Ratings based on 643 Verified Reviews

They paid and stayed. We double-checked.
3.3 out of 5
83% of guests recommend
3.5 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel, close to town

Posted 27-Jan-2015
Great location for acces to Fast Ferry to Tortola. Also close to town with a comfortable and pleasant walk along the waterfront.
3 out of 5
by A verified travellerfrom Lewisville, TX

Cold AC...not so much

Posted 26-Jan-2015
Pros: The BBQ chicken wings are amazing
Cons: Following through on work requests in a timely manner
The worst part of this stay, was trying to keep the room cool. I was facing the bay, but kept the shades drawn. The AC unit stayed on the entire time, and could not do the job. I would be surprised if the room was ever under 80 degrees. The shower head was broken, I notified the hotel staff. A ticket was submitted to maintenance, but it remained broken the entire length of my stay.
3 out of 5
by A verified travellerfrom St. Thomas, USVI

Musty Smelling

Posted 24-Jan-2015
Hotel is older and dirty carpet gave it a musty smell. Bèd was not comfortable. The best thing about my stay was the breakfast omelet. The staff was friendly and informative.
1 out of 5
by A verified travellerfrom Boise, Idaho

I would NEVER recommend this hotel. 2 star at best

Posted 23-Jan-2015
There is a bar located in the alley behind the hotel; extremely loud music, people shouting profanity until 3 am. Nothing I wanted to hear and definitely didn't want my young children to hear, but we couldn't sleep because of the noise. Hotel front desk would not answer calls... Apparently no one working to take care of problems in the middle of the night. After four calls not answered, we left a voicemail. No follow up from the hotel the next morning. My husband had to go to the front desk and that proved to be painful. No customer service!! Hotel knows about the problem; windows looking out into alley are covered with a frosted tint to about 5 ft up. so that it's not easy to see out. The room they finally moved us to on the other side of hotel did not have this on the windows. The floors were filthy. I was not expecting anything fancy, but this definitely is not a 3 star hotel; maybe 2 at best. Would NEVER recommend to anyone.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Served the purpose of my business travel

Posted 20-Jan-2015
Pros: The internet speed was excellent. Once logged in WiFi should automatically connect you on same day when you return to room.
Cons: Plumbing is a weak component. Shower head was broken and water pressure weak. Toilet often required numerous flushes to clear completely.
Location: Location close to Govt offices; downtown shops; airport & water taxi.
Front desk was efficient if not very amicable. Room was quiet and clean enough. Morning breakfast on patio was pleasant and competitively priced. Patio area bar was good even if bartender a bit overwhelmed at times.
2 out of 5
by A verified travellerfrom Boston

Not So Happy Birthday Getaway

Posted 19-Jan-2015
Pros: The location, as it is central to just about everything.
Cons: The hotel staff I think should be a bit more attentive and in tune with the guests needs.
Location: Shopping, Magens Bay beach, Tree Limin Extreme Ziplining, restaurants
I booked a reservation online for me and my girlfriend and requested a queen/king bed suite. When I arrived at the hotel, they stated that the reservation itself did not have any room specifics and they did not have any suites available so they gave me a standard room, which I was OK with, until I got to the room. They had given me 2 full beds instead of a 1 queen/king so I went back to front desk and requested another room with the correct bed size. I was told that they did not have any with that bed size size but to come back in 1 hour and they will see what they could do. Went to eat and came back and was given the correct bed size, however, the A/C in the room was not fully functioning so back to the front desk I go. They send up maintenance and he works on it for a full 30 minutes to get it somewhat cool in the room. Stay in the room and A/C stops functioning overnight so did not sleep well. Next morning again to front desk, which they send up maintenance for a 2nd time and the gentlemen said he could not fix it then went to get us a different room. The new room was finally one that we could rest peacefully in. Another gripe is the breakfast, as it took 1 full hour to get our order of french toast and eggs, and the restaurant was not even busy. So if you need something to eat and are on a time crunch, go elsewhere.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Kansas City

Looks good online...and is decent location.

Posted 15-Jan-2015
Pros: Location and price.
Cons: UPKEEP! Our first room was in BAD disrepair.
Location: Short walk to downtown St. Thomas and short walk to Frenchtown.
We stayed twice...2 nights before 7 days on a sail boat and one night after before we flew out the next day. First room was BAD! Clean but very run down. Supposed to be a room frig...it was missing! Drapes were falling down and not usable. The room was better on our second stay...clean, intact and pleasant! But service checking in was BAD! Stood in line for 40 minutes to get to talk to the check in desk agent...then she had trouble finding our reservation. Not a good experience. I would only recommend this hotel for short stays when you want to keep cost down. Just for a decent bed to sleep in...it's fine. But for an extended stay...just too frustrating! Not worth saving the money!
3 out of 5
by A verified travellerfrom UK

Average place

Posted 14-Jan-2015
This might be good for a night or so, but no longer. While it is close to Downtown Charlotte Amalie and Frenchtown, there is not much else. Rooms basic, staff slow and or disengaged, and the dinner was very ordinary. It is clean, I suppose.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Tennessee

Convenient to airport and downtown

Posted 14-Jan-2015
Pros: Convenient location
Just stayed one night en route to other destination. Short taxi ride from airport and gave us easy walking distance to all of downtown Charlotte Amalie. The view is grand (we had ocean view) - very fun to watch sea planes, ferries, private boat activity in harbor. However, it is on main highway and I was grateful I had tucked in some ear plugs as noise was considerable through the night. Lovely courtyard spaces in hotel and food was decent in restaurant at breakfast (only meal we ate there). Room is a bit small and dated, needs some maintenance. Staff not very attentive or friendly.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Florida

Convenient to downtown and the ferry

Posted 9-Jan-2015
Pros: Courtyard and plaza
Cons: toilet didn't flush well
Location: Near downtown Charlotte Amalie. short walk to shops, restaurants
Very nice stay with a view of the harbor. Interior courtyards and plazas were delightful.