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Reviews of Residence Inn by Marriott Stillwater

3 out of 5
Residence Inn by Marriott Stillwater
800 S Murphy Street, Stillwater, OK

Reviews

9.4

Exceptional

Rating 10 - Excellent. 552 out of 733 reviews" "
Rating 8 - Good. 125 out of 733 reviews" "
Rating 6 - Okay. 28 out of 733 reviews" "
Rating 4 - Poor. 18 out of 733 reviews" "
Rating 2 - Terrible. 10 out of 733 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 4 nights in Apr 2024

10/10 Excellent

Kevin

Stayed 1 night in Feb 2024

8/10 Good

grant

Liked: Staff & service, amenities, property conditions & facilities
Could have been cleaner - saw something spilled on couch- otherwise would have rated a 5 star for cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Manager on Jan 26, 2024
We appreciate your time in providing feedback. Your insights are crucial for us to elevate the quality of what we offer. It warms our hearts to know that you had an excellent stay, and our staff left a positive impression. We eagerly await the opportunity to host you again in the future.Thank you,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Thank you for completing our survey! Your feedback is a cornerstone for us to enhance our products and services. We're delighted that your stay was excellent, and our staff contributed to making it memorable. We look forward to serving you again in the future.Thank you,

6/10 Okay

Sharon

Stayed 1 night in Dec 2023
Response from Manager on Jan 26, 2024
Thank you for participating in our survey. Your feedback is invaluable to us as it serves as a crucial tool for enhancing the quality of our products and services.We're delighted to hear that your stay was excellent, and our staff played a significant role in making it a memorable experience for you.We look forward to welcoming you again in the future.Thank you,

10/10 Excellent

Kenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from LaLa on Dec 30, 2023
Thank you for Choosing to stay with us!

8/10 Good

Eileen

Travelled with family and small children
Liked: Cleanliness, staff & service
Front desk representative on arrival and intermittently during my stay was excellent; very helpful!!!
Stayed 6 nights in Nov 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Evelyn

Travelled with family
The young man checking us in on Thanksgiving was great! He even came out and helped my husband put our luggage on the cart. Handicap facilities in room are great.
Stayed 1 night in Nov 2023
Response from Gloria Short - Director of Sales on Nov 24, 2023
Thank you for your review. We are so glad you had an excellent experience while here and specifically from our staff. Thank you for your business and come back anytime.

4/10 Poor

Ahren

Stayed 2 nights in Nov 2023
Response from Manager on Jan 26, 2024
We appreciate you taking the time to share your feedback with us. I sincerely apologize for the negative experience you encountered during your stay. Rest assured, I have promptly addressed these issues to prevent their recurrence. Guest satisfaction is our top priority, and we are committed to continuous improvement.We value your input and would be grateful for another opportunity to provide you with a positive experience. Please consider giving Hampton Inn and Suites Stillwater-West another chance the next time you're in the area. We are dedicated to making things right and ensuring your stay is enjoyable. Thank you for your understanding and consideration.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Gloria Short - Director of Sales on Nov 24, 2023
Thank you for staying with us and your review. Come see again soon.

10/10 Excellent

Creighton

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The man in charge of the kitchen was so nice and kind. My family loved the food he made especially the Biscuits and Gravy …He makes you want to come back. A plus employee with a GREAT SMILE….Thanks again
Stayed 2 nights in Oct 2023
Response from Gloria Short - Director of Sales on Nov 25, 2023
Thank you for your kind words regarding our staff and how he provided a memorable experience for you. We appreciate the review and so glad you stayed with us. Come back anytime.

10/10 Excellent

Bonney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, front desk very nice checking in.
Stayed 1 night in Sep 2023
Response from Gloria Short - Director of Sales on Nov 25, 2023
Thank you, Bonney. We appreciate you staying with us and for giving us your feedback. Come back to see us again.

10/10 Excellent

Domonique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Kenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Always enjoy our stay here! Staff is wonderful and rooms are great!
Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gloria Short - Director of Sales on Nov 25, 2023
Thank you for staying with as at RIS and for your review. Please come back to see us anytime.

8/10 Good

Brittney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The beds we comfy and room was spacious.
Stayed 1 night in Aug 2023

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional room, far surpassed my expectations
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
It was hassle free and clean. People are friendly and it is close to campus.
Stayed 1 night in Aug 2023

10/10 Excellent

Tim

Liked: Cleanliness, property conditions & facilities, room comfort
A wonderful property well worth the cost. It was clean, well kept, easy access, great location. The only thing not a 10 was the front desk, and perhaps she was just not having her best day - she was ok just not super friendly and helpful. I will definitely stay again on my next trip to Stillwater.
Stayed 2 nights in Aug 2023

10/10 Excellent

Reanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Yvette, Tulsa

Stayed 1 night in Aug 2023

4/10 Poor

Damon

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed
Very disappointed in this Marriott property. The property was a bit old and everything was outdated. The service was blah and when I requested assistance with the army of kids above me playing football, they told me nothing could be done. I would not recommend staying here and would not stay here.
Stayed 1 night in Aug 2023
Response from LaLa on Aug 17, 2023
Dear Damon, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent for the price
Stayed 1 night in Aug 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay

10/10 Excellent

Haskel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Rooms Okay Breakfast No Wi-Fi
The suite was great and the staff was kind. The gentleman who oversees the breakfast was particularly attentive, and a young woman who works at the front desk was especially helpful. This property is newer and nicer than other Residence Inns I have stayed at recently. My room was a spacious suite with two queen beds and a separate sitting room/full kitchen. I stayed a week and breakfast offerings were more extensive on some days than others. The days with bigger breakfasts had breakfast potatoes, which I wish had been available every morning. I also wish fresh fruit had always been available. But even on the days with the smaller number of offerings there were eggs, sausage, cereal, and waffles to chose from. The only real issue I had was that the Wi-Fi went out halfway through my trip and was not restored while I was there, even though someone had purportedly come out to fix it the day before I left. It may be the fault of the internet provider, but I’d brought my laptop so I could work during my stay and was unable to do so all weekend, Monday, and Tuesday morning before I checked out. But despite the lack of Wi-Fi I would definitely stay again.
Stayed 6 nights in Jul 2023
Response from lala on Aug 6, 2023
Thank you for you response hope you come stay with us again!

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious a comfortable. Starting to get a little dated and needs some updating. Carpet at the room entry needs replacing.
Stayed 1 night in Jul 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay. We will be renovating and updating the property soon.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and roomy. The beds and pillows were seriously amazing. Decent breakfast too with the exception of the coffee.
Stayed 1 night in Jul 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay
Stayed 1 night in Jul 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay

8/10 Good

Leshia M.

Travelled with partner
Liked: Amenities
Awesome
Stayed 1 night in Jul 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant weekend. The bed was very comfy and everything was clean and inviting. The only hiccup we had was no remote for the TV but the front desk had one readily available. My daughter lives in Stillwater and this will be our go-to for visits.
Stayed 2 nights in Jul 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay.
Stayed 1 night in Jul 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay

10/10 Excellent

Keith

Stayed 2 nights in Jul 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay

10/10 Excellent

Jeremy

Stayed 1 night in Jul 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay

6/10 Okay

Vivian

Stayed 1 night in Jul 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay

10/10 Excellent

JOSHUA

Stayed 1 night in Jul 2023
Response from C on Jul 12, 2023
Thank you for staying with us, glad to hear you enjoyed your stay with us.

8/10 Good

Gordon R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from C on Jul 5, 2023
Thank you for your feedback, we are glad you enjoyed your stay

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Clean. Wonderful.
Stayed 1 night in Jul 2023
Response from C on Jul 5, 2023
Thank you for staying with us, we are glad to hear you enjoyed your stay.

8/10 Good

Kerry

Stayed 1 night in Jun 2023
Response from lala on Jul 1, 2023
Thank you for staying with us hope to see you again soon!

10/10 Excellent

michelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hi
Stayed 1 night in Jun 2023
Response from lala on Jun 30, 2023
Thank you for staying with us at the Residence Inn Stillwater have a excellent day!

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quite. Spacious suites, it made for a really nice stay for me to work remotely while my daughter attended a week-long camp at OSU. We will definitely be back! Loved the neighborhood and area to take walks in.
Stayed 5 nights in Jun 2023
Response from C on Jun 26, 2023
Thank you for staying with us, we are glad you enjoyed your stay with us, even if you had to work. We hope to see you again if your travels should bring you back to Stillwater

10/10 Excellent

Michelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023
Response from C on Jun 26, 2023
Thank you for staying with us, we are glad you enjoyed your stay.

10/10 Excellent

Laura

Stayed 1 night in Jun 2023
Response from C on Aug 8, 2023
Thank you for staying with us, we are glad you enjoyed your stay

8/10 Good

Jennifer

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
What I really appreciate it was the friendliness of everyone on staff. I showed up to check in at five and was not able to get into my room immediately which made me kind of sad, but the lady at the front counter explained that they had been shortstaffed and I get that. When I got to the room, I noted a couple areas that needed attention. In the kitchenette silverware, utensils, and glasses were dirty. I ended up washing a load of dishes so that I could use the utensils during my stay. The one recommendation that I would make is to remind staff to be mindful of kitchen items being as clean. The other problem I faced was the showerhead as it didn’t work to full capacity-room 410 if you’d like to check on that at Residence Inn in Stillwater. Half of the water was pouring from the faucet while the other half trickled from the shower head.
Stayed 2 nights in Jun 2023
Response from C on Jun 26, 2023
Thank you for staying with us and providing your feedback on your recent stay. We will certainly take that feedback and use it to help us improve. We hope to see you again if your travels should bring you back to the Stillwater area

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from LaLa on Jun 19, 2023
Dear Brandi ,On behalf of the entire hotel team, I want to thank you for sharing about Your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Terry

Stayed 1 night in Jun 2023
Response from LaLa on Jun 19, 2023
Dear Terry,On behalf of the entire hotel team, I want to thank you for sharing about Your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.