Ratings based on 176 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller from Atlanta, GA

Disappointed Traveler

Posted 3-Jun-2015
Pros: The room was very clean and up to date.
Cons: Customer service training for the hotel's employees. I did not see a single employee that acted if they enjoyed their work.
Location: The hotel is convenient to the interstate but appears to be in a depressed area. I was a bit fearful when I stopped to get gas close by the hotel.
As the saying goes "You did not get a second chance to make a good first impression". After a long day of travel and meetings, it would have been nice to have been greeted with a smile at the front desk. Unfortunately, the woman tending the front desk was anything but friendly and it appeared that she would have rather been anywhere but at the hotel. If I had not prepaid for the hotel, I would have left and either driven all night to get home or found another place to stay.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-May-2015
Pros: pool
Spent the night here on the way to virgina. Boys loved the pool.
2 out of 5
by A verified traveller from Fairfax City, VA

Not many positives

Posted 30-Mar-2015
Pros: We liked the location and the food at the breakfast bar was tasty.
Cons: It's hard to control the noise if guests arriving late and leaving early aren't courteous. But the cleanliness of the room should be a priority.
Location: We visited Fort Dobbs state historic sight and, while the fort has not been rebuilt, the docents were very well versed.
We booked our hotel stay for a weekend get-away. Upon check in, we asked when the lounge would open. The front desk employee laughed and said "she should get in around 5:30" and something to the extent of "she's not consistent with when she arrives." We noted that the sign said that the lounge was open from 5 - 10pm. Our room had nice furnishings but there was mold in the shower and the showerewalls looked really dirty. There were 2 bars of soap, shampoo and lotion (no conditioner). We used the pool and hot tub and both seemed to be in good repair and there were ample clean towels. The sauna in the fitness center was not working. There was no in room Wi-Fi but there was a business center. Our alarm clock also kept putting out a static sound - like some sort of interference. We eventually just unplugged it. Our biggest complaint was the NOISE! It seemed like you could hear every single movement and people were coming and going until late in the night and started leaving around 6am. We even had to call the front desk around 8am because of a dog whimpering and barking down the hall. The bed was really uncomfortable too and all in all - we didn't get a restful nights sleep. Our Sunday breakfast had eggs, sausage, biscuits and gravy but the items weren't restocked. We had to ask for orange juice and there was only one biscuit and just enough waffle batter to make 1/2 waffle. The icing on the cake was one of the hotel guests coming to breakfast in his pajamas and bare feet... gross
4 out of 5
Recommended
for Business Travellers
by James

This traveller left a rating score only Posted 6-Mar-2015 on Hotels
3 out of 5
Recommended
for Business Travellers
by kazuhiro

This traveller left a rating score only Posted 5-Mar-2015 on Hotels
5 out of 5
Recommended
for Couples
by Sunny from Theresa,NY

Great people hotel

Posted 2-Mar-2015 on Hotels
Just traveling through-the hotel was a pleasant surprise. Didn't realize it was down town so abit out of the way for our purpose(on and off I81).had a very nice night-good restaurant too!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good value, great area for pets

Posted 18-Feb-2015
Stopped here with our dog en route to GA. Desk clerk was very nice and helpful. Our room was comfortable, bed was great. The hotel is situated so there were several great areas to walk our dog! Would definitely stay there again.
5 out of 5
Recommended
for Couples
by Chuck from St. Clair, MI

Welcome stay

Posted 4-Feb-2015 on Hotels
Very comfortable stay welcome after a long drive. Very nice facilities. Found a very good BBQ in the neighborhood as well.
1 out of 5
Recommended
for Business Travellers
by A verified traveller

Overbooked

Posted 2-Feb-2015 on Hotels
On the morning of our arrival we received a call that because of overbooking, we no longer had a room at this hotel. We were rebooked elsewhere and enjoyed our stay at the new hotel. I travel to this area at least once a year and will continue to stay at the new hotel in the future.
Comment from Hotel Management
11-Apr-2015 by Jim, Hotel Management
I must admit that I am a bit confused. We have not been overbooked. My staff works very hard to make sure reservations for our hotel are accurate and precise. I am glad that you were able to get rebooked at another hotel. I will certainly be looking in to the reason for the overbooking. Thank you for making me aware of this. Jim McJunkin General Manager Comfort Inn and Suites Statesville
3 out of 5
Recommended
for Everyone
by A verified traveller from columbus, oh

Overall nice looking place.

Posted 30-Jan-2015
Was a good experience but the remote didn't work and the sheets were soiled so had to move rooms.
Comment from Hotel Management
12-Mar-2015 by Jim McJunkin, GM, Hotel Management
Thank you for taking time to review your stay with us. I am happy that my staff followed protocol and moved you to a more suitable room. I have directed my Executive Housekeeper to go over the room you were originally placed with a fine tooth comb. Thank you for letting me know about that. I hope you will consider staying with us again on your next trip through Statesville. Jim McJunkin General Manger Comfort Inn and Suites Statesville