From our warm welcome, we knew we chose a great hotel. Yes, the entry is off-putting, but once you go up the stairs and enter the actual hotel, you'll feel like you've entered a warm, friendly home. The staff are wonderful, from offering a choice of complimentary juices or tea every time you enter, to the nice breakfast (included), to helping you arrange a taxi, all done with a smile. We were not happy with room we chose (in the back overlooking a barren courtyard), and within minutes we were moved to a room overlooking the street. If you keep the window closed, you don't get street noise, which can be quite loud with the window open. The place was spotlessly clean, the staff was delightful, and we will definitely stay there the next time we visit. Be sure to have their scrambled eggs with ham and cheese. They also supply the bathroom with Moulton Bown toiletries. The location is perfect for walking to the Winter Palace (10 min) and most of the other sites in St. Petersburg.