Ratings based on 701 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Mar-2015
Pros: Our views were GREAT! if we needed something the response was very fast! great service! Love it!
Location: So well located close to town :)
We were very happy with the fact it was so close to town, and had great views from our own bed, and the service if we needed something the response was super fast, GREAT SERVICE! Thank you Windward Passage for making our vacation so pleasant!
1 out of 5
by A verified travellerfrom delaware

Terrible hotel .. My husband got bed bugs !!

Posted 20-Mar-2015
The staff was very rude ! We were told we would be in walking to the beach. Not the case we had to take a cab or bus to everything.
2 out of 5
by A verified traveller

Posted 19-Mar-2015
Nothing great - staff wasn't very friendly - hardly spoke English- only good if need to catch early ferry in a.m - right across street
3 out of 5
Recommended
for Everyone
by A verified travellerfrom bangor, maine

Convenience is what this place is all about

Posted 11-Mar-2015
Pros: Access to the ferry to the islands. Period.
Cons: Personel for sure.
Location: So before, the ferry dock was directly across the street. Nothing to do nearby.
Checking in was a nightmare.. Checkin time is 4, but we got there early before a room was ready and, nevertheless, registered and paid. After 4 there was a long line of others checking in, and those of us who needed only a room key had to stay in line behind those who were going though the lengthy registration process. The process was exascerbated but the clerks consistently leaving to the desk to do whatever..
3 out of 5
by A verified traveller

Posted 11-Mar-2015
wrong bed arrangement Air conditioning had to be repaired room phone did not work
3 out of 5
Recommended
for Everyone
by A verified traveller

Convenient location

Posted 9-Mar-2015
I was sceptical due to the poor reviews. It was okay, check in was quick and the staff was courteous. Only complaints were a moldy smell in the room but we kept the balcony doors open to give it some air and the tub drained poorly. It was only one night so we dealt with it.
2 out of 5
by A verified travellerfrom florida

old hotel

Posted 9-Mar-2015
Pros: convenience to downtown
Cons: update it. TV fuzzy in this day and age. bathroom was gross.
Location: downtown is close
1st person we met was the receptionist. She acted like she was doing us a favor by checking us in. 2nd person was the waitress. She was not happy we wanted to eat outside in the courtyard. TV was fuzzy. Total lack of hospitality.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom miami

Right next to the Ferry Terminal

Posted 7-Mar-2015
This was the perfect hotel for us, we were staying just for one night amd it was right beside the ferry terminal (walking distance) and about 6 minutes by taxi to the airport.
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to ferry

Posted 4-Mar-2015
Pros: Close to Ferry and shopping.
Cons: Bathroom needs repair remove the decals in tub and check pressure. beeping noise all night.
Location: Ferry close by and shopping with in walking distance. Nice water views of cruise ships and ferry and planes.
Fourth floor shower had no hot water or water pressure.Shower decal loose slipped getting in shower. Beeping alarm all night.
2 out of 5
by A verified traveller

transit to the BVI

Posted 3-Mar-2015
Pros: very close to ferry for an early departure to the BVI - slept ok but noisy in the early am when traffic started up
Cons: cleanliness and attention to detail - at $210 per night this is expensive for what is provided
Location: central charlotte amalie so good for shopping for jewellery
people on reception were helpful and very pleasant. room not so clean - found a dirty sock and room felt old and not well cleaned. only 1 coffee sachet for a family of 4 - 3 conditioners but no shampoo?! hotel breakfast seemed expensive for what it was so we skipped it.