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GLOBALSTAY. Luxury Rideau Apartments – Avis

3.5 out of 5
GLOBALSTAY. Luxury Rideau Apartments
20 Beckwith St N, Smiths Falls, ON

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 77 avis sur 150." "
Note de 8 – Bien, d’après 39 avis sur 150." "
Note de 6 – Acceptable, d’après 7 avis sur 150." "
Note de 4 – Médiocre, d’après 13 avis sur 150." "
Note de 2 – Terrible, d’après 14 avis sur 150." "

9,2/10

Propreté

8,4/10

Commodités

9,0/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

10/10 – Excellent

Farida

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Très bonne expérience a refaire sans hésitation.
Séjour de 2 nuits en août 2023
Kevin a répondu le 7 août 2023
Dear Farida, thank you for leaving a review. We are happy to know you had an amazing time staying with us! We will gladly accommodate you again.

8/10 – Bien

Yoldie

Points forts : Propreté, confort de la chambre
Séjour de 2 nuits en décembre 2022
Kind regards, GlobalStay a répondu le 20 déc. 2022
Thank you so much Yoldie for your visit and for your review. Hope to see you again!

2/10 – Terrible

Karina

Séjour de 1 nuit en mai 2022
Nick a répondu le 2 juin 2022
Hello Karina! Our local team reached your apartment as soon as it was possible. Also there were all the bedding and pillows in the storeroom. This issue was discussed with company management and decision is final. We're sorry that you were unhappy, but from our side we did our best to solve the issue. Kind regards

8/10 – Bien

Nadia

Voyage d’affaires
Points forts : Propreté, confort de la chambre
Séjour de 2 nuits en décembre 2021
Dave a répondu le 24 déc. 2021
Dear Nadia! Thank you for rating us, it's really helpful for our future guests. Hope you enjoyed your stay! Best regards, Simply Comfort Team

2/10 – Terrible

Andrea

Points faibles : État et installations de l’hébergement
Séjour de 28 nuits en avril 2024
Kevin a répondu le 7 mai 2024
Dear Andrea, thank you for leaving a feedback. We apologize for the inconveniences you faced. We will use this experience to improve our services. Thank you for staying with us. Kind regards, Kevin. Globalstay team.

8/10 – Bien

Asaph

Points forts : Propreté, état et installations de l’hébergement
Great experience
Séjour de 2 nuits en avril 2024
Kevin a répondu le 16 avr. 2024
Dear Asaph, thank you for providing review on your stay. We are glad to know you had a wonderful time staying with us! It was a pleasure hosting you and we hope to accommodate you again!

4/10 – Médiocre

Renate

Points forts : État et installations de l’hébergement
The service was not good. I would be asked the same question many times even I had answered them. Also they called because they couldn’t find the fob when I had put it back into the black box. It does not sound very organized.
Séjour de 2 nuits en avril 2024
Kevin a répondu le 16 avr. 2024
Dear Renate, thank you for the feedback. We apologize for the inconvenience. The reason why we called you was because according to check-out instructions key should not have been put back into lockbox. Thank you for saying with us.Kind regards, Kevin. Globalstay team.

2/10 – Terrible

Emily

Voyage en famille avec de jeunes enfants
The actual spot was nice but the management was horrid. When we arrived we noticed one of the beds was broken. We immediately emailed management and sent a picture which they acknowledged. Since it was moments after check in it obviously wasn’t us. Two weeks later we were informed we were being charged $25 for breaking the bed. From that point on they were impossible to contact. Multiple emails later, a few phone calls no one ever got back to us and we are out $25. It’s only $25 but it’s the principle of the matter. During our stay we were immediately responded to. Since then, not one single email or call was responded to.
Séjour de 1 nuit en mars 2024
Kevin a répondu le 16 avr. 2024
Dear Emily, thank you for leaving a detailed feedback. We are happy to know you enjoyed our location and apartment. We would like to apologize for the inconveniences. However, since we just had a repairs in this unit before your arrival, the bad was in perfect conditions. This was confirmed by management. As such, the stated amount was withheld.Kind regards, Kevin. Globalstay team.

10/10 – Excellent

Karen

Séjour de 2 nuits en avril 2024
Kevin a répondu le 1 mai 2024
Dear Karen, thank you for rating our services. It was a pleasure hosting you and we are happy to know you felt the same way! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.

8/10 – Bien

Robert

Points forts : Propreté, état et installations de l’hébergement
Nicely renovated suites but in need of co.etion like bedroom ceiling fixture not there, the main door is very are to operate
Séjour de 2 nuits en mars 2024
Kevin a répondu le 3 avr. 2024
Dear Robert, thank you for a review. We are happy to know you had a great time staying with us! We noted your suggestions and are working on adjustments. Thank you for staying with us.Kind regards, Kevin. Globalstay team.

10/10 – Excellent

Allyson

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Great place very clean! Seems to be very newly renovated
Séjour de 4 nuits en mars 2024
Kevin a répondu le 4 avr. 2024
Dear Allyson, thank you for leaving a review. We are happy to know you had a great time staying with us! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

10/10 – Excellent

Andrea

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
The staff are very polite and accommodating. Rooms are kept clean. Very welcoming atmosphere.
Séjour de 28 nuits en janvier 2024
Kevin a répondu le 4 avr. 2024
Dear Andrea, thank you for a review. We are happy to know you had a wonderful time staying with us! We hope to accommodate you again!

10/10 – Excellent

Elizabeth

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en février 2024
Kevin a répondu le 22 févr. 2024
Dear Elizabeth, thank you for a review. We are delighted to know you had a wonderful time staying with us! It was a pleasure hosting you and we hope to accommodate you again!

8/10 – Bien

Carolyn

Séjour de 1 nuit en février 2024
Kevin a répondu le 4 avr. 2024
Dear Carolyn, thank you for leaving a review. It was a pleasure hosting you and we are happy to know you enjoyed staying with us! Thank you for choosing our services and we hope to accommodate you again!

8/10 – Bien

Kathy

Points forts : Propreté, commodités et état et installations de l’hébergement.
Apartment was great for the week - very comfortable and clean. Could have supplied a few more essentials in the kitchen (a clean sponge & another dish towel) but it was fine overall. Only real downside was the awful chemicals they used to clean the hallway floors everyday. They were unbearably strong & you could not escape the smell inside the apartment.
Séjour de 7 nuits en janvier 2024
Kevin a répondu le 13 févr. 2024
Dear Kathy, thank you for writing a review. We are happy to know you a wonderful experience staying with us! Your suggestions were forwarded to our management team for investigation and further adjustments. It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

10/10 – Excellent

Kristina

Points forts : Propreté, commodités et état et installations de l’hébergement.
Stayed here a few times now . Love this place it feels like home away from home . Nice to be able to cook normal meals and have a great work space . Will be back
Séjour de 5 nuits en janvier 2024
Kevin a répondu le 31 janv. 2024
Dear Kristina, thank you for writing a review. We are delighted to know you had a wonderful experience staying with us! It's a pleasure having guests like you and we hope to accommodate you again in future!

10/10 – Excellent

Andrea

Points forts : Propreté, état et installations de l’hébergement
We really like the management at this building. Very kind and takes the time to listen.
Séjour de 28 nuits en décembre 2023
Kevin a répondu le 19 janv. 2024
Dear Andrea, thank you for writing a review. We are happy to know you had a great time staying with us! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.

10/10 – Excellent

Clare

Points forts : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en décembre 2023
Kevin a répondu le 2 janv. 2024
Dear Clare, thank you for writing a review. We are delighted to know you had an amazing experience staying with us! It was a pleasure hosting you and we hope to accommodate you again!

10/10 – Excellent

Ydnarline

Points forts : Propreté, état et installations de l’hébergement
The peaceful ambiance.
Séjour de 5 nuits en novembre 2023
Kevin a répondu le 19 déc. 2023
Dear Ydnarline, thank you for rating our services. We are delighted to know you had an amazing experience staying with us! We hope to accommodate you again!

10/10 – Excellent

Joe

Points forts : État et installations de l’hébergement
Great place to stay, close to all amenities
Séjour de 1 nuit en novembre 2023
Kevin a répondu le 24 nov. 2023
Dear Joe, thank you for the review. We are happy to know you had a great experience staying with us! It was a pleasure hosting you and we hope to accommodate you again!

2/10 – Terrible

Terri-Anne

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
Disappointed with the cleanliness; crumbs, dirt hair everywhere and when I went to use the kettle it was full of old tea and never wiped down.
Séjour de 4 nuits en novembre 2023
Kevin a répondu le 17 nov. 2023
Dear Terri-Anne, thank you for the feedback. However, when inspecting your claims, we did not find anything from your complaint. After reading through report on unit condition after previous guest, no such type of damage was ever mentioned. By the end of our investigation, we came to conclusion that your claims are lies. As such, we do not welcome you to our property anymore.Regards, Kevin. Globalstay team.

10/10 – Excellent

Paulette

Points forts : Propreté, commodités et état et installations de l’hébergement.
I liked everything about the property and would definitely recommend it to friends and family.
Séjour de 2 nuits en octobre 2023
Kevin a répondu le 20 oct. 2023
Dear Paulette, thank you for the review. We are happy to know you had a great time staying with us! We will be happy to accommodate you again!

10/10 – Excellent

shirin

Voyage d’affaires
I am very satisfied with our stay., but just few things that you can add in to improve the rooms, such as having a mirror in the bedroom with small trash can. Another suggestion about throwing out the garbage ourselves, I believe it should be a part of cleaner's job.
Séjour de 3 nuits en octobre 2023
Kevin a répondu le 9 oct. 2023
Dear Shirin, thank you for the review. We are happy to know you had a wonderful time staying with us! We noted your suggestions and are in the process of making improvements. Thank you for staying with us!

8/10 – Bien

Andrew

Séjour de 9 nuits en septembre 2023
Kevin a répondu le 3 nov. 2023
Dear Andrew, thank you for the review. We are happy to know you enjoyed our services and was satisfied staying in our apartments! It was a pleasure hosting you and we hope to accommodate you again.

10/10 – Excellent

Nicole

Voyage d’affaires
Points forts : Propreté, confort de la chambre
Beautiful place in the ♥️ of Smith Falls
We had a bit of communication issues at the beginning because we weren’t familiar with self checkin but overall our stay was excellent! Very clean and comfortable place! We will be recommending this place to friends and family. Looking forward to our next stay.
Séjour de 4 nuits en septembre 2023
Kevin a répondu le 26 sept. 2023
Dear Nicole, thank you for the review. We are happy you had a wonderful experience staying with us and enjoyed our apartment amenities! We hope to accmmodate you again!

10/10 – Excellent

Karen

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Could use recycle bins in room and property.
Séjour de 3 nuits en septembre 2023
Kevin a répondu le 26 sept. 2023
Dear Karen, thank you for the review. We are happy to know you had a great time staying with us! We forwarded your suggestion to management team for further consideration.

8/10 – Bien

Susan

Points forts : Propreté, état et installations de l’hébergement
It was a beautiful room. Was disappointed there was no wifi and my communication with the hotel was not answered regarding it. They said they would contact Bell but we heard nothing after that.
Séjour de 2 nuits en septembre 2023
Kevin a répondu le 26 sept. 2023
Dear Susan, thank you for the review. We are happy to know you enjoyed staying in our apartment! We apologize for the inconveniences you faced. We noted your concerns and made sure to resolve all the issues.

10/10 – Excellent

Imran

Points forts : Propreté, commodités et état et installations de l’hébergement.
Perfect! Everything about this property is great. I have stayed at Globalstay many times and I have never had a problem. Thank you Globalstay for being a great host!
Séjour de 5 nuits en septembre 2023
Kevin a répondu le 26 sept. 2023
Dear Imran, thank you for the review. We are happy to have a guest such as yourself! It was a pleasure hosting you and we will be happy to accommodate you again!

4/10 – Médiocre

Michel

Séjour de 9 nuits en août 2023
Kevin a répondu le 3 oct. 2023
Dear Michael, thank you for the feedback. We will use this knowledge to improve our services and provide our guests with best accommodation!

10/10 – Excellent

Matt

Voyage en famille
Points forts : Propreté, confort de la chambre
Great Team on Site!
Easy check in a great team at the property!
Séjour de 2 nuits en août 2023
Kevin a répondu le 8 sept. 2023
Dear Matt, thank you for the review. We are pleased to know you had an amazing time staying with us! We will happily accommodate you, if you decide to stay with us again.

8/10 – Bien

Michael

Séjour de 2 nuits en septembre 2023
Kevin a répondu le 8 sept. 2023
Dear Michael, thank you for the review. We are happy to know you had a wonderful stay with us! We would be happy to accommodate you again in future!

10/10 – Excellent

David J

Points forts : Propreté, confort de la chambre
A different kind of accommodation.
Great attempt at no-face contact check-in. After completing the online registration, they sent me a text with the combo to the lockbox containing our key, but they had a typo, and it took a few minutes to figure out. The only other thing was the bed was too large for the room, there was not much space to move around in. Over all, the fact that there was a kitchen and living room made the accommodations comfortable.
Séjour de 1 nuit en août 2023
Kevin a répondu le 8 sept. 2023
Dear David, thank you for the review. We are happy to know you enjoyed our services! It was a pleasure to host you and we hope to accommodate you again!

8/10 – Bien

Barbara

Séjour de 5 nuits en août 2023
Kevin a répondu le 26 sept. 2023
Dear Barbara, thank you for the review. We are happy to know you had a great time staying with us! Hope to accommodate you again!

8/10 – Bien

Stef

Points forts : Propreté, état et installations de l’hébergement
Great stay. Enjoyed the place.
Séjour de 1 nuit en août 2023
Kevin a répondu le 2 sept. 2023
Dear Stef, thank you for the review. We are happy to know you had a great time staying with us! We hope to accommodate you again!

10/10 – Excellent

Gretchen

Séjour de 1 nuit en août 2023
Kevin a répondu le 26 sept. 2023
Dear Gretchen, thank you for the review. It was a pleasure accommodating you!

10/10 – Excellent

Juanita

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
We found the place very clean, clear instructions for check-in and check-out. Location was excellent, to local shops, restaurants and the canal. The reusable water bottle filled in the fridge was a nice touch. Quick response, when we encountered the pin for the lockbox was wrong. The kitchen and bathroom was stock with adequate supplies. We do a lot of cooking, we managed with the items in the kitchen.
Séjour de 3 nuits en août 2023
Kevin a répondu le 21 août 2023
Dear Juanita, thank you for the kind review. We are happy to know you had an amazing experience staying with us! We hope to accommodate you again in future!

4/10 – Médiocre

John, Clermont

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, commodités et état et installations de l’hébergement.
The luxury apartments are part of the Rideau Hotel which is a very nice place. There are long term residents as well as short term. Global Stay is not a very good business in my opinion. We stayed 8 days in August of 2023. Communication with them was very difficult. There was to be a Fire Stick in the unit for the tv and a laundry card. We received neither and was told the local representative was away for 2 weeks. That didn't help us. We asked for clean linens but received none. Other people had come and gone during our stay but no one could assist us with our needs. I would not book with Global Stay.
Séjour de 9 nuits en août 2023
Kevin a répondu le 21 août 2023
Dear John, thank you for the feedback. We apologize for the inconveniences. It is unfortunate we could not help you with everything, because our representative fell ill. We did everything to help you with all the issues. Thank you for staying with us. Kind regards, Kevin. Globalstay team.

2/10 – Terrible

Julia

Séjour de 3 nuits en août 2023
Kevin a répondu le 18 août 2023
Dear Julia, thank you for the feedback. We apologise the stay did not meet your expectations. We will keep improving our sevices to satisfy our guests. Kind regards, Kevin. Globalstay team.

10/10 – Excellent

James

Points forts : Propreté, état et installations de l’hébergement
Bed is a bit lower than normal but overall it a beautiful place
Séjour de 3 nuits en août 2023
Kevin a répondu le 8 août 2023
Dear James, thank you for leaving a review. It was a pleasure hosting you and we hope to accommodate you again! Kind regards, Globalstay team.

10/10 – Excellent

Aleksandrs

Points forts : Propreté, commodités et état et installations de l’hébergement.
Good
Séjour de 4 nuits en juillet 2023
Kevin a répondu le 8 août 2023
Aleksandrs, thank you for taking time to write a review. We are happy to gear you had a wonderful time with us! Hope to welcome you again! Kind regards, Globalstay team.

10/10 – Excellent

Grace

Voyage en famille, Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
It was an amazing stay, would most definitely come back again soon. There is no better place to stay at with this great of a location. Only down side was the elevator, we mainly took the stairs.
Séjour de 2 nuits en août 2023
Kevin a répondu le 8 août 2023
Dear Grace, thank you for writing the review. we are happy to know you had a great time staying with us and enjoyed our great location! It was a pleasure having you with us and we hope to accommodate you again! Kind regards, Globalstay team.

10/10 – Excellent

Susan

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
The laundry process is very difficult. We struggled with where to put the credit card as this is not shown in the instructions and it is in a hidden slot under the machine. Additionally, it took several tries before our credit card was taken to add more value to our laundry card. It really shouldn't take 20 minutes to read through instructions and navigate issues before being able to do laundry. Additionally, someone parked in our parking stall and the street parking has a 2 hour limit. There should be a monitoring of the parking lot to ensure everyone is adhering to their assigned spots.
Séjour de 6 nuits en juillet 2023
Kevin a répondu le 24 juill. 2023
Dear Susan. Thank you for the kind review. We took notes of your complaints about instructions and are working on making them easier to understand. We forwarded your suggestion about parking to management team. We hope you will book with us again! Kind regards, Kevin. Globalstay team.

10/10 – Excellent

Scott

Points forts : Propreté, commodités et état et installations de l’hébergement.
Brand new renovations - stay with all the amenities. It was the perfect place to stay. We would definitely stay there again.
Séjour de 7 nuits en juillet 2023
Kevin a répondu le 21 juill. 2023
Dear Scott. Thank you for kind words! We are happy to know you liked everything we had to offer and will await your return!

10/10 – Excellent

Richard

Points forts : Propreté, confort de la chambre
Superior stay in Smith Falls!
Carrie was an excellent representative. We will return!
Séjour de 2 nuits en juillet 2023
Kirill a répondu le 9 juill. 2023
Thank you for the kind review, Richard! We are very happy to hear your say was wonderful! It was a pleasure accommodating you. We can't wait to welcome you again!

10/10 – Excellent

Matt

Séjour de 4 nuits en juin 2023
Liza a répondu le 5 juill. 2023
Dear Matt, thank you so much for your great review! We are happy you enjoyed your stay with us! We will glad to see you back again soon!

8/10 – Bien

Amber

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Commodités
Property was great, centrally located and newly renovated. Had issues with the wifi for the entire stay, was not able to connect.
Séjour de 3 nuits en juin 2023
Liza a répondu le 1 juill. 2023
Dear Amber, thank you for the feedback! We will make sure to check this information! We are happy that you managed to enjoy your stay! Hope to see you with us again soon!

10/10 – Excellent

Gretchen

Points forts : Propreté, commodités et état et installations de l’hébergement.
The property is elegant and simple. Our hostess was superb. The room was gorgeous
Séjour de 1 nuit en juin 2023
Liza a répondu le 1 juill. 2023
Dear Gretchen, thank you for your great review! It is so nice to know that you enjoyed your stay with us and managed to have a great time! We really hope to see you again! It was a pure pleasure to be your host!

4/10 – Médiocre

Veli-Martti

Voyage d’affaires
Points forts : Propreté, commodités
There was only one parking spot available and they had to collect a lot of personal information and take a deposit that Expedia specifically advises against doing.
Séjour de 2 nuits en juin 2023
Helen a répondu le 17 juin 2023
Dear Veli-Martti! Thank you for your feedback.All the requirements are familiar prior to make reservation in listing, that is why it is only your own choice whether to make reservation with us or no. By the way, information about available parking spots is indicated in listing too. We have self-check-in system, so we need to introduce such kind of safety measure. Thank you for your understanding!

10/10 – Excellent

Joel

Points forts : Propreté, confort de la chambre
Smith falls
Hi Great place. very clean personnel easy to talk too .got all you need in the place and more .loved the place close to everything we had a great time.we will go bake there for sure.thank you.
Séjour de 3 nuits en juin 2023
Par a répondu le 12 juin 2023
Thank you for leaving a review! Always happy to see a satisfied guest! Will definitely wait for your comeback!

10/10 – Excellent

pierre

Points forts : Propreté, commodités et état et installations de l’hébergement.
Like a home away from home!
Séjour de 3 nuits en juin 2023
Liza a répondu le 11 juin 2023
Dear pierre, thank you for your great review! We are happy you enjoyed your stay! Looking forward to hosting you again! Best regards,