This location would have received 5 stars but two incidents in my opinion were mishandled by staff. 1) on the first night we arrived, we kept getting calls to phone in the room & no one was responding. It was extremely creepy, we could hear the other person breathing over the phone & watching tv, so we knew someone was intentionally calling. If we tried to ignore the calls, the phone wouldn’t stop ringing. I went over to the front desk to ask if they have call records or see if there was something they could do. They said there was nothing they could do & that they recommend we just unplug the phone. Which I ended up doing. It was like someone was calling to check if we were in the room, it was frightening.
2) the next night my partners key had never worked, only mine but now mine was not working at all. So we went to the front office to let them know our keys weren’t working & they just asked what room we were staying in. No ID checks, not even asking to verify our names, it was insane. This seems like hotel 101, which made the first situation that scarier because it means anyone could ask for a key to our room.
Overall, the room was decently clean, it’s in a prime location, & the continental breakfast is a nice touch, but I was displeased with how they handled giving us a new room key & the calling situation.
I will have to think twice about staying again.
