Reception

Reviews of Economy Inn & Suites

2 out of 5
Economy Inn & Suites
525 E Saint George Blvd, St. George, UT

Reviews

4.6
Rating 10 - Excellent. 63 out of 903 reviews" "
Rating 8 - Good. 111 out of 903 reviews" "
Rating 6 - Okay. 177 out of 903 reviews" "
Rating 4 - Poor. 205 out of 903 reviews" "
Rating 2 - Terrible. 347 out of 903 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was disgusting. Faucet dripped. Light switches were broken. There were women’s sanitary napkins under the sink. There was one shampoo tube that had been used. Some of the towels were dirty. No trash can. The included breakfast was make them yourself waffles but there wasn’t any syrup or other condiments. Tied with the second worst hotel experience I have ever had.
Stayed 1 night in Apr 2024

2/10 Terrible

Mary

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had tears in both chairs in the kitchen area. There was a futon that did not have any cushion on it at all. Felt like you were sitting on the metal bars of the futon. The bedding was clean but the mattress was terrible. I do NOT recommend this motel!
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay.
Stayed 1 night in Apr 2024

2/10 Terrible

Christopher

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water dirty blankets lock was broken on the door
Stayed 1 night in Apr 2024

2/10 Terrible

kanatip

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You be better off sleeping in your car. Yes it’s that bad!
Stayed 1 night in Apr 2024

8/10 Good

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service
The room was massive and overall pretty nice. Cheapest room I found online in the area so I don't expect perfect (you get what you pay for) so all the flaws were reasonable. Just little things here and there that had no effect on my sleep or stay.
Stayed 1 night in Mar 2024
Response from hotel management on Apr 1, 2024
Thank you for your feedback! We're glad to hear that you found our room to be spacious and overall pleasant, especially considering the value. Your understanding of the occasional flaws is greatly appreciated, and we're pleased that they didn't impact your sleep or stay. We strive to provide a comfortable experience for our guests, and we hope to welcome you back again in the future. If there's anything specific you'd like us to improve upon, please feel free to let us know.

4/10 Poor

Nada

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Noisey from guests outside the room. Front desk person had no customer service talents.
Stayed 1 night in Mar 2024
Response from hotel management on Apr 1, 2024
Thank you for your feedback. We apologize for the noise disturbance and any lack of customer service you experienced during your stay. We will address these issues with our staff to ensure that our guests have a more pleasant and comfortable experience in the future. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention.

2/10 Terrible

Lauri

Room was dirty, hair on pillow, floor.
Stayed 1 night in Mar 2024
Response from hotel management on Apr 1, 2024
I'm sorry to hear about the cleanliness issues you encountered during your stay. This falls below our standards, and I apologize for any inconvenience caused. Your feedback is important to us, and we will address these concerns with our housekeeping team to ensure such issues are not repeated. If there's anything else you'd like to share or if you have further feedback, please let us know.

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever been i left i did stay i was afraid bedbugs ask for my money back they said not room had strong smell not healthy toilet had pee all over not clean every thing is old broken not healthy for kid's
Response from hotel management on Mar 11, 2024
Dear [Reviewer],Thank you for your feedback. We're sincerely sorry for the disappointing experience you had during your recent stay. Ensuring a clean and comfortable environment for all guests is our priority, and we regret falling short of your expectations. We take your concerns seriously and have already taken steps to address them with our housekeeping and maintenance teams. Regarding the issue of bedbugs, rest assured, we have a rigorous protocol in place to handle such matters promptly. Your feedback is invaluable, and we're committed to improving our services based on it. We hope for the chance to welcome you back in the future and provide you with the exceptional experience you deserve. If you have any further feedback or need assistance, please feel free to reach out to us directly.

10/10 Excellent

Dina, Englewood

Stayed 1 night in Mar 2024
Response from hotel management on Apr 1, 2024
Thank you for your positive review, we hope to welcome you back soon!

2/10 Terrible

Josh, American Fork

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed sheets had not changed by housekeeping from previous nights guest. We asked for clean sheets and were given sets that were full of hair and had urine stains on them. We asked to be refunded but management put us in their property next door, The Coronoda,. It was clean but not great. Do not stay at the Economy Suites. In spite of one employee giving us dirty sheets the management was extremely polite and helpful.
Stayed 1 night in Feb 2024
Response from hotel management on Feb 26, 2024
I'm sorry to hear about your unpleasant experience at Economy Suites. It's concerning that the cleanliness of the bedding was not up to standard and that the issue was not promptly resolved. It's positive to hear that the management was polite and helpful in addressing the situation and providing an alternative accommodation at The Coronoda.If you haven't already, it might be worth sharing your feedback directly with the management of Economy Suites. Constructive feedback can help them improve their services and prevent similar issues from happening in the future.If you need further assistance or have any other concerns, feel free to ask.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Nightmare
The room was large, yet the beds were very out dated probably the original beds from the first owners of this establishment; very uncomfortable. The beds also had some garbage around the base of the beds, this made us question when the room was truly cleaned last. The bed sheets and cover had multiple stains, the back of bathroom door was covered with all different stains or dirt - need to be wiped down. The bathroom towels had paint and or grease stains on them, might want to purchase new. Will not stay here on any of our up and coming visits.
Stayed 2 nights in Feb 2024
Response from hotel management on Feb 6, 2024
We're truly sorry to hear about your disappointing experience. Providing a clean and comfortable environment is our priority, and we apologize for falling short of your expectations. Your feedback regarding the condition of the beds, cleanliness of the room, and quality of the linens is concerning, and we will address these issues with our housekeeping team to ensure improvements are made. We understand your decision not to stay with us again, but we hope to have the opportunity to regain your trust in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

2/10 Terrible

Jodi

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from hotel management on Feb 26, 2024
I'm sorry to hear you rated your experience at 2 out of 10. If there's anything specific you'd like to share about your stay or if there's anything I can assist you with, please feel free to let me know. Your feedback is important, and I'm here to help.

2/10 Terrible

Donald

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrendous
The bed was stained yellow, probably piss? There was mold on the shower ceiling, the door did not lock, and for a no smoking room, it reaked of cigarettes. It was not a safe place to be or travel. There is a reason it is as cheap as it is.
Stayed 3 nights in Jan 2024
Response from hotel management on Feb 6, 2024
We're deeply sorry to hear about your unpleasant experience during your stay. This is certainly not the standard we aim to uphold. Your feedback regarding the condition of the bed, cleanliness of the bathroom, security issues with the door, and odor in the room is alarming, and we take this very seriously. We will address these concerns with our housekeeping and maintenance teams to ensure immediate improvements are made. Your safety and comfort are our top priorities, and we apologize for failing to meet your expectations. If there's anything else we can do to assist you or if you have further concerns, please don't hesitate to reach out.

2/10 Terrible

Suzane

Stayed 1 night in Dec 2023

2/10 Terrible

Ginger

Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 18, 2023
I'm sorry to hear that you had a disappointing experience during your recent stay at our hotel. We sincerely apologize for any inconveniences you encountered. Your feedback is crucial for us to address the issues and enhance our service. Could you please provide more details about the specific issues you faced during your stay? This will help us investigate and take necessary actions to ensure a better experience for our guests in the future.Thank you for bringing your concerns to our attention. We appreciate your feedback and hope to have the opportunity to make amends.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
I had a great stay real good for the price the rooms Are very big really convenient with kids .
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 12, 2023
Hi Patricia, thank you so much for your kind words! We're delighted to hear that you had a great stay and found our spacious rooms convenient, especially with kids. Your feedback means a lot to us. If there's anything else we can do to make your next stay even better, just let us know. We can't wait to welcome you and your family back!

6/10 Okay

Ashley

Travelled with partner
Needs upgrades
Stayed 3 nights in Nov 2023
Response from Hotel Management on Dec 12, 2023
Thank you for bringing your concerns to our attention. We appreciate your feedback, and we take your comments about the need for upgrades seriously. Enhancing our guests' experience is a top priority, and your input is invaluable in guiding our improvement efforts.We would love to hear more about specific areas you believe need upgrades so that we can address them effectively. Your satisfaction is important to us, and we are committed to making necessary enhancements to ensure a more enjoyable stay.Thank you for choosing our hotel, and we look forward to the opportunity to better serve you in the future.

2/10 Terrible

jay

Business traveller
Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Hotel Management on Dec 12, 2023
Hi Jay, we sincerely apologize for any inconvenience during your recent stay. Your feedback is essential in helping us improve, and we regret that we fell short of your expectations. To better address your concerns, could you please share the specific issues you encountered? We value your input and are committed to ensuring a better experience for you in the future.

8/10 Good

Marilyn

Travelled with family
The mirror in the bathroom was so old that it had places on it where I couldn’t see myself. There was closet space, but no hangers. The furniture was old and chipped. I have to eat gluten free because I have celiac disease. There was nothing in the breakfast area that was gluten free,so all I had for breakfast was juice. It’s frustrating to me that the prices for hotels keep going up so much, but I keep getting less and less for my money.
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 12, 2023
Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your comments are invaluable, and we truly appreciate your patience.We are actively addressing the issues with the bathroom mirror, lack of hangers, and outdated furniture to ensure a more comfortable stay for all guests. Additionally, we understand the importance of accommodating dietary needs and will work towards providing gluten-free options in our breakfast offerings.We share your frustration and are committed to continually improving our services. We hope to have the opportunity to better serve you in the future.

6/10 Okay

Nick

Disliked: Property conditions & facilities
Best price I could find on short notice. Hated that I would have had to go to the hotel next door for breakfast. Also, breakfast started too late for me to be able to partake.
Stayed 1 night in Nov 2023
Response from Hotel Management on Dec 12, 2023
Hi Nick, Thank you for choosing our hotel on short notice. We appreciate your feedback regarding the breakfast inconvenience, and we apologize for any inconvenience it caused. We understand the importance of a convenient breakfast option, and we will review our offerings and timings to better accommodate our guests.Your input is crucial to our continuous improvement, and we hope to provide you with a more seamless experience on your next visit.

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap is too kind a word to describe it.
I'm not even glad I was only sleeping in the room. There are no quiet hour restrictions so I didn't get to sleep until 2 am one night due to a drunken party in a room near ours. I even asked them to be quiet to no avail and I wasn't confident the live-in managers would have done anything. Breakfast is not in the hotel but the one next door and it isn't as advertised. The bedsheets had rips, there was dirt in corners, and very few electrical outlets for charging devices.
Stayed 3 nights in Nov 2023
Response from Hotel Management on Dec 12, 2023
Hi Mark, Thank you for reaching out and sharing your thoughts with us. We sincerely apologize for any inconvenience you faced during your recent stay. Your feedback is invaluable to us, and we genuinely want to address the specific issues you encountered.If you could provide more details about your experience, it will greatly assist us in identifying areas for improvement and ensuring a better stay for you and our future guests. Your satisfaction is our top priority, and we are dedicated to making the necessary changes.Thank you for your understanding, and we look forward to the opportunity to enhance your experience in the future.

10/10 Excellent

Terrill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very large and comfortable .
Stayed 2 nights in Oct 2023
Response from Hotel Management on Dec 12, 2023
Dear Terrill,Thank you for sharing your positive feedback! We're delighted to hear that you found your room to be very large and comfortable. Providing a comfortable and spacious environment for our guests is one of our top priorities.We appreciate your kind words and look forward to hosting you again for another enjoyable stay. If there's anything specific you loved about the room or if you have any preferences for your next visit, feel free to let us know. We're here to make your stay as pleasant as possible.

2/10 Terrible

Bang

Stayed 1 night in Oct 2023
Response from Hotel Management on Dec 12, 2023
We sincerely apologize for any inconvenience during your recent stay. Your feedback is essential in helping us improve, and we regret that we fell short of your expectations. To better address your concerns, could you please share the specific issues you encountered? We value your input and are committed to ensuring a better experience for you in the future.

4/10 Poor

Michael

Stayed 1 night in Oct 2023
Response from Hotel Management on Dec 12, 2023
We sincerely apologize for any inconvenience during your recent stay. Your feedback is essential in helping us improve, and we regret that we fell short of your expectations. To better address your concerns, could you please share the specific issues you encountered? We value your input and are committed to ensuring a better experience for you in the future.

2/10 Terrible

Samy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worthy
One night stay while on a road trip. Very expensive for the offer. I can not recommend it based on the very horrible experience. Bugs in the room, furniture filthy, moldy smell, bed uncomfortable, linen cleanliness questionable, and more…
Stayed 1 night in Oct 2023
Response from Hotel Management on Dec 12, 2023
We are truly sorry to hear about the challenges you faced during your recent stay. Your experience falls far below the standards we aim to uphold, and we sincerely apologize for any inconvenience caused. Your feedback is incredibly important to us, and we assure you that we are taking immediate steps to address and rectify the issues you've highlighted.We understand the gravity of your concerns, and we would appreciate the opportunity to discuss your experience further. If you could provide more details or contact our management directly, we would be grateful.Once again, we apologize for falling short of your expectations, and we hope to have the chance to regain your trust in the future.

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It was very dirty
Stayed 1 night in Oct 2023
Response from Hotel Management on Dec 12, 2023
We sincerely apologize for the cleanliness issues you encountered during your stay. Your experience is unacceptable, and we deeply regret any inconvenience it may have caused. Please know that we take your feedback seriously, and we are actively addressing the cleanliness concerns to ensure a more positive experience for our guests moving forward.We appreciate you bringing this to our attention, and we would value the opportunity to make things right. If there are specific details you could share or if you have any further concerns, please don't hesitate to reach out directly.Thank you for your understanding, and we hope to have the chance to provide you with a much-improved experience on your next visit.

4/10 Poor

Phillip

Disliked: Cleanliness
It was just dirty and outdated
Stayed 1 night in Oct 2023

2/10 Terrible

Cody

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2023

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reserved 3 rooms for 3 couples for 1 night. When first 2 couples arrived & checked in they found the rooms were dirty, mold in bathroom, curtains failing off, furniture broke, bed higher at foot & lower at head, linens dirty & stained, mattresses stained and broken down, very run-down place, I could on. Man at front desk was notified that no of us were staying there because of the filth. He was rude, not willing to help because we booked thru Expedia. We have many pictures to back up the claims made here. 3rd couple was notified & never stopped in. Non of us stayed. A place like this should never been offered on Expedia. Not sure I can trust booking thru Expedia again. I expect a full refund from Expedia. We ended up driving 3 hours to our next destination. Not worth staying here even if the rooms were free.
Stayed 1 night in Oct 2023

2/10 Terrible

Gary

Business traveller
Disliked: Staff & service, property conditions & facilities
There were stains on the sheets, stains in the mattress. There was sticky substance on the side of the bed. There was splatter up the walls. The baseboards were falling off the chair that was provided for sitting look, like it had been stored outside for several years there was substance inside of one of the drawers, there was mold on the toilet I took pictures and videos of the whole situation and now they won’t return my money since I refuse to stay there
Stayed 1 night in Oct 2023

4/10 Poor

Sally

Disliked: Staff & service, amenities, property conditions & facilities
The manager was rude. The hotel rooms are huge, and clean. But there was no coffee machine, the breakfast was in the motel next door and was terrible.
Stayed 1 night in Oct 2023

2/10 Terrible

Meynardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Scary and dirty!
The motel is poorly maintained. Although roomy, the bathroom is dirty like it has not been cleaned for weeks. Towels and washcloths were minimal. Accordingly, they will not place towels unless you are long term occupant. The door keya did not work; I have to go to the office to have it replaced many times. There is no coffee maker/hot water. The furnitures have stains on them, looked dirty.The phone service is not anwered; you have to go to the office to request anything which is closed after regular hours. The breakfast is on another building and is just waffle and coffee/milk. Breakfast room a little bit dirty. This motel has probably long term occupants that hangs their laundry on the second floor railing. Scary occupants, running above floors. A typical motel operated by Indian family business, no regard for consumer concerns. Left early, can't bear to stay.
Stayed 3 nights in Sep 2023

10/10 Excellent

Marie

Stayed 1 night in Sep 2023
Response from Hotel Management on Dec 12, 2023
Marie, we are glad to hear that your stay with us went well!

4/10 Poor

Ed

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Fabiola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had really old and nasty furniture and the sheets had a lot of stains.
Stayed 1 night in Sep 2023

4/10 Poor

JOHN, WOODBRIDGE

Disliked: Cleanliness, property conditions & facilities
The room was kinda dirty, the bathroom door was downright gross. the wifi sucked and was barely usable. the included breakfast was in the hotel next door and was ridiculous. I do have to say the coffee was great.

10/10 Excellent

Brittany

Stayed 1 night in Sep 2023

10/10 Excellent

David

Desk clerk most helpful and considerate. A1
Stayed 1 night in Sep 2023

6/10 Okay

Michael, Chandler

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills, place was filthy
Stayed 1 night in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very economical and decent place to stay. Not fancy but clean and comfortable with mini-fridge, pool, and nice TV and A/C.
Stayed 1 night in Aug 2023

10/10 Excellent

Randy

Stayed 1 night in Jul 2023

8/10 Good

mary

Liked: Property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience at this hotel
Upon our late arrival, we approached the front desk and encountered a less-than-friendly receptionist. It seemed apparent that our late check-in had inconvenienced him, as he displayed visible annoyance. As if that wasn't enough, we had brought extra guests with us, for which we were asked to pay an additional fee. Naturally, we had some questions regarding the charges, but the receptionist's agitated demeanor made the situation even more challenging. Regrettably, instead of calmly addressing our concerns, the receptionist grew increasingly irritated and abruptly told us to leave the property. We expressed our willingness to pay the required extra amount, but it seemed futile as he refused to engage in any further discussion. Consequently, our entire family was asked to vacate the premises. I feel compelled to inform future guests that if they encounter an individual with a parrot perched on their shoulder, they should be aware that this particular staff member may negatively impact their stay with his rude attitude. While I understand that late check-ins and additional charges can be inconvenient, it is essential for hotel staff to maintain a professional demeanor and provide courteous service to ensure a positive guest experience. Unfortunately, this was not the case during my visit. I hope that the management addresses these issues and takes the necessary steps to ensure that all guests are treated with respect and hospitality, regardless of the circumstances.
Stayed 1 night in Jul 2023

4/10 Poor

Brad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not going back.
Felt very uncomfortable. Lots of stains in the sheets. Sheets were worn out. Shower made extremely loud water pump noises and shook the whole wall. No hand towel, no shower mat. Lots of people smoking right outside the rooms. Breakfast was not good
Stayed 1 night in Jul 2023

4/10 Poor

Scott, Las Vegas

Disliked: Cleanliness, property conditions & facilities
Property is dirty, old, outdated, and in desperate need of many repairs. Ice machine does not work, breakfast is served at the motel next door, the parking lot is filled with wrecked and abandoned vehicles and the toilet is practically unuseable as it is right up against the side wall and no space to sit on it!
Stayed 2 nights in Jun 2023

6/10 Okay

Liezel

Liked: Staff & service
Stayed 1 night in Jun 2023

4/10 Poor

Rochelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Warning: If you can help it do not stay here! The rooms are disgusting. The mattresses have crazy amounts of stains, sheets had hair and dead bugs on them, and the shower curtain smelled like pee. The staff were not very hospitable. I guess you get what you pay for....
Stayed 2 nights in Jun 2023

6/10 Okay

Cathy

Disliked: Property conditions & facilities
Fishing trip
Bare bones frig was not cold no advertised coffee maker breakfast was at the hotel next door Room was very large and ac worked great
Stayed 4 nights in Jun 2023