Terrace/patio

Reviews of WindWater Hotel & Marina

2 out of 5
WindWater Hotel & Marina
5701 Padre Blvd, South Padre Island, TX

Reviews

6.6
Rating 10 - Excellent. 273 out of 1001 reviews" "
Rating 8 - Good. 225 out of 1001 reviews" "
Rating 6 - Okay. 182 out of 1001 reviews" "
Rating 4 - Poor. 132 out of 1001 reviews" "
Rating 2 - Terrible. 189 out of 1001 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Robin, Crownsville

Liked: Staff & service
Nice view of thebay
Stayed 1 night in Apr 2024
Response from JAIME on Apr 18, 2024
Hello Robin, thank you always for your business. Have a safe and happy return back home. God Bless

10/10 Excellent

crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The view is great when u get a balcony suite. It is under construction so not all stairways were available but other than that it was good
Stayed 2 nights in Apr 2024
Response from JAIME on Apr 19, 2024
Hello Crystal, thank you for your great and honest review you gave our property. We thank you always for your business and have a safe and happy return home. God Bless

10/10 Excellent

Patty

Liked: Staff & service
Disliked: Amenities
The fishing in the back of the marina is pretty unique also you should post in ur website that your currently under construction that was pretty annoying listing to the workers drill the tile off the floor from the walkway it was very hard to sp
Stayed 3 nights in Apr 2024
Response from JAIME on Apr 19, 2024
Hello Patty, thank you for your great and honest feedback. We apologize for the construction issue, but we will assure you that next time you come here , the property will be much better for you and your family to enjoy. God Bless

2/10 Terrible

VINVAL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JAIME on Apr 19, 2024
Hello Vinval, thank you for your honest feedback. We thank you for your business.

6/10 Okay

Regina

Travelled with partner
Liked: Staff & service, amenities
Limited parking
Stayed 2 nights in Apr 2024
Response from JAIME on Apr 19, 2024
Hello Regina, we truly apologize about the parking issues you endured while at your stay with. We will be working on all your honest comments with our office team for immediate review and follow up. Making the property better for your next return with us. God Bless

8/10 Good

Christopher

Liked: Staff & service
Cheep stay- met our needs
Stayed 3 nights in Mar 2024

8/10 Good

brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful view and close to everything
Stayed 3 nights in Mar 2024

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2024

6/10 Okay

Steve, Harlingen

Disliked: Cleanliness, property conditions & facilities
It was the most affordable option during Holy Week, expensive beyond comprehension since a week later same room will be $100. Old, outdated, dirty, no hot water shower, squeaky beds, empty hand soap dispenser, area near canal was grass barren n dark. Was charged a “convenience” fee of $5 per room but didn’t know of that til check in. Parking spaces were way to close to one another, not much room to pull in or out of. Make sure you pack an armored vest n extra ammo.
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice receptionist!

6/10 Okay

Gabriela

Stayed 1 night in Mar 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction. I was pulling a trailer, had to leave 7am. I was blocked in to the grass lot where I had to park. Staff was super nice, even carried my bags. A staff
Stayed 1 night in Mar 2024

8/10 Good

Elyzabeth, Shenandoah

Travelled with family and small children
Liked: Amenities
No complaints, beautiful marina
Stayed 1 night in Mar 2024

10/10 Excellent

Oscar

Stayed 1 night in Mar 2024

2/10 Terrible

Casaundra

Stayed 2 nights in Mar 2024

6/10 Okay

Kelli

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Virgil

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The website had breakfast, but was not offered at the location, and the tub/shower was not in good condition.
Stayed 7 nights in Mar 2024

10/10 Excellent

Lesly

Stayed 1 night in Mar 2024
Response from JAIME on Apr 19, 2024
Hello Lesly, thank you for your great and honest feedback. We hope to host you again on your next return back with us. God Bless

10/10 Excellent

Daniel

Travelled with group
Disliked: Property conditions & facilities
Nothing crazy just a roof over your head for the night.
Stayed 3 nights in Mar 2024

6/10 Okay

Domingo

Travelled with partner
Liked: Staff & service
Liked they had bbq pits to use. Didn't like limited parking space. Had to go park across the street from hotel
Stayed 1 night in Mar 2024

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2024

2/10 Terrible

Belinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Last time i will be here no good place
Stayed 1 night in Mar 2024

6/10 Okay

delsi

Travelled with partner
Disliked: Amenities, property conditions & facilities
the staff was polite. For the price it's not bad if you don't mind having people around it smoking marijuana, apparently there are only a few people who live there permanently. There was mold in the bathroom. We used the dryer only one day and it came out smelling like a dog. the location is fine. The staff was really friendly. but there are things to improve...
Stayed 4 nights in Mar 2024

8/10 Good

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Valentina,We are thrilled to hear that you had a good stay with us! Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable experience in the future.

8/10 Good

Winifred, Edinburg

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property needs repairs on the exterior, There were minor faults, eg. No face wash cloths, no ice bucket, gritty floor, but the bed was clean and comfortable, and the price was right.
Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello Winifred, We appreciate you sharing your feedback with us. Your comments have been noted, and we will look into ways to enhance our guests' experiences. If you have any further concerns, please reach out to our management team directly.

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very reasonable, comfortable, everything we needed
Stayed 6 nights in Feb 2024
Response from Manager on Feb 19, 2024
Hello gary, We are delighted to hear that you found our hotel to be reasonable and comfortable, ensuring you had everything you needed during your stay. Your satisfaction is important to us, and we hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Dennis W

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older motel the only problem is parking is an extremely small
Stayed 3 nights in Jan 2024
Response from Manager on Feb 2, 2024
Hello Dennis W,Thank you for staying with us and sharing your feedback. We appreciate your compliments about our motel. We apologize for any inconvenience caused by our limited parking. Our team is always working to optimize our facilities to accommodate all our guests comfortably. We appreciate your understanding and hope to welcome you back in the future.

6/10 Okay

Diana

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I liked that I was so close to the lake, but I didn't have any WIFI in my room (mind you I was right above the lobby) on the third floor. The staff was friendly and the room spacious, the mini fridge was warm and the sheets were THIN, but overall I did enjoy my time alone (there are permanent residents)
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Diana, Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the location and found our staff friendly. We apologize for the inconvenience you experienced with the WiFi in your room. We appreciate your comments regarding the spacious room. We'll make sure to address the issue with the mini fridge and take note of your feedback on the sheets. We hope to have the opportunity to welcome you back in the future for an even better experience.

8/10 Good

Emanuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 13 nights in Jan 2024
Response from Manager on Jan 29, 2024
Hello Emanuel,We're glad to hear that you had a positive experience during your stay at our hotel! If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love to hear from you. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, great price
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Daniel,Thank you for taking the time to share your positive feedback about our hotel. We are delighted to hear that you found our staff friendly and the rooms clean. It's always our aim to provide a great experience at a competitive price. We appreciate your kind words and we hope to welcome you back in the future.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is fishing at the back of the property and they are really catching fish in the canal!
Stayed 1 night in Jan 2024
Response from Manager on Jan 18, 2024
Hello Richard,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed fishing at the back of our property and had success in the canal. It's wonderful to know that our location added to your overall stay. We appreciate your feedback and hope to welcome you back soon for more enjoyable activities.

8/10 Good

Jane

Liked: Cleanliness, staff & service
Stayed 8 nights in Dec 2023
Response from Manager on Jan 13, 2024
Hello Jane,We appreciate your recent stay at our hotel. If there's anything we can do to make your experience even better next time, please don't hesitate to reach out to us directly. We value your feedback and hope to welcome you back soon.

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 12, 2024
Hello Edgar,Thank you for choosing our hotel for your stay! We are delighted to hear that your experience was exceptional. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Jane,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Troy E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's exactly what I expected. And then a little bit nicer. You just can't beat that property for its cost versus value.
Stayed 6 nights in Dec 2023
Response from Manager on Jan 10, 2024
Hello Troy E,Thank you for choosing our hotel for your stay. We're thrilled to hear that we exceeded your expectations and provided great value for your money. It was our pleasure to have you as our guest and we hope to welcome you back in the future.

6/10 Okay

Hanns

Liked: Cleanliness
Disliked: Property conditions & facilities
An old and tired hotel/motel with poor upkeeping standards, but all the basics are there. No breakfast, most other places have that in this price range ie budget. I would not recommend it for longer term, but thats just me. Very basic accommotation.
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Hanns,Thank you for sharing your feedback with us. We appreciate your comments about our hotel. While we strive to meet our guests' expectations in terms of upkeep and amenities, we understand that there is always room for improvement. We value your recommendation and will use it to further enhance our guest experience. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Glenn

Stayed 3 nights in Dec 2023
Response from Manager on Jan 8, 2024
Hello Glenn, We're sorry to hear that your experience with our hotel wasn't up to your expectations. We would appreciate it if you could kindly reach out to us directly with any feedback you might have, so we can address any issues and improve for future visits.

10/10 Excellent

VANESSA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in Condo, Excellent
We stayed in the condo overlooking the bay and it was beautiful. We could see the fireworks for New Years Eve from the 3rd floor. Spacious, clean, modern and comfy place. Bath towels could be thicker than what they were. Bed comforter wasnt very thick and hot water took awhile to get warm, not very hot though. There is a timed heated bulb in the main bathroom. The patio is big and you can see everyone fishing atop. Noise level was low to normal even with people everywhere for the holiday. No issues with parking either. I would go back again.
Stayed 1 night in Dec 2023
Response from Manager on Jan 8, 2024
Hello VANESSA,Thank you for choosing our hotel for your New Year's Eve stay! We're glad to hear that you enjoyed the beautiful view overlooking the bay and were able to see the fireworks from the 3rd floor. We appreciate your feedback regarding the bath towels and bed comforter, as well as the hot water temperature. We'll make sure to share your comments with our team for future improvements. It's great to know that the noise level was low and parking was hassle-free. We look forward to welcoming you back again in the future.

10/10 Excellent

DAVID

Stayed 3 nights in Dec 2023
Response from Manager on Dec 25, 2023
Hello DAVID,Thank you for choosing our hotel for your recent stay. We are thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Shanti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 24, 2023
Hello Shanti,Thank you so much for your kind words! We are thrilled to hear that you had a great stay with us. We strive to provide exceptional experiences for all our guests and your feedback is truly appreciated. We hope to welcome you back in the future for another wonderful stay.

10/10 Excellent

Edwin

Stayed 2 nights in Dec 2023
Response from Manager on Dec 19, 2023
Hello Edwin,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a great experience with us. We value your satisfaction and would love to welcome you back in the future.

6/10 Okay

Eva, MCALLEN

Travelled with group
They didnt have my room ready at 5pm. They tried to upsell me to a more expensive one. When i declined they downhraded my room from what ive originally booked. They advertise breakfast but they do not offer breakfast. Overall you get what you pay for. Not horrible but not great. I eould use it again if im in a budget.
Stayed 2 nights in Dec 2023
Response from Manager on Dec 6, 2023
Hello Eva, Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience you experienced with the delay in having your room ready and any misunderstandings regarding the room upgrade. We do offer various room options, and regret if there was any confusion during your reservation. Concerning breakfast, please note that we currently do not offer this service. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Julian

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 22, 2023
Hello Julian,Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconveniences you may have encountered during your stay. Please feel free to reach out to our management team directly so they can address your concerns. We value your patronage and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a room that had a leak from the rain. I dont like to complain. They offered me another room thay was an upgrade and they were beru polite
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Cynthia,Thank you for taking the time to share your experience. We apologize for any inconvenience caused by the leak in your initial room. We appreciate your understanding and we're glad you were pleased with the upgraded room and the polite service provided. We value your feedback and look forward to welcoming you back in the future.

2/10 Terrible

Belinda

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No good at all
Stayed 1 night in Oct 2023
Response from Manager on Nov 1, 2023
Hello Belinda, We're sorry to hear that your experience with us was not up to your expectations. Your feedback is valuable to us, and we would appreciate the opportunity to address any specific issues you may have encountered. Please feel free to contact our management team directly to discuss your concerns further. Thank you for bringing this to our attention.

8/10 Good

Maria

Stayed 2 nights in Oct 2023
Response from Manager on Nov 11, 2023
Hello Maria,Thank you for choosing our hotel and sharing your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will pass them along to our team for improvement. Should you have any additional concerns, please reach out to our management directly.

2/10 Terrible

Jim

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like the idea of being able to bbq and fish just frets away but the room wasn’t the greatest. The bed was really squeaky where I couldn’t move without making loud noises and when I went to the restroom in the middle of the night, I saw roaches on the floor.
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Hello Jim ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

jorge

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Manager on Oct 13, 2023
Hello jorge,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

8/10 Good

Francisco

Liked: Cleanliness, staff & service
You get what you pay for
A great budget choice if you dont plan on staying in the room the whole trip. Some things feel a little outdated. The beds were very loud in our room so careful if you have kids. The spot for fishing was smaller than expected. You get what you pay for with this hotel and its decent for the price. I would stay here again
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Francisco ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

8/10 Good

Ludevina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Oct 9, 2023
Hello Ludevina,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.