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Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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Property Amenities
Dining options at Sugar Bay Resort & Spa run the gamut from a candlelit restaurant with dress code to a poolside bar where bare feet are in vogue. At night, music and dancing are offered in the lobby lounge.
The 10,000-square-foot Journeys Spa offers men's and women's saunas, steam rooms, and private sunning terraces furnished with cushioned lounge chairs. The spa's Signature Experience begins with a choice of salt glow or marine body polish, followed by a deluxe facial and a choice of four 50-minute massages.
Recreation options include a multi-section freeform pool, four lighted tennis courts, a basketball court, a fitness center, and daily activity programs. A children's club provides supervised activities for kids age 4–12.
The colonial-style main building houses shops selling resort wear, gifts, and sundries. Three lobby computers provide high-speed Internet access (surcharge); wireless Internet access (surcharge) is available in the lobby, pool area, meeting space, and guestrooms.
Resort casual attire is acceptable during the daytime anywhere on the resort. Shorts, t-shirts, jeans, sundresses, and similar apparel are recommended. Bathing suit cover-ups are required in all restaurants and public areas.
Room Amenities
Rooms
This hilltop resort on St Thomas offers 294 air-conditioned guestrooms in buildings rising 4 stories in 2 semi-circular rows. All include Balinese-style furnishings and bathrooms, as well as furnished balconies or patios with varying views.
In-room conveniences include wet bars, compact refrigerators, coffeemakers, TVs with pay movies and video games (surcharge), and both high-speed wired and wireless Internet access (surcharges).
All-Inclusive Details
Guests can book rooms at Sugar Bay Resort & Spa for a rate that is either for the room only or for all-inclusive. All-inclusive rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply, for example, to premium food items or drinks; or to dining at specific restaurants). Guests who book all-inclusive rates do not have to pay extra for onsite activities. Taxes and gratuities are included. Please note items that are not included; these require a surcharge.
Taxes and gratuities
Gratuities and taxes are included.
Food and beverages
Not included
Accessibility Options
To make requests for specific accessibility needs, complete the “Special or Accessibility Requests” section of “Trip Preferences” when you book your hotel.
Dining
Lobby Bar - Serving cocktails and hors d'oeuvres. Transforms into the Ocean Club for late-night drinks and dancing in a setting with mahogany furniture, central dance floor, and a stage for bands. Also provides video lottery machines (surcharge). Nightly music with DJ or live band. Open from early afternoon to late evening.
Turtle Rock Sports Bar - Located next to Mangrove Restaurant, with a view of the pools and grotto. Sports ambience with several TVs to watch games. Open from mid-morning to late evening.
Ristorante Baci - Formal, intimate dining. Italian cuisine. Reservations required. Nonsmoking restaurant. Nightly dinner.
Resort elegant attire is strictly enforced during evening dining in both the Ristorante Baci and Manor House restaurants. Polo shirts, button-down collared shirts, long or short dresses, slacks, sundresses, skirts, evening sandals, or similar apparel are recommended. Jackets are optional. No swim shorts, bathing suits, denim, t-shirts, sneakers, or flip flops are allowed.
Manor House - Located in the main lobby with ocean views. Candles and linen service for à la carte dinner menu featuring theme nights. Reservations required. Open daily for dinner.
Sample menu for Manor House
Appetizers:
Main courses:
Desserts:
Mangrove Restaurant - Casual, open-air waterside bistro. Lunch and dinner buffets, with international themes such as Caribbean, Southwest, and Italian. Live entertainment weekly.
Sample menu for Mangrove Restaurant
Appetizers:
Main courses:
Recreation
Sports equipment and amenities such as snorkeling gear and windsurfers are complimentary for all guests of the Sugar Bay Resort & Spa, along with four hard-surface tennis courts, a full basketball court, daily activity programs of beach and pool games, a fitness center, and fitness classes such as aerobics and yoga. A miniature-golf course is also on site (surcharge).
A children's club provides supervised activities for kids age 4–12. Activities include beach and pool games, treasure hunts, cookie baking, and the ever-popular iguana feeding.
Jet Skiing and parasailing are available on site (surcharges). An on-site dive center offers a complimentary introductory scuba-diving lesson to all guests. Wall, wreck, and reef dives can be arranged (surcharges).
The 18-hole Mahogany Run Golf Course is five miles from the resort. Resort staff can arrange snorkeling excursions, day sails to St. John and the British Virgin Islands, and sunset sails (surcharges).
The recreational activities listed below are available either on site or near the hotel; fees may apply.
Promotions
USVI Sizzlin' Sampler Promotion
Book a minimum 5-night package (air + hotel) booking in a "USVI Sizzlin' Sampler" rate plan from May 1 - June 15, 2012 for travel from June 1 - September 29, 2012 and receive the following:
Must book a "USVI Sizzlin' Sampler" rate plan. Valid for package (air + hotel) bookings only. $200 savings and complimentary night reflected in rate at time of booking. Shopping, attraction, and dining certificates available upon check-in and valid at various local merchants; complete details available upon check-in. Last date to check out for this offer is September 30, 2012. Restrictions may apply.
Showing 1 - 10 results (of 59) · See more Sugar Bay Resort & Spa reviews
out of 59 reviews
“fantastic beach”
Everyone one was extremely pleasant and helpful. They upgraded our room to Ocean view when they found out that we had trouble with our flight in. I was originally worried about the stray cats that several other reviewers had commented on. Instead of the stray cat population that I was lead to expect, the hotel adopts neutered and vaccinated cats from the local humane society to provide a home for them. An idea that we could learn from. The hotel was very neat a clean and the beach was fantastic. We will definitely be returning!
“We can't wait to go back!!”
I was really extremely surprised and impressed with the quality and value of this resort. We had the all inclusive plan and paid nothing else extra out of pocket other than a few tips to an excellent staff. The bus help was amazing. I would come back and stay in a second. The hotel is a little older but is obviously refurbishing. It is very clean and comfortable resort. The view from our balcony was breath taking. I really appreciate everything everyone did to make our vacation wonderful.
“We will definitely be back”
We had the greatest time. It was our honeymoon so we got a free upgrade and the phone in our room didnt work so they upgraded us again. They were very helpful and even lets us call home from the lobby phone for free. The resort is beautiful and they always have something to do. The all-inclusive is the best way to go because the food and drinks are amazing and you can eat and drink whenever you want. Also they have a lot of different places to eat with different types of food. Free shuttle from the lobby to the pool and a whole lot more. I cant even think of all the great stuff they have there. We will definitely be going back.
“Will Use again.”
The special offer lured me in. We usually stay in Charlotte Amalie for two nights prior to traveling to St. John. We have begun to enjoy Red Hook and this was close to Red Hook so we thought we'd try it. The Hotel Lobby is very pretty. I didn't like that I had to wear a wrist band even though I was not on the all-inclusive program. I really don't see the point. The pool was nice, beach is okay. The stair climb from the pool up was a bit much. I don't think an elderly person could do it. The bed was a little too soft, in my opinion. The room was clean, modern, Bathroom was set up nicely with a separate sink area outside the bathroom that had toilet, sink and shower. Two people could be getting ready at same time. The bellman was very nice, and helpful.
“Waiting to Go Back”
There was entertainment every night. There Carnival review was wonderful The employees at the facility were great. The pizza made at this establishment was something I could not imagine in the Carribean- it was outstanding and I had some every night. I don't drink, but I never heard a complaint about them being watered down. The Virgin Pina Colada was my staple item. Spend the extra money and get the All-Inclusive-- you will be glad that you did
“Sugar bay review January 2012”
Despite the fact that the hotel was going through some construction in January when we were there, it was still wonderful. We did wish that there wère more options to eat but we understood that the construction was dealing with the restaraunts. The room was great and clean. The pools were very nice and well kept. The beach at the hotel is very nice with a lot of water activities to do including good snorkeling. We have been to other all inclusive resorts before and didn't like that you couldn't get meals after dinner; this was not the case here. They had food served late unto the night and had good activities. We always said that we would try new places every year, but after going here, we're already planning our trip back.
“Land of Beauty”
Only bad thing I have to say is that this resort is a little far from the airport & taxi's are too expensive to go to town so once you are here, plan on staying here. They do have a few things on the resort to do but most aren't included unless you book an all inclusive stay.
“Great place to stay”
It was a very nice hotel with a great pool!!!!! It also has the beach right by the pool which is very convient!! As well as the taxi base right beside the hotel!!
“Sugar Bay---no longer a Wyndham :(”
Staff overall was extremely friendly and welcoming. Contrary to what we read, the Ocean Club bartenders were nice. The food at both the Ocean Club and Pimentos/Turtle Rock was better than the 2 formal restaurants. Food at Baci and Manor House seemed to be more lower quality---scaled back similar to cruiseline dining. Our 15 like the soft serve ice cream. We enjoyed the fresh popcorn. We were disappointed when we first arrived (starving after a full day of travel) to Turtle Rock (right about 6pm) hoping for just a little bite to tide us over before a nice dinner---only to be told they had just stopped serving food. I did call housekeeping, probably 5 days out of 7, due to not receiving either enough towels or gel/shampoo for the 3 of us. I enjoyed working out every morning at the Journeys. Amazingly there was very little use of the workout equipment in the early morning hours. Direct TV, at the SPA, only worked the 1st and last morning---in between it was not working. I did not like the fact the workout area does not open until 8am on the weekend. Disappointed when the Zumba class (only offered Monday 6pm) was not held due to a mix up with instructors. Also was disappointed when I could not work out until 8am on my final day (Saturday), but then noticed there would be a "Fitness Walk" at 7:30am--meet at Journeys (the Spa)---but nobody showed up to lead the walk. It almost seems like someone needs to review the daily activities sheet (at the hotel) to update events properly.
“sugar bay! wonderful stay!”
it was a great hotel with alot of character! so much to do and see! its on a hill so there alot of paths! it has bumper boats, miniature golf, a fit path, all the water sports, and a wonderful pool with a waterfall. The beach was fantastic! gorgeous turquoise waters. so much to do at this resort! The food was great too, but not really much of a selection, I would see why some of the reviews said that. We only stayed 3 nights, but if we stayed a week or more we get bored of the food! But there are many restaurants close by. You have to try amigos in red hook for lunch! the best mexican food! On the third day for breakfast we found out you can order an omellette a la carte for the breakfast package at no charge, but no one told us that in the beginning! make sure you do that because the eggs are awful! It did have a pretty good breakfast spread. overall our stay was great and we would definately stay here again!
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Showing 1 - 10 results (of 59) · See more Sugar Bay Resort & Spa reviews
The preferred airport for Sugar Bay Resort & Spa is Charlotte Amalie (STT-Cyril E. King) - 11.5 km / 7.1 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
