Simpson Bay Resort & Marina

Requested a renovated room and received an old room. The elevator was broken and I have arthritis so it was a pain. Not work 200 a night, maybe 115 max. A bunch of old people, not for the young or 30's. Had to wash your own dishes or you got charged, toilet quit working. Shower was dirty and had hair in the drain.

Our overall experience was wonderful. There were 5 pools available. None were ever full to capacity with people.

We enjoyed a taxi city tour round the island during the day and a nice Thai dinner at Maho .

Lovely comfortable room with sea view. Easy access to airport. Staff was helpful.

Very disappointed with our room. We had no view except a cement wall. The room was up on the hill and since I am handicapped we had to rent a car to go down the hill to the beach and back up. I was not happy. The room itself was good but it would have been so much better if I had a view. I don't think I will use Expedia again.

Staff courteous. Condo very nice and clean. Beach and marina facilities very convenient. Groceries and restaurants within walking distance. Many guests we met have been coming here for many years. This our second year and we will be back next year.

Checkin was easy, they has a van to take us to our room, even. However, the room had a permanent damp smell to it. Also, it was not a beach front room. Also, the room REALLY needed a little updating (tile was old and a little gross, fresh paint would help). The staff was friendly, if a little pushy about time shares. The pools were very nice as was the beach. The French bistro was nice, and the Caribbean place was good too.

We don't think to use expedia any more, this hotel should not be promoted as a four star hotel. In particular the service at the lobby was very poor, we asked tho change the room because the one they gave us was really old, bad smelling and dirty with a view on the parking lot. The man at the reception,after telling us with a very bad attitude he was busy with other clients, finally gave us on other room worst than the previous one. Expedia should check the quality and the service of the hotel before promoting them

free wifi not working; they may change your room on Saturdays and we have to wait till 11 am to move to another room, so half of the day was lost.

Good location with all the necessities nearby. General upkeep of room and property needed much more attention. This is not a beautiful, polished property. At the same time, it is not bad. It is adequate. It is NOT like a nice, new pair of shoes. It's more like an old pair of shoes, showing signs of wear, but comfortable. If you're a complainer, or need to have everything perfect, don't come here. You will be disappointed. If you can take things in stride, and realize you're in a foreign county where things are different, you'll be satisfied.