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Reviews of Comfort Suites Beachside

2.5 out of 5
Comfort Suites Beachside
912 Padre Blvd, South Padre Island, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 133 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 75 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kristen, Shakopee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd stay at this property. Loved it again!
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for your feedback it is greatly appreciated.

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible and convenient
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Thank you for your feedback it is greatly appreciated.

8/10 Good

Jorge

Travelled with family
Disliked: Amenities
The place was ok but just ok… the breakfast area so small .. for the rate they charge maybe they can do a better effort
Stayed 1 night in Mar 2024
Response from General Manager on Apr 9, 2024
Thank you for your feedback it is greatly appreciated.

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for your review it is greatly appreciated

10/10 Excellent

Anita

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family had a awesome time here everything was perfect love the breakfast too definitely coming back here
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for your wonderful feedback it is greatly appreciated.

8/10 Good

Shaundrai, Grand Prairie

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was nice as well as the staff. The only problem that I had and I know others did as well was the key card to the doors. I had to go to the front desk twice during a 4 day stay. We struggled each time when trying to get into the room. The cards were programmed twice. That was frustrating especially after check in when you just got off the highway from traveling over 5 hours.
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for your feedback it is greatly appreciated.

10/10 Excellent

Marisol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems with stay everything was smooth
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for your review it is greatly appreciated.

6/10 Okay

McKayla kae

Travelled with family
Liked: Cleanliness
Wish I was in a room where there was no dogs around us, so loud with all the barking. An hot tub was worthless
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for your feedback it is greatly appreciated. I am sorry for the noise

8/10 Good

remon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Pool wasn't heated, only 1 dryer available and no free toothbrush or toothpaste available at front desk.
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
I am sorry the pool wasn't working I am looking into this issue.

6/10 Okay

Lori

Travelled with family and small children
Disliked: Property conditions & facilities
Breakfast staff used their fingers without gloves, to clean the utensils off into the community breakfast food, hard boiled egg was raw. Pool was not heated and knob was missing from hot tub so no jets. Many bright lights around the property, safe but difficult for blocking it all out at night. No complementary coffee or tea in dinning room. No maid service on our second to last day.
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 2, 2024
I am sorry you didn't enjoy the breakfast I have handled your concerns with the staff and this has been resolved. Thank you for your feedback.

10/10 Excellent

Janise

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself was nice, the front desk staff was a bit waspish.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 2, 2024
Thank you for your feedback it is greatly appreciated.

6/10 Okay

sandra

Stayed 3 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Thank you for your review it is greatly appreciated.

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable easy access to restaurants and to the beach
Stayed 3 nights in Mar 2024
Response from General Manger on Mar 13, 2024
Thank you for your feedback it is greatly appreciated.

10/10 Excellent

Giovanni

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice front desk staff and great cleaning service!
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for your feedback it is greatly appreciated.

2/10 Terrible

Adrian

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Had a light fixture fall on me and my wife while in the elevator, manager claims they’re not liable for anything that happens in the elevator. Well I guess I’ll be escalating this to TDLR since the hotel apparently doesn’t take responsibility for their own elevators. On the good note Jason the host was the only genuine person there . Every one else seems to hate there time at the hotel giving attitude for no reason.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for your feedback. I am sorry for the inconvenience I have communicated with the staff to improve this.

8/10 Good

Pablo

Stayed 2 nights in Feb 2024
Response from General Manager on Apr 2, 2024
Thank you for your response it is greatly appreciated.

10/10 Excellent

Denise

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families, stayed here with my three little ones and they enjoyed it so much. You can walk to the beach. Safe and very clean hotel. We will be back! Ohhh and the breakfast was AWESOME! Very crowded and not a lot of seating but overall cannot complain.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 2, 2024
Thank you for your wonderful feedback it is greatly appreciated.

8/10 Good

perla

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except the at pool is small and the floor I stayed at smelled a lot like paint . Other than that the staff was nice
Stayed 1 night in Feb 2024
Response from General Manager on Apr 2, 2024
Thank you for your review it is appreciated, and I am working on your concerns.

2/10 Terrible

Jasmine

Stayed 2 nights in Feb 2024
Response from General Manager on Apr 2, 2024
Thank you for your review I am sorry for the inconvenience of your stay.

4/10 Poor

Sean

Business traveller
Disliked: Staff & service, property conditions & facilities
Unorganized staff. I was sent to a room where the entire floor was under construction. I had to request to be moved. House keeping did a partial cleaning, either do it all or stay away.
Stayed 4 nights in Feb 2024
Response from General Manager on Apr 2, 2024
Thank you for your feedback I am sorry we have been doing construction to better provide a updated space for our guests. I look forward to you returning to see the wonderful changes we have made.

2/10 Terrible

Dennis

Disliked: Staff & service, property conditions & facilities
Airborne toxins were present because of rooms being renovated. Breathing in airborne toxins truly is a deal breaker for me. I was told that a manager would contact me about my request for a discount on my room. Perhaps it was simply an oversight or the person working the desk lied to me. I believe I should have been refunded my payment because of the airborne toxins; but, management and staff simply expected me to be happy breathing in toxins and go on my way with no complaint.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 2, 2024
Thank you for your feedback I use your feedback to better improve our property.

10/10 Excellent

Sarah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Overall happy with our stay, only thing that could have been better was if the room was ready for us. We got a room with two beds and a fold out. The room was for six, two adults and four children. It would have been nice if the blankets and pillows were in the room and ready for us. Overall it was a nice stay but the pictures compared to reality were not the same.
Stayed 1 night in Feb 2024
Response from General Manager on Apr 2, 2024
Thank you for your comments they are greatly appreciated.

8/10 Good

Steven, San Antonio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is run down but it is clean.
Stayed 3 nights in Feb 2024
Response from General Manager on Apr 2, 2024
Thank you for your feedback it is greatly appreciated.

8/10 Good

Deborah

Travelled with family
Liked: Cleanliness, staff & service
Clean, comfortable room, great breakfasts. The bad, pool and hot tub closed the whole week I was there (one of the main reasons I chose this hotel). At checkin I was told they might be open in 3 days, or by the weekend. Any time I went to check I was told "We dont know". Sadly, I never got to use hot tub at all.
Stayed 7 nights in Jan 2024

8/10 Good

Rusty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have rated this hotel as excellent but the free breakfast needs a little fine tuning. Otherwise a nice hotel. You gotta look hard for the entrance though, it is a little tricky.
Stayed 3 nights in Jan 2024

6/10 Okay

Blanca

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Jan 2024

6/10 Okay

William, Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Property was two blocks from the beach. A giant condo building was between beach and hotel.
Stayed 3 nights in Dec 2023

4/10 Poor

Kyle

Travelled with family
The swimming pool and hot tub were closed for maintenance (unknown at the time of booking). The jetted bathtub in my room didn’t work. The room door handle would stick, making it difficult to open the door.
Stayed 2 nights in Jan 2024

8/10 Good

Carie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service
Nice view from the top floor we could see the beach😁
Stayed 1 night in Dec 2023

8/10 Good

Lonnie

Travelled with partner
Liked: Cleanliness, staff & service
Limited options for tv and channels. Pool under renovation. Entrance to property difficult to see from the road. Exiting the parking lot to busy main road crosses bicycle lane. People riding the wrong direction on bicycle lane makes pulling out dangerous especially at night.
Stayed 2 nights in Dec 2023

10/10 Excellent

Armando R

Stayed 2 nights in Dec 2023

6/10 Okay

Mridula

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
Advertised heated pool unavailable without warning
Bad circumstances collided. We booked the hotel specifically because of the advertised heated pool only to arrive and find the pool under construction. Then we found out only two housekeeping staff showed up so the room was delayed. We wound up going elsewhere because we wanted the heated pool for the kids. If a major advertised amenity is unavailable, there should be some warning on the website (even checked the hotel website prior to booking through hotels.com. The hotel may be plenty nice otherwise but we spent money for something that was unavailable.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was very crowded and we waited for replenishments for a long time!
Stayed 1 night in Dec 2023

8/10 Good

Arun

Stayed 1 night in Dec 2023

2/10 Terrible

Joseph

We had to cancel as I had flu and respiratory infection. Terrible as I could not get a refund.
Stayed 8 nights in Dec 2023

10/10 Excellent

Zh

Stayed 3 nights in Dec 2023

10/10 Excellent

Juan

Travelled with family
Stayed 1 night in Dec 2023

6/10 Okay

Jesus

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was torn up- no idea this was going to happen. Lobby bathrooms not working. Room given wasnt what was booked. Moved to another room that smelled like paint. Shower broken. Very poor place to stay
Stayed 4 nights in Dec 2023

4/10 Poor

Kimberly

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not made aware of pool not being opened
Stayed 2 nights in Dec 2023
Response from Adriana Arriaga on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Henry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty carpet in rooms and roachs in rooms
Stayed 3 nights in Dec 2023
Response from Adriana Arriaga on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Every time we stay the carpet smells worse beds are GREAT, but carpet in rooms smell like mold, if they can upgrade tvs maybe carpet should be PRIORITY, shower chair was broke, didnt bother to use it
Stayed 1 night in Dec 2023
Response from Adriana Arriaga on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Mamatha

Travelled with family
Liked: Staff & service
Under renovation, painting work majority of the Floor we are in.
Stayed 2 nights in Dec 2023
Response from Adriana Arriaga on Dec 18, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Vijayanand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even partial Ocean View is not great. Palm trees hide the visibility. Had to pay extra which is not worth it!
Stayed 2 nights in Nov 2023
Response from Adriana Arriaga on Dec 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my stay here, from the heated pool, down to the pillows, even the sheets and the breakfast was soooo nice! I would recommend to anybody considering staying at the island! This is my new go to place to stay <3
Stayed 2 nights in Nov 2023
Response from Adriana Arriaga on Dec 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

4/10 Poor

Richard J.

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Staff was friendly and accommodating but when I brought to their attention to 2 different front desk employees, one young Lady in the morning and later to a Gentleman about requesting a work order on the bathroom sink that did not drain properly and the problem did not got fixed. I don’t think any one showed up to fixed the issue at all.
Stayed 2 nights in Nov 2023
Response from Adriana Arriaga on Dec 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Julissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean affordable Rooms, great customer service, decent breakfast, and beach access. Pretty good!
Stayed 1 night in Nov 2023
Response from Adriana Arriaga on Dec 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Karra

Stayed 4 nights in Nov 2023
Response from Adriana Arriaga on Dec 1, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.