Ratings based on 672 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom VI

This was a nice hotel with pleasant staff.

Posted 25-Feb-2015
Pros: the rooms and the warmful feel
Location: it is within shopping distance for clothes and food.
I enjoyed my stay it was very comfortable and quite and the rooms was in top shape condition with excellent ac...
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Atlanta

Clean hotel in a convenient location.

Posted 25-Feb-2015
There was a good bit of noise outside my room on a Sunday night. There were people partying until about midnight. Nothing that ear plugs couldn't fix.
4 out of 5
Recommended
for Everyone
by A verified traveller

Close to shopping and ferry; beautiful view

Posted 25-Feb-2015
We were a day late due to flight problems and had notified hotel about it, but when we went to check in a rather rude staff member said there were no rooms available, hotel was fully booked. When we showed her printout of our reservation through Expedia, suddenly a room was available after all. Most staff were accommodating, it was clean, and we enjoyed the pool. Our bathroom could have used some updating.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kansas

Great location near shopping- and ferry dock

Posted 15-Feb-2015
Pros: It was all great
Cons: Nothing
Location: Only spent one night, as there to catch the Ferry to Tortola-- but everything was great--
Great place to stay. Able to walk short distance to the ferry dock.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 15-Feb-2015
Pros: An excellent room, clean, well maintained. Location.
Location: Close to the ferry dock
Even though I arrived early, the desk clerk made an effort to get my room cleaned and ready by 11 am.
2 out of 5
by A verified travellerfrom aurora,ne

Not a 4 star. Location good

Posted 10-Feb-2015
Check in at 410 pm room not ready. Finally got a room at 540 pm. Hurried up and showered dinner reservation at 630. Came back ac not working. Called front desk. They sent maintenance couldn't fix it. Did not offer fan. Went back down front desk. Finally got new room at 1030 pm. Ac not much better. But had clean towels.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom New England

Across from the ferry terminal

Posted 10-Feb-2015
Pros: Convenience and price.
Cons: Parking lot.
Location: The hotel is across from the ferry dock and a short taxi ride from the airport. Walking distance to shops, restaurants, cruise ships.
We needed a place to spend the night since our flight was cancelled. It is centrally located withi easy walking distance to shops and restaurants, but not the beach. We did not use the facilities or the restaurant at the hotel. The parking lot is a little strange, as it is necessary to back all the way out from the parking spaces instead of having a place to turn around. The building looks very plain from the outside, but is much mor attractive on the inside. Only the rooms on the front side have a water view.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Madison, WI

Good for passing through

Posted 8-Feb-2015
Pros: Close to town, great staff.
Cons: Facilities a bit dated and could use some repair.
Location: Just a walk from central Charlotte Amalie
We were passing through to St. John. The hotel is right near the ferry terminal and downtown Charlotte Amalie. The room was clean and comfortable. The air condition worked well but was very noisy. The hotel staff was extremely friendly and attentive.
1 out of 5
by A verified travellerfrom Kentucky

We were not given the room we booked & paid for

Posted 7-Feb-2015
Pros: Not much, the location was fine for a one stay flying in/out.
Cons: Everything. Maintenance issues everywhere, front desk staff seemed unable to help anyone with anything.
Location: We ate at the Greenhouse, one block away. Fine, tourist place.
Upon arrival we were given a room with two double beds rather than the king ocean view we had booked and paid for thru Expedia. Didn't discover this until we were in the room. Returned to desk to be told that despite my printed reservation stating "King bed, Ocean view", for which we had paid a significantly higher rate than the standard room, that was just a "request". Eventually given a kink room in the back corner of the hotel, overlooking a parking lot and a very rough looking bar with a vulgar name that got my first Expedia review rejected when I included it in the review. From 11pm until nearly dawn the noise was awful- screaming drunks, breaking glass and bizarrely, roosters crowing. The next morning we met another couple who were forced, along with their adult children to share a king bed with rollaway when they had booked two doubles! The front desk refused to adjust our bill, saying the corner room we received was a "suite" that was higher priced than the ocean view we booked. Our impression was that this hotel has big issues with its reservation system and/or desk staff training. The hotel was a bit run down as well.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Thomasville GA

Location is Great - Good Experience

Posted 1-Feb-2015
Pros: Definitely the location and accommodations were quite adequate. Water pressure good - always hot water and clean linens. Good mattresses and pillows
Cons: The lighting in the guestroom where we stayed - needed stronger light bulbs.
Location: GREAT!! Just have to walk a little way through an uncomfortable zone with street beggars and vagrants. They were not harmful but annoying.
The location in Charlotte Amalie is great. Easy walking to restaurants - Greenhouse, Gladys', Cafe Amici, Amalie Cafe, Bumpa's and many more. Also some of the best shopping on the island. There were always taxis available if you choose to venture to different parts of the island and staff were eager to assist in getting a taxi. The only complaint I have regarding the room was the lack of lighting for reading. The bulbs were very dim and it was impossible to read in the evening. Housekeeping staff always provided excellent service - left plenty of supplies. The front desk staff were mostly helpful - they were not overly enthusiastic. One young lady seemed quite friendly and capable. The front desk, however, was unorganized. Guests were lined up on numerous occasions for check-in, check-out, obtaining information, asking for pool towels, etc. A suggestion would be to place pool towels in a different location and let another person handle or else just leave by the pool as there was no accountability for room number, guest name, etc. The restaurant was good. We ate one dinner - steak night on Sunday and one breakfast. The food was not exceptional but tasty. We paid extra for the ocean view room and were very glad that we did. Beautiful scenery on the waterfront with the cruise ships coming and going as well as smaller boats in the harbor all of the time. We would likely return to this location considering the cost and availability.