you for taking some time to give us a feedback. We are pleased to know that you appreciated your stay with us thanks to our facilities and team ! We are glad that you liked Strasbourg, we would love to welcome you here again, Best regards, Camille Laroche, Communication Officer

10/10 Excellent

ZHIXIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay good spa
Great spa! Great for couples with cars. The pillow was not very comfortable.
Stayed 3 nights in Dec 2019
Response from Camille Laroche, Communication Officer on Dec 31, 2019
Dear Zhixian, Thank you for taking some time to give us a feedback. We are pleased to know that you appreciated your stay with us thanks to our facilities and team ! We are taking note of your comment regarding the pillows in order to improve ourselves and our service quality. We would love to welcome you again, Best regards, Camille Laroche, Communication Officer

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very nice hotel!
Stayed 1 night in Dec 2019
Response from Camille Laroche, Communication Officer on Jan 14, 2020
Dear guest, thank you for your feedback. We are pleased to know that you appreciated your stay with us. We would love to welcome you again soon, best regards, Camille Laroche, Communication Officer

10/10 Excellent

Florian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Stayed 1 night in Oct 2019
Response from Camille, Communication Officer on Nov 21, 2019
Dear Florian, thank you for taking some time to give us a feedback. We are pleased to know that you found our hotel and your stay nice ! We would love to welcome you again soon at the 7Hotel&Spa. Best regards, Camille, Communication Officer

10/10 Excellent

yocheved

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service
Amazing. We arrived middle of night and clerk at desk changed our reservation to a different room so that we can sleep right away. Many thanks
Stayed 1 night in Oct 2019
Response from Camille Laroche, Community Manager on Nov 6, 2019
Dear yocheved, thank you for your feedback. We are pleased to know that you appreciated your stay at the 7Hotel&Spa and that our team was able to help you and improve the quality of your stay. We would love to welcome you again soon, Best regards, Camille Laroche, Community Manager

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from Isabel M. on May 3, 2019
Cher client, Merci pour votre note. Au plaisir de vous accueillir. Cordialement,

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated. The images do not to this place justice in that everything just looks old and tatty. The walls are not covered in paper, but instead a strange fabric wrap that is springy... why!!!???!!! Overall it was somewhere to sleep, but I was really upset that I chose this place. Its in the middle of nowhere, dirty, old and tatty.
Stayed 2 nights in Mar 2019
Response from Isabel M. on Apr 12, 2019
Dear guest, Thank you very much for your feedback which is very helpful for us. We apologize that you stay was not responding at your expectation. We stay at your disposal. Best Regards,

10/10 Excellent

Zakaria

Good hotel, great staff and rooms. Fresh and clean. Highly recommend
Stayed 1 night in Nov 2018
Response from Camille L, Community Manager. on Dec 3, 2018
Dear Zakaria, thank you for your feedback. We are pleased to know that you appreciated your stay at the 7Hotel&Fitness. We hope to welcome you again soon, best regards, Camille Laroche, Community Manager

8/10 Good

Lorna, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located in a campus, very quiet and nice. The only thing is that it is a little far from the city and tram station, but overall a good facility.
Stayed 1 night in Nov 2018
Response from Camille Laroche, Community Manager on Dec 3, 2018
Dear Lorna, thank you for your kind review. We are pleased to know that you appreciated your stay at the 7Hotel&Fitness. We hope to welcome you again soon, best regards, Camille Laroche, Community Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Camille L, Community Manager. on Oct 5, 2018
Dear guest, thank you for taking the time to rate your stay with us. We are pleased to know that you appreciated it. We hope to welcome you again soon ! best regards, Camille Laroche, Community Manager

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our second stay
close to Auchan. restaurant a little expensive. Great location for us.
Stayed 2 nights in Sep 2018
Response from Camille L, Community Manager. on Oct 1, 2018
Hello Joseph, thank you for taking the time to review your the hotel. We are pleased to know that you appreciated your second stay with us !! We hope to welcome you for a third soon, best regards, Camille Laroche, Community Manager

6/10 Okay

Sal, Bahrain

Liked: Staff & service
Parking
Best thing about this hotel is the available free hotel parking and the friendly staff which is not easy in France.
Stayed 1 night in Jul 2018
Response from Camille L, Community Manager. on Jul 4, 2018
Hello Sal, thank you for your kind review. We are pleased to see that you enjoyed the free parking and our staff. We would be glad to welcome you again soon, Best regards, Camille Laroche, Community Manager

10/10 Excellent

Koks, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and calm hotel.
My family and I loved our stay there. The room was big and comfortable, and the staff are very friendly.
Stayed 3 nights in May 2018
Response from Camille Laroche, Community Manager on May 14, 2018
Hello Koks, Thank you for taking the time to review our hotel. We are pleased to see that you and your family enjoyed your stay with us ! We would be pleased to welcome you again soon ! Best regards, Camille Laroche, Community Manager

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Camille L, Community Manager. on Apr 16, 2018
Hello Darren, Thank you for taking the time to rate our hotel. We are pleased to see that you enjoyed your time with us ! We hope to welcome you again soon. Best regards,

8/10 Good

John

Liked: Cleanliness, room comfort
Needs a bit of s facelift
Good location. Hotel a little tired. Restaurant and bar adequate although wine was generally expensive considering surrounded by vineyards.
Response from Camille L, Community Manager. on Apr 3, 2018
Hello John, Thank you for taking the time to rate our hotel. We are pleased to know that you liked the location of the 7Hotel&Fitness. We take in consideration your comments regarding the hotel and the wine. For the last part, even if Strasbourg is surrounded by vineyards, we offer wine from everywhere. We hope to welcome you again soon, Best regards,

8/10 Good

Nicolae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cher Nicolae, merci beaucoup pour votre retour. Au plaisir de vous accueillir à nouveau! Très Cordialement, Isabel M

8/10 Good

John C, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel near International Space University
Just there for a couple of days, but it was extremely convenient, nice folks and cost-effective amenities.
Stayed 4 nights in Nov 2017
Response from Isabel M. on Nov 23, 2017
Dear guest, Thank you very much for your feedback which is very helpful for us. We hope welcome you again in our hotel. Yours Sincerely,

8/10 Good

Dominique, Zürich

Liked: Cleanliness, staff & service, room comfort
Stay during Kizomba dance festival
For the participation at the Kizomba Festival the hotel itself was perfect. I personally would prefer a location closer to the city center and railway station.
Stayed 3 nights in Oct 2017
Response from Isabel M. on Nov 10, 2017
Dear Dominique, Yhank you very much for your feedback. Best Regards,

6/10 Okay

Mohammad, kuwait

Liked: Cleanliness, staff & service, room comfort
Not bad
Good hotel and clean but the Furniture too old need to renew that's it and when I checked out they took tax for every adult we three they took from me 20€
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness
Mixed review.
Booked luxury family room for 4, was advertised as 1 double bed and 1 couch bed. When we got to the room there was just a double bed. Went down to reception and they said they had run out of rooms with extra bed. They then arranged for a small bed to be brought up to us. We proceeded to get that ready and noticed some of the wooden spring panels underneath were broken and some were missing. There were no sheets either for it. Not sure if this is the hotels fault or hotels.com but ultimately the hotel should be upfront if they haven't got available what has been booked and provide alternative or reduce cost of booking. Although service at reception was very pleasant, more thought and initiative could have gone into assisting with the extra bed and providing sheets etc instead of us having to keep going down to ask for each thing. Room was clean and had all basics that was required.
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near Strasbourg.
Great hotel. A little far from Strasbourg but the tram was close and easy to use.

8/10 Good

Michael, Leeds, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern
Situated on a retail estate to which access is constricted by a strange set of corridors. One wonders why. Restaurants overpriced. Hot drink-making facilities in rooms in adequate. Tea, coffee, sugar provision inadequate. Request to receptionist met with polite response, but still insufficient.
Stayed 1 night in Jul 2017

2/10 Terrible

Rishil

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic experience
In the first room that we got, the room is not at all what the photos look like. The bathroom doesn't have a bath tub or a separate bathing area. The water clogged up and flowed outside the door making the carpet wet. The toilet flush didn't work. When we told the hotel staff about it, one of them was very rude and refused to change our room starting that they are overbooked. We said we won't live here and asked for a refund. They gave us a new room then. I wonder how they had availability in that case.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

JUNGHYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfort hotel but far from the city.
Hotel and room are nice in general, but the smoking smell from the next door was problem, even though all room in the hotel was non-smoking room according to reception.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spatious rooms Location not bad if you have a car Amazing fitness center

4/10 Poor

Benas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mold-smell in my room
Was not very happy and changed my booking after the first night, went downtown Strasbourg instead. I may have been out of luck but my room smelt like mold, it was not very modern and breakfast was not enjoyable at all, very smalm variety, hard bread, low quality. Service is nice, people are nice but the hotel is 'done'.

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort