Ratings based on 752 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
84% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Las Vegas

Tear it down and start over.

Posted 18-May-2015
Pros: The only thing I liked was that it was directly across from the ferry terminal.
Cons: Tear it down and start over.
Location: Convenience.
Pray that you don't get stuck checking in during a airline cancellation. You could be stuck deep in line with one person working the front desk. I'd estimate 50 people trying to check in. The line was out the door and down the sidewalk. I wish I would have known how bad it is. I don't know if most of the Charlotte Amalie hotels are this bad, but just don't know. Room 248 had a dirty carpet, toilet seat didn't stay up. Wrong toilet tank top. Shower head broken. Asked for additional coffee packets and they were never delivered. Air conditioner leaked water onto me and the carpet by the coffee maker.
3 out of 5
by A verified travellerfrom Colorado

Good budget place to crash

Posted 4-May-2015
Location: Reasonable walking distance to downtown shopping area/restaurants. We did walk to and from Paradise Point from here, but it was a hike!
We stayed here one night because our resort was booked. It is on the main road along the harbor, within reasonable walking distance to downtown. Our room did have a nice view of the water. The room was clean enough, everything was just a little worn and tired. It is a courtyard hotel, so it can get a little noisy as people go by on the walkways. There were a few very friendly and helpful employees (our AC was not working and they sent maintenance up right away). The restaurant service was extremely slow (we did expected a slower pace) and food was mediocre. If you intend to be out doing activities and seeing the islands and need a place to clean up and sleep, the Windward Passage would be a good choice.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom bvi

Great hotel

Posted 1-May-2015
Wonderful, great location, quiet. Hotel staff were very helpful and friendly. Transportation readily available.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Carolina, PR

Nothing great, not bad. Just OK.

Posted 24-Apr-2015
Stayed two nights while working in the island. Hotel location is not great, unless you're taking a ferry. However, it's not awful either. It's close enough to many restaurants and bars that you can just walk. As for the hotel itself. It was mostly clean and pretty enough. The room was ok. The staff were friendly. I really can't complain about anything, but it's definitely nothing to rave about.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Pacific Northwest

Convenient

Posted 24-Apr-2015
Pros: Less expensive than most other hotels.
Cons: How do you turn on the shower?
Hotel was within a short walk to "Downtown" and the ferry to St John. Restaurant was good. Only drawback was not understanding how to turn on the shower.
2 out of 5
by A verified travellerfrom UK

The hotel is in bad taste, and in bad condition.

Posted 21-Apr-2015
Cons: Staff attitude, decor, fittings and fixings, WIFI.
Location: "Historic District", a few blocks away, washouts watch sellers hustling you to go inside. We did find a gem for breakfast/lunch called Bumpa's Café.
A very sad place that needs to be knocked down and started from scratch.
3 out of 5
by A verified travellerfrom Boston, MA

Average place to stay, served it's purpose

Posted 19-Apr-2015
Pros: Close to the ferry
Cons: Cleanliness
Location: Walking distance to the ferry and some restaurants
Close to ferry service to other islands. Short drive to airport. Not much to do around the hotel.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Decent hotel,no beach

Posted 17-Apr-2015
Decent, clean hotel.Within walking distance to downtown.Restaurant is expensive plus they add 18% & 3.00 for room service.The restaurant closes at 10 pm. Breakfast was bland & not worth the $15.00.I ordered a chocolate cake for pickup & waited over 20 min.I was very frustrated but the server,Juan,was the only one who helped and apologized. He also said that I could order with him directly for the remainder of my stay.He was very professional. I had an oceanview (rm.424). It was nice.This is a great hotel for the economical traveler.
5 out of 5
Recommended
for Everyone
by A verified traveller

Location

Posted 16-Apr-2015
Good location near ferry to BVI or close to airport for morning flight. Rooms are comfortable and if you smoke ask for a room on the 1st floor as this is where the hotels smoking area is.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel.

Posted 8-Apr-2015
Location: It was a business trip and close to all the locations I needed to visit.
I got an early check in. Staff was polite and courteous.