In-room safe, desk, laptop workspace, iron/ironing board

Reviews of SureStay Plus Hotel by Best Western Southern Pines Pinehurst

2.5 out of 5

Reviews

7.6

Good

Rating 10 - Excellent. 276 out of 818 reviews" "
Rating 8 - Good. 273 out of 818 reviews" "
Rating 6 - Okay. 135 out of 818 reviews" "
Rating 4 - Poor. 81 out of 818 reviews" "
Rating 2 - Terrible. 53 out of 818 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 5, 2024
Dear Julie,Thank you for your positive feedback! We're glad to hear that you had a nice experience during your stay with us. Your satisfaction is important to us, and we hope to welcome you back again in the future for another enjoyable stay. If there's anything specific you enjoyed or any areas where we can improve, please don't hesitate to let us know. We appreciate your feedback!Sincerely, Hotel Manager

10/10 Excellent

Robert

Stayed 2 nights in Mar 2024
Response from Manager on Apr 23, 2024
Hello Robert,We're thrilled to hear you had a fantastic stay with us! If you have any further feedback to share, please reach out to us directly. We look forward to welcoming you back soon!

8/10 Good

Leonard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older property, but the owners and managers are doing a great job keeping it up and comfortable. The breakfast was not great, but the staff was very friendly. The location was very convenient for me. The bed was comfortable, and the room was reasonably quiet and safe.
Stayed 4 nights in Mar 2024
Response from Manager on Mar 29, 2024
Hello Leonard, Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property comfortable and our staff friendly. We appreciate your comments on breakfast and will share this with our team for future improvements. We are glad you enjoyed our convenient location and that you found your room comfortable, quiet, and safe. Your insights help us enhance our guest experience.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Good location. Good value.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on Mar 25, 2024
Dear Chris,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your room to be clean and that you appreciated our hotel's convenient location and value. Your satisfaction is important to us, and we're glad we could contribute to a positive experience during your stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back again in the future!Sincerely, Hotel Manager

6/10 Okay

Sydney

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Sydney,Thank you for your feedback. We appreciate your honesty in rating your experience. If there are specific areas where we can improve and make your next stay more enjoyable, please feel free to share them with us. We value your input and hope to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 Okay

Stephanie

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Very dirty
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 9, 2024
Dear Stephanie,We're sincerely sorry to hear that you found our facilities to be dirty during your stay. Maintaining a clean and comfortable environment is of the utmost importance to us, and we apologize for falling short of your expectations. Your feedback is invaluable, and we will address this issue promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The room is very clean as it always is. I stay here everytime I come to Southern Pines.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 5, 2024
Dear Kelly,We're thrilled to hear that you consistently have such a positive experience during your stays with us! It's wonderful to know that our staff's helpfulness and friendliness, as well as the cleanliness of our rooms, contribute to your satisfaction. We appreciate your loyalty and look forward to welcoming you back to Southern Pines on your next visit!Sincerely, Hotel Manager

10/10 Excellent

Harold

Liked: Cleanliness, staff & service
The price is reasonable for the quality of the room.
Stayed 1 night in Feb 2024
Response from Hotel Manager on Mar 2, 2024
Dear Harold,Greetings! We're glad to hear that you found the price reasonable for the quality of the room. Providing good value for our guests is important to us, and we're pleased that you feel you received a fair deal. We appreciate your review and look forward to welcoming you back in the future!Sincerely, Hotel Manager

10/10 Excellent

Stefen

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Stefen,Thank you for staying with us! We are thrilled to hear that you had an excellent experience at our hotel. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back again soon.

4/10 Poor

Claudia

Travelled with family
Disliked: Staff & service, property conditions & facilities
This property was not well cleaned the toilet kept running staff not very friendly bed was intolerable could not sleep left at 3:00am with no sleep!!!
Stayed 1 night in Dec 2023
Response from Manager on Jan 2, 2024
Hello Claudia, Thank you for taking the time to share your experience with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your feedback and will address the issues raised with our team to ensure a better experience for our future guests.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My husband and I have stayed here for the last four years for Christmas and other holidays when visiting my brother and sister-in-law. I am not sure what has happened within the last year, but the facility has gone really down hill and it was very disappointing when we got into our room. The door looked like it had been kicked in repeatedly by someone and our security latch was broke. We didn’t even have one. The shower look like it hadn’t been cleaned and there was other hairs all over the shower all over the floor. The sheets were stained and the towels were stained. Their continental breakfast use to consist of Jimmy Dean sandwiches, bagels, boiled eggs and a variety of yogurt. This past weekend it was cereal, waffles and poppy seed muffins. So of course this was very disappointing from previous stays. Not to mention all the outside trash cans were overflowing and there was so much trash in the parking lots. It may be time to find a new hotel next trip.
Stayed 3 nights in Dec 2023
Response from Manager on Dec 28, 2023
Dear Guest, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience experienced during your stay. We appreciate your loyalty as a returning guest over the past four years. We strive to meet the highest standards of cleanliness and maintenance, and we will address the issues you mentioned with our team. We will also review the breakfast offerings to ensure a wider variety of options. We hope you'll reconsider and provide us the opportunity to provide you a better experience in the future.

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Dec 19, 2023
Hello Laura,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and we're glad to hear that you had a good experience with us. If you have any specific feedback or further comments, please don't hesitate to reach out to us. We value your input and would love to hear from you.

10/10 Excellent

Benjamin, Apollo Beach

Stayed 1 night in Dec 2023
Response from Manager on Jan 6, 2024
Hello Benjamin,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Marvin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well no complaints
Stayed 2 nights in Nov 2023
Response from Manager on Nov 29, 2023
Hello Marvin,We're delighted to hear that you had a satisfactory stay with us. Thank you for taking the time to share your positive feedback. We appreciate your support and hope to welcome you back again in the future.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Price and Stay
For the price, this hotel was great. I had a double, double bed room. It was comfortable, clean and very quiet. I will definitely stay at this hotel in the future.
Stayed 6 nights in Nov 2023
Response from Hotel Manager on Nov 19, 2023
Dear Jeffrey,Thank you for your positive review! We're delighted to hear that you found our hotel great, with comfortable and clean accommodations. It's wonderful that you experienced a quiet stay. We appreciate your kind words and look forward to welcoming you back on your future visits. Safe travels!Sincerely, Hotel Manager

6/10 Okay

Raymond, Shelby

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Furniture could use an upgrade. Had to walk a mile to get ice. Bathroom should have an exhaust fan. Coffee pot didn't work. The TV WAS GREAT!
Stayed 3 nights in Nov 2023
Response from Hotel Manager on Nov 9, 2023
Dear Raymond,We appreciate your feedback regarding your stay. We apologize for any inconvenience caused by the furniture and the issues you encountered with the ice, bathroom amenities, and coffee pot. Your comments are important to us, and we'll take them into consideration for potential improvements. We're glad to hear that you enjoyed the TV and we'll strive to ensure a more enjoyable and convenient experience for you on your next visit. Thank you for sharing your thoughts.Sincerely, Hotel Manager

4/10 Poor

Robin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
There were cockroaches in our room. This is a "deal breaker" for us. We will not recommend nor go back.
Stayed 3 nights in Oct 2023
Response from Manager on Nov 1, 2023
Hello Robin, Thank you for bringing this to our attention. We apologize for any inconvenience caused by the presence of cockroaches in your room. We take these concerns very seriously and have alerted our pest control team to address the situation. We appreciate your feedback and will strive to improve our services.

8/10 Good

Tonya

Stayed 3 nights in Oct 2023
Response from Manager on Oct 29, 2023
Hello Tonya,Thank you for your rating. We appreciate your feedback and hope to welcome you back soon!

6/10 Okay

Michael

Liked: Cleanliness
Average, not bad but nothing special
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 25, 2023
Dear Michael,Thank you for your feedback. We appreciate your honest assessment of your stay with us. While we strive to provide exceptional experiences for our guests, we understand that not every stay may be extraordinary. We value your feedback and will use it to identify areas where we can improve and enhance our services. We hope to have the opportunity to exceed your expectations in the future and provide you with a truly special experience.Sincerely,Hotel Manager

2/10 Terrible

LaVon

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the room they gave us had a chair with fabric and it was filthy! I called front desk and a property worker came and took it out. That should have been my que to just leave! But since I came with my 2 little kids and husband from California to visit in-laws, we just stayed! Well at 1:45am, I got bit up by bedbugs! We checked the beds prior but not see anything! My husband even checked! I called front desk at that time and they just moved us. They didn’t offer to come and help especially since I have a 9 year old and an almost 2 year old! They didn’t seem to care. How sad! I will NEVER STAY HERE AGAIN! I would rather sleep in a sleeping bag on the sidewalk than go back to that trash hole.
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear LaVon,Your feedback highlights a significant breakdown in your stay, which is truly concerning. Such issues are not typical of our hotel, and something appears to have gone awry. We deeply regret the inconveniences you encountered and assure you that we will thoroughly investigate the matter. Based on our findings, we will take all necessary measures to prevent any guest from experiencing a similar situation in the future. Guest reviews are of paramount importance to us, and we appreciate your understanding and candid feedback.Sincerely,Hotel Manager

2/10 Terrible

Paula

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't GO HERE
There was no there was no towels or toilet paper in our room big cigarette burn in middle of top comforter. Pool was GREEN AND FURNITURE WAS BROKEN. AND THERE WAS ONLY PEA WARM WATER (NO HOT WATER)
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 19, 2023
Dear Paula,I sincerely regret the inconveniences you experienced during your stay, and I want to extend my heartfelt apologies. Your satisfaction is a top priority, and your feedback is invaluable in helping us make necessary improvements. Rest assured, we will thoroughly investigate each issue and take the necessary actions to prevent them from occurring in the future. We kindly request your understanding and hope you will reconsider visiting us in the future. Your comfort and a more enjoyable stay are our utmost concerns.Sincerely,Hotel Manager

8/10 Good

Bellamy

Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 3, 2023
Dear Bellamy,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority.Sincerely, Hotel Manager

6/10 Okay

Jennie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on Oct 14, 2023
Hello Jennie,Thank you for your exceptional rating! We are thrilled to have exceeded your expectations and look forward to welcoming you back in the future.

8/10 Good

Teresa

Travelled with family
Liked: Staff & service, room comfort
Stay
The pool was out of commission and nasty but the room was ok
Stayed 2 nights in Oct 2023
Response from Manager on Oct 11, 2023
Hello Teresa ,Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our pool. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Way Stay
This hotel is a dump. Cockroach crawling up the wall when I entered. Refrigerator buzzing very loud continuously. Condition of walls and floor were filthy. Mold on the ceiling. It was so bad I would not stay there and sacrificed the cost of the first night to NOT stay there. Front desk claims it is the second best hotel in Southern Pines. Bold face lie. But if true, I would hate to see the 3rd best hotel. DO NOT WASTE YOUR TIME OR MONEY STAYING AT THIS HOTEL.
Stayed 7 nights in Sep 2023
Response from Manager on Oct 7, 2023
Hello Thomas,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

6/10 Okay

John

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 28, 2023
Hello John,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Clara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hello Clara,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Alana

Stayed 3 nights in Sep 2023
Response from Hotel Manager on Sep 23, 2023
Dear Alana,Thank you for the perfect score! We're thrilled to know you had such a fantastic experience during your stay. Your satisfaction means a lot to us, and we can't wait to welcome you back for another exceptional visit in the future.Sincerely,Hotel Manager

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice people
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 20, 2023
Dear Patricia, Thank you for your kind words. We're glad to hear that you found the people at our hotel to be nice. Providing friendly and attentive service is a priority for us. We look forward to welcoming you back in the future for another pleasant experience.Sincerely, Hotel Manager

8/10 Good

Linwood

Stayed 2 nights in Sep 2023
Response from Hotel Manager on Oct 8, 2023
Dear Linwood,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager

8/10 Good

Pamela

Travelled with group
Liked: Amenities
The room was just fine and very clean. The breakfast was just ok. We o lay spent o e night so it was fine for our purpose. We would stay there again.
Stayed 1 night in Sep 2023
Response from Manager on Sep 12, 2023
Hi Pamela,Thank you for sharing it is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

6/10 Okay

Elizabeth

The person at chein really wasn't paying attention to billing instructions that I was reviewing and it was a turn off. Like dude just don't do what you want to do. And because I made a mistake and booked a handicap room he decided to keep me there instead of changing it incase he needed the rook for someone else as per his words.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 9, 2023
Hi Elizabeth,Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are deeply sorry about the issues you faced; this has been forwarded to management to investigate. Please reach out and contact us if you would like to discuss this matter further. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve the guest experience.

4/10 Poor

Sherry

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service
Toilet was slow to flush if it went down at all. No maintenance person available. Floors hadn't been mopped in the room. Feet got black from walking barefoot in room. Mechanical noises throughout the night. After checking out they tried to double charge our debit card. Will not stay again.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 30, 2023
Hello Sherry, Thank you for this feedback, our top priority is for guests to have the most wonderful time during their stay. We will make sure those concerns are addressed and checked and if needs to be replaced, it will. Looking forward to your future stay with us!

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hello Michael,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Dylan

Stayed 5 nights in Jul 2023
Response from Hotel Manager on Aug 24, 2023
Dear Dylan,Thank you for your 5 star rating! We're pleased to see that you had a positive experience during your stay. If you have any additional comments or suggestions to share, feel free to do so. We look forward to having the opportunity to welcome you back for another excellent visit in the future!Sincerely,Hotel Manager

10/10 Excellent

Angela

Stayed 1 night in Jul 2023
Response from Manager on Aug 25, 2023
Hello Angela,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay and kind and very and friendly staff
Stayed 5 nights in Jul 2023
Response from Manager on Jul 30, 2023
Hello Wendy,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff. We hope to see you again in the future.

10/10 Excellent

Phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Manager on Jul 30, 2023
Hello Phillip,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

John

Stayed 4 nights in Jul 2023
Response from Manager on Aug 15, 2023
Hello John,Thank you for sharing this rating, and we welcome you to visit us again anytime.

4/10 Poor

Phyllis

Stayed 1 night in Jul 2023
Response from Manager on Aug 13, 2023
Hello Phyllis,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Michael

Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Michael,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness
Was not exactly my taste, but supplied a need for an overnight accommodation.
Stayed 1 night in Jul 2023
Response from Manager on Jul 20, 2023
Hello Joseph,Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Michael

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Manager on Jul 2, 2023
Hello Michael,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

2/10 Terrible

Makists

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The pictures look totally different than the room I received. The front desk attendant was very nice & switched the room to a king for my 6 month old baby to sleep in the same bed. I ended up checking out b/c room 147 has brown WATER STAINS on the ceiling. Black mold/water damage on base board under the sink, had the cable wires exposed under the desk where is wasnt covered up properly. So when I left; I was charged a full nights stay & now they won’t refund me for the other night I didn’t even stay there. DONT GO THERE!!!!!!!!!
Stayed 2 nights in Jun 2023
Response from Manager on Jun 23, 2023
Hello Makists, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Miranda

Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Hello Miranda,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Air Conditioning and toilets broken in multiple rooms had to move twice, pool dark green with furniture fallen in.
Stayed 1 night in Jun 2023
Response from Manager on Jun 17, 2023
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

8/10 Good

Patrick

Liked: Cleanliness, staff & service
Pool was green with patio furniture in it. Front desk told me pool was open. Room had food crumbs on the chairs and ottamam and the room needed swept.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 16, 2023
Dear Patrick, Thanks for the stay and the feedback. Your observations will definitely be taken into consideration.Guest comments are valuable inputs for us to better our services.You can expect a further improved stay next time.We hope you will come back and see us again soon.Sincerely, Hotel Manager.

2/10 Terrible

Louis

Disliked: Cleanliness, staff & service, property conditions & facilities
Canceled my reservation on my. My friends room was disgusting so we left.
Response from Manager on Jun 16, 2023
Hello Louis, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 16, 2023
Dear Charles, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your stay. Sincerely, Hotel Manager.

4/10 Poor

Gayle

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The pool is literally green. The ceiling has significant stains which appear to be from a recent water leak.
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 15, 2023
Dear Gayle,Your feedback is extremely valuable to our hotel. Thank you for taking the time to share your experience. We will absolutely address the other areas that were not up to par. We hope that you will give us another opportunity to better serve you in the future.Sincerely,Hotel Manager.