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Deerfield Lodge at Heavenly – Avis

3 out of 5
Deerfield Lodge at Heavenly
1200 Ski Run Boulevard, South Lake Tahoe, CA

Avis

9,6

Exceptionnel

Note de 10 – Excellent, d’après 269 avis sur 327." "
Note de 8 – Bien, d’après 47 avis sur 327." "
Note de 6 – Acceptable, d’après 4 avis sur 327." "
Note de 4 – Médiocre, d’après 4 avis sur 327." "
Note de 2 – Terrible, d’après 3 avis sur 327." "

9,8/10

Propreté

9,6/10

Service et personnel

9,2/10

Commodités

9,6/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Nicolas

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

10/10 – Excellent

Alan, Wauconda

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The location was within walking distance to the marina and several good restaurants, including Italian and Asian. The property was also peaceful with convenient parking. The courtyard was beautiful and the hot tube was quiet and relaxing. We would stay there again.
Séjour de 4 nuits en juillet 2023

8/10 – Bien

STEPHEN

Voyage en famille
Points forts : Propreté, service et personnel
Enjoyed this Lodge for the large rooms, the quiet and low number of guests while here. The Lodge is well-kept however, somewhat tired in appearance. When we reserved this place, it was called The Deerfield Lodge but since then, new owners have taken over and did away with included breakfast. Still worthy of staying in.
Séjour de 4 nuits en juin 2023

4/10 – Médiocre

Christian

Voyage en famille
Points forts : Propreté
Points faibles : Service et personnel
The Deerfield Lodge has been acquired by the Black Bear Inn next door. Unfortunately, Expedia never informed us of this change. The Black Bear inn does not offer breakfast anymore, as still advertised on the expedia website. there was no attempt to rectify this situation.
Séjour de 4 nuits en février 2023

10/10 – Excellent

Jianxuan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect hotel
This is the nicest hotel I have stayed in recent years. Everything seems to be recently renovated and looks perfect!
Séjour de 3 nuits en novembre 2022

10/10 – Excellent

Robert

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Property very nice but really needs chairs in the rooms

10/10 – Excellent

Julian

Séjour de 2 nuits en octobre 2022

10/10 – Excellent

Lorraine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely hotel with a friendly and attentive staff. A few generous "extras" were a delightful surprise. I would certainly return for another stay.
Séjour de 3 nuits en octobre 2022

10/10 – Excellent

Stacey

Voyage de couple
Points forts : Propreté, service et personnel
We really enjoyed our stay at the Deerfield now known as Blackbear Lodge! The grounds are beautiful and our room was spacious and cozy at the same time. We were greeted by the Nicest people that made every attempt to make us comfortable and answer all questions. We highly recommend staying here.
Séjour de 3 nuits en octobre 2022

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Highly recommend
Absolutely amazing stay at this lovely property. The rooms are large and modern. We were downstairs so had a nice patio space with a gorgeous view of the green outside. Walking distance to the lake and Heavenly village with lots of amenities very close by yet still get the woodland/ nature feel.
Séjour de 3 nuits en septembre 2022

8/10 – Bien

Arthur, Mesa

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Toilet ran every minute of stay. Promised free breakfast was suddenly only on the weekends. Temp in room was difficult to adjust. The room was beautiful, as was the patio. Staff very nice.
Séjour de 2 nuits en septembre 2022

10/10 – Excellent

Melissa

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful property with clean and well kept rooms. Staff was friendly and helpful. Close to food and activities but away from the casinos enough to be quiet and feel safe. Will definitely be coming back!
Séjour de 2 nuits en septembre 2022

10/10 – Excellent

Stephen Lance

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We stayed during the heat wave with highs around 87 degrees but we were pleasantly surprised to enter the room with the fan on, it felt like it had been air conditioned. Lovely room.
Séjour de 2 nuits en août 2022
Deerfield Lodge a répondu le 2 sept. 2022
Thank you for your review!

10/10 – Excellent

Jose

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Having two bathrooms was awesome! Very quite and clean. We loved this property.
Séjour de 3 nuits en août 2022
Deerfield Lodge a répondu le 2 sept. 2022
Thanks for letting us know you enjoyed your stay!

10/10 – Excellent

rene

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved the location and how quiet it was. The room was spacious and clean. We will definitely be staying there again.
Séjour de 6 nuits en juin 2022
Deerfield Lodge a répondu le 19 août 2022
Thank you!

10/10 – Excellent

Paul

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en août 2022
Deerfield Lodge a répondu le 18 août 2022
Thank you Paul!

10/10 – Excellent

Amanda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great Place, Great Value
I didn’t even know this place existed. Cool place, will definitely book again.
Séjour de 2 nuits en août 2022
Deerfield Lodge a répondu le 16 août 2022
Hi Amanda, We are so happy you enjoyed your stay. We appreciate your feedback and hope to see you again.

10/10 – Excellent

Sylvia

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The front desk staff was very nice and helpful during our stay. She obviously likes her job! Nice quiet property. Our stay was during a heatwave and, thankfully, there was a large floor fan in addition to the ceiling one.
Séjour de 2 nuits en juillet 2022
Deerfield Lodge a répondu le 28 juill. 2022
Thank you for the review! We hope to see you again!

6/10 – Acceptable

Juergen

Voyage de couple
Points forts : Propreté, commodités
Points faibles : Service et personnel
Die Rezeption war bei Ankunft nach 17.00 Uhr sowie bei Abreise vor 09.00 Uhr nicht besetzt, bestehende Probleme mit der Unterkunft konnten nicht bereinigt werden. U.a. funktionierte der Gaskamin nicht, obwohl wegen der kalten Temperaturen dringend benötigt, das Zimmer wurde weder gereinigt noch die Handtücher gewechselt. Telefonisch war der Notdienst des Hotels ebenso dauerhaft nicht erreichbar.
Séjour de 2 nuits en juin 2022
Deerfield Lodge Management a répondu le 28 juill. 2022
Hello Juergen, We appreciate the feedback. Providing a peaceful experience to our guests is important to us, so we do have our core staff work 9-5 so as not to disturb that experience. Additionally we have someone on site 24 hours a day for urgent matters after hours, however it sounds like you had some trouble connecting to the emergency line for which we do apologize. In the future we encourage you to reach out directly to staff during business hours to have such matters resolved. We are always more than eager to improve your overall experience!

8/10 – Bien

ruben

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
the grounds were beautiful and very relaxing.
Séjour de 4 nuits en juillet 2022
Deerfield Lodge a répondu le 28 juill. 2022
Thank you!

8/10 – Bien

james, pleasanton

Voyage en famille
Points forts : Propreté, commodités
its find
Séjour de 3 nuits en juillet 2022
Deerfield Lodge a répondu le 28 juill. 2022
Thanks

2/10 – Terrible

Dawn

Very disappointing
Séjour de 2 nuits en juillet 2022
Deerfield Lodge a répondu le 21 juill. 2022
We're sorry for the inconvenience of having to pay for damages caused to the property. We strongly encourage all guests to read through our policies before booking and upon arrival. We understand your frustration and why you felt a need to leave a poor review that was not relevant to your stay with us.

8/10 – Bien

TANDI

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property and service were good nothing special. The so called continental breakfast though was a joke. Had a couple of choices of muffins and stale croissants. The office is only open from 9 am to 5 pm. If you need anything after hours you are out of luck
Séjour de 3 nuits en juillet 2022
Deerfield Lodge a répondu le 15 juill. 2022
Hi Tandi, Thank you for your review! Just so you know we are available after office hours at the phone number provided to you upon check in!

10/10 – Excellent

Kim

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great place!
The room was nice, clean and the check in was easy. Nice area to walk around with some restaurants close by.
Séjour de 2 nuits en juin 2022
Deerfield Lodge a répondu le 6 juill. 2022
Thank you so much, Kim! We really appreciate you taking the time to leave us a review. Keep us in mind for future getaways, we'd love to have you back!

10/10 – Excellent

Adriana, Nieuwegein

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It is a hidden gem, would return if visiting lake tahoe. Convenient, bog, clean room on the groundfloor and thus enjoying the garden. Great to have coffe makers, perfect chairs in the garden.
Séjour de 3 nuits en juin 2022
Deerfield Lodge a répondu le 5 juill. 2022
Thank you Adriana! We appreciate you taking the time to leave us a review!

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
first class joint!!!
Séjour de 2 nuits en juin 2022

8/10 – Bien

Victor

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice for family living, we love the small bar in the room with bar sink and microwave
Séjour de 2 nuits en juin 2022
Deerfield Lodge a répondu le 23 juin 2022
Thank you Victor!

10/10 – Excellent

Joseph

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Back again!
We love this place and so does our 14 year old dog, Emma!
Séjour de 2 nuits en juin 2022
Deerfield Lodge a répondu le 23 juin 2022
Thanks for coming back!

10/10 – Excellent

Chelsea

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Excellent place to stay. Close to everything. The rooms feel like a home away from home. The Kitchenette came in handy. We will definitely be back.
Séjour de 3 nuits en mai 2022
Deerfield Lodge a répondu le 14 juin 2022
Thank you Chelsea! We appreciate you taking the time to leave us a review!

10/10 – Excellent

Steve

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The location is quiet and the outdoor area backs up to pine trees, making a comfortable place to hang out. Staff were all friendly and helpful. Bed was comfortable and kitchenette had all we needed for light meals. Only downside was a noisy heater, but with warming weather we used it only one day.
Séjour de 3 nuits en mai 2022
Deerfield Lodge a répondu le 14 juin 2022
Hi Steve! Thank you for your reveiw. Next time you come our way feel free to let us know that you would like the heater fan turned down or off and we can accommodate that for you! Hope to see you again soon!

8/10 – Bien

beth

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Nice and quiet area. Doors to the outside were not locked unless we locked them even at night. Hallway had a strong smell but room was very clean.
Séjour de 2 nuits en avril 2022
Deerfield Lodge a répondu le 2 mai 2022
Thank you for your feedback, Beth! We are currently undergoing some renovations, but we expect to be back up to our high standard within the month. Thank you for your patience during your stay and we hope to see you back soon!

10/10 – Excellent

Emma

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
First visit to South Lake Tahoe and loved staying here. Near anything you'd want to do in the area; our room was spacious, super clean & modern with a little kitchen area (Keurig, sink, mini-fridge, dishes and little snacks), and a nice fireplace. Bed was comfy, courtyard was nice and probably fun in the spring (snow covered while we were there).
Séjour de 2 nuits en avril 2022
Deerfield Lodge a répondu le 2 mai 2022
Thank you Emma! We appreciate you taking the time to leave us a detailed review. We hope to see you back when it's warm and you can make use of our courtyard!

2/10 – Terrible

Vereker

Séjour de 2 nuits en mars 2022
Deerfield Lodge Management a répondu le 29 mars 2022
Hello, we are sorry that your stay did not meet your expectations. It appears there were no complaints made during your stay, and no attempts to contact us regarding any issues you may have had. Please get in touch with our office directly to discuss any issues that occured during your time here.

10/10 – Excellent

LIHUA, Milpitas

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staffs are friendly. The room is comfortable.
Séjour de 2 nuits en février 2022
Deerfield Lodge a répondu le 27 févr. 2022
Thank You!

10/10 – Excellent

Helgi

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was decorated elegant, staff very accommodating, property 2 miles from Heavenly gondola, so convenient. Only issue; excessive snow/ice broke gutter system outside only entrance to rooms, thus causing very icy walk way in/out fir room access.
Séjour de 4 nuits en février 2022
Deerfield Lodge a répondu le 27 févr. 2022
Thank you!

8/10 – Bien

Sahar

Points forts : Propreté, commodités
Our winter stay was a ton of fun. The room I stayed in fit my needs for my trip and especially for the price. Didn't see staff because of COVID, so it is hard to say how the property usually runs. Conveniently a few minutes away from Heavenly. There are a few Thai restaurants in walking distance. Nice and quiet. There was only one issue with a large gutter hanging on to the roof by a thread with ice falling from the gutter onto the walkway into the building. A bit of a hazard that management didn't notice while we were there... Don't know if that is a typical problem.
Séjour de 4 nuits en février 2022
Deerfield Lodge a répondu le 21 févr. 2022
Hello Sahar, Thank you for your review. So you know, management absolutely is aware of the issue and is in the process fof having the gutter replaced. This is unfortunately something that can happen in icy winter cnoditions, and we apologize for any inconvenience it may have caused during your stay.

10/10 – Excellent

Natalie

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Wonderful lodge, personalized touch with snacks in the room. Large rooms with fireplace. Great location. Would book again! Lovely stay.
Séjour de 1 nuit en janvier 2022
Deerfield Lodge a répondu le 4 févr. 2022
Thank you Natalie!

10/10 – Excellent

Nima

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Amazing stay, very clean and tidy and easy check in check out
Séjour de 2 nuits en janvier 2022
The Deerfield Lodge a répondu le 8 janv. 2022
Thank you so much for the great review! We hope to see you back our way soon. Ali

6/10 – Acceptable

Robert

Points forts : Propreté, service et personnel et confort de la chambre.
Too expensive to have annoyances
It's a nice, fairly updated, place not too far from the stateline or the Heavenly gondola. Lydia (?), the on-site manager was very accommodating and was very nice. However, for the price we paid, we shouldn't have to deal w/ multiple issues w/ this "nice" place. First, the ceiling leaked when the person above us took a shower. Second, the fan for the electric fireplace in our second room didn't work properly that we had to unplug it. Third, and this is a pet-peeve of mine, pun intended, people with pets shouldn't be put on the second floor even in a hotel with high ceilings. We will hear that pet at different times of the night. Now, will we stay at this place again. I dunno. For a difference of around $60/night for a not so "nice" place, we might just have reconsider.
Séjour de 2 nuits en novembre 2021
Deerfield Lodge a répondu le 11 déc. 2021
Hello Robert, Thank you for your feedback. We're sorry your experience was unsatisfactory. If you have further concerns, please contact us directly as our primary goal is customer satisfaction. We do read all of our reviews and ones like these are concerning, as we did not hear these things from you during your stay. We hope to see you again, and have better communication next time to provide a more enjoyable experience. Kind regards.

10/10 – Excellent

John

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2021
Deerfield Lodge a répondu le 4 déc. 2021
Thank you John!

10/10 – Excellent

shawn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2021
Deerfield Lodge a répondu le 29 nov. 2021
Thank you!

10/10 – Excellent

Maria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful suite, limited in-person presence
Séjour de 1 nuit en novembre 2021
Deerfield Lodge a répondu le 11 nov. 2021
Thank you!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en novembre 2021
Deerfield Lodge a répondu le 11 nov. 2021
Thank you!

8/10 – Bien

Steve

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed the size and ambiance of room. View was pleasant. Question the cleaning materials used in the room. Both of us had negative reactions. Stinging watery eyes and irritation to lungs and throat. Those things would keep us from rebooking.
Séjour de 2 nuits en octobre 2021
Deerfield Lodge Management a répondu le 2 nov. 2021
Hello Steve, First and foremost thank you for your review. We are sorry to hear you had an unpleasant reaction in the room. We do not use scented cleaning products, or anything with harsh chemicals as we want to maintain a neutral environment. Please contact us if you have further concerns as this is a matter we would want to address directly. Thank you again!

10/10 – Excellent

Brent

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This property was exceptional, just as prior reviews noted. The room was clean, quiet and nicely decorated (and I appreciate the tissue and towel sculptures). A great mid-week stay.
Séjour de 2 nuits en octobre 2021
Deerfield Lodge a répondu le 24 oct. 2021
Thank you so much, Brent! We really appreciate you taking the time to leave us a review. Keep us in mind for future getaways, we'd love to have you back!

8/10 – Bien

Anthony

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Nice accommodations very clean and renovated rooms
Séjour de 1 nuit en octobre 2021
Deerfield Lodge a répondu le 24 oct. 2021
Thank you, Anthony! Your review means a lot to us!

8/10 – Bien

Marianne

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was lovely, clean and quiet. The staff was very friendly and accommodating. My only complaint was that the shower lacked hot water, and so our showers were cold to luke warm at best at 7:30-8:00am. They obviously had run low on hot water to our room. Our friends, who had the room next to us had said that their shower was near scalding hot.
Séjour de 1 nuit en octobre 2021
Deerfield Lodge a répondu le 12 oct. 2021
Hi Marianne! Thank you for your review. We're sorry that the hot water got depleted over the busy weekend. We are so glad you enjoyed your stay and hope to have you back sometime soon!

10/10 – Excellent

Jennifer

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Beautiful updated property, nice amenities and helpful, friendly service!
Séjour de 2 nuits en août 2021
The Deerfield Lodge a répondu le 24 août 2021
Thank your for staying with us! We are glad you enjoyed your visit and look forward to your next visit.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great! Friendly staff, clean and comfortable rooms and a beautiful setting!
Séjour de 2 nuits en juillet 2021
Deerfield Lodge a répondu le 6 août 2021
Thank you!

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was quiet and felt private. But they need a/c
Séjour de 7 nuits en juillet 2021
Deerfield Lodge a répondu le 28 juill. 2021
Thank you for your review! It has been exceptionally warm here this year, but we are looking into solutions to make it more comfortable for our heat sensitive guests. We would love to see you back our way when it cools down!