Ratings based on 93 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveller
Hotel very convenient to highwayPosted 25-Feb-2014
Pros: My two children liked the pool.
Cons: Definitely the cleanliness of the bedding. I dont know how the cleaning person could have missed the stains! and missed changing the sheets/blanket.
Location: convenient to expressway
Overall our hotel stay was alright, but the stains on the blanket was very disappointing. It made you wonder what else was not cleaned. We did inform the hotel check in person and she brought us up new sheets and blankets for both beds. She was the only one there so she was in a hurry but was very nice. She mentioned that she would mention to management about the disgusting stain on the blanket and maybe they would adjust our bill accordingly- but we never heard anything about it. Because of those stains, I was uncomfortable the rest of the night eventhough I knew we now had clean sheets.
27-Jan-2014 by Jim
Thank you for taking the time to review your your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us! I will be taking immediate steps to find out how we dropped the ball in both communication and in housekeeping. Let me assure you that this is not the norm. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jim McJunkin General Manager Comfort Inn & Suites Statesville
for Everyoneby Michele from New Jersey
Nice Hotel, Close to ExitPosted 12-Feb-2014
Pros: It was clean and comfortable.
Cons: The hot items for the breakfast buffet need covers or better heating for the trays to keep everything hot.
The hotel and room were nice, clean and comfortable. Restaurants were not close by. Had driven around looking for somewhere to eat first. Ended up going to the hotel and they gave us a paper with a listing of places to eat with directions. The breakfast had a little to be desired. The hot items were barely that, more like lukewarm. The coffee was not great either. I would understand if it was at the end of the time that breakfast was available, but this was within the first half hour.
for Everyoneby A verified traveller from Columbus, Ohio
Nice Hotel for travel stop over.Posted 4-Jan-2014
Pros: Love the pillows. Best pillows of all the hotel chains
for Overnight Stay Before Destinationby Hyatt Shane from NC
pool and petsPosted 2-Dec-2013 on Hotels.com
We chose this hotel for it's pet friendly policy and indoor pool. Most excellent on both. Rooms were very clean and roomy, nice! They also waived the pet policy and allowed our "2" dogs.
for Overnight Stay Before Destinationby Kim from Statesville, NC
Right off highwayPosted 13-Nov-2013 on Hotels.com
Just stayed one night on our way to Florida as it is pet friendly... fine for the night not sure I'd stay here for longer. Pet fee of $30 is too high!
for Business Travellersby Jon from va
excellentPosted 13-Nov-2013 on Hotels.com
At the top of the line for comfort inns. Clean, non smoking rooms. Plenty of warm breakfast. They even had sausages the morning we were there. Employees with great attitudes. I plan to be back.
for Business Travellersby A verified traveller
Posted 14-Oct-2013 on Hotels.com
Everything was great except for someone talking very (very) loud in the lobby about 4:30 a.m. until 5:45 a.m. The lobby is open to the second floor so I could hear everything this person said. It kinda scared me at first I thought something was going on in the lobby.
for Everyoneby jan from grosse ile, michigan
Convenient, right off exprway.Posted 12-Oct-2013
Pros: Close to freeway. Coudl park close to doors.
Cons: The eggs at breakfast were a bit dry.
Location: Right at freeway exit. We only stayed the night.
Exceptionally nice staff good. We enjoyed that there was a bar in the hotel for a nightcap.
for Everyoneby A verified traveller
Good place to stay.Posted 1-Sep-2013
Cons: Better cleaning in the bathroom.
Rather hard to find, but was very comfortable. Hotel staff very pleasant. Very good free breakfast. Shower was not the cleanest but adequate. For the price would definitely stay there again.
Recommendedby emily from pa
Pretty good, except....Posted 27-Aug-2013 on Hotels.com
The one thing that was disappointing was the really small fold out couch that was supposed to sleep two. It couldn't even sleep two children! Also, the picture showed that our room had a room divider between the king size bed and the fold out couch...the actual room did not have that feature. Other than those two things, we had a pleasant stay. The breakfast was really good and plenty of it. Staff was friendly and helpful. Hotel was relatively clean. All in all, I would stay there again.