Indoor pool

Reviews of AmericInn by Wyndham Republic

2.5 out of 5
AmericInn by Wyndham Republic
950 Austin Lane, Republic, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 283 out of 620 reviews" "
Rating 8 - Good. 199 out of 620 reviews" "
Rating 6 - Okay. 68 out of 620 reviews" "
Rating 4 - Poor. 46 out of 620 reviews" "
Rating 2 - Terrible. 24 out of 620 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
All very nice.
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Michael,We are delighted to hear that you had a pleasant stay with us. Your positive feedback is truly appreciated. Feel free to reach out if you have any more comments or suggestions for us in the future.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an extra $50 deposit just in case we smoke in the room…
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Kevin,We appreciate your feedback regarding the deposit policy. For any concerns or clarifications on charges, feel free to reach out to our management team directly.

4/10 Poor

Janet

Travelled with family
Disliked: Staff & service, amenities
Trains run right behind property all night long blowing horns!! The mattresses were worn out, hard, caved in and the pillows were all lumpy , like stuffing was all matted up inside them. Mattresses and pillows all need thrown away!!! I was in room 217! Also waited at front desk around 5:45 for at least 20 minutes before someone appeared to check me in. Man behind desk said he couldn’t help me he was just there to do payroll. Wyndham needs to make a visit to this place or take their name off the marquee! A disgrace to their name!!! I am a Wyndham owner myself!!! Unfortunately , only hotel in the town of Republic. When checking out next morning, again know one at from desk to express my dissatisfaction to.
Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Janet, We apologize for any inconvenience you experienced during your stay at our hotel. We appreciate your feedback and will address the issues mentioned to ensure a better experience for future guests. Please feel free to reach out to our management team directly to discuss your concerns in detail. Thank you for choosing to stay with us, and we hope to better serve you in the future.

8/10 Good

Carla

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pet friendly and the staff were polite and courteous. Breakfast didnt have a lot of variety
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Carla, We are pleased to hear that you found our property pet friendly with polite and courteous staff. Your feedback regarding the breakfast variety is duly noted for our ongoing improvement efforts. Feel free to contact management directly with any further comments or suggestions.

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our needs
Stayed 2 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Beth,We are pleased to hear that our hotel's location was suitable for your needs. We strive to provide a convenient and comfortable stay for all our guests. If you have any further feedback or comments, please do not hesitate to contact our management team directly so that we may address any concerns.

10/10 Excellent

Karen

Liked: Amenities
It was good!
Stayed 3 nights in Mar 2024
Response from Manager on Mar 22, 2024
Hello Karen,We are glad to hear that you had a satisfactory stay with us. Your feedback is important to us, and we appreciate you taking the time to share your experience. Should you have any further comments or suggestions, please do not hesitate to contact our management team directly. Thank you for choosing to stay with us.

2/10 Terrible

Ashley

This hotel is right next to train tracks. The trains run about every 30 minutes so sleeping was not an option.
Stayed 3 nights in Mar 2024
Response from Manager on Apr 13, 2024
Hello Ashley,We apologize for any inconvenience experienced during your stay. Our proximity to the train tracks is typically appreciated by many guests for its convenient access to transportation. We suggest future guests contact us directly to discuss their preferred room location for a more comfortable experience. Thank you for your feedback, and we hope to welcome you back in the future.

8/10 Good

Harry

Travelled with partner
It was nice and cozy
Stayed 1 night in Mar 2024
Response from Manager on Mar 6, 2024
Hello Harry,We are delighted to hear that you found our hotel nice and cozy. We strive to provide a comfortable stay for all our guests. Your feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Melena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Melena,We are joyful to hear that you had an exceptional experience during your stay with us! We hope to welcome you back soon for another fantastic stay.

4/10 Poor

Eleanor

Travelled with partner
Breakfast meager, service at check-in unhelpful.
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Eleanor,We appreciate your feedback and apologize for any inconvenience caused during your stay. We value all guest comments and will address these concerns with our team to enhance our services. Your input helps us improve for future guests.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello Sean,We are delighted to hear that you had a pleasant stay with us! If you have any further comments or suggestions, please do not hesitate to contact us directly. We look forward to welcoming you back soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Jessica,We are delighted to hear that you had an excellent experience at our hotel! We look forward to welcoming you back soon for another wonderful stay.

6/10 Okay

Hope

Travelled with partner
Liked: Cleanliness
After notifying staff x2 that there was, at best, warm water when the handle was turned all the way to hot, staff checked the bathroom right beside their office and said “it’s hot to me”. Only rented this hotel for the bathtub and hot shower. Was ignored about the whole situation. No one checked the actual water temp in the room.
Stayed 2 nights in Feb 2024
Response from Manager on Feb 27, 2024
Hello Hope, We appreciate you bringing this matter to our attention. Rest assured, your feedback has been shared with the relevant team members for review. We strive to provide a comfortable stay for all our guests and regret any inconvenience caused. Should you encounter any similar concerns in the future, please don't hesitate to notify our management for prompt assistance.

10/10 Excellent

Michaella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, except that the hot tub was out of order. Other than that, everything was great
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Michaella,We're pleased to hear you enjoyed your stay overall. We apologize for any inconvenience caused by the hot tub being unavailable. Your feedback is valuable to us and has been shared with the team for further review.

8/10 Good

Melena

Pleasant stay. There is a train that runs right behind the hotel so it was loud. However, I will stay there again but ask for a room in the front section
Stayed 1 night in Feb 2024
Response from Manager on Feb 15, 2024
Hello Melena,Thank you for your feedback. We appreciate your positive comments about your overall stay. Please note that our team is always available to assist guests with room preferences, such as requesting a quieter room away from the train noise. We hope to welcome you back and provide a more peaceful experience in the front section of the hotel.

4/10 Poor

taya

The room seemed clean but thd bedspread had LOTS OF GROSS WHITISH SPOTS ON BROWN FABRIC!! Really creepy
Stayed 1 night in Feb 2024
Response from Manager on Feb 9, 2024
Hello taya,Thank you for bringing this to our attention. We apologize for any discomfort this may have caused. Our housekeeping team takes great care to ensure a clean and comfortable stay for our guests. We appreciate your feedback and will address this issue accordingly.

8/10 Good

Celena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good. Must of been a new one, the breakfast was fine but not a lot of choices. The in room coffe was good. Over all it was a good stay at a great place.
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Celena,Thank you for choosing our hotel for your recent stay. We appreciate your positive feedback and are glad to hear that you had a good stay. We take note of your comments regarding the breakfast choices and will forward them to our team for review. We are pleased to know that you enjoyed the in-room coffee. We hope to welcome you back in the future for another great experience.

10/10 Excellent

Eric

Liked: Staff & service, room comfort
Great place to stay for a night or two. I wish the pool would have been open but things happen. The staff is really friendly and the place is super quiet.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 31, 2023
Hello Eric,Thank you for choosing to stay with us and for your kind words about our friendly staff and peaceful atmosphere. We apologize that the pool was not available during your visit; we understand the disappointment it may have caused. We appreciate your understanding and look forward to welcoming you back in the future for a fully enjoyable stay.

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was next to the railroad tracks - very loud. I forgot to ask for a room on the other side. It was a basic room which could have used an additional chair besides the "office-type chair." The small refrigerator made a loud buzzing noise all night. I should have unplugged it. The breakfast was delightful. The check-in/out employees were efficient.
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Mark,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise from the nearby railroad tracks. We understand the importance of room preferences and encourage future guests to specify their requests in advance. Your feedback regarding the room amenities will be shared with our team for future improvements. We're glad you enjoyed the delightful breakfast and found our check-in/out employees to be efficient. We appreciate your feedback and hope to welcome you again in the future.

6/10 Okay

Karen

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Manager on Dec 11, 2023
Hello Karen, Thank you for staying with us. We appreciate your business and hope you had a pleasant experience at our hotel. If you have any further comments or feedback about your stay, please don't hesitate to reach out to us. We value your input and would like to ensure your satisfaction.

10/10 Excellent

Jon

Liked: Cleanliness, property conditions & facilities
Nice facility. Beautifull indoor pool & hottub
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Jon,Thank you for your kind words about our facility! We're thrilled to hear that you enjoyed our beautiful indoor pool and hot tub. We strive to provide a pleasant experience for all our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Darry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Hot tub was big enough to fit 20 people. Secluded area but minutes from walmart and restaurants
Stayed 1 night in Nov 2023
Response from Manager on Dec 7, 2023
Hello Darry,Thank you for your feedback! We are delighted to hear that you enjoyed the spaciousness of our hot tub, perfect for a large group. Our prime location offers the best of both worlds - peaceful seclusion and convenient access to nearby stores and eateries. We hope to welcome you back for another enjoyable stay soon.

10/10 Excellent

Jerrie

Travelled with partner
Liked: Cleanliness, property conditions & facilities
When we travel, we aren't looking for luxury. We want a clean and safe place to rest. We found that here. I was disappointed that I was changed $15.00 more by walking in instead of reserving at one of the services online. I have read you can get the best prices by going into the motel and it helps the owner. I will probably go back to reserving online.
Stayed 1 night in Nov 2023
Response from Manager on Nov 11, 2023
Hello Jerrie,Thank you for your feedback and for choosing our hotel for your stay. We appreciate your acknowledgment of our cleanliness and safety. We understand that the price difference upon walking in was disappointing for you. We encourage guests to explore all available reservation options to find the most suitable choice for them. We look forward to accommodating your future reservations online should you choose to return.

8/10 Good

Eileen

Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello Eileen,Thank you for choosing our hotel for your recent stay. We're glad to hear that you had a positive experience with us. If you have any suggestions or comments, please feel free to reach out to us directly so that we may continue to improve our services. We hope to welcome you back again in the future.

8/10 Good

Jerry, Nederland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room with two queens. There were no luggage stands or dressers for clothes. Only a hanging closet. Tried waffles for first breakfast and we were disappointed. They turned out kind of tough. Biscuits and gravy were good. Coffee and juice were good.
Stayed 4 nights in Nov 2023
Response from Manager on Nov 9, 2023
Hello Jerry,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the lack of luggage stands or dressers in your room. We appreciate your feedback on our waffles and will take your comments into consideration for improvement. However, we are glad to hear that you enjoyed the biscuits and gravy, as well as the coffee and juice. We hope you had an overall pleasant stay and look forward to welcoming you back in the future.

10/10 Excellent

Ernest, Greenwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service by staff, good parking clean areas and good breakfast!
Stayed 1 night in Oct 2023
Response from Manager on Nov 3, 2023
Hello Ernest,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that our staff provided good service and that you enjoyed our clean areas, convenient parking, and delicious breakfast. We strive to provide a memorable experience for all our guests and hope to welcome you back again in the future.

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to our destination & it was well priced fot the amenities.
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Kimberly,I am thrilled to know we have met your expectations and to know our location worked well for your plans and affordable rates met your expectations. We appreciate your feedback and are glad you found value in our amenities. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

JERRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good but barebones room
room was clean and good condition, but barebones; e.g., there was room for a sitting chair (but no chair). The furniture had Formica covering (instead of wood). I didn't find a stand for my suitcase. I really liked the showerhead and hair dryer. Very good breakfast :) I was pleased that a Bible was present in the room :)
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello JERRY,Thank you for taking the time to share your feedback with us. We greatly appreciate your compliments on our clean and well-maintained rooms. We value your suggestions regarding the furniture and the suitcase stand, and we will definitely take them into consideration for future improvements. We are glad to hear that you enjoyed our showerhead and hair dryer, as well as our breakfast. We appreciate your mention of the Bible in the room. We hope to welcome you back in the future.

10/10 Excellent

Lynne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we come to visit family. Nice, clean and affordable
Stayed 3 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Lynne,Thank you for choosing to stay with us when visiting your family! We're delighted to hear that you find our hotel nice, clean, and affordable. We look forward to welcoming you back again soon!

8/10 Good

Glenda J

Stayed 2 nights in Oct 2023
Response from Manager on Nov 18, 2023
Hello Glenda J,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and apologize for any inconveniences you may have experienced. We strive to provide a comfortable stay for all our guests and regret that we fell short in some areas. We value your input and will use it to improve our services. Please reach out to our management team for any further assistance or concerns you may have. We hope to have another opportunity to welcome you back in the future.

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service
Clean, cute, nice breakfast options, and overall very good place to stay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Brandon,Thank you for your kind feedback! We're thrilled you enjoyed our clean rooms, cute decor, and nice breakfast options. We hope to welcome you back soon for another excellent stay!

6/10 Okay

Robert

Travelled with family
No chairs or any table in room. No rack to set suitcase on. No stopper in tub. Sink would not hold water. Lighting was poor.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 21, 2023
Hello Robert,We apologize for the inconvenience caused during your stay. Your feedback has been noted and we will ensure that these issues are addressed to improve our facilities. Thank you for bringing this to our attention.

10/10 Excellent

Elizabeth, Lenexa

Stayed 1 night in Oct 2023
Response from Manager on Nov 9, 2023
Hello Elizabeth,Thank you for taking the time to review our hotel. We are delighted to hear that you had a wonderful experience during your stay with us. Our team works hard to ensure that our guests have a comfortable and enjoyable visit. We look forward to welcoming you back on your next trip to the area.

10/10 Excellent

Ernest, Greenwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convient distance from places I need to be.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 31, 2023
Hello Ernest,Thank you for choosing our hotel and for sharing your review. We're glad to hear that our convenient location suited your needs. We value your feedback and hope to welcome you back in the future.

8/10 Good

Ellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had a very quaint homey feeling. Our room was very nice, but they accidentally put us in the wrong room at first and the interaction was odd. Everything was very clean. The hotel is right up against loud train tracks that run roughly every hour, but I think the price reflects this and the whole place is very nice for a decent price.
Stayed 2 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Ellen, We apologize for any inconvenience caused by the initial room mix-up. We're glad to hear that you enjoyed our hotel's cozy atmosphere and cleanliness. Thank you for mentioning the train tracks, we appreciate your understanding of the price and value we offer.

2/10 Terrible

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello David,We apologize for any inconvenience you experienced during your stay. Please provide specific details so we can better address your concerns.

10/10 Excellent

Randall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean. good breakfast. nice pool
Stayed 1 night in Oct 2023
Response from Manager on Oct 29, 2023
Hello Randall,Thank you for the positive feedback! We strive to maintain a clean environment and provide a tasty breakfast for our guests. We're glad you enjoyed our pool!

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Trains running behind hotel.
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Michelle,Thank you for your valuable opinion regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

2/10 Terrible

TAMATHA

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Took me and my children and the first night was great. We left for a bit came back to my door being unlocked and the metal piece on the door that the latch goes into was completely gone. Went to the front and told them about it and told her it was really weird and I did not feel safe with it being just me and my kids it looked suspicious considering my door worked just fine the night before. I was told that I could get a refund for the second night and then she was unable to do it. I asked her to call her manager since she couldn’t do it. She did and he wanted her to show him the room, after she done that she informed me it was my fault the door wasn’t closed and I will not be getting a refund. She said the reasoning was that I did not pull my door shut when I left and it was my responsibility. I did check my door before I left. I was also not the last person in my room, it was housekeeping. I would think twice if your a women with kids and going alone. My gut feeling was something suspicious was going on and I am glad I left with my kids.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 28, 2023
Hello TAMATHA ,Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Jacqueline

Stayed 1 night in Sep 2023
Response from Manager on Sep 26, 2023
Hello Jacqueline,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very polite
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hi David,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!

8/10 Good

Roger

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 9, 2023
Hello Roger,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Manager on Sep 4, 2023
Hello Maria,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Connie,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and helpful
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Melissa,Thank you for sharing your experience with us. We appreciate the input referring to our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

8/10 Good

Eleazar

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Neat lodging. Pool and hot tub are nice. Breakfast was good. Staff were very pleasant. Water pressure was low and toilet was loose (rocked when you sat on it.) Otherwise, it was great!
Stayed 2 nights in Aug 2023
Response from Manager on Aug 21, 2023
Hello Eleazar,We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff as well as our breakfast. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

4/10 Poor

Thomas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Like: the location. Didn't like: rooms smell like animal urine and feces and cigarettes. This is not staff's fault. Staff are very friendly , very busy multi taskers. They inform us that this facility has gone totally pet friendly - all/any room is open to pets. Carpet gets soiled and can't get odor out. Advertised to be a non-smoking facility but that is ignored totally. Very toxic unhealthy environment. Not employees' fault.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 20, 2023
Hello Thomas,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

6/10 Okay

William

Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Manager on Aug 20, 2023
Hello William,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Jennifer Rucker

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. The room was clean. Basic hotel but clean and quiet.
Stayed 1 night in Aug 2023
Response from Manager on Aug 20, 2023
Hello Jennifer Rucker,We can't thank you enough for sharing your feedback with regards to our staff and your insights regarding our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

4/10 Poor

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning unit kept cycling on and off, constantly. Pillows were like sleeping on pancake’s! Other than that, staff was nice!
Stayed 1 night in Aug 2023
Response from Manager on Aug 17, 2023
Hello Brad, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.