Indoor pool, sun loungers

Reviews of Cobblestone Hotel & Suites – Wisconsin Rapids

2.5 out of 5
Cobblestone Hotel & Suites – Wisconsin Rapids
3010 8th St S, Wisconsin Rapids, WI

Reviews

8.4

Very good

Rating 10 - Excellent. 187 out of 396 reviews" "
Rating 8 - Good. 140 out of 396 reviews" "
Rating 6 - Okay. 32 out of 396 reviews" "
Rating 4 - Poor. 25 out of 396 reviews" "
Rating 2 - Terrible. 12 out of 396 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area great for kids dog friendly staff knowledgeable and friendly
Stayed 1 night in Apr 2024
Response from Jonathan/GM on Apr 21, 2024
Thank you so much for taking the time to leave such a wonderful review of your recent stay at our hotel. We are thrilled to hear that you found our pool area to be great for kids and that our staff was both knowledgeable and friendly during your visit. We strive to provide a welcoming and accommodating experience for all of our guests, including our furry friends, and we are delighted to hear that you and your dog felt at home during your stay. We hope to welcome you back for another enjoyable stay in the near future. Thank you again for choosing to stay with us and for your kind words.

10/10 Excellent

Jeanette, Tippecanoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly hotel. Walking distance to restaurants. Hotel property ok. Hotel is nice although carpet could be cleaned. Continental breakfast is good and changes daily.
Stayed 2 nights in Mar 2024
Response from Jonathan/GM on Mar 26, 2024
Thank you for taking the time to leave such a positive review of your recent stay with us. We are thrilled to hear that you found our hotel to be nice and friendly, and that our convenient location within walking distance to restaurants met your needs.We appreciate your feedback regarding our property and will certainly look into addressing the cleanliness of our carpets to ensure a comfortable stay for all of our guests. It is also great to hear that you enjoyed our daily-changing continental breakfast - we aim to provide a variety of options to suit everyone's tastes.We hope to have the pleasure of welcoming you back to our hotel in the future. Thank you again for choosing to stay with us.

10/10 Excellent

Jeanette, Tippecanoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Located within walking distance of several restaurants. Located on main road with easy access. Staff very friendly. Good Breakfast.
Stayed 1 night in Mar 2024
Response from Jonathan/GM on Mar 10, 2024
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed our convenient location near restaurants and easy access from the main road. Our staff takes great pride in providing exceptional service, and we are delighted to hear that you found them to be friendly. We're also glad to hear that you enjoyed our breakfast offerings. We hope to have the pleasure of welcoming you back for another great stay in the future!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place friendly staff, would stay again if in WI Rapids
Stayed 1 night in Feb 2024
Response from Jonathan/GM on Feb 27, 2024
Thank you for taking the time to share your feedback with us! We are thrilled to hear that you had a pleasant stay and found our staff to be friendly. We are glad to hear that you would consider staying with us again if you are in the Wisconsin Rapids area. We look forward to welcoming you back in the future and providing you with another enjoyable experience. Thank you for choosing our hotel!

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jonathan/GM on Jan 10, 2024
Thank you for your fantastic review and for choosing to stay with us. We are absolutely delighted to hear that your experience at our hotel was nothing short of perfection, as reflected in your glowing 5/5 rating.At Cobblestone Hotel &Suites, guest satisfaction is our utmost priority, and we constantly strive to provide exceptional service, luxurious accommodations, and a memorable stay. It warms our hearts to learn that we were able to meet and exceed your expectations during your time with us.Thank you again for taking the time to share your positive experience with us. Should your travels bring you back to Wisconsin Rapids, we would be honored to have the opportunity to welcome you once more and provide you with another exceptional stay.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town hotel
Cobblestone is an okay hotel. Nothing spectacular but not horrible. The room was surprisingly big and the bed is INCREDIBLY comfortable. Loved the water pressure and shower head. I was disappointed there was no gym in the property but had an option to go down the street to a gym. Didn’t because it was too cold and dark. I’d stay again.
Stayed 1 night in Dec 2023
Response from Jonathan/GM on Dec 17, 2023
Thank you for taking the time to share your feedback about your recent stay at Cobblestone Hotel. We appreciate your honest rating and review.We are delighted to hear that you found our rooms to be surprisingly spacious and our beds to be incredibly comfortable. At Cobblestone Hotel, guest comfort and satisfaction are always our top priorities, and we are thrilled that we were able to provide you with a relaxing and enjoyable stay.We completely understand your disappointment regarding the absence of a gym on the property. We apologize for any inconvenience this may have caused. However, we do strive to offer alternative options for our guests, such as the nearby gym facility.We are pleased to know that you had a positive overall experience and that you would consider staying with us again in the future. We truly value your loyalty, and it would be our pleasure to welcome you back to Cobblestone Hotel.Thank you once again for choosing Cobblestone Hotel. We look forward to serving you again soon.

4/10 Poor

Billy, Dayton

Stayed 2 nights in Nov 2023
Response from Jonathan/GM on Dec 3, 2023
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We appreciate your honest review and want to assure you that we take all guest feedback seriously as it helps us improve our services.We are sorry to hear that your experience fell short of your expectations, and we sincerely apologize for any inconveniences you may have faced during your stay. We understand the importance of providing exceptional service to our guests, and we regret that we failed to meet your needs on this occasion.If you would be willing to share more specific details about the issues you encountered, it would greatly assist us in addressing the areas where we need to improve. Our team is committed to learning from our guests' experiences and making necessary changes to ensure a better stay for all future guests.Please know that we have addressed your concerns with our staff to ensure that similar situations do not arise in the future. We strive to provide a comfortable and enjoyable stay for all our guests, and we missed the mark during your visit.We hope that you will consider giving us another opportunity in the future to deliver the high standard of service that we are known for. It would be our pleasure to welcome you back and demonstrate our commitment to providing an excellent guest experience.Once again, we appreciate your feedback and thank you for choosing our hotel. Should you have any further questions or concerns, please feel free to contact us directly.

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jonathan/GM on Oct 31, 2023
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant stay with us and we appreciate your rating of four out of five. We strive to provide exceptional service and amenities for our guests, and it is great to see that we met your expectations.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the property made it easy to find. Breakfast was hot and very good and had good selections. Bathroom fit my needs and the bed was comfortable. The TV was easy to operate.
Stayed 2 nights in Oct 2023
Response from Jonathan/GM on Oct 29, 2023
Thank you very much for taking the time to share your experience with us. We are thrilled to read that you enjoyed your stay with us and that our location was convenient for you. We are also pleased to hear that you enjoyed our breakfast selection and that our bathroom and bedding met your needs. It is wonderful to know that the TV was easy to operate, as we aim to provide a hassle-free experience for all of our guests. Your kind words are truly appreciated, and we are grateful for your feedback.Once again, thank you for staying with us and for sharing your positive feedback. We look forward to welcoming you back in the future.

10/10 Excellent

Platt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jonathan/GM on Oct 28, 2023
Thank you for taking the time to write such a wonderful review of your recent stay with us! We are truly delighted to hear that you had an excellent experience and that you would rate us 5/5.It brings us great joy to know that we were able to meet your expectations and provide you with exceptional service throughout your stay. We take pride in ensuring that every guest feels comfortable and well-cared for, so your positive feedback is truly rewarding for our team.Thank you again for choosing to stay with us and for sharing your feedback with the community. We look forward to welcoming you back for another memorable stay should your travels bring you back to our area

10/10 Excellent

Matt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was top notch. Also, breakfast was much better than any usual continental breakfast. Will definitely come back to this place when in Wisconsin Rapids.
Stayed 1 night in Oct 2023
Response from Jonathan/GM on Oct 22, 2023
Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found everything top-notch, and that our breakfast exceeded your expectations. Your kind words mean a lot to us and we are delighted to know that you would choose to stay with us again when you are in Wisconsin Rapids. Our team looks forward to welcoming you back soon!

10/10 Excellent

Derek, Altoona

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, nice room
Stayed 1 night in Oct 2023
Response from Jonathan/GM on Oct 16, 2023
Thank you for sharing your wonderful review of your recent stay with us. We are absolutely thrilled to hear that you found your accommodations to be excellent, clean, and nice. We take great pride in providing the highest level of hospitality and service to our guests, so your feedback is truly appreciated. We're so glad that you enjoyed your time with us and hope that you will come visit us again soon.Once again, thank you for taking the time to share your experience with us. Your feedback is invaluable in helping us continue to deliver exceptional service to all our guests.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Short but excellent.
Stayed 1 night in Oct 2023
Response from Jonathan/GM on Oct 15, 2023
Thank you for taking the time to share your great experience with us. We are thrilled to hear that your stay with us was excellent and met your expectations. It is always our goal to provide exceptional service and amenities to all of our guests, and we are glad that we were able to deliver that to you.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
nice staff
Stayed 1 night in Oct 2023
Response from Jonathan/GM on Oct 22, 2023
Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that your stay was nothing short of excellent and that you were pleased with our hotel. We strive to provide exceptional service, comfortable accommodations, and amenities that meet the expectations of our guests.Your positive feedback regarding our hotel is truly appreciated, and we are delighted to hear that you had a great experience with us. We are glad that you were satisfied with our hospitality, facilities, and cleanliness.Once again, thank you for your positive feedback and rating of our hotel. It was a pleasure to serve you and we look forward to the opportunity to welcome you back again in the future.

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place, will return!
Stayed 4 nights in Sep 2023
Response from Jonathan/GM on Sep 26, 2023
We are thrilled to read your review and delighted that you had such an excellent stay with us. Thank you so much for taking the time to share your positive experience with others.At our hotel, we strive to provide our guests with the highest level of service, comfort, and convenience, and we are glad to hear that we met your expectations during your stay with us.Your feedback is very important to us, and we would like to thank you once again for choosing our hotel for your recent visit. We look forward to serving you again soon and hope to see you in the near future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jonathan/GM on Sep 23, 2023
Thank you for taking the time to leave such a wonderful review of your recent stay with us! We're thrilled to hear that you had such an excellent experience at our hotel and that we were able to provide you with the exceptional service and amenities that you deserve. It was our pleasure to have you as our guest, and we hope to welcome you back again soon for another unforgettable stay. Thank you again for your kind words and recommendation!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up.
We.stayed here for one night with our grown children and grandchildren. Everyone we talkes to was very nice. Pool was warm and the hot tub was hot. Pool area was clean too. Continental breakfast was very good, a lot to choose from. I only had one.issue and that was the carpet needed cleaning in the room. We would stay here agin.
Stayed 1 night in Sep 2023
Response from Jonathan/GM on Sep 13, 2023
Thank you for taking the time to share your feedback about your recent stay at our hotel. We are delighted to hear that you had an enjoyable experience overall and that our friendly staff, warm pool, and tasty breakfast made a difference for you and your family. We appreciate your constructive criticism about the carpet in your room and will ensure that we take steps to improve in this area moving forward. We are in the process of our property improvement plan this coming November. We are grateful for your patronage and look forward to welcoming you back for another stay with us. Thank you again for your review!

6/10 Okay

pedro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Jonathan/GM on Sep 6, 2023
Thank you for taking the time to share your honest feedback with us regarding your recent stay at our hotel. We greatly appreciate all feedback from our guests, as it enables us to continuously improve and enhance our services.We are sorry to hear that your experience fell short of your expectations, and we apologize for any inconvenience caused during your stay. We would appreciate it if you could provide us with more specific details about the issues you have faced during your stay so that we can address and rectify them accordingly.We hope that you will consider staying with us again in the future and allow us the opportunity to provide you with a better experience that meets or exceeds your expectations. If you have any further concerns or feedback, please do not hesitate to reach out to us.Thank you again for choosing our hotel as your place of stay, and we look forward to welcoming you back soon.

10/10 Excellent

Sean

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jonathan/GM on Aug 31, 2023
Thank you so much for taking the time to write such a fantastic review! It's wonderful to hear that you had a perfect 10 out of 10 stay with us. We are thrilled to know that our hotel met and exceeded your expectations, and we appreciate your kind words about our team, facilities, and overall service.We aim to provide our guests with exceptional experiences that will linger in their memories long after they leave, and we're delighted to have achieved that with you. Your satisfaction is our utmost priority, and we are grateful for the opportunity to have served you and your loved ones.We hope to welcome you back to our hotel on your next visit to the area. Please don't hesitate to let us know if there's anything we can do to make your stay even better. Thank you again for choosing to stay with us, and we look forward to seeing you soon.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to home which was being sold. Closer yet to my former employer, even better. Minor wall damage around top of shower, weak spray, but all in all a very nice QUIET place to rest and relax and soak in the heated whirlpool. AAA in my book just on that last item.
Stayed 3 nights in Aug 2023
Response from Jonathan/GM on Aug 29, 2023
Thank you for taking the time to share your recent experience at our hotel. We are glad to hear that our convenient location and quiet accommodations provided a relaxing stay for you. It is wonderful to know that you enjoyed the heated whirlpool and found it to be a highlight of your visit.We apologize for any inconvenience you may have experienced with the minor wall damage around the top of the shower and weak spray. Your feedback is greatly appreciated and will be shared with our maintenance team to ensure we are providing the best possible experience for our guests.Thank you for considering us an AAA hotel and for choosing to stay with us. We look forward to welcoming you back in the future and hope to exceed your expectations on your next visit.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and comfortable. The staff is extremely friendly and helpful. Good location.
Stayed 1 night in Aug 2023
Response from Jonathan/GM on Aug 28, 2023
Thank you for sharing your experience with us and other potential guests. We are thrilled to hear that you found our hotel to be clean and comfortable, and that our staff were friendly and helpful. We pride ourselves on providing exceptional service to all of our guests, so it is wonderful to hear when we get it right.We are also glad to know that our location worked out well for you. It’s no secret that our hotel is in a prime spot, and we’re happy to hear that you were able to take advantage of all the area has to offer.We appreciate your kind words and hope to have the pleasure of welcoming you back soon for another exceptional stay.

10/10 Excellent

Warren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, comfortable beds and nice breakfast.
Stayed 1 night in Aug 2023
Response from Jonathan/GM on Aug 20, 2023
Thank you for taking the time to review our hotel! We are delighted to hear that you had a positive experience during your stay. Maintaining cleanliness in our hotel is of utmost importance to us, and we appreciate your recognition of our efforts. We believe that a comfortable bed is essential for a good night's sleep, and we are glad to know that you found our beds to be cozy and comfortable. We take great pride in our breakfast offerings, and we are pleased that you enjoyed our selection. It is our goal to provide a variety of options to cater to different tastes and dietary requirements. Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back soon. If you have any additional feedback or suggestions, please feel free to share them with us.

8/10 Good

Natsagmaa

Stayed 1 night in Aug 2023
Response from Jonathan/GM on Sep 5, 2023
Thank you for taking the time to leave a review of your recent stay with us. We value all feedback, and it is wonderful to hear that you enjoyed your time here. We are pleased to know that our accommodations were comfortable, clean, and met your expectations. We understand that there were some areas that could be improved upon, and we will take your comments into account as we work to enhance the guest experience at our property. We appreciate your feedback, which helps us to better understand the needs and preferences of our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back soon.

10/10 Excellent

Bonita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Belinda was fantastic!!!!!
Stayed 1 night in Aug 2023
Response from Jonathan/GM on Aug 6, 2023
I am very glad to hear that Belinda provided such exceptional service! It's always a pleasure when a member of staff goes above and beyond expectations to ensure customer satisfaction. We truly value our employees and it's wonderful to know that Belinda has made a positive impact during your overnight stay. We will make sure to pass along your feedback and commend her for her fantastic work. Thank you for taking the time to acknowledge her efforts, and we hope to provide you with more outstanding service in the future when you come to the Wisconsin Rapids area again.

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jonathan/GM on Jul 28, 2023
Thank you for choosing to stay with us. We are delighted to hear that you had an excellent experience during your stay. Providing exceptional service and creating memorable experiences for our guests is our top priority.We appreciate your kind words and positive feedback. It's wonderful to know that our accommodations, amenities, and the overall atmosphere met your expectations. Our dedicated team works tirelessly to ensure every aspect of your stay is enjoyable and comfortable.We value your patronage and look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for your kind words, and we hope to have the pleasure of serving you again soon.

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2023
Response from Jonathan/GM on Jul 24, 2023
Thank you for taking the time to review our hotel. We are pleased to see that you had a great time with us. We look forward to seeing you again the next time you travel to the Wisconsin Rapids area again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not great service
We stayed from a Thursday to Sunday. We had to ask for fresh towels daily and our garbage's were overflowing as we did not receive any service while we were gone at ball games. Some of the bread items at breakfast had mold on them. The beds were comfy but for the price you pay I was expecting a little better service.
Stayed 3 nights in Jul 2023
Response from Jonathan/GM on Jul 10, 2023
I'm sorry to hear about the issues you experienced during your stay from Thursday to Sunday. It's certainly disappointing when the service falls short of expectations, especially considering the price paid.The lack of daily towel replacement and overflowing garbage bins are clear indications that the housekeeping service was not up to par. It's understandable that you expected a higher level of service in terms of cleanliness and tidiness, particularly when you were away attending ball games. These oversights should have been addressed promptly to ensure a comfortable and pleasant stay.Additionally, discovering mold on some of the bread items at breakfast is concerning. Food quality and hygiene are crucial aspects of any hospitality establishment, and it's regrettable that this issue was not properly addressed. Moldy food items should never be served to guests, and the breakfast service should have been more attentive and vigilant in ensuring the freshness and safety of the food provided.On a positive note, it's good to hear that the beds were comfortable. However, it's understandable that you expected a higher level of overall service given the price you paid. It's important for hotels to provide consistent and satisfactory service to justify the rates they charge.In situations like these, it's generally advisable to express your concerns to the hotel management or staff. They should be made aware of the issues you faced during your stay so that they can address them and improve their services for future guests and also take steps to rectify the situation.Thank you for sharing your feedback, and I hope your future hotel experiences meet your expectations. We do hope to see you again the next time you are in the Wisconsin Rapids area again and that you will give us another opportunity to see if we have improved from this visit.

10/10 Excellent

Dana

Stayed 1 night in Jul 2023
Response from Jonathan/GM on Jul 10, 2023
Thank you for taking the time to review our hotel. We are pleased to see that you had a great time with us. We look forward to seeing you again the next time that you are in the Wisconsin Rapids ara again.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jonathan/GM on Jul 9, 2023
Thank you for taking the time to review our hotel, we are very pleased to see that you had a very enjoyable stay with us. We look forward to seeing you again the next time that you’re in the Wisconsin Rapids area.

8/10 Good

Rob

Stayed 1 night in Jul 2023
Response from Jonathan/GM on Jul 6, 2023
Thank you for taking the time to review our hotel, we are pleased to see that you had a good time with us. We hope to see you again the next time that you travel to the Wisconsin Rapids area again.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Much better than I expected! I will stay here again!
Stayed 1 night in Jun 2023
Response from Jonathan/GM on Jul 1, 2023
Thank you for taking the time to review our hotel. We are pleased to see that you enjoyed your stay with us. We are glad that you had a great time with us. We look forward to seeing you again the next time you are in the Wisconsin Rapids area again

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
clean and well kept.
Stayed 2 nights in Jun 2023
Response from Jonathan/GM on Jun 27, 2023
Thank you for taking the time to review our hotel. We are pleased to see that you enjoyed your stay with us. We look forward to seeing you again the next time you are in the Wisconsin Rapids area again.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, the breakfast was really good, room was clean would definitely stay here again
Stayed 1 night in May 2023
Response from Jonathan/GM on May 21, 2023
Thank you for taking the time to review our hotel. We are pleased to see that you had a very enjoyable stay with us. We look forward to seeing you again the next time that you’re in the Wisconsin Rapids area.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Hotel is not bad, nothing fancy and a little bit worn.
Stayed 2 nights in May 2023
Response from Jonathan/GM on May 15, 2023
Thank you for taking the time to review our hotel. We were pleased to see that you had an enjoyable stay with us. We are planning a renovation coming this winter season, so we are very excited to see an updated hotel. We do hope to see you again either before or renovation, or after our reservation.

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2023
Response from Jonathan/GM on May 13, 2023
Thank you for taking the time to review our hotel. We are pleased to see that you had a good time with us. We hope to see you again the next time you are in the Wisconsin Rapids area again.

10/10 Excellent

Cyndi

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Shouldn't have to play with the toilet to make it work. In room 115 the float kept sticking and in the conference room sometimes you had to jiggle the handle to make it stop running. Very accepting of family staying there gathering and enjoying each others company.
Stayed 2 nights in Apr 2023
Response from Jonathan/GM on May 2, 2023
Thank you for taking the time review our hotel. We are pleased to see that you had a great time with us and you enjoyed your stay with us. We did have the maintenance department fix the issue with the toilet. We do look forward to seeing you again the next time you are in the Wisconsin rapids area again.

10/10 Excellent

AMY, eden

Stayed 1 night in Apr 2023
Response from Jonathan/GM on May 21, 2023
Thank you for taking the time to review our hotel, we are pleased to see that you enjoyed your stay with us. We look forward to seeing you again the next time that you’re in the Wisconsin Rapids area.

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Excellent Hotel, awesome breakfast clean rooms very friendly staff. all around very nice.will stay again .
Stayed 2 nights in Apr 2023
Response from Jonathan/GM on Apr 23, 2023
Thank you for taking the time to review a hotel. We are greatly pleased to see that you had a wonderful time with us. We look forward to seeing you again the next time that you’re in the Wisconsin Rapids area.

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away with grandkids
It was ok . Breakfast was good. But they didn't keep on replacing empty items. And couldn't find anyone as they where all outside smoking.
Stayed 1 night in Apr 2023
Response from Jonathan/GM on Apr 23, 2023
Thank you for taking the time to review our hotel. We wished you would have said something because the only staff members that went outside was housekeeping staff and they went off to the side of the building. There was the front desk clerk behind the front desk area does not smoke was working on checked out laundry and also a breakfast attendant that was working on replacing items as they went empty, also the general manager was in the office all morning which was available if someone would have came to the desk and needed help with anything. We hope this has cleared up any misunderstandings about the staff that was available to assist with anything during your stay with us. We are glad however that these items did not interfere with your enjoyable stay with us. We look forward to seeing you again the next time you are in the Wisconsin Rapids area.

8/10 Good

Katherine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great stay!
Stayed 1 night in Apr 2023
Response from Jonathan/GM on Apr 23, 2023
Thank you for taking the time to review a hotel, we are pleased to see that you had a very enjoyable stay with us. We look forward to seeing you again the next time that you come to the Wisconsin Rapids area.

10/10 Excellent

Jeanette, Tippecanoe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast. Great customer service. Nice pool area. Convenient walking to restaurants.
Stayed 2 nights in Apr 2023
Response from Jonathan/GM on Apr 11, 2023
Thank you for taking the time to review our hotel, we are pleased to see that you had an excellent time with us. We look forward to seeing you again the next time that you come to the Wisconsin Rapids area.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Jonathan/GM on Mar 28, 2023
Thank you for taking the time to review our hotel, we are pleased to see that you had an enjoyable stay with us. We look forward to seeing you again the next time that you come to the Wisconsin Rapids area.

4/10 Poor

Steve

Stayed 1 night in Mar 2023
Response from Jonathan/GM on Mar 22, 2023
Thank you for taking the time to Riviera hotel. We’re sorry to see that you did not have an enjoyable stay with us. We do hope to see you again and that you’ll give us another chance the next time that you’re in the Wisconsin Rapids area.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pool was finally warm enough to swim. Whirlpool was broken. Keys fir hotel and room were not functioning. Breakfast was disappointing. We look forward to the waffle bar and the batter was awful this time! We stay here at least 2-3 times a year to visit family and the last 2-3 stays have been sub par. I think it’s time to look elsewhere.
Stayed 1 night in Mar 2023
Response from Jonathan/GM on Mar 19, 2023
Dear Margaret, thank you for taking the time to review our hotel. I’m sorry to see that you did not have a good time with us, and that you will seeking future accommodations elsewhere.The hot tub in the pool area is closed due to electrical reasons, and for the safety of our guests. At this point in time we are hopeful that this item will get repaired sooner than later and we are expected hopefully sometime this week to have it re-opened.We have a trainee at the front desk who is learning the system who is still very new and very green when it comes to making key cards correctly which could be the issue to why your room keys were not working properly during this particular stay. again, I do apologize that you did not have a good time with us this time around and I do understand that for future states you’ll be seeking other accommodations in the area. I do hope at some point you will decide to give us another chance in the future when you come back to the Wisconsin Rapids area.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
It was very relaxing and quiet and convenient to get food
Stayed 1 night in Mar 2023
Response from Jonathan/GM on Mar 19, 2023
Thank you for taking the time to review our hotel, we are pleased to see that you enjoyed your stay with us, and it was an excellent visit. We look forward to seeing you again the next time that you come to the Wisconsin Rapids area.

8/10 Good

Jennifer

Stayed 1 night in Feb 2023
Response from Jonathan/GM on Nov 10, 2023
Thank you for taking the time to leave us a 4/5 review. We greatly appreciate the feedback and are delighted to hear that you enjoyed your stay with us.We are always striving to provide our guests with the highest level of service and comfort, and we are pleased to see that we have met your expectations.Thank you again for choosing to stay with us, and we look forward to welcoming you back in the near future.

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and my room was very clean . I didn't get to sleep until 12:30 a.m. and was woke up by the snow plowing of outside my window at 4:30 a.m. I was unable to go back to sleep and it made for a long day .
Stayed 1 night in Mar 2023
Response from Jonathan/GM on Mar 11, 2023
Thank you for taking the time to review a hotel, we are pleased to see that you had an excellent stay with us. I do apologize for the snowplows for waking you up during the night due to the snow storm. We do hope to see you again the next time that you’re in the Wisconsin Rapids area again.

10/10 Excellent

Leslie, Huntley

Stayed 1 night in Feb 2023
Response from Jonathan/GM on Mar 22, 2023
Thank you for taking the time to review our hotel. We’re place to see you had enjoyable stay with us. We look forward to seeing you again the next time that you’re in the Wisconsin Rapids area.

6/10 Okay

Renee

Stayed 1 night in Feb 2023
Response from Jonathan/GM on Mar 19, 2023
Thank you for taking the time to review our hotel. We are pleased to see that you had an enjoyable stay with us. We look forward to seeing you again the next time that you’re in the Wisconsin Rapids area.

10/10 Excellent

Leslie, Huntley

Travelled with partner
Liked: Cleanliness, staff & service
Easy check in! Very helpful staff!
Stayed 1 night in Feb 2023
Response from Jonathan/GM on Feb 25, 2023
Thank you for taking the time to review our hotel. We’re pleased to see that you had a great time with us. We look forward to seeing you again the next time that you’re in the Wisconsin Rapids area.