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Reviews of Motel 6 Stockton, CA - Charter Way West

2 out of 5
Motel 6 Stockton, CA - Charter Way West
817 Navy Dr, Stockton, CA

Reviews

6.6
Rating 10 - Excellent. 98 out of 419 reviews" "
Rating 8 - Good. 113 out of 419 reviews" "
Rating 6 - Okay. 78 out of 419 reviews" "
Rating 4 - Poor. 59 out of 419 reviews" "
Rating 2 - Terrible. 71 out of 419 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Darren

Business traveller
The TV is not working right, plus the security here is non existent. But other than that it's ok
Stayed 5 nights in Feb 2024
Response from Brand Experience Team on Feb 29, 2024
Hi Darren,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Saraa

Stayed 1 night in Dec 2023
Response from Brand Experience Team on Feb 14, 2024
Hi Saraa, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Tommy

Travelled with family
Disliked: Amenities
I was charged twice for one night
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 26, 2023
Hi Tommy, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

8/10 Good

Jaimie

Liked: Cleanliness, staff & service, amenities
Staff was great, room was clean, parking lot clean, but 2 ice machines and both broken?And no chair In my room? Ice machines have been broke for at least 6 months or longer. No chair happens every other time. Other then those 2 issues, everything else was great
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Dec 12, 2023
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

8/10 Good

Isela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was that is was confusing to find the entrance to the facility. Everything else was good. Service was good and the location is accessible to the freeway to get back on the road.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived I was told I could nit check in due to the system being down and I would not be able to check in. When I asked about a refund I was then able to get checked in. The room had paint spots on the floor and some red stain on the floor . The curtains had a huge white stain on them. The tub had some brown stains and hair in it. The room smelled of smoke. I was also scratched ny the metal frame at the emd if the bed. I also was never given a key to the room so the ladies opened the door and let us in. The door didnt close completely.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 4, 2023
Hi Jeffrey,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

mingchu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Thomas

Stayed 2 nights in Sep 2023

2/10 Terrible

Janice

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting!
Doesn’t even rate one star. From the smell of the room to ugly decor, holes in the bedspread, damaged furniture with broken edges and burn marks, some lights didn’t work, no toilet lid and the seat was really loose, constant sound of crickets and trucks so close it sounded like a rock quarry and then there was the spider and some other bigger unidentified flying insects (plural!). Loud drunks at 2:30am followed by the stench of cigarettes. Most every door looked like it had been inflicted with a beat down. I could not get out of that room fast enough! I used to stay at Motel 6 in Arizona for spring training years ago and they were nice. Not the case at all for this location. However the AC and fan did work and there was running water. Never again will I stay at a Motel 6.
Dented door
Broken desk
Insect!
Stayed 3 nights in Aug 2023

2/10 Terrible

Tim

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at 4 pm, we could not enter the lobby; only the window was open (a very seedy part of town). Taped to the window was a note written on a piece of paper that said "No wifi, no TV. Sorry for the inconvenience." Since we didn't know if any other motels had vacancies, we decided to pay. The bedspreads in our non-smoking room had several cigarette burns in them, and my wife found a strange-looking small bug on the bed. After calling Motel 6 corporate offices (who told us that they would contact the hotel manager, but it was his decision whether or not to do anything to help us), my wife started crying and said she would ask for our money back, which the clerk begrudgingly did. We finally found a vacancy at another motel that was clean, neat, had TV and wifi, and was 12 miles closer to our destination.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 9, 2023
Hi Tim,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

4/10 Poor

Xitlalic, Culiacan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I couldn’t even spent the night there! The room looks dirty and unsanitary. The area unsafe and kinda scary.
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 7, 2023
Hi Jimmy,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Francisco, Victorville

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
The are is full of prostitution in the street in side of the hotel parking
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 7, 2023
Hi Francisco,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
nope, nope, nope and nope
After checking in with the nice woman (through a window) I was going to park near my room. I had my dog with me and I was a single traveling female. I did not even stay at this hotel due to the unsavory character and environment of this place. guys, peeing in the parking lot, people hanging out in their doorways looking suspicious, people acting strange in the parking lot. I was so apprehensive of all the outside activities I immediately left. Headed to the next town south and stayed there.
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 7, 2023
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Cecelia

Disliked: Cleanliness, property conditions & facilities
Seemed a little sketchy. Lots of cars pull in and out on a weekend, visiting rooms.
Stayed 1 night in May 2023
Response from Brand Experience Team on Jun 1, 2023
Hi Cecelia, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Maz K. #Team6

2/10 Terrible

Juan

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
I did not feel safe a lot of movement going on around the hotel like drug dealers prostitution loud music couldn’t sleep
Stayed 1 night in May 2023
Response from Nancy Y. on May 24, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

James

Stayed 1 night in Apr 2023

4/10 Poor

Darree

Travelled with pets
Disliked: Cleanliness, amenities
Property wa loud with trucks and traffic running all niight. The non smoking smelled of cigaretts and marjina had to let the room air out before using it. People hanging around and walking through property thay were not staying there.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on Apr 19, 2023
Hi Darree,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Jesus Armando

Stayed 1 night in Mar 2023

10/10 Excellent

Mary

Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stockton quick trip
Clean, comfortable bed.
Stayed 1 night in Feb 2023
Response from Nancy Y. on Feb 8, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Chuck

Travelled with pets
Disliked: Amenities, property conditions & facilities
Industrial area. Semi trucks drive like a bat out of hell hole. Muddy allover to walk dog. Dark. Sorry but this place needs shut down.
Response from Summer on Jan 26, 2023
Hi ChuckAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Summer#Team6

10/10 Excellent

Jonathan

Stayed 1 night in Dec 2022

2/10 Terrible

Alison

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cars in the parking lot blasting loud music until 2am right outside of our room with a bass so loud it was making things rattle
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Nov 29, 2022
Hi Alison,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
Room was clean. Bed was comfortable. air conditioner worked great. Check in lady was cute. looked great in tight gray camouflaged leggings. i wished i got her number. lol!
Stayed 1 night in Oct 2022
Response from Brand Experience Team on Nov 29, 2022
Hi Joseph,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith#Team6

6/10 Okay

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that my room was clean and bug free. Location in room was upfront in a well lit area which was also great. I went to get a bucket of ice and the back area of building felt more like you had to be on your guard because there were more people who were lounging/sleeping in the hallway or stairs and just with their own guard up; things can escala if pushed by anyone.maybe its just me and my mama bear instincts kicking in wanting my family to feel safe walking out to my car or outside the room, maybe its also the feeling of this serial killer who is still uncaptured and we were near the location and my husband traveled early to go to work. That was another thing, out of the 4 nights we were booked, my husband worked 2 days and left at 4am..at that time there were already people driving in and circling the area and leaving. Or suspicious activity in their car as it idles. I want to justify my review that the motel is right off the freeway and just gets many walks of life coming through, maybe its just the area and that' why there was much activity outside my room..I can say that the staff was nice when i spoke to them, once again my room was bug free and clean. There was no housekeeping as I stayed there but I think that's a new rule if people stay there for a certain amount of time. I did get new trash bags when i requested. I don't usually use their towels as i travel with my own but Im sure that can be accommodated if requested. I would stay another visit if needed. :)
Stayed 4 nights in Sep 2022
Response from Brand Experience Team on Nov 29, 2022
Hi Alexander, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

10/10 Excellent

alicia

Stayed 1 night in Sep 2022

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maria was wonderful!
Check-in receptionist Maria was wonderful - courteous, extremely helpful, and sensitive to our needs. Whatever your paying her it's not nearly enough.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Nov 29, 2022
Hi Russell,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

8/10 Good

Michel

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very seedy area. Very noisy and close to I 5 freeway.
Stayed 1 night in Sep 2022
Response from Brand Experience Team on Nov 29, 2022
Hi Michel,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

2/10 Terrible

julieto

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Nov 29, 2022
Hi Julieto,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith#Team6

10/10 Excellent

alicia

Stayed 1 night in Jul 2022
Response from Brand Experience Team on Nov 29, 2022
Hi Alicia,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

julieto

Travelled with family
Not at this time
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Nov 29, 2022
Hi Julieto,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Armen

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the worst motel I have ever had in my life and I’m never gonna be go back to that place again, dangerous place dangerous peoples, all night drugs selling or doing something in side the area i saw from window and people screaming talking loud I don’t know , it is one of the crazy place and I’m going to give them from #0
Stayed 1 night in Aug 2022
Response from Brand Experience Team on Nov 29, 2022
Hi Armen,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

2/10 Terrible

Claudia

Stayed 1 night in Aug 2022

2/10 Terrible

sadeq

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I don’t stay I leave
Stayed 1 night in Aug 2022

2/10 Terrible

Cinthya

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this POS motel!
Stay away from this pos motel if you are traveling with family. Loud obnoxious people all night long with loud music, loud screams and smoking and drinking all night long outside their hotels rooms and in parking lot. Rooms are filthy. Bed sheets are stained and not cleaned whatsoever. Bathroom is disgusting and rooms smell terrible. The list could keep going ….
Stayed 1 night in Aug 2022

4/10 Poor

Sweetness

Disliked: Staff & service, property conditions & facilities
So noisy and the ice machine was broken
Stayed 1 night in Aug 2022

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, room comfort
The booking said there would be a microwave which was not correct. Also, the total on hotels.com was higher than what the front desk told me
Stayed 1 night in Jul 2022

2/10 Terrible

Davesha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Trouble location next to truck stop ..it’s men & Prostitutes walking all night ..in n out door closing ..back area was terrible smelled like crack ..it was terrible I really want my money back didn’t feel safe ..
Stayed 1 night in Jul 2022

10/10 Excellent

Janice

Stayed 1 night in Jul 2022

8/10 Good

Froylan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
It was nice.
Stayed 1 night in Jul 2022

4/10 Poor

Stuart

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough towels, air conditioner didn't work very well, pool was closed.
Stayed 1 night in Jul 2022

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They were friendly and courteous..,I called to let them know it was going to be a late check in, but they made a note and all was good.
Stayed 1 night in Jul 2022

2/10 Terrible

Stephanie

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I payed cash and they’ve charged my card
Stayed 1 night in Jun 2022

2/10 Terrible

Stephanie

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I paid cash and they also charged my card
Stayed 1 night in Jun 2022

10/10 Excellent

Patricia

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay much needed rest
Stayed 1 night in Jun 2022
Response from Brand Experience Team on Jun 9, 2022
Hi Justin, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Lilith #Team6

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't stay again
Outside trashy, homeless sleeping on the ground, lots of traffic, room counter had old soap spots. Needs improvement seriously in and out!
Stayed 2 nights in Jun 2022
Response from Brand Experience Team on Jun 9, 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

2/10 Terrible

maria, Oakland

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a really bad odor. The smoke detector was missing, the lamp was missing and the bed sheets/bed covers had some burn marks
Stayed 1 night in May 2022
Response from Brand Experience Team on Jun 9, 2022
Hi Maria, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6

8/10 Good

Koua

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022
Response from Brand Experience Team on Jun 7, 2022
Dear Koua, We’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.