Ratings based on 571 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified travellerfrom Denver, CO

Posted 20-Nov-2014
It's what I expected, and no worse or better. Pleasant experience but no above and beyond.
4 out of 5
for Everyone
by A verified travellerfrom australia

Posted 19-Nov-2014
Just stayed the one night in transit. The hotel provided everything I need. It was close to everything. Staff were friendly and willing to assist. The room was spotless snd comfortable. Great value.
4 out of 5
for Everyone
by A verified travellerfrom Colorado

Great location to walk to shops.

Posted 19-Nov-2014
Pros: Location
Cons: More choices in food service. Snacks in vending machines or elsewhere in the hotel would be great.
Location: Location is in a not so nice neighborhood but shops and restaurants very nearby
Spend 4 nights . The rooms and motel were clean and hotel staff were very nice. Neighborhood not the best at night and can be loud if your facing the backside towards Frenchtown. Very convenient to walk to town and get around St. Thomas without spending a fortune on taxis. Would stay there again.
3 out of 5
by A verified traveller

Posted 18-Nov-2014
Staff seemed preoccupied, service was minimal. We stayed in a room that was at the rear of the hotel which definitely needed a deep clean.
1 out of 5
by A verified travellerfrom FLA

Bad experience

Posted 15-Nov-2014
Pros: Nothing
Cons: Tear it down and start from scratch.
Location: Be careful after dark.
Smelly room, dirty bathroom, cold water, rude staff, unsafe at night, would not provide me with a receipt for my one night stay. Avoid this place at all costs. Very dissatisfied.
3 out of 5
by A verified travellerfrom Oshkosh, WI

Decent hotel, better ones on island

Posted 6-Nov-2014
We reserved a king room for our honeymoon a month prior. When we got there they didn't have a king and we had to sleep in two full beds. Staff is very rude and slow. We waited in like for an hour to check in and the check in process took another 30 min. The hot let guest are not friendly, and don't smile or greet you. The. Hotel offer a lot of amenities but none of the amenities are open. To go to the gift shop you have to have someone at the front desk open the door, the spa wasn't open, weird hours for the restaurant, the bartender was never around to open the bar, there's a huge lounge that nothing happens in, you can't get liquor in the casino, and the gym is literally gross and smelly. When I return to St. Thomas I will not stay here and go to the Marriott. We visited that place and it is sooooo much better.
5 out of 5
for Everyone
by A verified travellerfrom Indiana

Nice hotel

Posted 19-Oct-2014
Pros: It was a beautiful hotel and a wonderful dinner!
Cons: Nothing could be improved.
Thanks to Expedia we were able to have a comfortable nights stay at the Windward Passage Hotel.
3 out of 5
by A verified travellerfrom Toronto

Nice if you can get a room with a view

Posted 17-Oct-2014
Pros: The harbour view
Cons: Service
Location: Lovely Spanish restaurant nearby called Amalia Cafe. Lovely food, atmosphere and great service.
The lady at the desk put us in a room with a view of the alleyway and construction going on directly above our suite. When I politely complained about the noise, she simply replied, "they will be done at 5, which is only another hour." Of course, in order to get a better view, it would cost us another 25 dollars before tax. I was more than willing to pay that on our first night (before chartering a boat elsewhere.) Unfortunately, she stuck us next to the suite with the construction going on! Luckily, it was nearing early dinner time and we left our room. The view of the harbour was lovely and by the time we got back, the construction noises were over. The good thing is, we only had to spend one night there!
3 out of 5
for Everyone
by A verified traveller

last minute stay

Posted 16-Oct-2014
Staff was great, room was a little worn but clean and an attempt at upgrades. Only problem was a bar with loud music. Ask to be in a room away from the bar. Despite this we got a good nights sleep and they had taxi on hand to take us to the airport the next morning.
4 out of 5
for Everyone
by A verified travellerfrom NY

Posted 15-Oct-2014
Cons: Helpfulness of staff, Fitness equipment broken
Staff was difficult to deal with and not very helpful. (Towels etc.) Frustrating at times. Stayed here before and they were fine. Not so this time