Indoor pool

Reviews of Comfort Suites Troy-I75

2.5 out of 5
Comfort Suites Troy-I75
1800 Towne Park Drive, Troy, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 230 out of 400 reviews" "
Rating 8 - Good. 110 out of 400 reviews" "
Rating 6 - Okay. 41 out of 400 reviews" "
Rating 4 - Poor. 15 out of 400 reviews" "
Rating 2 - Terrible. 4 out of 400 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Stayed 4 nights in Mar 2024

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 1 night. The property is right off the highway. Restaurants are walkable as is a Wal-Mart. The room was very modern and clean. Breakfast was adequate, something for everyone.
Stayed 1 night in Mar 2024

10/10 Excellent

Leroy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well kept.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tracy

Liked: Cleanliness
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

kurt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel, comfortable here
Stayed 1 night in Mar 2024

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So easy to access from the I-75! One quibble about Expedia. There is an Outback Streakhouse and a Texas Roadhouse Grill literally a few steps from the door of several hotels and yet it is not mentioned when booking and evaluating the stop. Other restaurants are mentioned that are a distance from the hotels. Odd. Great place to stop for sure!
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 3 nights in Dec 2023

10/10 Excellent

Jason

Stayed 2 nights in Dec 2023

10/10 Excellent

Jodi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Wonderful! Rooms are like little apartments. Beautiful and user friendly. The bed was so comfortable. I looked it up online to see what it was so I can get one! The only negative I can think of was the person at the desk who is never there and the questions I ask her she couldn’t answer.
Stayed 3 nights in Nov 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Dr Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Karen L.

Liked: Cleanliness, staff & service
Item needed fixed
Stayed 9 nights in Sep 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Ami

Have stayed here before when traveling to Eldora Speedway. Very nice and clean! Friendly staff! Will stay again.
Stayed 4 nights in Sep 2023

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023

4/10 Poor

Christine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is in terrible need of a deep clean. It could use a remodel, but just a good cleaning would benefit it immensely. The rugs in the hallways and elevator are seriously stained and dirty; you can smell cigarette smoke in them despite property being smoke-free; the drains in both of our rooms (we had to move because the water would not drain in the bathroom sink) was clogged with hair. The good things - employees are all very sweet and helpful; the dryer was out in the guest laundry, but they offered to dry our clothes after we washed them. Employees at breakfast were great; breakfast was pretty good. And the pool area is very nice, water very clean. Just wish they still had their hot tub. All these issues the employees can do nothing about - it is management and the owners who have to step up and spend a little money just to clean the joint.
Stayed 2 nights in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Eric, racine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was so friendly.
Stayed 1 night in Aug 2023

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV signal kept going out
Stayed 4 nights in Jul 2023

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the highway. Convinently located. Nice clean rooms. fairly modern too
Stayed 2 nights in Jul 2023

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay
3 night stay while visiting family in Troy. Great place to stay - quiet, very clean
Stayed 3 nights in Jul 2023

6/10 Okay

Darcie

Travelled with family
Everything was pretty good besides we had a pull out bed and they didnt have any extra blankets due to the facility being full.
Stayed 3 nights in Jul 2023
Response from Helga Leap on Jul 17, 2023
Thank you for taking the time to share your experience with us. I want apologize that we did not accommodate you with extra blankets needs. I will bring this to my staffs attention because there is always something that we can do. We hope that the rest of your stay was a great experience and when in town again you choose to stay with us.

8/10 Good

Michael, Knoxville

Liked: Cleanliness, staff & service
Construction - noisy!
Stayed 4 nights in Jun 2023
Response from Helga Leap on Jul 17, 2023
Thank you for taking the time to share your review. I want to apologize for the construction noise, but we do our best to keep our facility in tip top shape so our guest have a great experience.

8/10 Good

Emmanuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay overall. The gym is subpar. But I see some renovations going on.
Stayed 3 nights in Jun 2023
Response from Helga Leap on Jul 17, 2023
Thank you for sharing your experience with us. You are correct there are improvements being made and we hope that you choose our hotel again so that you experience them.

10/10 Excellent

Audwynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and very close to eating and Shopping.
Stayed 2 nights in Jun 2023
Response from Helga Leap on Jul 17, 2023
Thank you for taking the time to share your experience with us. Please know we will share this with the entire staff.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast Comfy bed Bathroom floor was sticky but they came and cleaned it right away!
Stayed 1 night in May 2023
Response from Helga Leap on Jul 17, 2023
Kathy,Thank you for the review. I am glad that we were able to fix our mistake so that you could have a great stay.

8/10 Good

LISA, Westland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Britton

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Helga Leap on May 17, 2023
Thank you for taking the time to complete an online survey. Your opinions matter and please believe that we take your opinions and turn them into training options. We hope that you stay with us again when in the area.

6/10 Okay

Karla

Liked: Staff & service
Stayed 1 night in May 2023
Response from Helga Leap on May 17, 2023
Dear Karla,Thank you for taking the time to complete your online survey. Your opinions matter and please know that we use these comments for more training opportunity so that the next guest does not have the issues you had during your stay. Please stay with us again so that we can prove that every guest deserves the best stay possoble.

2/10 Terrible

Jaber

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I booked the hotel so the kids can swim in the pool and we use the gym, when we arrived there, both were out of service, staff didn’t offer anything, it is very noisy with very loud people and no quiet time. Definitely not good if you plan to get good sleep
Response from Helga Leap on May 15, 2023
Thank you for taking the time to do a guest survey. I want to personally apologize for any inconveniences. We are working hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Christina

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The pool was down and we were not told this when booking and we had the kids with us that were VERY unhappy about not being able to swim after twirling baton all day.
Stayed 2 nights in May 2023
Response from Helga Leap General Manager on May 9, 2023
Thank you for taking the time to share your experience about our property. We are working diligently to repair the pool. I do want to personally apologize for the inconvenience of it being shut down. We do have it posted on our website and our front desk counter.

10/10 Excellent

Lindsey

Stayed 1 night in Apr 2023

4/10 Poor

Amanda

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Do not recommend
For starters the pool and fitness area were closed which was not mentioned when booking. The most annoying part was our sleeping arrangements. On the site it says king bed with DOUBLE pull out couch. It was a single pull out couch so we had to have 3 people in the king bed. The shower curtain is hung so high that it barely reaches the tub so when showering all the water pours onto the floor.
Stayed 1 night in Apr 2023
Response from Helga Leap on May 8, 2023
Good morning,I want to personally apologize for your not so pleasant stay. We have been working diligently to repair the pool and get it back to working order. We hope that you stay with us again so that we can prove to you that we want every guest to have the best stay possible.

10/10 Excellent

Charles

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a thought,
It was pleasant, been nicer if the pool was open, as advertised.
Stayed 2 nights in Mar 2023
Response from Helga Leap on May 8, 2023
Thank you for your kind words about our property. I do apologize that the pool was down during your stay, but please know we are working diligently to get it back in working order.Kind regards,

8/10 Good

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and comfortable beds
Great hotel and convenient
Stayed 1 night in Mar 2023

10/10 Excellent

Erik

Stayed 1 night in Feb 2023

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Keifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely recommend this hotel to anyone looking for a stay. It’s cost effective and reliable
Stayed 3 nights in Feb 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

marvin

Stayed 1 night in Jan 2023

8/10 Good

donald

Stayed 2 nights in Jan 2023

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and super nice and clean
Stayed 1 night in Jan 2023

10/10 Excellent

Josh

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included- eggs and sausage or bacon, belgian waffles, breads/pastries, cereal, yogurt and fruit. There is a nice pool but it was closed so never got to use it.
Stayed 2 nights in Dec 2022

4/10 Poor

Cheryl

Disliked: Staff & service, amenities, property conditions & facilities
The reason when you file saying why you want a certain floor and it was not just week before. I had asked for the 1sr floor because of my knee surgery. They had like no big deal. They put me on the 3rd and did not even try to give me a break for doing this. the attitude of your management sucks. I ask if they had anything else and they said a jacuzzi room but more money. Didnt say well this one nite you have it for the price you had paid. did not even try. No you pay this price. THE CUSTOMER SERVICE SUCKS. I WILL TELL ANYONE AND EVERYONE DONT STAY THE CUSTOMERS ARE ONLY DOLLARS AND NOT PEOPLE CUSTOMER SERVICE WENT OUT THE WINDOW. SAD SO SAD