Ratings based on 149 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Last Minute Booking

Posted 2-Dec-2014
Booked this hotel on my Expedia app as we headed down the highway. We were greeted by a friendly front desk clerk and check in was a breeze. After a great night's sleep we enjoyed a nice hot breakfast (the biscuits and gravy were delicious) and we were back on the road in no time. Just what we needed..
Comment from Hotel Management
2-Dec-2014 by Jim, Hotel Management
Thank you for taking some of your important time to review your stay with us here in Statesville. I am most pleased you had a great stay and we provided just what you needed. Thank you for choosing our hotel and we look forward to seeing you again in the near future. Jim McJunkin General Manager Comfort Inn and Suites Statesville
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2014
Hotel was very nice. Staff was freindly. Room was clean.
Comment from Hotel Management
25-Nov-2014 by Jim, Hotel Management
Thank you for taking time to review your stay with us. I am pleased your had a great experience and I will be sure to share your comments with my staff. We work hard every day to ensure our hotel consistently offers a great guests experience. On behalf of my entire staff, thank you for choosing our hotel and we look forward to seeing you again soon. Jim McJunkin General Manager Comfort Inn and Suites Statesville
3 out of 5
by A verified traveller

Comfort Inn Suites - Statesville, NC

Posted 10-Nov-2014
Pros: The Staff.
Cons: Update and paint to give a more modern appeal. A[[eared to be wasted space. The fitness room had a bad odor.
Location: Brochure in the lobby is outdated. The Fun Station 2000 is no longer in business & appeared to be closed for a while. Not much to do in Statesville,NC
The staff are very nice and helpful which made our stay very pleasant. For the price, we could have stayed at a Holiday Inn Express and been more satisfied. The indoor pool was not very warm and a little small. The hot tub was extremely hot. Breakfast was good with a variety of different selections (not much of what I like to eat and and not very hot). Although the hotel was very clean, it needs some updates. Wi-fi access was excellent. We enjoyed our stay but will most likely select another hotel next time with more amenities. I would recommend this hotel if you are there for the amentities - ALL the staff will make your stay quite enjoyable.
Comment from Hotel Management
25-Nov-2014 by Jim, Hotel Management
Thank you for taking time to review your stay with us. I appreciate your comments and will be sure to share them with each of my department heads. All guest feedback is very important to me as I use that information to ensure that our hotel continues to offer a great guest experience. Thank you once again for your comments and I hope you will consider staying with us again. Jim McJunkin General Manager Comfort Inn and Suites Statesville
2 out of 5
by A verified traveller

Posted 5-Nov-2014
Woman that checked us in was a little rude and we stood and listened to her take a phone call and lie to a customer and speak rudely to them about how she didn't have time to help them. We booked a room with a sleeper sofa. Got to the room and there was no sofa. Had to change rooms 3 times to get a sofa and then they never gave us pillows for it. The hotel itself was not necessarily filthy but definitely rundown. The shower was the worst, dirty looking seems and missing caulk/grout. The travel shampoo bottle was half empty which probably means they are recycling that kinda stuff...gross. The bed itself was comfortable as were the pillows and bedding. The sleeper sofa was only a twin size and horrible as comfort goes...even for a pull out it was bad. Overall: Incompetent/rude staff Bathrooms need major work Comfortable bed
Comment from Hotel Management
25-Nov-2014 by Jim, Hotel Management
Thank you for taking time to review your stay with us. I certainly appreciate you calling things to my attention so I may correct them immediately. I sincerely apologize for the difficulties you had. They will be taken care of. As always, I appreciate hearing from our guests and I use all guest feedback to help me to ensure that our hotel continues to offer a great guest experience. I hope you will consider staying with us again. Jim McJunkin General Manager Comfort Inn and Suites Statesville
4 out of 5
Recommended
for Everyone
by A verified travellerfrom statesville nc

Nice place

Posted 16-Oct-2014
It was great . I will be back again everyone was very nice.
Comment from Hotel Management
25-Nov-2014 by Jim, Hotel Management
Thank you for taking time to review your stay with us. Guest feedback is always appreciated especially when it is positive. I am pleased you had a great experience with us and we look forward to seeing you again real soon. Jim McJunkin General Manager Comfort Inn and Suites Statesville
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Oct-2014
staff very cordial--need a change of menu on breakfast- overall nice stay
Comment from Hotel Management
25-Nov-2014 by Jim, Hotel Management
Thank you for taking time to review your stay with us. I appreciate your comments about my staff and will be sure to share those comments. Thank you as well for your comments about our breakfast. I am working with our food supplier about our current offerings. Once again, thank you for reviewing your stay with us and for choosing our hotel. We look forward to seeing you in the future. Jim McJunkin General Manager Comfort Inn and Suites Statesville
4 out of 5
Recommended
for Everyone
by A verified travellerfrom OHIO

Convenient and comfy.

Posted 10-Oct-2014
Great bed!! Lots of pillows. Thought it would be noisy next to the highway but we didn't hear any traffic.
Comment from Hotel Management
14-Oct-2014 by Jim, Hotel Management
Thank you for staying with us and for reviewing your stay. I always like to hear from our guests. I use all guest feedback to help me to do everything possible to create the perfect guest experience. I am happy you enjoyed the pillows! Thank you for choosing our hotel and we hope to see you again soon. Jim McJunkin General Manager Comfort Inn and Suites Statesville
4 out of 5
Recommended
for Everyone
by A verified travellerfrom H

Very nice for the price

Posted 19-Sep-2014
Had a very nice experience. Found the hotel very comfortable, clean, and up to date. Much better than we expected for the price. We would recommend staying here if your passing through Statesville.
Comment from Hotel Management
21-Sep-2014 by Jim, Hotel Management
Thank you for taking part of your valuable time to review your stay with us and thank you very much for the recommendation! It is always a pleasure to receive positive feedback. Thank you for staying with us and we look forward to seeing you again soon. Jim McJunkin General Manager Comfort Inn and Suites Statesville
4 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 10-Sep-2014 on Hotels.com
3 out of 5
Recommended
for Business Travellers
by Darrellfrom Maryland

Ok.

Posted 2-Sep-2014 on Hotels.com
The hotel was ok. It is on a road that is very easy to miss and is a bit off the road. The parking lot had a couple potholes that The staff wee nice. Some of the stairs were in need of repair. The room was poorly lit, unless you use the lamps.
Comment from Hotel Management
22-Nov-2014 by Jim, Hotel Management
Hi Darrell, Thank you for taking time to review your stay with us here in Statesville. I have notified the owner about the pot hole and he promises to have it repaired. Once again, I thank you for your review and I hope you will consider staying with us again. Jim McJunkin General Manager Comfort Inn and Suites Statesville
Comment from Hotel Management
15-Nov-2014 by Jim, Hotel Management
Thank you for taking time to review your stay with us. I always welcome and appreciate guest comments and reviews. I use that information to help me to do everything possible to ensure our future guests have a great stay. Thank you once again for choosing our hotel and we hope to see you again soon. Jim McJunkin General Manager Comfort Inn and Suites Statesville