Ratings based on 618 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
84% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Beautiful Puerto Rico

Ocean front hotel

Posted 15-Dec-2014
Pros: Location, within walking distance of everything you might need
Cons: Restaurant
Location: Restaurants, gift shops, Jiffy marts, pier side boardwalk
Very comfortable, quiet and cozy. Plenty of free parking space, pool was very nice, bar next to the pool, music around.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom MI

close to the downtown

Posted 12-Dec-2014
Pros: Near the downtown
Cons: More staff Better Lobby decoration Better Pool location
Location: Good location
The Hotel is understaffed Poor pool location Does not have beach No much parking lots Not bad for the price
1 out of 5
by A verified traveller

Posted 8-Dec-2014
Pros: Nathing.
Location: The location was terrible.
The Islan is very nice but the Hotel no.the staff is not frenly and Work to slow.Sorry I prefer the nexo time comes to another place.
1 out of 5
by A verified traveller

Worst hotel I have ever stayed at.

Posted 4-Dec-2014
Had to ask for clean towels everyday. Elevator only worked half the time. Restaurant staff was horrible and so was the food. Bar staff was not attentive. Gift shop was a joke. I will never stay here again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vermont

convenient in town location

Posted 4-Dec-2014
Pros: Close to the airport and close to down town, Great hotel if you are just staying overnight.
Cons: front desk check in was a bit dis organized and slow
Location: Location is central to city. Shopping and restaurants nearby.
Accommodations were fine. We had an ocean view.
2 out of 5
by A verified travellerfrom Los Angeles

Ok but only for one night.

Posted 3-Dec-2014
Pros: The room had a refrigerator. The hotel was located close to all the shopping area of town. I was happy to use a computer to get airline tickets.
Cons: Everything that is above in my experience could be improved.
Location: Close to shopping and fun eateries.
Front desk staff was very curt when we checked in. Toilet did no flush properly. Phone did not work and we had to use our cell phone to call friend in another room and to get information to/from front desk. Gave us a room in the back area overlooking back streets or slummy area when there were many rooms available in the front looking over bay. Maids came in to clean room before we were to check out and took all the towels. We could not shower before leaving because we did not have time to hunt down more towels.
2 out of 5
by A verified traveller

Horrible customer service, horrible rest persona

Posted 29-Nov-2014
They don't know how to treat customer Wait 10 min to be attended and 30 min to get the food And only 4 tables
4 out of 5
Recommended
for Everyone
by A verified traveller

Overall

Posted 26-Nov-2014
Pros: Walking distance to almost everything. Friendly and helpful staff. They also shuttled to Magen's Bay for the day and provided beach towels.
Cons: There were shutters between the bathroom and the main room, I wish it was a solid wall to block any noise coming from the bathroom. ie. blow dryer
Location: The location was walking distance to downtown, shopping and restaurants. Yacht Haven and Havensight is a much longer walk but a beautiful one.
This was a great hotel! Walking distance to almost everything. The employees were so friendly and helpful. Bus stop and safari buses were right outside the hotel if you didn't want to walk. We didn't have a view from our room but we spent so little time in there that it didn't matter to us. We just cared that it was clean and they did an excellent job with that.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Philadelphia

Close to the ferry

Posted 26-Nov-2014
Pros: Convenient, pleasant
Arrived late in the evening, caught a ferry the next morning
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Denver, CO

Posted 20-Nov-2014
It's what I expected, and no worse or better. Pleasant experience but no above and beyond.