In-room safe, desk, laptop workspace, iron/ironing board

Reviews of Mercure Telford Centre Hotel

4 out of 5
Mercure Telford Centre Hotel
Forgegate, Telford Centre, Telford, England

Reviews

8.2

Very good

Rating 10 - Excellent. 192 out of 420 reviews" "
Rating 8 - Good. 126 out of 420 reviews" "
Rating 6 - Okay. 48 out of 420 reviews" "
Rating 4 - Poor. 24 out of 420 reviews" "
Rating 2 - Terrible. 30 out of 420 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a brilliant place to stay and it's somewhere i could defiintely live permanently
Stayed 2 nights in Mar 2024
Response from FO on Mar 25, 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Paul

Room either too hot or too cold. Toilet making a strange noise whole time. Room was right by corridor doors which caused room door to shake every time that slammed shut. Air con generators on roof outside window loud all night. All in all really bad sleep for a superior room.
Stayed 1 night in Feb 2024
Response from FO on Feb 28, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Alisha

£10 for parking is extortionate! The leisure centre had the most dirtiest changing rooms I have ever been in. The lockers were dirty inside amd rusty. The floor was all wet. Will not stay again.
Stayed 1 night in Feb 2024
Response from FO on Feb 28, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my partner went for Valentine’s Day and will definitely be going again highly recommended
Stayed 1 night in Feb 2024
Response from FO on Feb 22, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from FO on Feb 22, 2024
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Mercure Telford Centre Hotel

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here several times now, it's our go to hotel when in the area. Centrally located, walking distance to the shopping centre. Excellent breakfast.
Stayed 2 nights in Feb 2024
Response from FO on Feb 18, 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service
Had such a lovely time apart from people out front were drunk and loud , our room was right above the reception entrance. They were guests also but very drunk and very loud
Stayed 1 night in Feb 2024
Response from FO on Feb 18, 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Byron

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Over priced, wasn't Impressed with having to pay an additional £10 for the car park, pool had far to much chlorine in it it made your eyes sting, very noisy as it didn't have double glazing, you could hear the rooms water & tvs either side of you. Lovely building but needs improving and very over priced
Stayed 1 night in Feb 2024
Response from FO on Feb 14, 2024
Dear Byron, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Alan

Travelled with partner
Didn’t like the fact that you had to pay for parking
Stayed 1 night in Feb 2024
Response from FO on Feb 14, 2024
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

anthony

Stayed 2 nights in Feb 2024
Response from FO on Mar 22, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mercure Telford Centre Hotel

6/10 Okay

trudie

A was a little underwhelmed if honest. Front desk staff were great, others not so. We were practically barged by a member of staff coming through a doorway. The bedrooms and hallways looked a little tired. And attention to detail, such as mouldy grout around in the shower. Plus the shower leaked into the bedroom carpet. It was okay I suppose we only had to stay one night. Breakfast was tasty!
Stayed 1 night in Feb 2024
Response from FO on Feb 6, 2024
Dear Trudie,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness
The hygiene if the bathroom floor was terrible pubic hairs on the floor and a tablet the lamp didnt work two bulbs gone
Stayed 1 night in Feb 2024
Response from FO on Feb 6, 2024
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Thomas, Christchurch

Business traveller
Disliked: Property conditions & facilities
Very dated and worn. Could not put dinner tab on my room, had to pay seperately. Conditioner in bathroom was empty and noisy aircon unit directly outside my window. Terible view, sure other rooms are better though? Good parking for the car.
Stayed 1 night in Jan 2024
Response from FO on Feb 6, 2024
Dear Thomas,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy parking. Clean room.
Stayed 1 night in Nov 2023
Response from FO on Jan 11, 2024
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent stay. The rooms are clean and tidy. The breakfast was lovely would definitely recommend.
Stayed 1 night in Jul 2023
Response from FO on Dec 30, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Amanda

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from FO on Dec 25, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

James Mark

Travelled with family
Liked: Staff & service
Hotel is in need of some re-decoration in general areas and in rooms
Stayed 1 night in Dec 2023
Response from FO on Dec 25, 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

4/10 Poor

Rob

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Better alternatives
The room wasn't to a great standard. Not what you would expect from a Mercure. The room smelt funny and the noise from the road easily came through the single pane window which evidently didn't have adequate ventilation.
Stayed 1 night in Dec 2023
Response from FO on Dec 25, 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Nadine

Stayed 1 night in Nov 2023
Response from FO on Dec 22, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Ian

We reported the beside lamp defective to reception, it may have just needed a new lamp, we had a 3 day stay and it still wasnt fixed when we left. There was only 1 chair in our room despite there being 2 of us and ample room for a second. The prices in the bar are "extortinate"- wont be drinking in there again.
Stayed 3 nights in Dec 2023
Response from FO on Dec 22, 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for the motorway and near centre. Reasonably priced and good facilities.
Stayed 1 night in Dec 2023
Response from FO on Dec 22, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 Poor

Scott

Stayed 1 night in Dec 2023
Response from FO on Dec 22, 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

4/10 Poor

Steve

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Like a creche
Staffed by kids apart from breakfast time, which was the only pleasant thing about my stay. Rooms at the front are lit up like a Christmas tree and the windows are poorly fitted. So very noisy. Pool cannot fit more than three people in, So if the regulars are in, you've no chance
Stayed 1 night in Dec 2023
Response from FO on Dec 22, 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay!
Really enjoyed the stay and price was brilliant toi.
Stayed 1 night in Dec 2023
Response from FO on Dec 22, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

2/10 Terrible

Sharon

Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from FO on Dec 22, 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Abdallah

Liked: Cleanliness, staff & service
There was no hot water.
Stayed 1 night in Dec 2023
Response from FO on Dec 22, 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from FO on Dec 8, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 Poor

Michael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
On arrival the room was cold and the TV did not work. The TV was sorted after about an hour. The food in the dining room did not match the description. Out of four main courses chosen by our group, only one was finished - the other 3 left most of theirs. In the morning there was no hot water in the shower. Walking from the car park to the hotel, an area of the paving close to the entrance was dangerously broken up making it difficult for pedestrians with cases. I had a letter to post (already stamped) and asked at reception if they could post it for me. I was told that there was no postal service but the Post Office at W H Smith was 'just across the road'. 'Just across the road' turned out to be a quarter of a mile across difficult roads, through a large car park and a myriad of shops. It was not a happy stay. As we were attending a funeral early in the morning, I regret that with other things on our minds, we did not complain to the hotel staff. Despite my dissatisfaction detailed above, the hotel staff gave a warm greeting and our waitress was very pleasant. I would not however wish to book this hotel in the future.
Stayed 1 night in Nov 2023
Response from FO on Dec 8, 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked-in by Aleksandra. She assigned a room with a very good view. The price of the drinks were cheaper than other hotels. Food was good as well.
Stayed 1 night in Dec 2023
Response from FO on Dec 8, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customers
Really good stay, lovely comfortable and clean room with spotless bathroom, excellent shower and such nice toiletries that I’ve found them online and bought some! Smart, polite and helpful staff especially Steph on reception and Helen in the dining room at breakfast. Sadly the bar staff were not as helpful and too just polishing glasses to serve customers in a very busy bar but I guess you can’t have it all. We will definitely be staying here again our next trip to Telford.
Stayed 2 nights in Dec 2023
Response from FO on Dec 8, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Luke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bad nights sleep
Great staff, plenty of parking, clean room, good service, lots of facilities, nice to have a pool and gym, the whole nine yards. Sadly the building seems to have no soundproofing. Noises from doors closing, people talking, footsteps, general activity, made it really hard to have an undisturbed nights sleep. I'd happily recommend a stay here as long as you're happy with some earplugs
Stayed 1 night in Dec 2023
Response from FO on Dec 8, 2023
Dear Guest Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with clean spacious rooms. Good breakfast. Easy walking distance to shopping area and Telford International Centre. If you want to dine in the hotel, remember to book. We didn't and had to walk to find somewhere else.
Stayed 1 night in Nov 2023
Response from FO on Nov 27, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Matthew

Stayed 1 night in Nov 2023
Response from FO on Nov 27, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Family friendly. Nice meal in the restaurant. Shower/bathroom in need of an update, toilet seat was not secure and shower flooded as couldn't drain away quick enough.
Stayed 2 nights in Nov 2023
Response from FO on Nov 27, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

chisanim

Stayed 1 night in Nov 2023
Response from FO on Dec 8, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A ccomfortable hotel with excellent breakfast.
The room was dark when we arrived and it took some time to work out which switch operated the main light. Room comfortable, bed very good. Dinner in the restaurant was poor and seemed to have been standing for some time. Breakfast, however, was excellent, one of the best buffet breakcasts I have had. Generally good.
Stayed 1 night in Nov 2023
Response from FO on Nov 27, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel

10/10 Excellent

Jill

Stayed 1 night in Nov 2023
Response from FO on Dec 8, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

MATTHEW

Stayed 1 night in Nov 2023
Response from FO on Nov 27, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Clare

Stayed 1 night in Nov 2023
Response from FO on Dec 2, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, amenities
Poor welcome and staff lacking in appropriate skills. It is not enough to take your room number at breakfast but rather show guests to the table and explain how breakfast works and what was available
Stayed 1 night in Nov 2023
Response from FO on Nov 27, 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mercure Telford Centre Hotel

10/10 Excellent

Rebecca

Stayed 3 nights in Nov 2023
Response from FO on Nov 7, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Rowland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfy room and an easy location by road
Overall a good hotel with a few signs of wear in the corridors etc but the rooms and restaurant have been refurbished and feel modern and smart. Good food and service throughout and not one but two gyms - old school free weights and another with newer machines. Parking was plentiful and directly in front and the Telford centre either a very short drive or about a fifteen minute walk
Stayed 2 nights in Nov 2023
Response from FO on Nov 4, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

Wendy

Liked: Cleanliness, staff & service, room comfort
Ok hotel but as it had single glazing so windows full of condensation.
Stayed 1 night in Nov 2023
Response from FO on Nov 4, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel!Sincerely,Mercure Telford Centre Hotel

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly, pool warm, good choice of breakfast buffet and great food. Room and public areas clean. Easy walk to shopping centre, and bus station, food/fast food and cinemas. Probably 15 minutes walk to International Centre. If considering breakfast, pre booked its £10, on the day its £14. Could be advertised better, though it is shown on an information display at the hotel, when its too late for first day.
Stayed 2 nights in Oct 2023
Response from FO on Oct 17, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

8/10 Good

Susan

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Very clean and tidy. Good breakfast with lots of choice.
Stayed 2 nights in Oct 2023
Response from FO on Oct 17, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Worn down
Breakfast area was very cold , hot tub in the spa area wasn’t working was told by regulars this was a common issue not good if your searching for a weekend away with spa and the main thing of a hot tub isn’t working how much extra do they charge for having a workable one ! Decor and general feel of the hotel was that it’s been let go and worn down the lift feels like it needs a good service the corridors smell of weed and we had a joining room and had noise till about 3am next door
Stayed 2 nights in Oct 2023
Response from FO on Oct 16, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

4/10 Poor

Sian

Disliked: Staff & service, property conditions & facilities
When arriving at 12:30pm, we asked if early check in was available, to be told, check in is at 2pm. We then decided to use the pool facilities. The pool was very small but fine, however, the jacuzzi was out of order. Upon arrival to the room, we noticed several issues. The towel hook on the back of the door had fallen off, the air con didn’t work, the light next to the bed didn’t work, the plug socket outside of the bathroom was hanging off the wall. The bed was comfortable and apart from the issues, the room was basic but ok. I decided to have lunch at the bar in the hotel. I ordered a toastie which took 50 minutes to arrive with cold chips. On the whole, not the best stay, not the worst.
Stayed 3 nights in Oct 2023
Response from FO on Oct 16, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2023
Response from FO on Nov 4, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are lovely and helpful The room was lovely bed was comfy and clean Hotel was a lovely hotel with great facilities
Stayed 1 night in Oct 2023
Response from FO on Oct 16, 2023
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Telford Centre Hotel

2/10 Terrible

Suresh

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Tv did not work and staff did not come To help
Stayed 1 night in Oct 2023
Response from FO on Oct 16, 2023
Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Telford Centre Hotel