From the looks of the building we were expecting a small apartment with three beds and a large window. When we got there at 3.00 pm the room wasn't ready, we had to wait 20 minutes whilst they cleaned it (I wish that I could clean a room in 20 minutes) not a good start! We were taken to the small ex shop next door, not to the building on the photographs. No complimentary toiletries, just complimentary ear plugs which did not bode well!! The room was small with a small shower/bathroom, wardrobe, table and 2 chairs 2 beds and a fridge. This was supposed to be an apartment. No one showed us the shared kitchen if there was one.
The floor was wooden and we could hear every step from upstairs, thankfully we could not hear much traffic as we were behind what seemed to be a laundry shielding us from the busy road. The beds were comfortable but the bathroom needed a deep clean. The walls were as thin as tissue paper. We had to switch the fridge off at night because it was too noisy. We saw very little of the staff, only one was helpful, the others were surly. On leaving they did not like me asking for an immediate refund of the £50 deposit that we had to give, they said that it would be done later that day by card but I insisted and got an instant card refund.
All in all a poor choice of accommodation The location was very good, close to Canada Water tube, Greenland Quay for the Clipper and Surrey Quays for the tube.