Outdoor pool, open 6:00 AM to 9:00 PM, pool umbrellas, sun loungers

Reviews of Cinnamon Lakeside Colombo

5 out of 5
Cinnamon Lakeside Colombo
115, C. A. Gardiner Mawatha, Colombo

Reviews

8.8

Excellent

Rating 10 - Excellent. 232 out of 445 reviews" "
Rating 8 - Good. 156 out of 445 reviews" "
Rating 6 - Okay. 34 out of 445 reviews" "
Rating 4 - Poor. 12 out of 445 reviews" "
Rating 2 - Terrible. 11 out of 445 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer, Atlantic Beach

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great being here again!
Stayed 5 nights in Mar 2024
Response from Cinnamon Lakeside Management on Mar 18, 2024
Dear Jennifer,Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon. Regards,Cinnamon Lakeside Management

8/10 Good

Diwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 2 nights in Dec 2023
Response from Cinnamon Lakeside Management on Jan 23, 2024
Dear Diwin, Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon

10/10 Excellent

Sivatharmini

Stayed 2 nights in Dec 2023

8/10 Good

Suchintha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Darshana Gallage on Nov 15, 2023
Dear Suchintha, Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon. Darshana Gallage General Manager.

6/10 Okay

A V

Travelled with partner
Liked: Amenities
For all the gallery photos and the rates, this property does not provide value for money! The rooms are spacious but the air-conditioning is poor, food is very average.
Stayed 2 nights in Oct 2023

8/10 Good

Greig

Business traveller
Liked: Cleanliness, staff & service, amenities
The Restraunt selection is very good. Food selection in Buffet excellent. Reception staff very professional. Hotel Pick up very efficient.
Stayed 5 nights in Sep 2023
Response from Lobby Manager on Oct 5, 2023
Dear Greig,Thank you for your review.I look forward to welcoming you back again.Thanks and regards,Guest Services Manager

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023
Response from Darshana Gallage on Oct 4, 2023
Dear Jane, Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon.

4/10 Poor

Ananda

Stayed 4 nights in Jul 2023

4/10 Poor

Ananda

Liked: Cleanliness, staff & service, amenities
The room is very noisy from the backside, with loud music being plaid all night long, on Sundays. The blasting music comes from a nearby casino, across the lake, and the thumping music is felt on the walls of the room!
Stayed 3 nights in Jul 2023

10/10 Excellent

Bryan, East Elmhurst

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and convenient location to explore Colombo city. Unfortunately, the spa was still closed when we visitied.
Stayed 10 nights in Jun 2023
Response from Darshana Gallage on Jun 18, 2023
Dear Bryan, Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon.

10/10 Excellent

Bryan, East Elmhurst

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff and service. Superior facilities. Central location and easy accessibility to the city.
Stayed 2 nights in Jun 2023
Response from Darshana Gallage on Jun 18, 2023
Dear Bryan, Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon.

10/10 Excellent

Noel I

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location adjacent to a lake, quite central,
Stayed 2 nights in Jun 2023
Response from Darshana Gallage on Jun 23, 2023
Dear Noel, Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon.

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, excellent amenities. Service polite and cheerful but a bit slow at times.
Stayed 7 nights in May 2023
Response from Darshana Gallage on Jun 18, 2023
Dear Veronica, Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon.

8/10 Good

Willie

Stayed 1 night in May 2023
Response from Darshana Gallage on May 27, 2023
Dear Willie,Thank you for your review. We look forward in welcoming you to Cinnamon Lakeside once again soon.

10/10 Excellent

Veranja

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in May 2023
Response from Darshana Gallage on May 20, 2023
Dear Veranja,Thank you for your review. We look forward in welcoming you to Cinnamon Lakeside once again soon.

8/10 Good

Sitara

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good Hospitality.
Stayed 2 nights in Apr 2023
Response from Nicholas Joachimpulle on Apr 24, 2023
Dear Sitara,Thank you for your review. We look forward in welcoming you to Cinnamon Lakeside once again soon.

10/10 Excellent

Sasi

Stayed 2 nights in Mar 2023
Response from Nicholas Joachimpulle on Mar 24, 2023
Dear Sasi,,Thank you for your review. We look forward in welcoming you to Cinnamon Lakeside once again soon.Nicholas JoachimpulleGuest Services Manager

2/10 Terrible

James

Travelled with partner
Liked: Cleanliness, amenities
We had a terrible experience. Had to pay twice and they lost our booking. Also tried to charge us for double our stay length. Kept us waiting ages, phone in the room didn't work and the shower fixing was broken. Nice staff but our stay was pretty awful.
Stayed 1 night in Mar 2023
Response from Darshana Gallage on Mar 15, 2023
Dear James,Thank you for taking your time to write a review on Expedia and providing us with such feedback.Please accept our sincere apologies for the inconvenience you had. We understand how frustrating this must have been.Please know this is not a reflection of our standard, however, we can assure you that the matter will be closed at the earliest possible and kindly be in touch with me on gm.lakeside@cinnamonhotels.comMy team continuously works on understanding the unique requirements of each and every guest as you are our utmost priority.We hope we'll have the chance to welcome you back to earn your full trust.Best Regards,Darshana GallageGeneral Manager

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent location, a nice surprise upgrade on arrival. Friendly and helpful staff. Quite close to a number of attractions in Colombo. Nice restaurants and breakfast. Would stay again if ever in Colombo.
Stayed 3 nights in Feb 2023
Response from Darshana Gallage on Mar 5, 2023
Dear Tara,Thank you for your review. We look forward in welcoming you to Cinnamon Lakeside once again soon.Darshana GallageGeneral Manager

8/10 Good

Gerard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely and all staff were very accommodating. Location was great as access to downtown / malls was very close. Breakfast buffet was excellent. We are at a special Chinese buffet but would recommend that you skip that as the food was cold.
Stayed 5 nights in Feb 2023
Response from Darshana Gallage on Feb 18, 2023
Dear Gerard, Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon. Darshana GallageGeneral Manage

10/10 Excellent

john

Stayed 3 nights in Feb 2023
Response from Nicholas Joachimpulle on Feb 16, 2023
Dear John,Thank you for your review. We look forward in welcoming you to Cinnamon Lakeside once again soon.Nicholas JoachimpulleGuest Services Manager

10/10 Excellent

Mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Its a fantastic hotel and looking forward to stay next time. Service staffs specially staffs at pool bar and security near lobby lift need to be much more friendly and need to talk to guest. I found that hotel staffs only do their duty no one like to talk or smile to a guest , i stayed 4 nights not even one time a breakfast staff ask me if i like tea or coffee so these things they do better, I like mention HK team on 6th floor and gym team they are doing fantastic job , smile and they love ti talk to guest.
Stayed 1 night in Feb 2023
Response from Darshana Gallage on Feb 12, 2023
Dear Mohamed,Thank you for your review. We look forward in welcoming you to Cinnamon Lakeside once again soon.Darshana GallageGeneral Manage

10/10 Excellent

Andy, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked into the Executive Floor which gave us access to the Executive Lounge - "The Library" with Bar facilities. The service there is fantastic. I had the opportunity to meet both Bar Managers - Ajit & Azme. I also met the two Bartenders on duty - Tehan & Samitha. their attention to detail is outstanding. All are very capable young men who provided service with a smile. On the night before my departure, I hosted an evening for a few friends at The Library. The service was outstanding, and they also made sure that I received the applicable discount for guests from the executive Floor. Thank you very much for the excellent service and hospitality.
Stayed 2 nights in Jan 2023
Response from Nicholas Joachimpulle on Jan 31, 2023
Dear Andy,Thank you for your review.We look forward to welcoming you back to Cinnamon Lakeside.Thanks & regards.

10/10 Excellent

Janani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast
Stayed 4 nights in Jan 2023
Response from Nicholas Joachimpulle on Jan 30, 2023
Dear Janani,Thank you for your review.Look forward to welcoming back again to Cinnamon Lakeside!Thanks & regards,

10/10 Excellent

Andy, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel - very courteous and helpful staff
Stayed 3 nights in Jan 2023
Response from Nicholas Joachimpulle on Jan 23, 2023
Dear Sir,Thank you for your 5-star review.We look forward to welcoming you back again soon.Thanks & regards,Guest Services Manager

8/10 Good

Anisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Darshana Gallage on Mar 6, 2023
Dear Anisha,Thank you for your rating. We look forward in welcoming you to Cinnamon Lakeside once again soon.Darshana GallageGeneral Manager

10/10 Excellent

Angeline C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made it easy to book an extra night and stay in the same room.
Response from Kamal Munasinghe on Dec 23, 2022
Dear Angeline, Thank you for your rating. We look forward to welcoming you to Cinnamon Lakeside once again soon. Kamal Munasinghe General Manager

2/10 Terrible

Surabhi

10/10 Excellent

Jorrit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Kamal Munasinghe on Dec 14, 2022
Dear Jorrit,Thank you for your rating. We look forward in welcoming you to Cinnamon Lakeside once again soon.Kamal MunasingheGeneral Manager

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Amazing, excellent value, include the breakfast in your stay. Well worth it.
Stayed 1 night in Nov 2022

2/10 Terrible

Liam

Disliked: Staff & service, room comfort
Room very good . Food and service terrible
Stayed 6 nights in Oct 2022
Response from General Manager on Oct 29, 2022
Dear Liam,Thank you for taking your time to write a review on expedia and providing us with such feedback.Please accept our sincere apologies for the inconvenience you had. We understand how frustrating this must have been.Please know this is not a reflection of our standard, however, we can assure you that the matter will be closed at the earliest possible and kindly be in touch with me on gm.lakeside@cinnamonhotels.comMy team continuously works on understanding the unique requirements of each and every guest as you are our utmost priority.We hope we'll have the chance to welcome you back to earn your full trust.

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel but staff service was disappointing.
Stayed 4 nights in Aug 2022
Response from General Manager on Oct 10, 2022
Dear Michael,Thank you for your rating.Please accept our sincere apologies for the inconvenience you had.Please know this is not a reflection of our standard, kindly be in touch with me on gm.lakeside@cinnamonhotels.comMy team continuously works on understanding the unique requirements of each and every guest as you are our utmost priority.We hope we'll have the chance to earn your full trust.Best Regards,Kamal MunasingheGeneral Manager

10/10 Excellent

Sonja, London

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Huge bed, fabulous buffet and a massive, gorgeous pool overlooking the lake only 10 mins walk from Dutch Fort
Stayed 2 nights in Jun 2022
Response from Guest Service Manager on Jun 11, 2022
Dear Sonja, Thank you for your five-star review. We look forward in welcoming you to Cinnamon Lakeside once again soon.

10/10 Excellent

Alison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central Colombo hotel overlooking the lake with a large pool area. The staff are very welcoming and the hotel has a high standard of cleanliness. The breakfast buffet and evening buffet are vast and tasty. There are 2 other restaurants in the hotel which are also pretty good although not as highly rated as restaurants in the other Cinnamon hotels. Gym, Lobby bar and the Library bar all good. There are renovations to one area of the hotel just now but these didn’t cause any problems at all with our stay.
Stayed 13 nights in Mar 2022
Response from General Manager on Apr 14, 2022
Dear Alison, Thank you for your rating. We look forward in welcoming you to Cinnamon Lakeside once again soon. Kamal Munasinghe General Manager

8/10 Good

Nuwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good one!
My stay is good. I like the place. The room is clean and the food is superb in the Thai Restaurant only disappointing is we need to make reservation in that restaurant and the front desk should inform us upon checking in about those details to avoid disappointment especially to the inhouse guest. Luckily, the man in the restaurant was able to accommodate us. During my stay, I was planning to extend for a night here since I cancel my Movenpick reservation due to the location I was trying to ask for the lesser rate, I was expecting it will be less since it is already a direct booking but what I don't like is the two ladies in the front desk discussing my issue in their local language, which for me is not a good hospitality practice. I told them directly about it and they don't even say anything to me. So I decided not to extend my stay but Over all it is indeed a good one especially the waiter in The Library.
Stayed 1 night in Apr 2022
Response from General Manager on Apr 13, 2022
Dear Nuwan Greetings from Cinnamon Lakeside Colombo. At the very outset I would like to apologize for the inconvenience caused during your visit at Cinnamon Lakeside Hotel due to all what you have mentioned in your review. I am very saddened hear the incidents faced and wish to bring to your attention that it's under investigation with all those who are involved, and we will ensure such matters will not take place in the future. I would like to assure you that this is not the usual standards of operation for Cinnamon Lakeside and I will take every step required to do the necessary, once the investigation is completed. I do sincerely hope you will not keep yourself away from Cinnamon Lakeside due to this, and would love to see you back here and meet you in person. When you are back in Colombo, and hopefully soon, I will personally ensure the standards will not only meet but exceed your expectations. Please do not hesitate to contact me for any further clarification or inquiry. Best regards, Kamal Munasinghe General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from General Manager on Apr 7, 2022
Dear Shayen, Thank you for your rating. We look forward in welcoming you to Cinnamon Lakeside once again soon. Kamal Munasinghe General Manager

6/10 Okay

Haris

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Location - the location is very good with a great view of the lake and the pool. Staff - the behavior of staff is very unprofessional & unfriendly. They would hardly respond to you, very arrogant & not helpful at all. Check-in took around 40 minutes, not even a chair offered, no welcome drinks. Breakfast time was a mess too - had to repeatedly ask the staff for coffee. After repeating for 3 times and to different people, finally the coffee came in about 15 minutes Amenities: Amenities were decent but they do not provide dental kit. I even called and asked for it but still didnt get it. Overall, the property is grand and good but services & staff make your stay quite bad. They should highly improve upon it.
Stayed 1 night in Mar 2022
Response from General Manager on Mar 21, 2022
Dear Haris Greetings from Cinnamon Lakeside Colombo. At the very outset I would like to apologize for the inconvenience caused during your visit at Cinnamon Lakeside Hotel due to all what you have mentioned in your review. I am very saddened hear the incidents faced and wish to bring to your attention that it's under investigation with all those who are involved, and we will ensure such matters will not take place in the future. I would like to assure you that this is not the usual standards of operation for Cinnamon Lakeside and I will take every step required to do the necessary, once the investigation is completed. I do sincerely hope you will not keep yourself away from Cinnamon Lakeside due to this, and would love to see you back here and meet you in person. When you are back in Colombo, and hopefully soon, I will personally ensure the standards will not only meet but exceed your expectations. Please do not hesitate to contact me for any further clarification or inquiry. Best regards, Kamal Munasinghe General Manager

8/10 Good

Georgios

Stayed 1 night in Mar 2022

10/10 Excellent

Ildar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Nicholas Joachimpulle on Aug 29, 2022
Dear IIdar,Thank you for your five-star review. We look forward in welcoming you to Cinnamon Lakeside once again soon.Kamal MunasingheGeneral Manager

10/10 Excellent

Anthony

Stayed 1 night in Mar 2022
Response from Nicholas Joachimpulle on Aug 29, 2022
Dear Anthony,Thank you for your five-star review. We look forward in welcoming you to Cinnamon Lakeside once again soon.Kamal MunasingheGeneral Manager

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at cinnamon lakeside great staff facilities were outstanding would definitely go back Ayia in that part of world
Stayed 12 nights in Feb 2022
Response from James Peiris - Lobby Manager on Feb 26, 2022
Thank you for your review. We look forward to welcoming you back soon.

8/10 Good

vinojan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They asked for a lot of documents , pcr, health declarations and so . Could have been easier to upload it before we arrive
Stayed 1 night in Feb 2022
Response from John Brendan Fernandez on Feb 23, 2022
Dear Vinojan , If you have a health declaration counter receipt with you when you arrive at the Sri Lankan airport, we will not ask for a PCR report and vaccination card. Thank you for your review. We look forward in welcoming you to Cinnamon Lakeside once again.

8/10 Good

Heather

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Definitely one
Stayed 1 night in Feb 2022
Response from Dulanjan Kumarasiri -Lobby Manager on Feb 24, 2022
Dear Guest, Thank you for your review. We look forward in welcoming you to Cinnamon Lakeside once again.

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this hotel is amazing. The staff couldn’t do enough for you. We had access to the Executive lounge and it was amazing. We started our trip there for 3 nights and going back to finish our last 2 night there. Definitely with the money. Thank you Sri Lanka
Stayed 3 nights in Feb 2022
Response from James Peiris - Lobby Manager on Feb 21, 2022
Dear Guest, Thank you for your review. We look forward in welcoming you to Cinnamon Lakeside once again.

6/10 Okay

Namrata

Travelled with group
Disliked: Property conditions & facilities
We stayed in a junior suite, rm 382. While it was spacious with a setting of 1 bedroom, 1 separate lounge, 2 toilets and balcony, it's old and tired. We chose junior suite because we're staying for 9 days, so needed space to move around and not feel cramped as is usual with standard rooms, so it served this purpose well. However quite a few cons: Room is old and tired, can do with renovation. Water from the tap outside on the balcony continued to leak and the floor was wet. Sink drain is partially blocked. It was half heartedly attended to when we first notified, then the drain slowed again in next 3 days. We couldn't be bothered and put up with it. Some of the housekeeping staff were lazy, didn't make the bed properly. I do it a lot better than them and that's what I ended up doing, making the bed that was made by the staff. They didn't care to replace the towels after removing the ones on the floor so we ran short of towels, and gowns. One of the days we used 1 hand towel between the two of us and hung it outside so it would dry between the usage. They never gave us a gown again. I had to request them to vacuum the floor, even then it wasn't done properly. We're offered daily complementary hi-tea at the Library which was great, however the communication between the hotel & the Library was non-existent. The Library didn't know of the offer & each time they'd to verify which was a bit annoying. Same problem when we ordered from poolside bar. We'd paid but we're charged again.
Stayed 10 nights in Jan 2022
Response from Nicholas Joachimpulle on Feb 3, 2022
Dear Mrs. Namrata, Please allow me the opportunity to apologize for the inconveniences you experienced during your recent stay with us. Your willingness to share your thoughts is appreciated. Cinnamon Lakeside Colombo is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. We welcome comments from our guests as they are our best critics. We ensure we shall take all your comments and concerns to heart & make and implement changes in order to avoid such incidents occurring to you in the future. Your willingness to share your experience is genuinely appreciated. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from Cinnamon Lakeside Colombo. Thank you for your patience and we sincerely look forward to seeing you in the near future. Many Thanks! Nicholas Joachimpulle Guest Services Manager

10/10 Excellent

Mouna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely service and staff Manoj at the reception desk was really kind. Great location and swimming pool.
Stayed 3 nights in Jan 2022
Response from Sean De Silva on Jan 15, 2022
Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon.

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
Fantastic hotel...such friendly staff...great location to see everything
Stayed 1 night in Jan 2022
Response from Nicholas Joachimpulle on Jan 14, 2022
Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon.

2/10 Terrible

Dharshana

Stayed 1 night in Dec 2021

8/10 Good

Shabi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a good hotel and with good facilities and reasonably priced and nice place to stay for a day or two in colombo.
Stayed 2 nights in Dec 2021
Response from Dulanjan Kumarasiri on Dec 31, 2021
Thank you for your review. We look forward to welcoming you to Cinnamon Lakeside once again soon.

10/10 Excellent

Arunasalam

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Nov 2021