Ratings based on 775 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller

Close to the Ferry Terminal

Posted 27-Jun-2015
I was not too pleased with my stay. The hot water was warm, the TV was giving problems . However the room was very clean.
2 out of 5
by A verified traveller

a let down

Posted 23-Jun-2015
Pros: loaction wasnt too bad if you want to be close to downtown
Cons: run down
hotel was dirty and not much to do. overpriced for the stay
5 out of 5
Recommended
for Everyone
by A verified traveller from strong i.s land n.y

It was very nice and clean and friendly

Posted 20-Jun-2015
Wonderful time overall and experience was great i would be delighted to recommend my family and friends to experience it for them selves.
3 out of 5
by A verified traveller from Miami

Hotel close to the shopping district

Posted 19-Jun-2015
Pros: The walk to the shopping area is 10 minutes. It is right across the ferries to the other islands.
Cons: Carpets should be removed. Store should be open when the sign says it is.
Location: The walk to the shopping area is 10 minutes. It is right across the ferries to the other islands.
St. Thomas in general was a huge disappointment. If you are looking for rustic old carpeted room with a view of the ghetto, then this is the hotel for you. The hotel has great possibilities but not there yet. None of the facilities in the hotel was open and the restaurant had very limited hours. And then there was loud banging noise all day long. Oh yes, the shower water came out brown and I had to run it for 10 minutes before it got clear.
4 out of 5
Recommended
for Everyone
by A verified traveller

l'acceuil

Posted 31-May-2015
Cons: changer les filles qui sont a l'acceuil
c'est desesperant de voir un hotel de cette qualité et d'avoir un acceuil aussi mauvais,
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel experience

Posted 25-May-2015
Pros: Letting us extend our check out by 1 hour as our flight did not leave until 4:30 P.M.
Cons: Early check in even if the room is not ready.
We arrived early 2:30 on the water taxi and were not allowed to check in until 4:30. This would not be a problem if all the American airline flight cancellations were not waiting to check in at 4:30 along with us. Needless to say it created a long backup at 4:30 which you could have been avoided if you let us check in at 2:30. I know the rooms were not ready at 2:30 but we could have gotten the check in out of the way and shortened the line at 4:30. Service needs to improve and quit using the "you're in the islands" as an excuse for bad service. Bad service is bad service where ever you are. There was a large dead cockroach in our room which was a little creepy but at least he was dead which means the rooms are sprayed. I guess this is the best you can get in St. Thomas
1 out of 5
by A verified traveller from Boston, MA

Not worth it

Posted 24-May-2015
The rooms are really outdated, the shower and sink have bleach running through the water and the room usually smells like bleach for a few hours after you shower. The hotel staff is not helpful. The food is gross and overpriced. I bought a water from the gift shop @ 3.50 a pop and it tasted like salt water.
2 out of 5
by A verified traveller from Las Vegas

Tear it down and start over.

Posted 18-May-2015
Pros: The only thing I liked was that it was directly across from the ferry terminal.
Cons: Tear it down and start over.
Location: Convenience.
Pray that you don't get stuck checking in during a airline cancellation. You could be stuck deep in line with one person working the front desk. I'd estimate 50 people trying to check in. The line was out the door and down the sidewalk. I wish I would have known how bad it is. I don't know if most of the Charlotte Amalie hotels are this bad, but just don't know. Room 248 had a dirty carpet, toilet seat didn't stay up. Wrong toilet tank top. Shower head broken. Asked for additional coffee packets and they were never delivered. Air conditioner leaked water onto me and the carpet by the coffee maker.
3 out of 5
by A verified traveller from Colorado

Good budget place to crash

Posted 4-May-2015
Location: Reasonable walking distance to downtown shopping area/restaurants. We did walk to and from Paradise Point from here, but it was a hike!
We stayed here one night because our resort was booked. It is on the main road along the harbor, within reasonable walking distance to downtown. Our room did have a nice view of the water. The room was clean enough, everything was just a little worn and tired. It is a courtyard hotel, so it can get a little noisy as people go by on the walkways. There were a few very friendly and helpful employees (our AC was not working and they sent maintenance up right away). The restaurant service was extremely slow (we did expected a slower pace) and food was mediocre. If you intend to be out doing activities and seeing the islands and need a place to clean up and sleep, the Windward Passage would be a good choice.
3 out of 5
Recommended
for Everyone
by A verified traveller from bvi

Great hotel

Posted 1-May-2015
Wonderful, great location, quiet. Hotel staff were very helpful and friendly. Transportation readily available.