2 outdoor pools, pool umbrellas, sun loungers

Reviews of Jetwing Blue

5 out of 5
Jetwing Blue
Negombo Beach, Ethukala, Negombo

Reviews

7.8

Good

Rating 10 - Excellent. 104 out of 331 reviews" "
Rating 8 - Good. 131 out of 331 reviews" "
Rating 6 - Okay. 57 out of 331 reviews" "
Rating 4 - Poor. 28 out of 331 reviews" "
Rating 2 - Terrible. 11 out of 331 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Sidath, Beckenham

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second stay and I just love the resort!! Can’t wait to visit again soon!!! A must stay as it is close to the airport after a long fight before your onward journey.
Stayed 4 nights in Apr 2024
Response from Aki on Apr 22, 2024
Dear Tom,We're thrilled to hear that you enjoyed your second stay with us and that our resort left such a positive impression on you! It's always wonderful to welcome back returning guests like yourself. We're delighted that you find our resort to be a must-stay, especially for its convenient proximity to the airport, making it the perfect stopover for travelers like yourself. We can't wait to welcome you back for your next visit, and we'll be here to ensure that your stay is just as enjoyable as before.

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very spacious, the grounds were lovely. Some of the fixtures and fittings were a little tired (slightly damaged shower head, the bath was a little grubby / stained. Nothing bad, just repeated usage). The area is replete with restaurants, bars, mini marts and souvenir shops. The beach biews are awesome.
Stayed 2 nights in Mar 2024
Response from Aki on Apr 15, 2024
Dear Simon,It sounds like you had a delightful experience! Spacious rooms and lovely grounds make for a comfortable and enjoyable stay and thank you for your feedback, and I appreciate your understanding regarding the minor issues you encountered during your stay. We apologize for any inconvenience caused by the slightly damaged shower head and the staining in the bath. Your comments are valuable to us, and we will ensure that steps are taken to address these matters promptly. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.

8/10 Good

Jeff

Liked: Cleanliness, staff & service, room comfort
Nice place to stay
A nice hotel with friendly staff. Large rooms in a good beachside location. Decor could do with a refresh in the rooms.
Stayed 1 night in Jan 2024

6/10 Okay

Arun

Travelled with partner
Disliked: Staff & service, amenities
Stayed 1 night in Jan 2024

8/10 Good

Theresa

Stayed 1 night in Jan 2024

10/10 Excellent

FERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Great property, all the pools are in great condition, great breakfast buffet, well maintained beach. Highly recommend
Stayed 1 night in Dec 2023

10/10 Excellent

Akushla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favourite hotel in negombo. The staff are incredibly kind and attentive. I love the views too 😌
Stayed 1 night in Oct 2023

10/10 Excellent

Azeem, West Haven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelllent vibe with great service and location.
Stayed 1 night in Nov 2023

10/10 Excellent

Aadila

Travelled with group
Liked: Cleanliness, staff & service, amenities
Loved my stay! The pool!!! And the staff are the best!
Stayed 2 nights in Sep 2023

4/10 Poor

Basil

Travelled with family
Disliked: Property conditions & facilities
found roach in the bathroom. Rooms are old. Need refurnish.
Stayed 1 night in Aug 2023

8/10 Good

Aruna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully designed hotel with lovely spacious rooms and communal areas with stunning sea views. The property is a little tired but this is offset by the design. Rooms are cool with good a/c and bathrooms are well appointed. There is a lot to do within walking distance of the hotel - cool cafes, good bars and restaurants as well as plenty of tuktuks on standby to visit the town if you want to explore. Conveniently located for airport and Colombo and the hotel drivers we hired for airport drop and Colombo city tour were good. Overall had a really good experience during our 4 days stay and would definitely recommend to others and hopefully we will visit again someday.
Stayed 4 nights in Aug 2023

10/10 Excellent

Suresh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place.
Stayed 3 nights in Aug 2023

10/10 Excellent

Chris

Stayed 1 night in Aug 2023

8/10 Good

Fathimath

Stayed 1 night in Jul 2023

8/10 Good

Fathimath

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Subhash

Liked: Staff & service
Disliked: Property conditions & facilities
Maintenance not upto par. Beautiful location
Stayed 1 night in Jun 2023

4/10 Poor

gurmukh

Travelled with family
Disliked: Property conditions & facilities
Not a 5 star property, the rooms are old and need updating, noisy, not worth the money we paid . Pictures made it look better then it is
Stayed 2 nights in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed 1 night but the beach side location was lovely and the transfer to the airport was fast & cheap. Every other hotel rips you off on taxi services so this was a pleasant surprise. Definitely good value for money.
Stayed 1 night in Mar 2023

4/10 Poor

Pradeep

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

10/10 Excellent

Jan

Stayed 2 nights in Mar 2023

10/10 Excellent

Jan

Stayed 2 nights in Mar 2023

8/10 Good

Werin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Fazila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views

2/10 Terrible

Beckett

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 1 night in Jul 2022

10/10 Excellent

Shane Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views from the rooms. A little tired in places but on the whole great place
Stayed 2 nights in May 2022

6/10 Okay

Katie

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2022

8/10 Good

Maheen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a a pleasant enough hotel but charges higher than necessary. My stay was comfortable, but nothing overly grand -- so it shouldn't have a 5str rating . One thing about the beach access -- it's about a 5 minute walk from the hotel lounge. And I found Negombo beach water to be somewhat polluted which hikkaduwa was not.
Stayed 2 nights in Mar 2022
Response from Jetwing Blue on Mar 22, 2022
Ayubowan! Greetings from Jetwing Blue! Thank you for your feedback. We will pass these comments on to the management team in order for us to improve further. Thank you, Team Jetwing

6/10 Okay

Ahmed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Feb 2022

10/10 Excellent

Steven

Stayed 3 nights in Dec 2021

4/10 Poor

Denise

Travelled with partner
Liked: Staff & service
This hotel is tired and in need of a spruce up, particularly room 114 that we stayed in. The bathroom is disgraceful! We arrived tired after a long journey from the UK and had no towels. I was given 2 brown beach towels and told if I wanted bathroom towels it would take 30 mins!. Staff are all friendly enough but show little motivation maybe it’s down to training post the covid sleep? Our bed was comfy but our ocean view not exactly what I had expected. Stayed two nights so didn’t complain as we had opened a very full suitcase already and couldn’t be bothered to pack back up. I want convinced other rooms might be any better.
Stayed 2 nights in Jan 2022

8/10 Good

Lindsay

Stayed 1 night in Dec 2021

6/10 Okay

William Gary

Business traveller
Disliked: Staff & service
Worst customer service period!
customer service is a missing component of this properties training process. JetWing Beach however must focus on this aspect in every staff meeting. Dinner at the beach was amazing food and service. Blue customer service.... non existent. staff does not welcome you...does not address you , does not work to solve problems
Stayed 5 nights in Nov 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness
Barth room, floor and balcony not clean. No katil , no glasses. We payed for thé water!. Thé confortable is equelle for 3*hotel.
Stayed 2 nights in Aug 2021

10/10 Excellent

Dheshaana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My mother, my sister and I had a really pleasant stay at Jetwing Blue. Excellent customer service. I would recommend the hotel to other people.
Stayed 3 nights in Mar 2020
Response from Jetwing Blue on Mar 8, 2020
Dear Guest, Thank you for your valuable feedback of your stay at Jetwing Blue. We are truly happy to read that you enjoyed the excellent customer service we offer for our valuable guests. Further, thank you recommending our hotel and we look forward to welcome you again to relish more experiences us. Thank you. Geraldine Samarasinghe, Front office executive

6/10 Okay

BEN SDIRA

Travelled with family
Liked: Staff & service
Very expensive prices for the standing and cost life
Stayed 3 nights in Feb 2020
Response from Jetwing Blue on Mar 8, 2020
Dear Guest, We appreciate your feedback of your stay at Jetwing Blue. We have taken note of your concern over the prices, however we always try to provide our guests with the premium quality facilities and services for the value they incur. We truly hope this will not deter you from visiting us again. Thank you. Geraldine Samarasinghe, Front office executive

6/10 Okay

Janaka

Travelled with family
Disliked: Property conditions & facilities
Staff is not that helpful Hotel Amenities are little old
Stayed 1 night in Jan 2020
Response from Jetwing Blue on Feb 5, 2020
Dear Guest, We appreciate you feedback of your stay at Jetwing Blue. We have taken serious note of your concern over the attitude of our staff and have taken immediate measure to brief them over the matter. Further, your concern over the hotel amenities has also been noted and we do take continuous measure to renovate the hotel in order to provide the best facilities for our guest. Looking forward to welcome you again. Thank you

6/10 Okay

Verified traveller

Travelled with partner
The check in was chaotic and unwelcoming. The hotel is looking very shabby and in need of decoration. We were allocated a room right at the far end of the corridor with lots of road noise from the road at the rear and the pool at the front. The bathroom is surrounded by glass so you have to lower blinds on 2 sides for privacy. All the staff we dealt with were surly and disinterested. On the plus side, the location is fantastic with a great pool right on the beach. The food selection in the restaurant was good and the prices reasonable.
Stayed 1 night in Jan 2020
Response from Jetwing Blue on Feb 5, 2020
Dear Guest, We appreciate your valuable feedback on expedia on your recent stay at Jetwing Blue. We are extremely sorry for the inconvenience you faced at the check-in and we have taken immediate measures to brief our staff about their attitude towards welcoming our guests. Further, we are sorry for not living up to your expectation with the room that you we allocated in, however regarding the bathrooms, the hotel has an open concept for its bathroom design and provide the blinds for privacy. We are pleased to read that you we happy with the location of the hotel with its beautiful view of the sea and our great pool, together with the amazing food choices we offer at the hotel. Once again, we are truly sorry for an inconvenience caused and hope that this will not stop you from visiting us again. Thank you.

8/10 Good

Giuseppina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from tharanga on Jan 15, 2020
Dear Guest Thank you very much for recommending Jetwing Blue. Looking forward to have you with us again. Thank you Tharanga Suraweera Assistant Front Office Manager Jetwing Blue

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Fantastic view on beach and pool with cabanas. The rooms are very comfortable, spacious and inner cool
Stayed 3 nights in Jan 2020
Response from Tharanga on Jan 15, 2020
Dear Guest Thank you very much for recommending Jetwing Blue. Looking forward to have you with us again. Thank you Tharanga Suraweera Assistant Jetwing Blue

10/10 Excellent

Komala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Ravinda on Jan 8, 2020
Dear Guest Thank you very much for recommending Jetwing Blue. Looking forward to have you with us again. Thank you Ravinda Ranasinghe Front Office Manager Jetwing Blue

8/10 Good

Jill

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Was good. Staff very helpful. Location amazing and food great. Only issue was some areas of the Hotel need a good coating of paint and the damp, musty smell as you enter the room we were given needs to be eliminated.
Stayed 3 nights in Jan 2020
Response from Tharanga on Jan 15, 2020
Dear Jill Greetings from Jetwing Blue! We appreciate your review and glad to understand you have enjoyed our services and facilities, pool and the beach. while taking your concerns into our consideration we would like to state that we have taken necessary actions to make sure all the Rooms are in order . We look forward to welcome you soon Thank you Tharanga Suraweera Assistant Front Office Manager Jetwing Blue

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2019
Response from Ravinda on Jan 8, 2020
Dear Guest Thank you for rating Jetwing Blue following your recent stay with us. We look forward to serve you with Jetwing Hospitality soon Ayubowan Ravinda Ranasinghe Front Office Manager Jetwing Blue.

6/10 Okay

Sonia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms looked very tired. However the front office manager dealt with our issue very swiftly and we were very happy with his service.
Stayed 2 nights in Dec 2019
Response from Jetwing Blue on Jan 3, 2020
Dear Guest, We appreciate your valuable feedback of your stay at Jetwing Blue. We sincerely apologize for the inconvenience you faced with your room. Thank you for for kind words of appreciation. We look forward to welcome you again. Thank you.

8/10 Good

Lucy

Travelled with group
Liked: Cleanliness, property conditions & facilities
Staff were pleasant and the pool and beach were great. The breakfast was expensive for what it was. Felt safe throughout the stay.
Stayed 3 nights in Dec 2019
Response from Ravinda on Dec 20, 2019
Dear Lucy Greetings from Jetwing Blue! We appreciate your review and glad to understand you have enjoyed our services and facilities specially the staff, pool and the beach. while taking your concerns into our consideration we would like to state that we have matched our breakfast buffet price with the 5 star standards and try our best to maintain a fair price considering the wide food spread. Most importantly we are delighted to realize that we were able to provide you with a safe environment to enjoy your holiday. We look forward to welcome you soon Thank you Ravinda Ranasinghe Front Office Manager Jetwing Blue

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Ravinda on Dec 20, 2019
Dear Guest Greetings from Jetwing Blue! Thank you for recommending us following your recent stay with us. Hope you enjoyed our services and facilities Looking forward to see you soon Ravinda Ranasinghe Front Office Manager Jetwing Blue.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a short stay
We enjoyed our time at the hotel. The pool area was lovely - beautiful beach and sea views. We were disappointed by the airport transfer service and on arrival we were offered a small reduction in cost which we had to negotiate further. The food was reasonable but not many authentic Sri Lankan options available. Overall, a nice stay for a couple of nights.
Stayed 2 nights in Dec 2019
Response from Ravinda on Dec 20, 2019
Dear Guest Greetings from Jetwing Blue! Thank you for taking time to write a review following your recent stay with us. while we are glad to understand that you have enjoyed your holiday at our hotel. Please accept our sincere apology for the confusion in Airport pick up service. However we do have Sri Lankan food options available and our chefs are more than happy to assist with all your food requirements. We appreciate your recommendation and look forward to have you here again with us. Thank you Ravinda Ranasinghe Front Office Manager Jetwing Blue

10/10 Excellent

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Ravinda on Nov 13, 2019
Dear Guest Thank you very much for recommending Jetwing Blue. We hope that you enjoyed your recent stay with us. Thank you again and we look forward to have you here with us. Ravinda Ranasinghe Front Office Manager Jetwing Blue

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Need more attention to the room cleaning.Breakfast was great.
Stayed 3 nights in Oct 2019
Response from Ravinda on Nov 8, 2019
Dear Guest Thank you very much for taking time to review your recent stay with us. We have already communicated your concerns on room cleanliness to the housekeeping department to take up in their training. Also we thank you for recommending our breakfast buffet. We look forward to welcome you again soon. Thank you Ravinda Ranasinghe Front Office Manager Jetwing Blue

8/10 Good

nadeem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Srikanka holiday
Good hotel to stay,food is average,may be a mix of different varieties of food will do.
Stayed 2 nights in Sep 2019
Response from Ravinda on Oct 1, 2019
Dear Mr. Nadeem Thank you for your review following the recent stay with us. We appreciate you for recommending Jetwing Blue. meanwhile we have taken your concern about the food and its variation for further development as we immensely value our guest opinions and consider them as golden opportunities for future improvements. While thanking again for sharing your thoughts, we wish to have you here again. Thank you Ravinda Ransinghe Front Office Manager Jetwing Blue