Exterior

Reviews of Best Western Seaside Inn

2.5 out of 5
Best Western Seaside Inn
541 A1A Beach Boulevard, St. Augustine, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1004 reviews" "
Rating 8 - Good. 317 out of 1004 reviews" "
Rating 6 - Okay. 96 out of 1004 reviews" "
Rating 4 - Poor. 40 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Mark,Thank you for your positive feedback! We're glad to hear that you had a pleasant experience during your stay. If there are any specific areas where you believe we could improve and earn that fifth star next time, please feel free to share your thoughts with us. We appreciate your feedback and hope to have the opportunity to welcome you back again soon!Sincerely, Hotel Manager

8/10 Good

Julianna Francis Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 11, 2024
Dear Julianna Francis Irene,Thank you for your rating! We're pleased to see you had a positive experience overall. If there are any areas where you feel we could improve to earn that extra star next time, please don't hesitate to share. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Fe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just didn’t liked the breakfast place It’s too small
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 10, 2024
Dear Fe,Thank you for your perfect rating! We're glad to hear that you had an overall positive experience during your stay. We apologize for any inconvenience caused by the small breakfast area. Your feedback is valuable to us, and we'll take it into consideration as we strive to improve our guest's experience. If there's anything else we can do to enhance your stay next time, please feel free to let us know. We appreciate your support and hope to welcome you back again soon!Sincerely, Hotel Manager

6/10 Okay

Tina

Travelled with partner
Liked: Cleanliness, staff & service
Good location but needs some upgrading
Stayed 4 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Tina,Thank you for your feedback. We're glad to hear that you found our location convenient. We apologize for any shortcomings you experienced and acknowledge your suggestion for upgrades. Your comments will be taken into consideration as we continuously strive to improve our facilities and services. We appreciate your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Fernando

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and so close to the beach! Just crossed the street and we were there in 5 minutes. Very convenient. Restaurants on the same side as hotel and easy to walk to. Many choices as well. Hotel is nice and clean. Staff was pleasant. Breakfast was nice and better than a boring continental breakfast like most others offer. Great place for families. Highly recommended. We’ll be staying here again.
Stayed 3 nights in Apr 2024
Response from Hotel Manager on Apr 8, 2024
Dear Fernando,Thank you for your fantastic rating and detailed feedback! We're thrilled to hear that you enjoyed your stay with us and found our location convenient, with easy access to the beach and nearby restaurants. We're delighted that you appreciated our clean accommodations, pleasant staff, and the variety offered at breakfast. It's wonderful to know that you had a great experience and plan to stay with us again. Your recommendation means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

6/10 Okay

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property was in an excellent location. There were multiple access points to the beach that were only a block away. The property had a quiet feel, was picturesque and had plenty of parking. The couple of areas of improvements were the matress in the room, the hot tub not working and the outdoor seating around the pool was not very comfortable.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Apr 4, 2024
Dear Jessica,Thank you for your feedback. We're pleased to hear that you appreciated our property's excellent location, beach access, quiet atmosphere, picturesque surroundings, and ample parking. However, we apologize for any discomfort caused by the mattress quality, the non-functioning hot tub, and the lack of comfortable outdoor seating around the pool. Your comments will be taken into consideration for future improvements. We appreciate your rating and hope to have the opportunity to exceed your expectations during your next visit.Sincerely, Hotel Manager

4/10 Poor

Nathaniel

Disliked: Staff & service
Check in staff was mediocre at best. Very hard to get them to smile. Seemed like I was an inconvenience. Then the room had an awful smell like a mixture of vinegar and Clorox. Very strong. Tub did not drain. I would find somewhere else.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 1, 2024
Dear Nathaniel,We sincerely apologize for the disappointing experience you encountered during your stay. Providing exceptional service and comfortable accommodations is our priority, and we regret falling short of your expectations. Your feedback regarding the check-in process and room conditions will be addressed with our team to ensure improvements are made. We understand your frustration and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities
.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on Apr 1, 2024
Dear Jacqueline,Thank you for your positive review! We're pleased to hear that you had an enjoyable stay overall. If there are any areas where we can improve and earn that extra star next time, please let us know. We appreciate your feedback and hope to welcome you back soon for an even better experience!Sincerely, Hotel Manager

8/10 Good

Karen

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Karen,Thank you for your rating! If you have any specific feedback or areas where we can improve, please feel free to let us know. We're committed to providing the best possible experience for our guests and appreciate your input. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, although there is definitely a need for some carpentry fix up especially around the doors. Not a game changer though! Breakfast was ok, nothing special - yogurt good, eggs not so good!
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 19, 2024
Dear Daryl,Thank you for your review and for choosing to stay with us. We're pleased to hear that you found our accommodations to be very clean. We appreciate your feedback regarding the need for some carpentry fixes, and we'll address this promptly to enhance our guest's experiences. Your comments about breakfast are noted, and we'll work on improving the variety and quality. We hope to have the opportunity to welcome you back for an even better stay in the future!Sincerely, Hotel Manager

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The area is nice but the rooms could be cleaner.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Lisa,Thank you for your feedback. We apologize for any cleanliness issues you encountered during your stay. Maintaining a clean environment is a top priority for us, and we will address your concerns with our housekeeping team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Good

Amy

Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Amy,Thank you for your feedback. We're glad to see that you had a positive experience overall. If there are any areas where we could have improved to earn that extra star, please feel free to share your suggestions with us. We value your input and hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, quiet and walking distance to everything you need.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 13, 2024
Dear Maria,We're thrilled to hear that you enjoyed your stay with us! Maintaining cleanliness and providing a peaceful atmosphere are top priorities for us. It's fantastic to know that our convenient location met your needs. Thank you for your kind words, and we look forward to hosting you again soon!Sincerely, Hotel Manager

10/10 Excellent

Berlinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Berlinda,Hello! We're delighted to hear that you love our location! Thank you for your feedback. We're committed to providing a convenient and enjoyable experience for all our guests, and we're thrilled that you appreciate our prime location. We look forward to welcoming you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Diana, Orange Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Close to beach. Very clean rooms
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. . Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,Ronnell JamesGeneral ManagerBest Western St. Augustine Beach Inn

6/10 Okay

Fargo

Stayed 3 nights in Feb 2024
Response from GM on Mar 10, 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ronnell JamesGeneral ManagerBest Western St. Augustine Beach Inn

10/10 Excellent

Rosy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms were very clean and well taken care of. The hotel staff is friendly and helpful. The pool area and hotel grounds were lovely. It is a short drive to the historic part of St. Augustine. There were very good restaurants in the area and several were just a short walk away. The hotel is an easy walk to several of the beach access points. The beach was beautiful! It is a very long beach and very wide too. I would stay again.
Stayed 4 nights in Mar 2024
Response from Hotel Manager on Mar 8, 2024
Dear Rosy,We're thrilled to hear that you had such a wonderful experience during your stay with us! Providing clean and well-maintained rooms, along with friendly and helpful staff, is our top priority. We're delighted that you enjoyed the pool area, grounds, and convenient location near St. Augustine's historic district, restaurants, and beautiful beaches. Thank you for your kind words, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Nicole, Brooklyn Hts

Stayed 6 nights in Feb 2024
Response from Hotel Manager on Mar 27, 2024
Dear Nicole,Thank you for staying with us and for taking the time to share your experience. Your feedback is very important to us, and we're grateful that you had a good experience here at our hotel. We're always making improvements to ensure that we're offering the best possible service. We hope that you'll visit again soon!Sincerely, Hotel Manager

4/10 Poor

Brian

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 6, 2024
Dear Brian,We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to addressing any issues you encountered to improve future stays. Please don't hesitate to reach out to our team with any specific concerns you have. We hope for another opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

8/10 Good

Darlene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and maintained and the staff was friendly and helpful. The breakfasts were awesome. Within walking distance of beach, restaurants, convenience store. Pick up stop for trolley to take you to St Augustine. The bathroom had a sliding door, that got off track a couple of times and fell off at one point and( they did tend to that in a timely manner. (First time, not so much) and there were no towel bars. It's On a busy street that you have to cross to get to beach, one day our room didn't get cleaned. One last thing, don't sleep late on the weekends, they run out of the good stuff at breakfast. I'd give it a 8.
Stayed 7 nights in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Darlene,Thank you for taking the time to share your detailed feedback. We're delighted to hear that you found our hotel clean and well-maintained, with friendly and helpful staff. We're also pleased that you enjoyed the awesome breakfast options and the convenient location near the beach and local amenities. Your comments about the sliding door and towel bars will be addressed with our maintenance team for improvement. We apologize for any inconvenience regarding the room not being cleaned one day and the breakfast running out on weekends. Your rating and feedback are greatly appreciated, and we hope to welcome you back for an even better experience in the future!Sincerely, Hotel Manager

8/10 Good

Luis G.

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved that the rooms are renovated (tile floor instead of carpet, new vanity, new furniture). We didn't like that the floor was dirty (dust and some dark spots/stains).
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Mar 1, 2024
Dear Luis G,Thank you for your feedback. We're pleased to hear that you appreciated the renovations in our rooms, including the tile floors and new furnishings. However, we apologize for the cleanliness issues you encountered with the dirty floor. Providing a clean and comfortable environment is important to us, and we'll address this with our housekeeping team to ensure improvements are made. Your feedback is valuable, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.Sincerely, Hotel Manager

10/10 Excellent

Savanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and not right on the beach but an easy walk or quick drive to the beach
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Savanna,Thank you for sharing your experience! We're delighted you found our location convenient for accessing the beach. While we're not directly on the beachfront, we're glad you appreciated the short stroll or quick drive to reach the sandy shores. We hope you had a fantastic time soaking up the sun and enjoying the area!Sincerely, Hotel Manager

8/10 Good

Phyllis L, Union Point

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and convenient to places to eat and not far from the beach. Enjoyed our stay and would stay again
Stayed 4 nights in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Phyllis L,Hello! We're thrilled to hear you enjoyed your stay with us! Maintaining cleanliness and providing convenience are top priorities for us, and we're glad you found both during your visit. It's fantastic to hear you appreciated our proximity to dining options and the beach. We look forward to welcoming you back on your next trip!Sincerely, Hotel Manager

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 27, 2024
Dear Boris,Thank you for your perfect rating! We're delighted to know that you had a wonderful experience during your stay with us. If there's anything more we can do to enhance your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 26, 2024
Dear Linda,I appreciate your feedback. I'm glad that our hotel impressed you enough that you would stay with us again. Our goal is to provide an experience worth repeating for every guest, every time. I hope you will tell others about our hotel and make us your first choice in the area for the future. We'll be here for you, your friends and your colleagues when you need us. Sincerely, Hotel Manager

10/10 Excellent

Alexis

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Mar 20, 2024
Dear Alexis,Thank you so much for your 5-star rating! That you enjoyed a relaxing and pleasurable time with us is fantastic to hear. We are extremely happy to have surpassed your expectations because your pleasure is our top priority. We are eager to give you even another amazing experience in the future!Sincerely, Hotel Manager

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room nice, clean, newly renovated.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 24, 2024
Dear Thomas,Thank you for your positive feedback! We're delighted to hear that you enjoyed our newly renovated rooms. Providing a comfortable and inviting space for our guests is our top priority. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Barbara

Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 19, 2024
Dear Barbara,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 13, 2024
Dear Cynthia,Thank you for your review and for choosing our hotel for your stay. We appreciate your feedback and are glad to hear that you had a positive experience overall. We are always striving to improve, so if there's anything specific you feel we could have done better to earn a 5/5 rating, please let us know. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

6/10 Okay

Brigid

Liked: Staff & service
The staff was pleasant, easy walk to the beach, many great local dining options, quick drive to St. Augustine. Guest laundry had one machine and it was out of order. We were surprised to find that room doors lead to outside at parking lot not an interior hallway. Overall an ok experience.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Feb 5, 2024
Dear Brigid,Thank you for sharing your experience. We're pleased you found our staff pleasant and enjoyed the convenient location. We apologize for the inconvenience with the guest laundry and the out-of-order machine. Your feedback on the room doors is noted. We appreciate your insights and hope to have another opportunity to exceed your expectations.Sincerely, Hotel Manager

10/10 Excellent

Alissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the beautiful stay!
Stayed 1 night in Feb 2024
Response from Hotel Manager on Feb 3, 2024
Dear Alissa,You're very welcome! We're delighted to hear that you had a beautiful stay at our hotel. It was our pleasure to provide you with a memorable experience. Should you have any further feedback or need any assistance in the future, please don't hesitate to reach out. We hope to have the opportunity to serve you again soon.Sincerely, Hotel Manager

6/10 Okay

Roberta

Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 20, 2024
Dear Roberta,Thank you for your feedback. We appreciate your rating and are committed to improving our services to ensure a better experience for our guests. If there are any specific areas where we can enhance your stay next time, please let us know. We value your input and look forward to the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 Excellent

Mark, Tryon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice overnight stay.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Mark,We're delighted to hear that you had a very nice overnight stay! If there's anything specific that made your stay enjoyable or if you have any feedback for improvement, we'd love to hear it. Thank you for choosing us, and we look forward to welcoming you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

bassam, las vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No pressure on the shower
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Bassam,Thank you for your 5/5 rating. We appreciate your feedback about the shower pressure. We apologize for any inconvenience and will look into improving this aspect for a more comfortable stay. Your satisfaction is important to us, and we hope to welcome you back for an enhanced experience.Sincerely, Hotel Manager

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough parking spots and the pool area was under renovations which was not disclosed ahead of time, besides that it was great.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Ryan,Thank you for your feedback. We apologize for any inconvenience with the parking shortage and the undisclosed pool area renovations. Your comments are important, and we'll use them to improve communication with our guests. We appreciate your understanding and hope to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fast and the rooms were clean and perfect. Included breakfast was fine as well, would stay again if by the area, pretty good for a place to rest.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Nicole,Thank you for your positive feedback! We're delighted to hear that everything from check-in to the cleanliness of the rooms met your expectations. We're also pleased you enjoyed the included breakfast. Your kind words motivate us, and we look forward to welcoming you back for another restful stay if you're in the area.Sincerely, Hotel Manager

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities
Nice, clean and friendly staff
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Maria,We're delighted to hear that you found our staff to be nice, clean, and friendly during your stay! Providing excellent customer service is a top priority for us, and we're glad that our team made a positive impression on you. We appreciate your feedback and will share your kind words with our staff members. Maintaining cleanliness is also important to us, and we're glad that you found our property to be clean and well-maintained. We strive to create a comfortable and welcoming environment for all our guests. We value your business and hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

10/10 Excellent

Mylai, miami

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Nice hotel. Staff was friendly. Very nice town.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Mylai,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel, found the staff friendly, and liked the town. If there's anything specific you appreciated or if you have any suggestions for improvement, feel free to share. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager

10/10 Excellent

Eliany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 29, 2024
Dear Eliany,Thank you for taking the time and making the effort to share your experience with us. Your input enables us to keep up our efforts to provide every visitor with an outstanding experience across our hotel. Once more, I appreciate you taking the time to offer your flawless rating. We hope to have you back soon.Sincerely, Hotel Manager

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 23, 2024
Dear Stacy,I appreciate your perfect review. We aim for complete guest satisfaction, so I'm delighted you felt that way. We think we provide our visitors an excellent balance of value, comfort, convenience, and amenities, and it's obvious that you agree. I hope you will stay with us if your travels lead you back to our area. Being in this profession is a great pleasure when serving customers like you. Sincerely, Hotel Manager

8/10 Good

Fred

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good value. Excellent location.
Stayed 4 nights in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Fred,Thank you for your positive feedback and for rating us 4 out of 5! We're pleased to hear that you found good value in your stay and enjoyed the excellent location. If there are specific areas where we can improve and earn a higher rating next time, please let us know. We appreciate your feedback and hope to welcome you back in the future!Sincerely, Hotel Manager

8/10 Good

Ronald, Saskatoon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 20, 2024
Dear Ronald,We appreciate your rating, which indicates that you were satisfied with your stay. Your rating is an important part of our efforts to improve our service, and we'll be sure to pass on your feedback to all our staff. Thank you again for choosing our hotel and we hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice nice
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Jean,Thank you for the perfect rating! We are delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our priority, and we appreciate your positive feedback. If there's anything specific that you loved or any suggestions for improvement, please let us know. We look forward to hosting you again for another fantastic stay.Sincerely, Hotel Manager

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 19, 2024
Dear Joseph,Thank you so much for your generous ten-star rating! We truly appreciate your recognition. It means a lot to us to know that we exceeded your expectations and provided exceptional service. We are committed to continuously improving and delivering the best experience possible for our guests. Thank you for choosing our Best Western Seaside Inn, and we hope to have the pleasure of hosting you again in the future.Sincerely, Hotel Manager

10/10 Excellent

Craig

Response from Hotel Manager on Jan 18, 2024
Dear Craig,Thank you for your perfect rating! We are delighted to hear that you had a fantastic experience during your stay. Our team strives to provide the highest level of service and we are thrilled that we met your expectations. Thank you for choosing our hotel, and we look forward to hosting you again in the future.Sincerely, Hotel Manager

4/10 Poor

Lorraine

Liked: Staff & service
Disliked: Property conditions & facilities
Response from Hotel Manager on Jan 18, 2024
Dear Lorraine,We're sorry to see that your experience fell short of expectations, as indicated by the 2/5 rating. Your feedback is essential to us. If you're open to sharing more details about your stay, we'd like to understand better and address any concerns. We value your input and hope for an opportunity to improve your impression in the future.Sincerely, Hotel Manager

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was helpful and efficient. The room was a disappointment. First, it's a converted motel not really a hotel. When I made the reservation, I made it for a king bed. We were told there were none available. There was also no elevators in the facility, so we needed a first floor room. This meant that we heard all the people walking past our room. The room was very small with only one chair at the desk. The lights over the bed didn't work; when we tried to call the front desk, we found that the phone didn't work. When my husband went to the desk, he was told the lights didn't work yet, and he was given a cord to plug the phone in. Back in the room, we had to pull out the piece of furniture between the beds to plug in the phone. We found a nest of cords all tangled, some plugged in some dangling. This is a fire hazard! We were horrified!
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 16, 2024
Dear Lorraine,Thank you for sharing your detailed feedback. We sincerely apologize for the inconveniences you encountered during your stay. Your comments have been taken seriously, and we're committed to addressing these issues promptly. We appreciate your positive remarks about our staff's helpfulness and efficiency and regret any shortcomings in the room. Please contact us directly to discuss your experience further and allow us the opportunity to make things right.Sincerely, Hotel Manager

8/10 Good

Karen

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall the property wasn’t bad. There is a lack of power outlets and most power outlets did not support hair tools (straightener or hair dryer). The room was very dusty and the comforter had stains. Parking is also extremely cramped. Great for one night but not somewhere I would recommend for longer than that.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 15, 2024
Dear Karen,We appreciate your honest feedback about your experience. We apologize for the inconvenience you faced with the lack of power outlets and their compatibility, as well as the cleanliness issues in your room. We take this seriously and will address these concerns promptly to improve our services. Additionally, we'll consider your feedback about parking and work towards making necessary adjustments. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Okay

Jane

Travelled with family
We appreciated the fact that Room 119 had been renovated. The issue we had was that we could not regulate the temperature of our room. It was rather chilly that evening in FL and we couldn't get the room any warmer. It was around 1am and didn't want to disturb anyone else.
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 12, 2024
Dear Jane,Thank you for sharing your experience. We're pleased to hear you appreciated the renovated Room as mentioned. However, we apologize for the inconvenience you faced with temperature regulation. We value your feedback and will address this issue to ensure a more comfortable stay for future guests. If you ever encounter similar concerns in the future, please don't hesitate to reach out to our staff for assistance. We hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

10/10 Excellent

Marexis

Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 10, 2024
Dear Marexis,Thank you for choosing our hotel and taking the time to share your satisfaction with a perfect rating. Your encouraging feedback motivates our dedicated staff. We are committed to enhancing hospitality and guest comfort, and serving guests like you is our pleasure. Your rating inspires us to continually improve. We look forward to welcoming you back soon.Best Regards, Hotel Manager