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Reviews of Taj Bentota Resort & Spa

5 out of 5
Taj Bentota Resort & Spa
National Holiday Resort, Bentota

Reviews

8.4

Very good

Rating 10 - Excellent. 82 out of 164 reviews" "
Rating 8 - Good. 49 out of 164 reviews" "
Rating 6 - Okay. 19 out of 164 reviews" "
Rating 4 - Poor. 10 out of 164 reviews" "
Rating 2 - Terrible. 4 out of 164 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ahmed

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Below average, not sure how is this a 5 star hotel. Very limited dining options, one restaurant serving only Indian food. Also avoid paying extra for the sea view room as you cannot see the sea at all, will attach a photo of the view.
Stayed 2 nights in Apr 2024

10/10 Excellent

eileen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Our room was large with a lovely terrace overlooking the ocean. Staff were kind and welcoming. Restaurants and bar were great. Breakfast was excellent. Pool area is very good and beach beautiful.
Stayed 5 nights in Apr 2024

8/10 Good

Simon

Travelled with partner
Liked: Staff & service, amenities
Good hotel, pricey wine
Stayed 7 nights in Mar 2024
Response from SM on Apr 3, 2024
Dear GuestGreetings from Taj Bentota Resort & Spa, Sri Lanka!Thank you for your review.We look forward to welcome you back soonSibi MathewGeneral Manager

8/10 Good

Suman

Stayed 4 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023
Response from SK on May 2, 2023
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 Good

gurmukh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location, right on the beach, the hotel feels old, the rooms are dated, not to a modern 5 star standard, but all made up due to the kitchen staff, especially Piyush the executive chef and Dalip, who took very extra care of us and made our stay special . Would definitely recommend it for the service. They made special vegan food for us, 5 stars to them.
Stayed 3 nights in Apr 2023
Response from SK on Apr 21, 2023
Dear Guest,Thank you for sharing your experience.We are pleased to learn that you enjoyed your stay with us.On behalf of all my colleagues at Taj Bentota Resort & Spa, Sri Lanka, it was an absolute honor to have you, and we are all looking forward to your next visit with us.Best wishes,Samir KhannaGeneral ManagerTaj Bentota Resort & Spa, Sri Lanka

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from SK on Apr 21, 2023
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

6/10 Okay

Kamani, London

Travelled with partner
Disliked: Amenities, property conditions & facilities
We got to the hotel late and we were given a room with a broken balcony door. The person who took us to the room had to struggle to open the balcony door for us therefore I asked was it broken and he said no it’s not and left the door open. I went to have a shower and my husband went to the balcony and the door got shut by the wind and he could not open the balcony door from outside to get back to the room even though it was not locked!!! He was knocking the door from the outside until I came out from the shower because I did not hear the knocking noise… It was round midnight that time therefore we went to bed because we were very tired from the travel that day and when we were leaving, made a complaint and asked the manager to fix the door lock as well as knowingly providing a room that was marked for repair was NOT GOOD and he agreed to investigate but not sure what he’s done up to now because we had no contact from the hotel up to now… I would have been worse if my husband was alone because he has stay until next morning for someone to notice he’s stuck in the balcony… Food and location were OK but nothing special. We weren’t treated VIP and in truth we were treated worse than a normal customer. Compared to Taj Samudra in Colombo, Sri Lanka I don't think I would give 2 out of 10 for this hotel
Stayed 1 night in Sep 2022
Response from SM on Sep 23, 2022
Dear Guest, Thank you for your review. We have shared your concerns with our colleagues and our endeavours are to bring continuous efforts in improving our services. Best wishes from all of us. Samir Khanna General Manager

6/10 Okay

Taniya

Stayed 1 night in Aug 2022
Response from SK on Aug 10, 2022
Dear Guest, Thank you for staying with us. We acknowledge your concerns shared in our feedback survey. Our endeavours are to take measures to have satisfied guests. Samir Khanna General Manager Taj Bentota Resort & Spa, Sri Lanka

10/10 Excellent

Matt

Stayed 8 nights in Apr 2022
Response from SM on Sep 23, 2022
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from SM on Sep 23, 2022
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
A Pleasant Stay
Overall very pleasant but our room was very 'tired' - fortunately we were offered an alternative after 1 night and were also upgraded so we were happy with the solution.
Stayed 3 nights in Feb 2022
Response from SK on Feb 22, 2022
Dear Guest, Thank you for taking the time to post your review. We are happy to read that you loved your experience during your stay with us. We have made a note of your feedback and assure you the same will be looked upon. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka. Best wishes from all of us. Samir Khanna General Manager.

10/10 Excellent

NIKET

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022
Response from KB on Feb 17, 2022
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Bentota! Best regards Kiran Bussari General Manager

4/10 Poor

Ahmed

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad hotel, need renovation, all staff are excellent smily faces, but hotel is not good, very bad, elevator too much smell, rooms are not sound proof,
Stayed 3 nights in Jan 2022
Response from KB on Jan 21, 2022
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for choosing to stay with us. It was kind of you to take time out to share your words of praise for the team. We truly believe that our colleagues are our greatest strength and your affirmation of their commitment and service excellence has been very motivating. I am happy to share your sentiments with the team. You feedback on the rooms and elevators will be shared with our projects and interiors team for due consideration in the upcoming renovation. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! With best wishes and regards, Kiran Bussari General Manager

6/10 Okay

Joseph

Travelled with group
Liked: Cleanliness
Disappointed
Front desk female staff, Restaurant bar waiter and Breakfast host very unfriendly and not at all service oriented.. Hotel was catering to Indian client . I did not receive the Sri Lankan hospitality at all feltlike I was in Indian Hotel then Sri Lankan hotel. very disappointing for 5 star hotel with 5 star price and service as if 4 star
Stayed 1 night in Jan 2022
Response from KB on Jan 7, 2022
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused to you during your stay at the resort. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We assure you that we will do our best to deliver a great hotel experience in the future. Thank you once again for your feedback. Best regards Kiran Bussari General Manager

10/10 Excellent

Garima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect get away
Our stay was perfect. The check in was smooth. The welcome drink was refreshing. The Property was beautiful. We checked in late evening, didn't like the room that was allocated to us, informed the Reception and were helped with a change of room immediately. Their sensitivity to our request and quick action set the tone for the rest of the stay. Food at the Shack as well as The Palm was great. The Property is connected to the Beach wherefrom the Son could book his water sports while we lounged. Overall a great stay.
Stayed 2 nights in Dec 2021
Response from KB on Jan 4, 2022
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We are delighted that you had a fantastic stay at the hotel. Your feedback is truly appreciated and will certainly be shared with the team. It will be our privilege to have you stay with us again, during your future visits. Thank you so very much for taking the time to give us your valuable feedback and for choosing to stay at the resort. Please stay safe and look forward to welcoming you back! Warm regards Kiran Bussari General Manager Taj Bentota Resort & Spa, Sri Lanka.

4/10 Poor

Christopher

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fanstastic staff.
Stayed 14 nights in Apr 2021
Response from KB on May 10, 2021
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and please stay safe and look forward to welcoming you back during your future visits to Bentota! Best regards Kiran Bussari General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Palms had a very nice menu and buffet. The staff were very pleasing and at your beckoned call. The pool was perfect.
Stayed 14 nights in Mar 2021
Response from RS on Mar 22, 2021
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Lovely place, really quiet and peaceful! The team are amazingly accommodating and friendly. Location was good, just walk up you’ll be in the heart of town
Stayed 8 nights in Mar 2020
Response from rs on Mar 13, 2020
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the stay, food and the Beach. Really amazing property.
Stayed 1 night in Mar 2020
Response from RS on Mar 10, 2020
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

6/10 Okay

Peter, North Yorkshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large hotel.The floors are a little confusing .The wonderful beach is quite a walk from the hotel pool, which is on the 4th floor of the hotel ( overlooking the beach and gardens.The curved pool was busy with families during our stay. Main restaurant serves buffet style breakfast/lunch/dinner with plenty of choice for most tastes.The little publicised Seaview Restaurant serves fantastic and very reasonably priced a la carte food.As always in Sri Lanka,be very cautious with the wine- it is expensive and generally not well-kept and therefore often past its best. Not much to see in Bentota itself. This hotel is probably best for families who wish to stay put,but it is not cheap.
Stayed 3 nights in Feb 2020
Response from RS on Feb 28, 2020
Thank you for having chosen to stay at the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We have noted all your inputs and do apologize for the inconvenience caused to you, during your stay. We will definitely have them addressed. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Thank you once again for sharing your feedback. Best regards

10/10 Excellent

Parvati, Peterborough , UK

Liked: Cleanliness
Taj Bentota is a beautiful resort . Our room with a large balcony overlooking the sea was very comfortable and we were well looked after by our room attendant Janaka. He was always helpful and courteous . Food at all the restaurants was good . We enjoyed going to the Oriental Pavilion Chinese restaurant and Sea View restaurant where food and service by waiters was excellent. Daily buffet breakfast, lunch and dinner at The Palms was of high quality too with a huge choice of delicious regional and international cuisine. Sam, waiter at The Palms was particularly efficient , providing excellent service. At reception Dumith Nonis was very pleasant and helpful . Overall the entire hotel ambience is pleasing though some areas could do with a bit of renovation , like the ensuite bathroom in our room 424 and some of the toilets and changing rooms in public areas of the hotel.
Stayed 7 nights in Jan 2020
Response from RS on Feb 10, 2020
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Thank you for complementing our associate Dumith, Sam and Janaka, our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very attentive staff and a lovely atmosphere!
Stayed 3 nights in Jan 2020
Response from RS on Feb 6, 2020
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for the great review of our hotel! Your feedback will be shared with our entire team. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards Ranjit Shankar General Manager

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has direct access to one of the best beaches of Sri Lanka
Stayed 6 nights in Dec 2019
Response from RS on Dec 31, 2019
Season’s Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this lovely review. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

SHEFALI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
eXCELLENT
Stayed 4 nights in Dec 2019
Response from RS on Dec 30, 2019
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good beach side property . Very good dining options if you are a vegetarian
Stayed 2 nights in Dec 2019
Response from RS on Dec 30, 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this lovely review. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Its not Taj !!
We could not convince chef of best known Indian 5 star hotel to have atleast one Indian dessert in the buffet especially when Indians are one of major occupants at the hotel. Food scores zero if dessert is missing. Dirty closets, old bathroom fittings. I can’t believe there is no hand-shower in bathroom. Just not good enough. Staff also of mixed quality, some of them can’t speak one English sentence properly. Im wondering if Taj India has outsourced facilities at Bentota to some contractor to manage to their behalf ?
Stayed 3 nights in Dec 2019
Response from RS on Dec 23, 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking your time to give us this survey. We do apologize for the inconvenience caused and will ensure that we take corrective steps to address the same. Thank you once again for sharing this feedback.

2/10 Terrible

Carolyn

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
FAR FROM 5-Star more like 3-3.5
The Taj is coasting based on the Prestigious name. A complete disappointment and no where near a 5 star. Multiple issues one after another and we were approached by two managers one at dinner and the other upon checkout. This hotel is not an indicator of the general Sri Lankan hospitality. More of an embarrassment for me as a native Sri Lankan that came to Sri Lanka to propose to my girl friend and then did a mini tour with her and my best friend, both of whom are first time travelers to Sri Lanka.
Stayed 1 night in Dec 2019
Response from RS on Dec 23, 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking your time to give us this survey. We do apologize for the inconvenience caused and will ensure that we take corrective steps to address the same. Thank you once again for sharing this feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanjula was very helpful
Stayed 3 nights in Nov 2019
Response from rs on Nov 25, 2019
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. Our associates are our greatest assets and always take pride in striving to provide the highest level of service. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Taj in Bentota, our little one in particular was spoilt by the staff who all went out of their way to ensure he had the best time. We enjoyed all the facilities especially the pool and the spa. Food choices at the Taj are great, there is plenty of choice and the quality is exceptional, who doesnt love a dosa for breakfast?! The main Palms restaurant caters for all and has a great range of options, we also tried the Chinese restaurant one of the evenings and again the choices and food were great. The beach is clean and just perfect for sunset views and for kids to play and build sandcastles. My husband and myself enjoyed some spa time too, the treatments were nice and again the staff were great. Definitely come back to the Taj and back to Bentota, we had a great little family holiday and it was made perfect by the Taj and its amazing team!
Stayed 5 nights in Nov 2019
Response from RS on Nov 19, 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this lovely review. We are delighted to note that you were extremely happy with the resort and its services and had a memorable stay with us. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

6/10 Okay

Daoud, Dubai

Travelled with partner
Liked: Staff & service
The hostel is a bit old need refurbishment, the area is poor, can not go out of hotel, not recommended for more than 2 days. The food is not very good but not bad
Stayed 2 nights in Oct 2019
Response from RS on Oct 7, 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We have noted all your inputs and look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from rs on Sep 16, 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. Look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from rs on Sep 16, 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. Look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
I liked that it was clean, nice location, good breakfast. Dinner was disappointing, very short on staff at the restaurant, a tad rude, no waiters to fill water, clean tables. Room was good but right above stairs facing the pool so no privacy if you stand in the balcony. Bathroom needs a major update. Mold, flush not work, old style toilet and bathtub, sink was very low. Only one charging plug in the room. Iron and hair dryer needs to be changed.
Stayed 1 night in Sep 2019
Response from rs on Sep 12, 2019
Thank you for having chosen to stay at the Taj Bentota Resort & Spa, Sri Lanka! Thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We have noted all your inputs and do apologize for the inconvenience caused to you, during your stay. We will definitely have them addressed. Look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Siva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is very nice place to relax and enjoy. staffs room and food nothing to complain. i will come back next time. if you choose this place nothing will go wrong. i stayed in some other Taj group resorts in India and you expect the same standard everywhere.
Stayed 2 nights in Aug 2019
Response from RS on Sep 3, 2019
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from rs on Aug 20, 2019
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from rs on Aug 20, 2019
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from rs on Aug 13, 2019
Thank you for having chosen to stay at the Taj Bentota Resort & Spa! We thank you very much for taking your valuable time out to give us this rating. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness was excellent, would like to come here again !
Stayed 3 nights in Jun 2019
Response from RS on Jul 1, 2019
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Very bad reflection on the Taj name
Very disappointed by this Taj hotel. The condition of the hotel is quite bad and our room had some kind of roach infestation. Two days were completely ruined by the terrible service we received by the staff about the infestation, even after emailing the hotel and Taj Inner circle. We were quite happy about leaving the hotel and shocked by the state of the hotel, being a Taj property. The location on the beach is stunning though. The spa is fantastic but had a bad experience while billing about our spa charges as well. The manager/head chef came over and apologized twice but there is no point of apologies if nothing is done to rectify the issues.
Stayed 2 nights in Dec 2018
Response from RS on Apr 30, 2019
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for having chosen to stay at the Taj Bentota Resort & Spa, Sri Lanka! Thank you for your feedback and for taking your valuable time to give us this review. We have noted all your inputs and do apologize for the inconvenience caused to you, during your stay. We will definitely have them addressed. Thank you once again for sharing your feedback. Best regards Ranjit Shankar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from RS on Apr 9, 2019
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

8/10 Good

Matthew

Liked: Cleanliness, room comfort
Not quite 5 star...
It didn’t quite feel like a 5 star hotel. The rooms were quite small (deluxe) and very small balcony. They didn’t feel luxurious enough to warrant a 5 star rating. The area is nice with a few restaurants in easy walking distance. The pool area is nice with good views of the beach and ocean.
Stayed 4 nights in Jan 2019
Response from rs on Jan 21, 2019
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. Look forward to welcoming you back during your future visits. Best regards Ranjit Shankar General Manager

10/10 Excellent

sadashiva rao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Trip was very good because of hotel and it’s service staff very nice food excellent fesilities fantastic overall remarkable stay
Stayed 4 nights in Jan 2019
Response from RS on Jan 10, 2019
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Lovely hotel with great facilities and very friendly staff. Food at the Palms restaurant was very good with great choices of local food (Dhal to die for!!) and western dishes. Pool beautifully situated with supurb views over beach and ocean. Excellent beach walking and good local restaurants near hotel are an added bonus. Only negative was our bathroom in 411 which needs an upgrade. Overall a great holiday.
Stayed 9 nights in Nov 2018
Response from RS on Dec 4, 2018
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best regards Ranjit Shankar General Manager

10/10 Excellent

Pratap

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pratap Bhattacharya, Pune
Great stay
Stayed 3 nights in Oct 2018
Response from rs on Nov 2, 2018
Warm Greetings from the Taj Bentota Resort & Spa, Sri Lanka! We thank you very much for your lovely review and for taking your valuable time out to give us this feedback. We are delighted that you had a most pleasant experience at the resort and look forward to welcoming you back, during your future visits to Sri Lanka! Best Regards Ranjit Shankar General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Dated property that holds up fine
A dated property but holds up fine. Nothing great, but still has the Taj hospitality
Stayed 2 nights in Oct 2018
Response from RS on Oct 30, 2018
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. Look forward to welcoming you back during your future visits. Best Regards Ranjit Shankar General Manager

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but pity about the room.
The place itself is magnificent but very expensive to eat and drink there. Breakfast is great. Problem we had was we booked a sea view room and only got a garden view.. When I mentioned it to the person showing us our room, she opened the door, took us onto the balcony then onto the grass (we were on ground level) then pointed to a gate which led to the beach 70 metres away and you could just see some surf. The other staff were great and the service excellent.
Stayed 5 nights in Oct 2018
Response from rs on Oct 30, 2018
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. Look forward to welcoming you back during your future visits. Best Regards Ranjit Shankar General Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2018
Response from Ranjit Shankar on Oct 25, 2018
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We look forward to welcoming you back during your future visits. Best Regards Ranjit Shankar General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018
Response from Ranjit Shankar on Oct 25, 2018
Greetings from the Taj Bentota Resort & Spa, Sri Lanka! Thank you for taking the time to give us this survey. We have noted all your inputs and look forward to welcoming you back during your future visits. Best Regards Ranjit Shankar General Manager