Signature Suite, 1 Bedroom, Non Smoking, Bathtub | Private kitchen

Reviews of The Villa by Frogner House

4 out of 5
The Villa by Frogner House
Nygaten 24, Stavanger

Reviews

6.4
Rating 10 - Excellent. 4 out of 20 reviews" "
Rating 8 - Good. 4 out of 20 reviews" "
Rating 6 - Okay. 5 out of 20 reviews" "
Rating 4 - Poor. 5 out of 20 reviews" "
Rating 2 - Terrible. 2 out of 20 reviews" "

8.0/10

Cleanliness

5.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Morten

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Self everything “service” hotel
Hallways and entrance smells like an old basement. Very moldy smelling. Self service hotel where you check in on a screen on the wall. No one except guest around. Raises questions about security and who to talk to with an issue with the room. Room seems newly renovated and ok.
Stayed 1 night in Nov 2023
Response from SO on Dec 5, 2023
Thank you for your constructive feedback.Unfortunately, we are experiencing errors and shortcomings with a newly opened hotel. The team is constantly working on new improvements.If you were to visit us again - we hope to see us from a better side.Thank you for your visit :-)

4/10 Poor

Quinn, Sneads Ferry

Liked: Cleanliness
Disliked: Staff & service
Stayed 5 nights in Sep 2023

10/10 Excellent

Adrian

Stayed 2 nights in Nov 2023
Response from Elina on Dec 5, 2023
Kjære Adrian, takk for at du valgte å bo hos oss og for din tilbakemelding. Det setter vi stor pris på! Håper vi kan ønske deg velkommen tilbake igjen. Med vennlig hilsen, Frogner House Apartments

4/10 Poor

Kristin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Fikk et mindre rom enn jeg hadde betalt for, det var 10 grader ved ankomst og tok over 1 døgn før det ble normal temperatur, fikk kun 2 kaffekapsler på to dager. Pluss siden var god beliggenhet, rent og gode senger.
Stayed 2 nights in Nov 2023
Response from SO on Nov 29, 2023
Tusen takk for din tilbakemelding Kristin.Vi har desverre ikke daglig rengjøring, men det innfris med forespørrsel. Det gjeldere også med amenities og kaffe etc. Vi beklager din dårlige opplevelse.Vennlig hilsen Team Frogner House.

6/10 Okay

Claus Nexø

Stayed 1 night in Nov 2023
Response from Elina on Dec 5, 2023
Kjære gjest, takk for at du valgte å bo hos oss og for din tilbakemelding. Det setter vi stor pris på! Håper vi kan ønske deg velkommen tilbake igjen. Med vennlig hilsen, Frogner House Apartments

6/10 Okay

Petter

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Fiks røra så blir dette bra!
Fint men lite rom. Alt rent og moderne. Helt greie senger (forrige hotellet her hadde fantastiske senger). Svært irriterende pipelyd, antagelig fra rør, oppstår fra 06:00 til rundt 09:00. Ikke mulig å sove med den lyden. Blir veldig upersonlig uten personale, men hvis det gjør hotellet til billigst i byen så velger jeg dette hotellet igjen.
Stayed 1 night in Nov 2023
Response from SO on Dec 5, 2023
Takk for din konstruktive tilbakemelding Petter.Desverre opplever vi feil og mangler med et ny åpnet hotell. Team jobber stadig med nye utbedringer. Om du skulle besøke oss igjen - håper vi å få vist oss fra en bedre side.Takk for ditt besøk :-)

10/10 Excellent

Anne

Stayed 1 night in Oct 2023
Response from SO on Nov 29, 2023
Tusen takk for din hyggelige tilbakemelding Anne.Takk for at du bodde på Frogner House.Kanskje vi ses igjen :-)

10/10 Excellent

Julie

Stayed 1 night in Oct 2023
Response from SO on Nov 29, 2023
Tusen takk for din hyggelige tilbakemelding Julie.Takk for at du bodde på Frogner House.Kanskje vi ses igjen :-)

8/10 Good

Ole Wormdal

Stayed 2 nights in Oct 2023
Response from SO on Nov 29, 2023
Tusen takk for din hyggelige tilbakemelding OleTakk for at du bodde på Frogner House.Kanskje vi ses igjen :-)

6/10 Okay

Chris

Stayed 1 night in Oct 2023
Response from SO on Dec 5, 2023
Thank you for staying at Frogner House.Thank you for your feedback.

4/10 Poor

Edwin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nooit meer
verschrikkelijk klein kamertje, net een bezemkast. geen ontbijt mogen zien op de kamer inchecken was een ramp
Stayed 1 night in Oct 2023
Response from SO on Oct 25, 2023
Hi Edwin,we are sorry your stay was not as a expected.Team Frogner House is available on phone 27/7 if you needed any assistance - or room change.

6/10 Okay

J S G

Stayed 2 nights in Oct 2023
Response from SO on Dec 5, 2023
Thank you for your feedback and thank you for staying at The Villa.

2/10 Terrible

Jawad

Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Claus Nexø

Stayed 2 nights in Sep 2023

4/10 Poor

Pantea

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Kenneth

Business traveller
Liked: Cleanliness, room comfort
Helt greit
Luktet litt mugg på rommet. Automatisk innsjekk der jeg ikke mottok koden på forhånd.
Stayed 1 night in Sep 2023