There was an entrance for wheelchair users, but the door somehow didn't open n we struggled to get in with 4 suitcases between two people. No help at all. Check in, the lady had no smile, I as the customer was the one to greet her first then the other way round. Took a while to find our booking.
Room has zero sound insulation, could hear v well the conversations of next-door neighbors especially when they are in the shower. Door slams, the elevators each makes different kind of noise when the doors close. Since both elevators aren't connected, people tend to press for both and see which arrives first, I've been able to hear both lifts closing round the clock. The lift for disabled people beeps 4 times but with the third beep the door is closed already, so isn't it kind of redundant and therefore should be reduced to just two beeps?!
The room despite being tidied everyday, I still found dust and hairs floating around on the floor.
Asked hotel to book us a cab, twice they didn't come and the hotel staff didn't even bother to advice us there will be a booking fee payable to the taxi. After wasting half an hour we downloaded the app Grab and booked our own taxi.
Positive remarks: Convenient location, v close to little India. Comfy firm-ish mattress. Cute interior design on the bedroom wall.