Dear Rosa, thank you for taking the time to share your thoughts. I am sorry to read your comment about the property not being accommodating. While I am not sure what occurred, please know we only intend for good. Thanks for mentioning the staff. The team does work hard to provide exemplary service so thank you, most kindly for your mentions. Thanks again, Rosa and take care.

Thank you for staying with us and for leaving a review. We are so glad you had such a good experience.

Hi Brittany, thank you for taking the time to submit your opinion. Clearly we did not meet your expectations and for that, I apologize. Thanks again for sharing and know we appreciate your candor. Wishing you well.

Thank you for kind review. We truly appreciate it and you. I will pass this along to our staff. Hope to see you soon.

Thank you John for your 5 out of 5 rating. It was our pleasure to host you and look forward to doing so again!

Thank you, Timothy for your great comment and for your score! Yes, we are centrally located to so many wonderful events, venues and shopping located downtown! Hopefully you had an opportunity to relax at the Sapphire while you were staying with us. Thanks again!

Dear Pullo, thank you for your candor. I am sorry you feel this way. Rest assured, there are no safety issues in staying at Hotel Ruby. We, along with other properties located downtown, have a security presence. I respect your concerns, I certainly appreciate your honesty too.

Thank you very much for your kind words. We are glad your stay was good. Hope you have a great summer.

We appreciate the amazing review! We hope to see you again soon!

Thank you for staying with us and for leaving a review!

Thank you for staying with us and for leaving a review. We are glad you enjoyed the Sapphire Lounge.

Dear La Tisha, thank you for taking the time to share your experience with us! I am so sorry to read your mention of Housekeeping. Please know your experience was not our intention. I intend to follow up with the Housekeeping Manager to address her team. I'm glad you found the property and location to be "ok." We are centrally located in the entertainment district and with the Sapphire Lounge located on property, we do have a convenient yet special location. Thanks again for selecting us and know we look forward to having you back. Best wishes.

Thank you for your review

thank you for your review

Thank you very much! We are glad you enjoyed your stay and would be happy to see you again.

Thank you for staying with us and for leaving a review.

We appreciate the amazing review! We hope to see you again soon!Best,Front Desk

Dear Beau! Thank you very much for your wonderful message! Yes, we are located so centrally to so many incredible entertainment and dining venues which makes it so convenient to visit downtown! We do look forward to seeing you back with us!

Thank you for staying with us. I'm sorry about your neighbors. I am always available to ask neighbors to quiet down or move rooms to make your stay more enjoyable. Hope to see you next time your in Spokane.

Dear Nick, I do apologize on behalf of Ruby Hospitality for the issue with your truck. I do know our Security team worked to locate your vehicle but noted in the Saturday, 3/2/24 evening security report, that they could not locate your vehicle. I completely understand how upsetting this can be but you must know, this is and was not our intention. I will reach out to you to discuss the location of your vehicle so I can understand what occurred. We apologize, Nick.

Dear Tiffany, thank you for taking the time to share your opinion! We are so pleased to read you enjoyed your stay with us. Yes, our location is perfect to all downtown Spokane has to offer and we are so pleased you decided to share your time with us. Yes, the building is older but as you can see, we do our best to keep it updated, clean and safe for our guests! We look forward to having you back!

Dear Anita, thank you for your thoughtful review! We are so pleased to read you enjoyed your stay! Yes, our staff is wonderful and we appreciate you for noticing! Your neck pillow should be delivered tomorrow! Thanks again for allowing us to serve your needs and know we look forward to having you back!

Thank you so much for the kind review! We hope that you'll stay with us again in the future, please travel safe until then!

Thank you for choosing Hotel Ruby we hope to see you again in the future

Dear Daniel, thank you for your candor. I do apologize for your perception of us. While our property is older, we have worked really hard to keep the hotel fresh with new beds and security. I'm so sorry we didn't meet your expectations. We are so lucky to be so central to so many wonderful things to do downtown but clearly we missed our mark with you. Thanks again for being honest as it is guests like you that help keep us sharp and working to be better every day.

Thank you for choosing Hotel Ruby, we hope you'll stay with us again in the future.

Dear Brendan, thank you for taking the time to share your experience. I apologize on behalf of the team for the inconvenience of having to walk to the Steam Plant Hotel. I walk that area myself, yet with all due respect, I don't see that area as a threat as the City has patrols and the area is well lit. I am sorry we made you walk though. Regarding the Sapphire Lounge, yes, mid-week we don't stay open if there is no activity. Weekends are different because there is always something happening downtown. I absolutely understand the disappointment when you just want a night cap and there is nowhere to go. I get it and for that I am sorry. Should you decide to return, please ask the front desk at Hotel Ruby to check with the Sapphire on their intentions. In the future, if we know you are coming, we will keep the lights on for you. : ) Wishing you well and thanks again, Brendan.

We appreciate the great review! We hope to see you again soon!Best,Front Desk

We appreciate the amazing review! We hope to see you again soon!Best,Front Desk

Thank you for choosing Hotel Ruby for your stay we hope to see you again.

We appreciate the great review! We hope to see you again soon!Best,Front Desk

Dear Brandi, thank you so much for the wonderful review! We are so pleased you enjoyed your stay and thrilled to read your comments about our team. We appreciate you taking the time to share your experience and look forward to having you back!

We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

We appreciate the great review and the feedback! We are in the process of correcting those errors. We hope to see you back again soon!Best,Front Desk

Thank you for staying with us and for leaving a review. We appreciate your feedback. We are currently working to refresh our rooms and facilities from a very busy summer season, and hope we are given an opportunity to regain your business in the future. Thank you.

We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

Thank you, Jamie! We are so pleased to see our score. Wishing you and yours a wonderful holiday. Thanks again and we look forward to seeing you soon.

Thank you, Warren! We are happy to see you had a nice stay with us. Wishing you and yours a wonderful holiday.

We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

We appreciate your amazing review! We hope to see you again soon!Best,Front Desk

We appreciate your great review! We hope to see you again soon!Best,Front Desk

Dear Amanda, thank you for taking my call. It was nice to speak with you. I do sincerely apologize for the experience and the time it took to rectify. As discussed, I will return your items this week and please know we are looking forward to having you back. Until then, here's wishing you and yours a wonderful holiday season.

Thank you Nicholas, we pride ourselves on our proximity to the entertainment in Spokane! Thank you for the kind review and your patronage, we hope you'll stay with us again soon!

Thank you for the kind review Tiffany! We're always grateful for such glowing praise, and we hope you'll consider staying with us again in the future! Travel safe until then!

Thank you for the kind review Ablaza! We hope you'll stay with us again in the future. Until then, travel safe!

We appreciate the amazing review! We hope to see you again soon!Best,Front Desk

We appreciate the great review as well as the feedback! I am so glad to hear that the staff was friendly! If you decide to return in the future, please don't hesitate to ask for any extras that may be needed. We would be more than willing to accommodate such an ask! We hope to see you again soon!Best,Front Desk

Thank you for your feedback! We are glad you enjoyed your stay and will look into improving those issues. Best,Front Desk

Thank you so much for the kind review Nathan! We hope that you'll stay with us again in the future, please travel safe until then!