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Reviews of Hilton Stamford Hotel & Executive Meeting Center

3.5 out of 5
Hilton Stamford Hotel & Executive Meeting Center
1 First Stamford Pl, Stamford, CT

Reviews

7.4

Good

Rating 10 - Excellent. 384 out of 1031 reviews" "
Rating 8 - Good. 234 out of 1031 reviews" "
Rating 6 - Okay. 184 out of 1031 reviews" "
Rating 4 - Poor. 118 out of 1031 reviews" "
Rating 2 - Terrible. 111 out of 1031 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Qing, Saint Paul

Travelled with family
Disliked: Staff & service
I reserved a double queen beds room more than a month prior to my arrival and paid for the hotel fee in advance. However, the room was not reserved for me and my room had to be changed.
Stayed 2 nights in Apr 2024
Response from GM on Apr 16, 2024
Dear Qing, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Chris Costabile, GM

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Rebecca

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms need a serious upgrade to meet basic standards and for what is being charged.
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Dear Rebecca, I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Chris Costabile, GM

2/10 Terrible

Catherine

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
Rooms need updated Beds were hard
Stayed 2 nights in Apr 2024
Response from GM on Apr 12, 2024
Dear Catherine,It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We appreciate your feedback and do take them into consideration as we update and improve. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us.Sincerely,Chris CostabileGeneral Manager

4/10 Poor

CARLOS MANUEL, NEW YORK

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I only liked its reception area that looked nice. Everything else we had a poor experience. Only one person to check in with a queue while two other employees just chatted between themselves. The first thing customer service at the check in said to me was " you cannot collect Hilton points as you booked it through Expedia...What happened with saying Good Afternoon - How are you?". Hilton shop even though it was supposed to be open it was always closed. Hallways to bedrooms were dirty and didn't look like it had been cleaned in a while. Hotel guests on the third floor were the worse with heavy noise until 1am and staff didn't do anything about it. Very limited breakfast choices. No valet parking after hours. Also initially charged me for valet parking and overnight parking - If I hadn't checked my bill I would have been double charged!! Stay away from this hotel as it lacks any management and service.
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear CARLOS MANUEL, We deeply regret any inconvenience you may have experienced during your arrival and any shortcomings in the service provided. We apologize that our shop was not accessible and for any disturbance caused by noise pollution that may have disrupted your stay. We appreciate your valuable feedback and assure you that we will take all necessary measures to address your concerns. We sincerely hope that you will grant us another opportunity to host you in the future and that we can exceed your expectations. Sincerely, Chris Costabile, GM

10/10 Excellent

Dana

Business traveller
Liked: Cleanliness, staff & service
Hotel a little dates. Could use some refreshening.
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Dana, We appreciate you taking the time to share your 5 out of 5 rating. Thank you for your kind review, recommendations for improvement, and for choosing our hotel. Please visit us again soon. Best, Chris Costabile, GM

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service
Perfect
Stayed 1 night in Apr 2024
Response from GM on Apr 10, 2024
Dear Jeremy, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Chris Costabile, GM

6/10 Okay

sharon, danville

Terrible mattresses. Very poor quality. Not up to Hilton standards
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Dear sharon, Thank you very much for your support and for sharing your review with us. We appreciate all feedback as it helps us to understand what we are doing right and where we need to improve. I apologize that our mattresses did not meet your expectations and had a negative impact on your experience. We hope to have the chance to better serve you in the future. Sincerely, Chris Costabile, GM

6/10 Okay

Ellen

Stayed 2 nights in Mar 2024
Response from GM on Apr 7, 2024
Dear Ellen, Thank you for choosing us, but I’m sorry that we did not provide a more positive experience. We appreciate the feedback and hope to have the opportunity to leave you with a more favorable impression on a return visit. Sincerely, Chris Costabile, GM

6/10 Okay

Harry

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Ridiculous shower head rigged with a plastic strap. Nothing done about it. Air filter loaded with dust. Worn out property.
Stayed 3 nights in Mar 2024
Response from GM on Mar 15, 2024
Dear Harry, We appreciate you taking the time to share your experience with us. The details do make a trip, and we sincerely regret we missed the mark. Delivering exceptional accommodations and meticulous attention to detail is of utmost importance to our entire team, and we genuinely regret falling short in these aspects. We value you as our Guest, and we look forward to another chance to provide a stay that consistently meets our high standards from start to finish. Sincerely, Chris Costabile GM

10/10 Excellent

Elisabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Dear Elisabeth, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Chris Costabile, GM

4/10 Poor

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hilton properties have always been associated with comfort and luxury. This hotel offered neither. The room and public areas were in disrepair, with broken plumbing fixtures, broken lamps in the hallways and room, mold in the shower and peeling wallpaper throughout (yes, WALLPAPER in 2024!!!). My reasons for selecting the hotel were two-fold: 1) it was in the same office complex as my company and 2) it was a "Hilton". Andrew at the front desk was quite pleasant and helpful and advised the hotel was undergoing renovations. However, when moved to a new room, the conditions were no better. For the daily rate, I expected more from a Hilton property. My advice? Book the downtown Marriott instead. More costly, but also a much nicer property.
Stayed 2 nights in Feb 2024
Response from GM on Mar 6, 2024
Dear Andrew, Thank you for staying with us and for sharing your feedback. I'm sorry to hear that you encountered issues with the overall maintenance of the hotel and the room you were given. Our goal is to ensure that all our guests have a comfortable and enjoyable stay, and it appears that we fell short in this instance. We appreciate your feedback as it helps us to improve our services. I have already informed the hotel management team about your concerns, and I'm confident that they will take the necessary steps to address them. We hope to have the opportunity to serve you again in the future and provide you with a better experience. Sincerely, Chris Costabile GM

6/10 Okay

Susmita

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Susmita, I apologize for any inconvenience caused during your stay. Thank you for your review and we hope to provide you with a better experience in the future. Sincerely, Chris Costabile, GM

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 21, 2024
Dear Julieta, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Chris Costabile GM

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 21, 2024
Dear Frank, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Chris Costabile GM

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Laura, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Chris Costabile, GM

2/10 Terrible

Mike

Stayed 1 night in Feb 2024
Response from GM on Mar 21, 2024
Dear Mike, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Chris Costabile, GM

8/10 Good

Anethia

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from GM on Feb 13, 2024
Dear Anethia, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Chris Costabile GM

4/10 Poor

Aneliz

Travelled with partner
Disliked: Cleanliness, staff & service
Pool was very dirty, couldn’t even see the bottom of the pool. Staff seem bothered when ever being approached.
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear Aneliz,We hold ourselves to high standards of cleanliness and exceptional customer service. We understand that we did not meet these expectations during your recent stay, and we apologize for any inconvenience caused. Your feedback is important to us, and we will use it to improve and provide the best possible hotel experience in our area. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you better in the future.Sincerely,Chris CostabileGeneral Manager

6/10 Okay

Gioldany

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Dear Gioldany,Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time.Sincerely,Chris CostabileGeneral Manager

6/10 Okay

Judith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had to switch rooms due to the room not being cleaned and our new room had broken doors and furniture.
Stayed 2 nights in Dec 2023
Response from GM on Jan 9, 2024
Dear Judith,I apologize for the poor condition issues you encountered as well as our cleanliness oversights. Thank you for providing us with valuable feedback and we hope to welcome you for a flawless experience should your travels bring you back to our area.Sincerely,Chris CostabileGeneral Manager

10/10 Excellent

Danny, Ledyard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on Jan 17, 2024
Dear Danny,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.Best,Chris CostabileGeneral Manager

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Renato

Travelled with partner
Liked: Amenities
Very nice place to stay, professional and polite staff.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Renato,We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know.Best,Chris CostabileGeneral Manager

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, amenities
This is the second time i have stayed here. Overall great hotel. But my room key did not work after a night out both times i stayed. So i had to go down to the front desk to get it reactivated.
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Nicole,We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon.Best,Chris CostabileGeneral Manager

2/10 Terrible

Latarsha

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Jan 9, 2024
Dear Latarsha,We regret that we have fallen short while you were our valued guest and that you did not enjoy your stay. We appreciate you choosing our hotel while visiting our area and hope to have the opportunity to welcome you again for a more pleasurable experience.Sincerely,Chris CostabileGeneral Manager

8/10 Good

Tonia M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was exceptionally nice and they were awesome with allowing us to check in early. The staff especially Brianna made are stay very welcoming and she did an awesome job in accommodating our needs.
Stayed 3 nights in Dec 2023
Response from GM on Dec 30, 2023
Dear Tonia M,Thank you for the great review! It was a pleasure having you stay at our Hilton. We are delighted our staff impressed you, and we look forward to your next visit.Best,Chris CostabileGeneral Manager

8/10 Good

Tikina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only concern was the incidentals we’re $100/day and not $50 like before.
Response from GM on Dec 29, 2023
Dear Tikina,It's nice to hear from you; I am delighted to know that you enjoyed your stay! Thank you for your honest feedback regarding our incidentals. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. Rest assured, the balance of this authorization is released upon your departure. We look forward to welcoming you again in the future.Best,Chris CostabileGeneral Manager

4/10 Poor

Morgan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book anywhere else
Unsupervised school trip having a party in the hallways made it impossible to sleep until after multiple noise complaints the hotel changed our room to another floor. Didn't offer to help move our bags, just gave us a new room key away from the kids. Both rooms were dingy, lights that didn't work, sockets that didn't work, bathroom fixtures broken, tiles broken, door hinges broken. Not sure why this is considered a 4-star hotel but I will definitely NEVER stay at this hotel again. The only convenient part of it was it's proximity to the Metro North station to hop a train into NYC...that's pretty much it. Desk staff was mostly rude and/or unhelpful. Us, along with many others on our floor complained about the school kids partying in the hall and the desk staffs response was "It's not our problem. This is a public building and we aren't responsible for peoples noise or behavior." If it hadn't already been 1am at this point we would have left and gone somewhere else if possible.
Stayed 2 nights in Dec 2023
Response from GM on Dec 27, 2023
Dear Morgan,I’m sorry to hear that noise pollution interrupted the comfort of your stay and that we did not respond with empathy when sharing your concerns. Additionally, I apologize that your accommodations were not met with our high-quality care. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review and we hope to host you again.Sincerely,Chris CostabileGeneral Manager

8/10 Good

Maria Theresa, NORTH BRUNSWICK

Stayed 1 night in Dec 2023
Response from GM on Jan 17, 2024
Dear Maria Theresa,Thank you for your time in sharing your kind review, and please visit us again.Best,Chris CostabileGeneral Manager

2/10 Terrible

Robert

Disliked: Cleanliness, amenities, property conditions & facilities
Place is falling apart along with the fact that no one can be reached at the front desk. A manager is never available. lights hanging by their wires. Faucets leaking. Safe not working. Closet doors off their hinges. No maid service. Shower pipe hanging out from the wall and more. Ice machine not working
Stayed 3 nights in Dec 2023
Response from GM on Dec 27, 2023
Dear Robert,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues and poor conditions in your room. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely,Chris CostabileGeneral Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Aging property
Old property that is aging and it is pretty clear there has not been much reinvestment. A few elevators were constantly down and one malfunctioned a few times. The front doors to the main entrance are falling apart, and the rooms are old and outdated. My shower did not drain properly, so the tub constantly filled with water during showers. The gate leading to the parking garage was also broken and I had trouble getting in and out of the garage. It seems at some point they just raised the gate permanently so guests could come and go. The restaurant also was charging pretty high amounts for normal things ($4 for coffee and $4 for OJ). Definitely not the Hilton brand experience I am used to. Staff were friendly, though.
Stayed 3 nights in Dec 2023
Response from GM on Dec 27, 2023
Dear Anonymous,Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to welcome you again for a more favorable guest experience.Sincerely,Chris CostabileGeneral Manager

8/10 Good

Neda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a pleasant stay
Stayed 2 nights in Dec 2023
Response from GM on Dec 27, 2023
Dear Neda,I am glad our hotel provided you with a pleasant stay while visiting our area. Thank you for your business and for taking the time to share your review. We hope to see you again in the future.Best,Chris CostabileGeneral Manager

10/10 Excellent

Jordens

Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Virtuous service
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Richard,We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area.Best,Chris CostabileGeneral Manager

8/10 Good

Alan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice. We had a problem with noise in our original room that couldn't be identified but they were very good about finding us another room and the Staff person who helped us, a man named Reggie, was most helpful and competent and really pleasant to deal with. The staff at this hotel, both times we stayed here, has been most pleasant and that alone makes our stay so much easier. Our thanks to, and special kudos for, the staff people and Mr. Reggie.
Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Dear Alan,Thank you for recognizing the service of the entire staff in your review. Our wonderful associates truly enjoy working here and I hope that guests can feel that when they stay with us. We appreciate your kind words and look forward to your next visit. Best,Chris CostabileGeneral Manager

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Please fix the elevator from the garage to the lobby
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Dear Samantha,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your review, recommendations for improvement, and for choosing our hotel. Please visit us again soon.Sincerely,Chris CostabileGeneral Manager

6/10 Okay

Analia

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The Hilton we stayed at was not up to par. Unfortunately, the elevator from the garage was not working, which meant we had to carry our luggage up two flights of stairs. The room itself was outdated and not clean. The bathroom was especially disappointing, as the tap water would not drain properly. This meant that only the first person to shower would not have any issues, but the other two people were left with overflowing water. Additionally, breakfast was not included in the room, and the hotel restaurant only offered a limited and unappetizing breakfast option for $25.
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Dear Analia,I am sorry we didn't provide the level of comfort on this stay that you are accustomed to from a Hilton hotel. Thank you for your honest feedback, and please know that we will review it with the staff as we are constantly working to provide service on a high level. We hope you will come back for an improved experience on a future trip.Sincerely,Chris CostabileGeneral Manager

8/10 Good

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a favorite!
Always love staying here. The staff is always extremely easy to work with and they always make our stay easy.
Stayed 2 nights in Dec 2023
Response from GM on Dec 18, 2023
Dear Naomi,Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best,Chris CostabileGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Anonymous,I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon.Best,Chris CostabileGeneral Manager

10/10 Excellent

Jennifer

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on Dec 19, 2023
Dear Jennifer,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Chris CostabileGeneral Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on Dec 21, 2023
Dear Elizabeth,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Chris CostabileGeneral Manager

8/10 Good

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel a bit worn. Elevator from garage was not working. Disappointed. Have not received my receipt. How can I get it sent. Front desk said it was coming via email
Stayed 4 nights in Dec 2023
Response from GM on Dec 17, 2023
Dear Claudia,Thank you for your review. I am very sorry to hear that you had a disappointing experience, and I sincerely apologize for any shortcomings. We appreciate your patronage and hope to have the opportunity to better serve you in the future.Sincerely,Chris CostabileGeneral Manager

10/10 Excellent

Yanira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from GM on Dec 19, 2023
Dear Yanira,We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us.Best,Chris CostabileGeneral Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on Dec 21, 2023
Dear Julie,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 10/10 review and humbly request a return visit.Best,Chris CostabileGeneral Manager

2/10 Terrible

jeremiah

Stayed 4 nights in Dec 2023
Response from GM on Jan 1, 2024
Dear jeremiah,We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us.Sincerely,Chris CostabileGeneral Manager

6/10 Okay

mark

Travelled with family
Disliked: Cleanliness
The rooms need better cleaning. My soap dispenser was empty, the carpet needed vacuuming, the furniture could be updated.
Stayed 1 night in Dec 2023
Response from GM on Dec 8, 2023
Dear mark,Thank you for choosing to stay with us and for your time in providing valuable feedback. The details do make a trip, and we sincerely regret we missed the mark. We hope to have another opportunity to deliver the exceptional stay that is the signature of our hotel.Sincerely,Chris CostabileGeneral Manager

8/10 Good

Patrick

Liked: Cleanliness
Nice location
Stayed 3 nights in Nov 2023
Response from GM on Dec 6, 2023
Dear Patrick,It’s wonderful to know you enjoyed your stay and our nice location. Thank you for your time in sharing a review and we hope to see you again.Best,Chris CostabileGeneral Manager

4/10 Poor

Maghen

Travelled with family and small children
Half the elevators were not working. Our non-smoking room smelled of cigarettes coming through the vent. We were told we would get a discount on parking since the elevators were down and instead of $25, my card was charged $30. The guests with nearby rooms were screaming all night and when made aware, staff did nothing to resolve the situation.
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Maghen,We are sorry that we experienced an unforeseen elevator issue and that you detected an odor of cigarette smoke in your room. We are a smoke-free hotel and do our very best to obtain guest compliance. Additionally, I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Chris CostabileGeneral Manager

2/10 Terrible

Stacey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not what I Reserved
Reserved 2 queens beds had already paid in full, got there was given a fing and an old dirty filthy pull out. Was told they would bring at least some sheets for pull out, never did. Had to call and wait forever. Father and son so not sleeping together and no one could sleep on that disgusting pull out.
Stayed 1 night in Dec 2023
Response from GM on Dec 5, 2023
Dear Stacey,We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that we did not fulfill your request for bedding in a timely manner. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip.Sincerely,Chris CostabileGeneral Manager