Reviews of Best Western Plus St. Augustine I-95

2.5 out of 5
Best Western Plus St. Augustine I-95
2465 SR 16, St. Augustine, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 420 out of 1001 reviews" "
Rating 8 - Good. 351 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 48 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Normand

Travelled with partner
Disliked: Property conditions & facilities
Pillows were stuffed to look like throw pillows and were very uncomfortable until we were told they were full size pillows crammed into the pillow cover. Too much construction around the hotel. Location to Historic district was reasonable. Breakfast was good.
Stayed 3 nights in Apr 2024

8/10 Good

Sara

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Carpet floors in the room were sticky feeling. Almost as if it was an old movie theater. Didn't like the feeling like you had to wear your shoes everywhere in the room. Construction going on around the property was rather inconvenient, which I know is not their fault. Beds were decent. They were clean to my knowledge and sight. The entrance is clean and staff were friendly. Overall, could improve.
Stayed 1 night in Apr 2024

10/10 Excellent

Kristi

Stayed 4 nights in Apr 2024

8/10 Good

Landon

Liked: Cleanliness, staff & service
We had a decent stay. Our first room was flooding a bit due to all the rain, but the lady at the desk moved us to a different room. Everything seemed clean enough; it looks like the place was renovated in the last few years. It looked nice, but there was definitely some inconsistencies in certain areas (our shower head, cracks in the bathroom tiles, etc.). We also had some type of ants crawling out of the area under the sink faucet in the bathroom the first night. There was also construction happening right outside our window, and while it was not loud during the night, it could be heard during the day. Outside of those few things, the stay was nice. Easy check in, decent breakfast, and convenient to 95.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Landon, Thank you for your valuable feedback. We are happy to hear that our helpful staff rectified your initial situation and that you enjoyed our convenient location and breakfast offerings! That said, we are disappointed to hear that other aspects fell short of your expectations. We appreciate your feedback and will be reviewing your comments internally, so that we may improve where needed. Thank you for bringing your concerns to our attention, and we look forward to the possibility of hosting you again soon.Sincerely,Your BW Plus St. Augustine Team

8/10 Good

Julius

Stayed 1 night in Mar 2024

6/10 Okay

nicole

Liked: Cleanliness, staff & service
Disliked: Amenities
No washroom privacy! Sliding barn doors are cute but not for a bathroom particularly when there is a gap between the door and wall. You better be VERY comfortable with your travel companion.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Nicole,Thank you for taking the time to leave a review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your experience. Our team is always seeking new ways to improve our facilities and the services we offer, so your feedback will be shared internally for further consideration. Take care, and we hope you enjoyed your time in St. Augustine. Sincerely,Your BW Plus St. Augustine Team

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Angela,Thank you! Our team takes great pride in our clean, comfortable accommodations, so they will be delighted to read your lovely review. We look forward to welcoming you back for another great, five-star experience.Sincerely,Your BW Plus St. Augustine Team

8/10 Good

Raymond

Stayed 1 night in Mar 2024
Response from Petra Harazim on Apr 20, 2024
Thank you for staying with us and posting your feedback.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Well lit, clean parking for my truck and boat.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 10, 2024
Dear Steven,Thank you for your review and for giving us a perfect rating! We're thrilled you thoroughly enjoyed your recent experience, and we appreciate you mentioning our great parking situation. It was a pleasure having you here, and we hope you return soon.Sincerely,Your BW Plus St. Augustine Team

6/10 Okay

Rick

Travelled with partner
Two live bugs found in around the bed. Have pictures. Brought it to the attention of the front desk and the young blonde said nothing. I suggested to spray room for pest.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Rick,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Although we undergo regular pest control procedures, we will complete an evaluation to ensure everything is as it should be. It is our hope that you will give us another chance to change your perceptions down the line.Sincerely,Your BW Plus St. Augustine Team

8/10 Good

Carmen

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Petra Harazim on Feb 18, 2024
Thank you for staying with us and posting your feedback.

2/10 Terrible

Eugene

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gordon Chuck on Feb 18, 2024
Thank you for staying with us and posting your feedback.

2/10 Terrible

ana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Ants in the room. Ants at the breakfast bar. half done room service
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Ana,The issues you raise are important to us. Please accept our apologies for any concerns that you faced. You can rest assured that our pest control specialist and housekeeping teams will look into your comments further, and we hope to see you again soon.Sincerely,Your BW Plus St. Augustine Team

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean, employees were very kind and helpful. Breakfast was good.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Dear Jeff,It is wonderful to know that you had an excellent experience with us! We're delighted you started your day off right with our tasty breakfast offerings and that our hospitable team and high standards of cleanliness left a memorable impression on you. Thank you for your kind review and perfect rating, and we hope you return soon!Sincerely,Your BW Plus St. Augustine Team

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Petra Harazim on Feb 18, 2024
Thank you for staying with us and posting your feedback.

8/10 Good

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Property was updated, clean and service was very good. Only complaint is the road construction that made entrance and exit harder. Also, Restaurants next door was almost impossible to get to. Even GPS had a hard time and sent us around a long way while there was a shorter route that we accidently found after breakfast one morning.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 17, 2024
Dear Carlo,It was such a pleasure having you as our guest recently! We're delighted to find our hospitable team and the high standards of cleanliness we adhere to left a memorable impression on you. Thank you for taking the time to share, and we hope you return the next time you visit St. Augustine.Sincerely,Your BW Plus St. Augustine Team

10/10 Excellent

Tyson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Petra Harazim on Feb 18, 2024
Thank you for staying with us and posting your feedback.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 14, 2024
Dear Cesar,It was a pleasure hosting you at Best Western Plus St. Augustine I-95! We're glad our attention to cleanliness impressed you, and we look forward to your next visit.Sincerely,Your BW Plus St. Augustine Team

10/10 Excellent

annette santagostino

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was central and very assessable to places. Not to far from old town st augustine. It was friendly and clean.
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Annette,Thank you for allowing Best Western Plus St. Augustine I-95 to host your recent stay. We're happy to hear you appreciated our convenient location and clean accommodations, as well as the friendly hospitality our team provided. We're grateful for your positive rating, and we hope to have the pleasure of your company the next time you're in the area.Sincerely,Your BW Plus St. Augustine Team

6/10 Okay

adalgisa

Travelled with family
Liked: Staff & service
For $296.00 per night it could be better.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 31, 2023
Dear Adalgisa,Guest satisfaction is important to us, so thank you for bringing your concerns to our attention. We strive to keep our prices competitive for our area while offering great value. However, we apologize that you felt otherwise on this occasion. If there was anything in particular we could've done to improve your time with us, please don't hesitate to let us know. We hope to welcome you back down the line for a better experience. Sincerely,Your BW Plus St. Augustine Team

8/10 Good

Daymara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, fast
Stayed 1 night in Dec 2023
Response from General Manager on Dec 28, 2023
Dear Daymara,It was wonderful having you as our guest recently. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this was reflected in your experience. Thank you for your review, and we hope you enjoyed your time in St. Augustine.Sincerely,Your BW Plus St. Augustine Team

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast setup did not flow, it caused long slow lines even for coffee. The water in the area made it really difficult to wash off the soap. Otherwise, the rooms were clean and comfortable.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 28, 2023
Dear John,Thank you for taking the time to review your recent stay. We're pleased to find that you were comfortable during your visit, and we appreciate you mentioning the high standards of cleanliness we adhere to. Your feedback regarding our breakfast service and the water temperature will be shared with our internal team for further consideration, as any opportunity for improvement will be seized. It was a pleasure having you as our guest, and we hope you return in the future.Sincerely,Your BW Plus St. Augustine Team

2/10 Terrible

Elizabeth

Travelled with family
Disliked: Staff & service, room comfort
Absolutely horrible
The room had a smell to it. Only one garbage can in the room Beds very uncomfortable. Breakfast was terrible. Only one waffle maker but had two four slice toasters so long wait. Variety was awful the potatoes were not cooked all the way sausages was soaked in grease made them mushy. I specifically booked this hotel for the hot tub I even called to make sure they had one and that is was working and they said yes. We get there at 4:15 check in and take our things up to the room and then went to dinner. We get back from dinner and get changed for the pool and hot tub. We get down there and there were no lights on and we get in the hot tub and it’s cold. My husband went to the front desk to ask if they could turn the lights on and how to turn the hot tub on for heat. They had told him that they close the pool and hot tub at dark which is 5:30 pm. So the next day we were going to go in the hot tub first before we went out on the town and the hot tub was still cold went to the front desk and they said it’s on a timer that it turns on at 4pm. So that means it’s only on for 1 1/2 hours the whole day. They said they closed it at dark cause it’s Florida’s state law that they need a lifeguard and they didn’t have one which is a lie cause here I am at a different hotel in Florida with no lifeguard and able to swim after dark. Very disappointed in this stay. For $300 for two nights we should be able to enjoy the amenities if they were honest about the hot tub we wouldn’t have stayed
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Elizabeth,Thank you for taking a moment to review your recent stay. We regret to learn of your disappointment with your experience. Your feedback about our accommodations and breakfast offerings will be shared with our internal team to seize any opportunity to improve. That said, we apologize for any inconvenience caused by our policies. It was a pleasure having you here, and we hope you enjoyed your time in St. Augustine.Sincerely,Your BW Plus St. Augustine Team

10/10 Excellent

Braulio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% Excellent
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Thank you for the fantastic rating! We're thrilled to hear that you had an excellent experience at Best Western Plus St. Augustine I-95. We appreciate your rating and look forward to hosting you again for another outstanding stay in the future.Sincerely,Your BW Plus St. Augustine Team

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Petra Harazim on Feb 18, 2024
Thank you for staying with us and posting your feedback.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gordon Chuck on Feb 18, 2024
Thank you for staying with us and posting your feedback.

4/10 Poor

Alyson

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Bed was not comfortable, pillows were very small, shower was very slippery. Breakfast was very limited.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Alyson,Thank you for taking the time to leave us your constructive feedback. Our team is saddened to hear our accommodations did not meet your expectations. We are sorry these issues took away from your overall stay with us, and we will note your comments to enhance our guests' experience. Thank you for notifying us, and safe travels.

10/10 Excellent

Ling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2023
Response from General Manager on Dec 23, 2023
Dear Ling,Thank you for your excellent review. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another pleasant visit.Sincerely,Your BW Plus St. Augustine Team

8/10 Good

Gale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was nice. The guests on the other hand not so. It's a shame the guests make it so others don't want to visit again.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Gale,Thank you for your review. We're pleased to note that you enjoyed your overall stay with us. Please know that our dedicated team is always available to assist you with anything less than perfect that you may encounter during your stay, so don't hesitate to reach out should the need arise. It was a pleasure having you here, and we hope to welcome you back in the future for a stay worthy of a perfect rating.Sincerely,Your BW Plus St. Augustine Team

8/10 Good

Konstantinos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
Our stay at Best Western Plus was very nice. Our room Queen size bed with sofa was very clean and spacious. The breakfast buffet was delicious. The staff were very friendly and informative to the St. Augustine area. Christmas time in St Augustine is spectacular!
Stayed 1 night in Dec 2023
Response from General Manager on Dec 9, 2023
Dear Brenda,We're so happy to know that our clean, spacious accommodations, friendly service, and tasty breakfast all added up to an amazing experience. Thank you so much for the perfect rating, and we hope to see you again soon. Sincerely,Your BW Plus St. Augustine Team

8/10 Good

Justin

Stayed 2 nights in Dec 2023
Response from Gordon Chuck on Feb 18, 2024
Thank you for staying with us and posting your feedback.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the cleanest, quietest place I've ever stayed at. The beds were so comfy too. I would definitely stay again.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 28, 2023
It was an honor to have you join us at Best Western Plus St. Augustine I-95. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you were comfortable during your stay. The next time you're looking for another relaxing stay, we hope that we'll be your first stop!Sincerely,Your BW Plus St. Augustine Team

10/10 Excellent

Patrick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
polite staff clean room really good breakfast great experience!!!!
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Patrick,Thank you for the excellent rating of your recent stay at Best Western Plus St. Augustine I-95. We're glad you enjoyed your time with us and our clean accommodations, delicious breakfast, and courteous staff. Please allow us to host you again in historic St. Augustine. Familiar faces are a welcome sight, so come back soon!Sincerely,Your BW Plus St. Augustine Team

2/10 Terrible

Ampomah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very filthy environment, not worth price
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Ampomah,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we offer our sincere apologies if you found our property to be anything short of immaculate. Your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Your BW Plus St. Augustine Team

2/10 Terrible

Pedro

Travelled with family
Old bed sheets. Bad pillows
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Pedro,Thank you for taking the time to leave us a review. We value your feedback and are saddened to hear our accommodations did not meet your expectations. Our team apologizes for any difficulties you experienced and will share your comments with our staff. Thank you again for notifying us, and we hope you will consider returning for a better visit. Sincerely,Your BW Plus St. Augustine Team

8/10 Good

Terry

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Petra H. on Nov 20, 2023
Thank you for staying with us and posting your feedback.

8/10 Good

James, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freshly remodeled, friendly, competent staff, nice breakfast buffet with many options, which changed daily—anything you could desire— fresh fruits and waffle maker. Great hot beverages from a top-line Bunn machine that freshly ground the coffee. Only thing lacking was a soap dish or tray in the shower, slightly inconvenient.
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 19, 2023
Dear James,It's always a pleasure hearing from our guests. We're glad our friendly staff and tasty breakfast impressed you. Thank you for your feedback about the shower. We'll keep your comments in mind, and we hope to see you again during your next trip.Sincerely,Your BW Plus St. Augustine Team

8/10 Good

Jon, FREDERICKSBURG

Travelled with partner
Liked: Cleanliness, staff & service
Room was adequate and staff was friendly but the facility was in a construction zone and not well marked
Response from General Manager on Nov 13, 2023
Dear Jon,To hear that you enjoyed our cozy rooms and hospitable staff is music to our ears. We hope you made some wonderful memories. While there may be work being done in the area, we are one call away to help with any questions. It would be an honor to welcome you back again soon. Sincerely,Your BW Plus St. Augustine Team

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great at check-in! Convenient to I-95. Had a nice and clean breakfast area, and our room was a very nice
Stayed 1 night in Oct 2023
Response from General Manager on Nov 7, 2023
Dear Chris,Best Western Plus St. Augustine I-95 is checking all the boxes, from stellar service to a prime location to explore. Thank you so much for the perfect rating. It would be an honor to welcome you back again for another fantastic getaway. Sincerely,Your BW Plus St. Augustine Team

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Petra H. on Oct 31, 2023
Thank you for staying with us and posting your feedback.

6/10 Okay

Debra

Liked: Cleanliness, staff & service
Nice room, except for the bathroom.
In general, the hotel and the room were very nice. Our complaints all have to do with the bathroom. It might have been an accessible room, I’m not sure, but my comments won’t matter. The door was a sliding door without a handle or knob. It opened easily as much as a child could fit through. After that, it was very difficult to slide. It also did not cover the entire doorway, lacking complete privacy. The shower was just straight walls. There was no place to put shampoo or soap. There also was not any hand rail. If it was an accessible room, especially, it should have had one. When we checked out and we said something to the young lady at the front desk, her reply was that that was the way the hotel was designed, and all the rooms were the same. I said some thing about it looking like it could be redone in the bathroom and she said it was done two years ago. She was not interested in making note to have any changes made in the bathrooms, she just was very excepting of that is the way it is. the comments I’m making are all very simple to correct, and all what I would consider very important. I would not stay there again because of the bathroom.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Debra,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about the bathroom and for any disappointment with how your comments were handled during check-out. We'll look into the situation further, and we hope you'll consider staying with us again during your next trip.Sincerely,Your BW Plus St. Augustine Team

6/10 Okay

Katherine

Liked: Staff & service
A 3 room day
First room given the sink was blocked. Second room they gave us the bedside table was covered with little nats or tiny ant like bugs. Given a third room. It was good. Staff was helpful. Breakfast was excellent
Stayed 1 night in Oct 2023
Response from General Manager on Oct 28, 2023
Dear Katherine,Thank you for staying with us. We are glad you received great service from our staff and enjoyed our delicious breakfast. However, we apologize for the difficulties you experienced in your rooms. Your comments have been shared with our team to ensure they are addressed. It would be an honor to have another opportunity to provide a better experience.Sincerely,Your BW Plus St. Augustine Team

8/10 Good

Ruben, Miami

Stayed 1 night in Oct 2023
Response from Petra H. on Nov 17, 2023
Thank you for staying with us and posting your feedback.

6/10 Okay

Madison

Property is inconvenient to access from the road and the mattress and pillows were very uncomfortable. Everything else was average.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 25, 2023
Dear Madison,Thank you for taking the time to share your comments with us. We are sorry to hear that you had trouble accessing our location, and we will certainly take your concerns regarding the mattress and pillows into consideration. Thank you, and we hope to have the opportunity to serve you again in the future so that we can show you an all-around great experience. Sincerely,Your BW Plus St. Augustine Team

6/10 Okay

maria

Stayed 1 night in Oct 2023
Response from Petra H. on Oct 24, 2023
Thank you for staying with us and posting your feedback.

10/10 Excellent

Paulette

Travelled with family
Liked: Amenities
The motel is exceedingly nice. The outlet stores are super close. Also a few minutes from the historic town district.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Paulette,It is wonderful to know that you had an excellent experience with us. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Thank you for your kind words, and please allow us another chance to welcome you back to our lovely property. Sincerely,Your BW Plus St. Augustine Team

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023
Response from General Manager on Oct 22, 2023
Dear Michael,Thank you for your review and for giving us a perfect rating! We're thrilled you had an enjoyable experience, and we hope you return soon. Sincerely,Your BW Plus St. Augustine Team

4/10 Poor

Virginia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a so-so Hotel cleaning not impressive at all
Not so good part of town..roads are awful We WILL never stay at A best Western ever again. Staff had bad attitudes and not friendly at all ……the hotel room bathroom tile floors were filthy after put a towel on the floor to step out on from bath tub which turned brown the whole feel of The hotel was not impressive at all ! the food service lady was not friendly in my opinion and just mean juice mechanically broke milk 2% sour
A wipe of bathroom floor around toilet
Bath floor towel after stepping out wet
Towel after touching the floor in the bathroom
Cleaning not being done to a high standard totally acceptable !
Stayed 1 night in Oct 2023
Response from General Manager on Oct 19, 2023
Dear Virginia,Thank you for sharing your feedback; we apologize that we failed to meet your expectations. Your remarks will be discussed internally to ensure they are properly addressed. Additionally, we will be speaking with our team to ensure courteous and professional service is always provided. This is not the lasting impression we want you to have, so we truly hope you will consider joining us again in the future so that we can deliver the exceptional stay you expected and deserve.Sincerely,Your BW Plus St. Augustine Team

10/10 Excellent

Dominga

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Petra H. on Oct 19, 2023
Thank you for staying with us and posting your feedback.