4/10 Poor
Noranit, Delray Beach
Travelled with family
Sep 29, 2023
Liked: Cleanliness, amenities, property conditions & facilities
The location is perfect, on a lively street with lots of stores, restaurants, and bars. The train station is also close. The suite was clean, spacious, ans well decorated. The housekeepers were phenomenal, friendly, and accommodating. The street was a bit loud at night, but that didn't bother us.
Unfortunately, the management doesn't seem to care whether you have a nice stay or not, which totally ruins the whole stay. On the first morning, we were woken up by loud banging (constructions of some sort) from the apartment nextdoor (which they own) around 5-6am. We informed them, to which they replied they would look into it. Then again on the last morning, we heard the loud banging again around 7am. They clearly did nothing to resolve this and would rather just proceed with the constructions. We were never informed when we booked or at check-in that there would be constructions going on very early in the morning during our stay. Why did they think people who are on vacation would be ok with loud noises at 6am in the morning?
Furthermore, it doesm't seem like they want to check you in late, even if you're willing to pay the late check-in fee. They suggested that we take an earlier train than we wanted so that we would arrive earlier. If you plan to arrive late, consider another place so that you don't feel pressured to change your travel plan to accommodate them.
Avoid at all costs iyou would like to actually get any sleep and have a relaxing vacation.
Noranit
Stayed 3 nights in Sep 2023