Ratings based on 609 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom kansas

Almost Perfect...

Posted 18-May-2015
Pros: we liked the pool, the beach, and the staff was great, rooms were clean and comfortable
Cons: They need to quit being so aggressive, on selling time shares, when you say no, that should be enough the first time
The only negative thing that I can say about the resort is they need to quit pushing time shares on you. Everywhere we went, even on the beach, they tried to get us to go to a time share meeting. I didn't go there to buy something, I wanted to go on stress free vacation. Everything else was great!
5 out of 5
Recommended
for Couples
by A verified travellerfrom Colorado

Posted 12-May-2015
Cons: The refrigerator was pretty rusty and the patio doors were difficult to close. Other than that, kept up really well.
This is our second stay at this resort. Can't say enough about the staff, the food, and the customer service. We will definitely be back!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Denver

Comfortable gentle beach

Posted 25-Apr-2015
We were warned of this hotel as a timeshare hot spot but after explaining to the consierge we had no interest we were not approached ever. The ocean had a soft sandy gentle slope with small waves for fun swimming. The pool was clean warm and inviting. Deli was friendly and reasonable. Bell staff good with taxis and luggage pick up and delivery. Only negative was the dining was only average while I think they beloved it to be better. Nearby village provided better dining good shopping only 85 peso cab ride away.
3 out of 5
Recommended
for Everyone
by A verified traveller

Hotel adecuado en riviera

Posted 21-Apr-2015
El precio me pareció elevado sobre todo porque no ofrecen ni agua de cortesía en la habitación
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Lethbridge, Alberta, Canada

Amazing Resort

Posted 20-Apr-2015
We are actually own a timeshare through the Villa Group, we had never been to this property prior to this last minute trip. My hubby said let's go somewhere on Tuesday and Thursday morning we were in Mexico. He chose this resort as we hadn't been to it yet and wanted to check it out for a few days. We absolutely loved it!! We are bringing the kids here for Christmas as it was so amazing!! I definitely recommend it :)
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Apr-2015
The hotel was very nice and the staff made it an exceptional trip. It is located in a very beautiful area with a very nice beach.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom nebraska

Great place to take the family!

Posted 8-Apr-2015
Our two bedroom villa was perfect for our family of 5. The beds were very comfortable and the full kitchen was nice. The staff was very accommodating. We were impressed with all of the restaurants.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Vancouver, Canada

Super property - crazy, constant sales pitching

Posted 6-Apr-2015
Pros: Staff was fabulous. Spa was spectacular. Rooms and decks, comfortable and quiet. Fun social events that respected quiet at night.
Cons: The sales culture is too intense. When travelers arrive exhausted and just want to check in to their room, the offer of a "tour" becomes a lie.
Location: Bucerias is lovely. Easy, short taxi or walk. Sayulita for surfers of all ages. Old town Vallarta - charming and beautiful as always!
We booked online through Expedia understanding we had paid for all inclusive. When we arrived, we were told we did not. Were given the option of $100/day/person, but chose to pay a la carte. Everything else was spectacular except for the continuous sales pitch at every position, every turn. It is too much. Also, agree that people would "reserve" poolside chairs all day for large families all around the pool and then not use them, or use them throughout the day - sadly, the staff and security were trying to address it, but were given alot of grief by alot of old women who could be seen placing the towels at 8 in the morning then leaving.
4 out of 5
Recommended
for Families
by A verified travellerfrom San Francisco

Beautiful property

Posted 23-Mar-2015
Pros: Great choice if you are looking for a resort environment with a beautiful (heated!) pool. Super friendly staff.
Cons: They should crack down on reserving chairs by the pool. By 8:30 everything is taken! Be aware of the timeshare sales people if not interested.
Location: About a 30 minute walk up the beach to Bucerias. Just on the other side of the freeway from the Mega. Renting a car will allow you to explore the area
This is a great looking resort right in front of the beach. Immaculately kept by the staff who is constantly pruning, cleaning, moving stuff around.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great stay

Posted 21-Mar-2015
My only bad review of this hotel is the chair situation around the pool. People start saving chairs so early it is ridiculous. Many times you don't see people even go to the chairs until hours later. Only once did I see a hotel person put a note down and then clear chairs because people did not come back by a designated time. I think they should do that more often.